Hey guys, this post is off topic. I apologize for that, but as I have interacted with many of you I thought I would give those of you who live in Southern California a warning. Be careful at Fry's electronics.
I had the most horrible shopping experience at the Fry's electronics in Anaheim on Thursday. I went there to pick up Hot Fuzz from a rain check I got at there 25th anniversary sale. I figured I would be in and out in ten minutes or less. I was wrong.
So I get into the store, make my way to the movie section and discover that there is only one copy of the movie left. I happily grab it and get to the register and pay. Once I get to my car, I open the movie just like I always do to make sure there is nothing wrong with it. Upon opening it I discovered that the case had some scratches on it, and that the Blu Ray logo on the top of the case was kind of faded. I then took the disk out and checked the bottom of it. It was covered in finger prints. I made my way back to the store to return it and get my money back, and get a replacement rain check.
After entering the store I proceed to enter the customer service/returns line. I was waiting in line for ten minutes before anyone even came to help me. Once the customer service woman came I told her what happened and that I only purchased it ten minutes ago. She began implying that I was lying as they "Do not sell used items." After assuring/arguing with her that I had indeed just bought it, she proceeded to call over a higher up employee with who I had to go through the same sort of assurance that I was not lying. The original woman then asked me if I had tried to play it, which I do not understand as I had just bought the disk, and do not keep a blu ray player in my car. I repeated again that I had only just bought it, and told her that I do not carry portable players to test all "new" disks that I buy. She then asked me why I couldn't just take the movie home to try it. By this time I was pretty frustrated and angry, so I somewhat rudely replied that I did not want to take it home and see if it works because I payed for a new movie and that is what I expect to have.
She then called the higher up over again and told him I wanted a refund. I interjected saying that I also wanted my rain check back, as it was used on an item they should not have been selling. The higher ranking employee proceeded to tell me that they could only give me store credit. I almost lost it on the guy. I spent the next ten minutes convincing him that he legally needed to give me my cash back. He finally relented and wrote up a return for me, he then informed me I would have to go back and wait in the main line to get my money. I reminded him about the rain check and he said I would have to go wait in another line and try to get it from them but that he did not think they would give it to me. I asked why, and he said because I already used my rain check!
I went to the other line told her the situation and she seemed to be giving me what I wanted and wrote up another rain check. The only problem was that she gave me the price of the current sale and not the price of my original rain check. It was only about a three dollar difference, but I still find the situation ridiculous. I began arguing with her, telling her I want the price I had. She said no. I asked to speak to a manager, and she said that he was in San Diego on an "emergency." She said the only other person who could do it was the guy who sent me over to her in the first place. I old her to call him and get him to write it, but when she called he said he wouldn't. Which I think is amusing as he had said that he did not think I would get it. Obviously I wouldn't get it if he refused to write it. He made me go stand in the other line for no reason apparently. The woman then told me that the only way that I could get the same price is if I did not get a refund that day and instead use my refund sheet to get a straight exchange once they got it back in stock, which she said would be a long way away as it was on back order. I told her that there was no way in hell I would let them keep my money till god knows when.
I then went to the line to get my refund, got it and began walking towards the exit. As I was walking in that direction so was the guy who would not write the rain check. Once he saw me he quickly turned to go in the opposite direction.
What should have been a ten minute trip ended up being an hour and eleven minutes. I did not even get what I came for.
I just want everyone to be aware of my experience so that something like this does not happen to you. Be very careful at Fry's.
Obviously I will no longer support them with my business and occasional need for instant gratification. I will stick with Amazon.