Originally Posted by amed
Small update to my rebooting problem. A tech came out Tuesday and I wasn't impressed. He never even layed a hand on the TV. He went through the menus with the remote and said the diagnostics screen showed no errors. Then he called sony support but wasn't able to get an answer because all the techs were off in training till today. He made some recommendations in the meantime. He was very insistent that I should NOT have HDMI control on ever. Said there were all sort of incompatibilities etc. Never use it. Then he recommended I swap out my Cable box and also switch to component cables instead of HDMI.
Now I don't know about you but I get really pissed when I'm told that I can't use a feature of a product I paid for? If I didn't want all these new features I would have kept my old Trinitron. Why should I not be able to use HDMI connections and HDMI Control? At any rate I did swap out the cable box and it made no difference.
So has anyone ever heard of an incompatibility between a Scientific Atlanta 8300HD and Sony HDMI? Is this guy basically full of it? I'm waiting to hear from him today when he said he will call sony for recommendations.
HDMI control for any product is just way to hard to make compatible with all hdmi equipment. Not really a problem isolated to your tv, it's just that the feature sucks, so yes, leave it off unless you think there's no real problem associated with it in you particular setup. Just be aware that the feature can cause problems.
There very well could be a compatibility problem with your stb, but this is something that would have to either be fixed via fw from TW or from Sony.
Don't hold your breath.
He's telling you to possibly use component cables because there most likely will not be any of the current issues with that setup.
Of course that is complete bs that you should have to do that, but from the perspective of the technicians point of view, he's just trying to help you get it working.
The "problem" will have to be fixed someway/somehow with a firmware revision, but again this may be a problem that won't get fixed, or may take a long time to get fixed, especially if the techs are saying they never heard of the problem... that means it's not high on Sony's to-do list.
I feel the only way you are going to get this problem nipped, is to bug the crap out of Sony until they replace major parts in you tv, or trade your tv for another. This may be one of those times you have to stand up and be loud and possibly mean to get what you need, otherwise Sony may just keep blowing you off.