Originally Posted by dave1812dave
I've had this TV over a year and recently notice the whites are too pink. Flesh tones are fine, but the whites in some scenes are obviously too pink, and concrete is a bit purple. I tried the service menu but couldn't find any color control items that affects the whites. Could someone be so kind as to tell me the name of the menu option in the service menu
that will allow me to tilt the colors back to where they should be? The weird thing is that a black and white image doesn't look pinkish. Of course I tried all of the color settings such as "detailed settings" hoping adjustments there would help, as well as the various color temp settings. No adjustments anywhere in the Picture menu give the desired results.
The suspicious thing here is that you are saying black and white images aren't effected. This would imply a problem with the whites in the source (where you are noticing pink whites) as the televisions color decoder should handle white the same regardless of if other colors or present or not; in other words: when you pop in a b&w Blu-Ray or DVD the television doesn't magically kick into to B&W mode, it's using the same color decoder regardless.
Some user menu settings to try adjusting:
Display Mode: Movie Mode
Color Tone: Warm 2 color temp
Color Gamut: sRGB
Dynamic Contrast: Off
Black Adjust: Off
LED Control: Low in dim room or Medium in normal lit room
Tint (G/R) G59/R41
I know the tint looks like it's too much in spec, but see CNet review on this set as well... you can also use a color filter (THX, DVE, etc... to confirm.... some of the user posted service menu settings may be able to help with the obvious red problems this set has out of the box on Movie Mode, but outside of service menu tweaks the only thing I found that got a near-accurate color using out-of-the-box service menu settings on Movie/Warm 2 was to push Tint heavy towards green and other reviewers have noted this as well.
(on my set on Standard Mode/Normal color tone, the RGB balance was much better with the only noticeable push being the light blue tint on the white as a result of the higher color temp this is relative anyway and the human eye adapts and relates all other color to white point anyway, although the resulting color won't be D65 accurate... I still think for people staying out of the service menu and not hiring a ISF pro to come out and tweak their set, Standard mode is probably the best bet]
If you are 100% certain it's not the source material and that this is a new development with the set then you may want to contact Samsung for repair under warranty.