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Official Sony KDL-XXZ5100 Owner's Thread - Page 70

post #2071 of 2287
Well HDMI control was not the answer. TV went right back to rebooting a little later. So I called Sony and they gave me a local guy to call for service. Surprisingly, or maybe not so surprising, the Sony tech had never heard of this rebooting issue? Does anybody here a have a tip for getting to the highest level of support at Sony that would have heard of this problem? Also, anybody who has been through this with Sony care to share their experience and how to get the best result? I've grown really disenchanted with this set now and would really prefer they replace it rather than fix it several times over.

And BTW Chinee, I did the factory reset as well but it didn't help. Thanks./
post #2072 of 2287
Quote:
Originally Posted by amed View Post

Well HDMI control was not the answer. TV went right back to rebooting a little later. So I called Sony and they gave me a local guy to call for service. Surprisingly, or maybe not so surprising, the Sony tech had never heard of this rebooting issue? Does anybody here a have a tip for getting to the highest level of support at Sony that would have heard of this problem? Also, anybody who has been through this with Sony care to share their experience and how to get the best result? I've grown really disenchanted with this set now and would really prefer they replace it rather than fix it several times over.

And BTW Chinee, I did the factory reset as well but it didn't help. Thanks./

You have PM
post #2073 of 2287
how does the z5100 compare to the ex500?
post #2074 of 2287
Quote:
Originally Posted by Gibson486 View Post

how does the z5100 compare to the ex500?

Welcome to the forum ans our thread.

You're in the Z5100 thread, of course we're going to tell you that the Z5100 is superior.

The EX500 is a 2010 model and utilizes the Bravia 2 engine (processor), and has a refresh rate of 120 Hz. The Z5100 is a 2009 model that utilizes the Bravia 3 engine, and has a refresh rate of 240 Hz.

Both have very good black levels and pretty accurate color primaries and secondaries.

I don't believe the Z5100 is still available, if so probably discounted. But I don't think you could go wrong with either one.

-Best,
John
post #2075 of 2287
Small update to my rebooting problem. A tech came out Tuesday and I wasn't impressed. He never even layed a hand on the TV. He went through the menus with the remote and said the diagnostics screen showed no errors. Then he called sony support but wasn't able to get an answer because all the techs were off in training till today. He made some recommendations in the meantime. He was very insistent that I should NOT have HDMI control on ever. Said there were all sort of incompatibilities etc. Never use it. Then he recommended I swap out my Cable box and also switch to component cables instead of HDMI.

Now I don't know about you but I get really pissed when I'm told that I can't use a feature of a product I paid for? If I didn't want all these new features I would have kept my old Trinitron. Why should I not be able to use HDMI connections and HDMI Control? At any rate I did swap out the cable box and it made no difference.

So has anyone ever heard of an incompatibility between a Scientific Atlanta 8300HD and Sony HDMI? Is this guy basically full of it? I'm waiting to hear from him today when he said he will call sony for recommendations.

Sheesh.
post #2076 of 2287
Quote:
Originally Posted by amed View Post

Small update to my rebooting problem. A tech came out Tuesday and I wasn't impressed. He never even layed a hand on the TV. He went through the menus with the remote and said the diagnostics screen showed no errors. Then he called sony support but wasn't able to get an answer because all the techs were off in training till today. He made some recommendations in the meantime. He was very insistent that I should NOT have HDMI control on ever. Said there were all sort of incompatibilities etc. Never use it. Then he recommended I swap out my Cable box and also switch to component cables instead of HDMI.

Now I don't know about you but I get really pissed when I'm told that I can't use a feature of a product I paid for? If I didn't want all these new features I would have kept my old Trinitron. Why should I not be able to use HDMI connections and HDMI Control? At any rate I did swap out the cable box and it made no difference.

So has anyone ever heard of an incompatibility between a Scientific Atlanta 8300HD and Sony HDMI? Is this guy basically full of it? I'm waiting to hear from him today when he said he will call sony for recommendations.

Sheesh.

If he doesn't resolve your issues, call the number that I gave you.

-Best,
John
post #2077 of 2287
Quote:
Originally Posted by amed View Post

Small update to my rebooting problem. A tech came out Tuesday and I wasn't impressed. He never even layed a hand on the TV. He went through the menus with the remote and said the diagnostics screen showed no errors. Then he called sony support but wasn't able to get an answer because all the techs were off in training till today. He made some recommendations in the meantime. He was very insistent that I should NOT have HDMI control on ever. Said there were all sort of incompatibilities etc. Never use it. Then he recommended I swap out my Cable box and also switch to component cables instead of HDMI.

Now I don't know about you but I get really pissed when I'm told that I can't use a feature of a product I paid for? If I didn't want all these new features I would have kept my old Trinitron. Why should I not be able to use HDMI connections and HDMI Control? At any rate I did swap out the cable box and it made no difference.

So has anyone ever heard of an incompatibility between a Scientific Atlanta 8300HD and Sony HDMI? Is this guy basically full of it? I'm waiting to hear from him today when he said he will call sony for recommendations.

Sheesh.

HDMI control for any product is just way to hard to make compatible with all hdmi equipment. Not really a problem isolated to your tv, it's just that the feature sucks, so yes, leave it off unless you think there's no real problem associated with it in you particular setup. Just be aware that the feature can cause problems.

There very well could be a compatibility problem with your stb, but this is something that would have to either be fixed via fw from TW or from Sony.
Don't hold your breath.

He's telling you to possibly use component cables because there most likely will not be any of the current issues with that setup.
Of course that is complete bs that you should have to do that, but from the perspective of the technicians point of view, he's just trying to help you get it working.
The "problem" will have to be fixed someway/somehow with a firmware revision, but again this may be a problem that won't get fixed, or may take a long time to get fixed, especially if the techs are saying they never heard of the problem... that means it's not high on Sony's to-do list.

I feel the only way you are going to get this problem nipped, is to bug the crap out of Sony until they replace major parts in you tv, or trade your tv for another. This may be one of those times you have to stand up and be loud and possibly mean to get what you need, otherwise Sony may just keep blowing you off.
post #2078 of 2287
Well the tech just called and he says Sony wants him to replace the main board and the power supply. He'll call when the parts are in. Here we go.

I'll keep you updated.

Angel
post #2079 of 2287
Quote:
Originally Posted by amed View Post

Well the tech just called and he says Sony wants him to replace the main board and the power supply. He'll call when the parts are in. Here we go.

I'll keep you updated.

Angel

That's standard operating procedure for most of their service calls.
post #2080 of 2287
Been kinda quiet around here....How is everyone?
post #2081 of 2287
I just got back from your neck of the woods. I took the family to NYC. We spent the week in Manhattan. Lot's o' fun!! If it wasn't for the cost of living, I'd live there!
post #2082 of 2287
Quote:
Originally Posted by Will Munshower View Post

I just got back from your neck of the woods. I took the family to NYC. We spent the week in Manhattan. Lot's o' fun!! If it wasn't for the cost of living, I'd live there!

Hey Will.
I'm glad you had a good time, there is always plenty to do there. It was plenty hot here. Next time give me shout so that I can say hello and treat your family to dessert.

-Best,
John
post #2083 of 2287
Hey Will and John!
I was beginning to wonder where everybody had been lately. If either of you ever get to the fine city of Atlanta, let me know as well. Been good and hot here as well... Guess that's why they call it Hotlanta!
Regards,
Chris
post #2084 of 2287
Quote:
Originally Posted by CSonntag View Post

Hey Will and John!
I was beginning to wonder where everybody had been lately. If either of you ever get to the fine city of Atlanta, let me know as well. Been good and hot here as well... Guess that's why they call it Hotlanta!
Regards,
Chris

Will do Chris.

Glad to see everyone is well.

-John
post #2085 of 2287
Quote:
Originally Posted by dsskid View Post

Hey Will.
I'm glad you had a good time, there is always plenty to do there. It was plenty hot here. Next time give me shout so that I can say hello and treat your family to dessert.

-Best,
John

Oh my God, the heat! I was so looking forward to 80F or so. Leave it to me to come up during the biggest heat wave in 33 years! Of course, tomorrow will be cooler and back here in Florida, it will be 98. It's just harder to escape the sun on my favorite island...Will
post #2086 of 2287
Quote:
Originally Posted by CSonntag View Post

Hey Will and John!
I was beginning to wonder where everybody had been lately. If either of you ever get to the fine city of Atlanta, let me know as well. Been good and hot here as well... Guess that's why they call it Hotlanta!
Regards,
Chris

You know Chris...I just noticed that you live in Dunwoody! For two years, I lived in Vinings, just counterclockwise around the loop from you. Another great city! Thanks for the invite, guys!
post #2087 of 2287
Quote:
Originally Posted by Will Munshower View Post

Oh my God, the heat! I was so looking forward to 80F or so. Leave it to me to come up during the biggest heat wave in 33 years! Of course, tomorrow will be cooler and back here in Florida, it will be 98. It's just harder to escape the sun on my favorite island...Will


Ah, but it's still good to get away, no?
post #2088 of 2287
Hello, not sure if this is the correct forum, but I am having issues connecting the Sony to the internet. Basically it shows physical connection and local as ok but internet failed. TV is Sony kdl52z5100.

I have tried both auto and manual and nothing seems to work. Firmware on the TV is up to date and I have tired both direct connection to the DSL modem as well as 2 different routers. Any known issues with this TV?
Also when I connect the cable to my laptop is connects and acquires an IP right away and is connected so the cable is good. (My bach degree is in computer engineering so feel free to get technical as you want if you have any input) Any data on how sony's hardware connects? Specific ports maybe? I have worked on this for quite some time and can't think of anything else.

I've even tried to put a reserved IP for the TV's mac address and that didn't work. Any clues? Ideas? Known issues? Running DSL via AT&T in Chicago area
Help!
post #2089 of 2287
Quote:
Originally Posted by mendeztom View Post

Hello, not sure if this is the correct forum, but I am having issues connecting the Sony to the internet. Basically it shows physical connection and local as ok but internet failed. TV is Sony kdl52z5100.

I have tried both auto and manual and nothing seems to work. Firmware on the TV is up to date and I have tired both direct connection to the DSL modem as well as 2 different routers. Any known issues with this TV?
Also when I connect the cable to my laptop is connects and acquires an IP right away and is connected so the cable is good. (My bach degree is in computer engineering so feel free to get technical as you want if you have any input) Any data on how sony's hardware connects? Specific ports maybe? I have worked on this for quite some time and can't think of anything else.

I've even tried to put a reserved IP for the TV's mac address and that didn't work. Any clues? Ideas? Known issues? Running DSL via AT&T in Chicago area
Help!

What are you trying to access on the internet? The widgets?
post #2090 of 2287
Quote:
Originally Posted by dsskid View Post

What are you trying to access on the internet? The widgets?

Yeah really just trying to get it connected. I have no connection at all right now. No widgets, no media server, no nothing.
post #2091 of 2287
Quote:
Originally Posted by Will Munshower View Post

You know Chris...I just noticed that you live in Dunwoody! For two years, I lived in Vinings, just counterclockwise around the loop from you. Another great city! Thanks for the invite, guys!

Small world Will. Wife and I get to Vinings occasionally...Old Vinings Inn is still there, and there is a South City Kitchen now...nice town
post #2092 of 2287
Quote:
Originally Posted by mendeztom View Post

Yeah really just trying to get it connected. I have no connection at all right now. No widgets, no media server, no nothing.

Have you tried this?:
Quote:


"To update the BRAVIA Internet Video content providers, select the Network icon from the Settings menu on the XMB™, then select Refresh Internet Content."
post #2093 of 2287
I just had to call Sony for warranty service on my TV (a 52-incher). There's a noticeable vertical line of pixels, from top to bottom, that after about an hour or so of the TV being on, get stuck in a blue position. Changing inputs doesn't do anything, only thing that seems to help is turning the TV off for a few minutes and then turning back on. TV has plenty of ventilation, it's not wall-mounted or in a cabinet. That being said, it has gotten hotter here as of late.

Anyone else seen an issue like this with these sets? The set was fine the past six months I've had it.

They're going to have someone out next Thursday, we'll see what happens.
post #2094 of 2287
In the last week or so, I am having nothing but problems with my TV. I do have the latest firmware (aa0176pn) and my TV has been rebooting and my netflix has been acting up bad. Constant rebuffers, the widget freezes, or it keeps losing connection. My TV is not wall hung, and mine also has plenty of ventilation. AC is on all day at my house. Model number is 40Z5100. I made the mistake of not buying any extended warranties . FML.
post #2095 of 2287
Quote:
Originally Posted by dsskid View Post

Have you tried this?:

Well that wont work (yes i've tried it) because i dont have a internet connection to begin with on it
Thanks though... any other ideas?
post #2096 of 2287
Quote:
Originally Posted by mendeztom View Post

Well that wont work (yes i've tried it) because i dont have a internet connection to begin with on it
Thanks though... any other ideas?

Have you tried using a static IP on the Bravia?
post #2097 of 2287
Quote:
Originally Posted by sullim4 View Post

I just had to call Sony for warranty service on my TV (a 52-incher). There's a noticeable vertical line of pixels, from top to bottom, that after about an hour or so of the TV being on, get stuck in a blue position. Changing inputs doesn't do anything, only thing that seems to help is turning the TV off for a few minutes and then turning back on. TV has plenty of ventilation, it's not wall-mounted or in a cabinet. That being said, it has gotten hotter here as of late.

Anyone else seen an issue like this with these sets? The set was fine the past six months I've had it.

They're going to have someone out next Thursday, we'll see what happens.

Sounds like a bad panel to me. It's a good thing you are within the warranty period.

Definitely go with the service call...Will
post #2098 of 2287
Quote:
Originally Posted by amed View Post

Small update to my rebooting problem. A tech came out Tuesday and I wasn't impressed. He never even layed a hand on the TV. He went through the menus with the remote and said the diagnostics screen showed no errors. Then he called Sony support but wasn't able to get an answer because all the techs were off in training till today. He made some recommendations in the meantime. He was very insistent that I should NOT have HDMI control on ever. Said there were all sort of incompatibilities etc. Never use it. Then he recommended I swap out my Cable box and also switch to component cables instead of HDMI.

Now I don't know about you but I get really pissed when I'm told that I can't use a feature of a product I paid for? If I didn't want all these new features I would have kept my old Trinitron. Why should I not be able to use HDMI connections and HDMI Control? At any rate I did swap out the cable box and it made no difference.

So has anyone ever heard of an incompatibility between a Scientific Atlanta 8300HD and Sony HDMI? Is this guy basically full of it? I'm waiting to hear from him today when he said he will call Sony for recommendations.

Sheesh.

I am also wondering about a compatibility ? Without reading all 70 some pages of this thread. I have a 2009 KDL52Z5100 model, it has always been up to date on it's firmware, connected to a Comcast / Xfinity HD cable box. Over the last few weeks the TV will lose the HD signal, go black for second or two, then go right back to the HD signal. This happens about two to three times every couple hours. I have rebooted the TV, HD box, checked all HDMI cables and checked that I have all of the firmware updates.
Is this a compatibility problem ? TV problem and or a Comcast / Xfinity HD cable box problem? Or a Comcast / Xfinity signal problem ?
post #2099 of 2287
Quote:
Originally Posted by Will Munshower View Post

Have you tried using a static IP on the Bravia?

Yeah I actually have. I tried to give it a free avail IP and that didnt work. I then tried to even assign at my router level an IP based on the TV's MAC address...still nothing. My router is at a 192.168.1.1 internal IP....only thing I can think of next is that it doesn't like the 1.1 might try to reassign to 0.1 next but I doubt that will have any effect.
post #2100 of 2287
Quote:
Originally Posted by mendeztom View Post

Yeah I actually have. I tried to give it a free avail IP and that didnt work. I then tried to even assign at my router level an IP based on the TV's MAC address...still nothing. My router is at a 192.168.1.1 internal IP....only thing I can think of next is that it doesn't like the 1.1 might try to reassign to 0.1 next but I doubt that will have any effect.

Now that you mention it, I had trouble with multiple DLNA compliant devices using 192.168.1.1. The Bravia wasn't the only offender. I changed my router to 0.1 and the issues stopped. Aslo, if you do as I do, you probably have multiple subnets. Maybe we still have devices that either don't accept DHCP req and/or ack properly.

In this day and age, we shouldn't have to worry about that, but you never know...Will
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