Originally Posted by carlfr
Just picked up my 707 and hooked it up, it works fine but my fingers are crossed. The repair shop indicated they are having some receivers replaced but only if there are no parts available. The repair shop said the hdmi cards value is $375
I would definitely take the advice of some of the people here and put heat sinks on the chips. Try www.frozencpu.com
and get GPU passive coolers. I have no idea if it will help, but I can't see it hurting.
$375 is better than the $500+ quoted to someone else here, but still more than this receiver is worth. I've been shopping for replacements and depending on the sale you can get an equivalent unit from Yamaha, Sony or Pioneer in the $250 - $350 range.
Now, my rant:
I mentioned before in December my Onkyo receiver, Samsung TV and XBox 360 all died around the same time (rule of 3's) - all out of warranty.
Samsung had an easy online repair process and came out and fixed my TV on site in under a week for free because it was a widespread issue.
Today I got my XBox back. Microsoft had a fast and easy online repair process, charged $100 flat fee but included shipping for free and I just got my console back with a letter apologizing it took a little longer than they thought it would and a certificate for 3 free months of XBox Live to make up for the wait.
From past experience with my 706 and now this 707, Onkyo has long long hold times, a very unhelpful support department (All they have ever done for me is give me names of places to send the unit for repair - if you want anything above that you need to fight to escalate your case), customer service is difficult and rude to deal with (and that's getting warranty repairs done correctly), you have to take or ship the unit to their repair centers on your own dime and there are often LONG waits to get your stereo back.
Now that the unit is out-of-warranty, the repair process seems to be a crapshoot of picking the local or regional repair facility with the lowest bench fees / flat repair charges and hoping the parts won't cost more than the unit is worth. They all flat-out refused to give any type of estimate over the phone even though this seems to be a common problem - you HAVE to send it in and pay their diagnostic fees. Seems like a scam.
Onkyo needs to take a long hard look at how they stand behind their products because they are WAY behind the other consumer electronics companies I have dealt with.
Sorry for the venting... just very very frustrated with Onkyo - this is the 2nd time this has happened to me.