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Official Onkyo TX-SR707 Thread [No Price Talk] - Page 117

post #3481 of 3598
Quote:
Originally Posted by rishi76 View Post

Similar experience here. No sound after 2.5 years. Contacted Onkyo support and after emailing details etc they told me to take the unit to a local repair center for no-cost repair. They changed the HDMI board and uploaded new firmware. Going great for last 10 days or so.

Was all this done out of warranty?

Typed from a ZENned out vibrant. Thanks to DD!
post #3482 of 3598
And yet another.

707 has no sound. Pulling cord worked once, now it's fully dead. I'm 2.5 years from purchase.

Realized I purchased with an Amex card so I'm going to try their Extended Warranty claims. It looks like they usually just refund your purchase price. Here's hoping. I'd much rather be done with this lemon and get a Yamaha, Pioneer or Denon.
post #3483 of 3598
I got my lemon in September of 2009 and except for a couple of two week vacations every year it is being used for either HDTV or music probably 6-7 hours a day and I first had the "no sound" issue after just about a year. So I'm inclined to think it may be usuage rather than age. Sooo far, I've been able to get the sound back just by turning the reciever off for a few seconds, so haven't bothered with any of the fixes or service repair. It also only happens about once every two months I'd guess.

Also, about four months ago, the input I was using for my Squeezebox Touch went completely dead. Moved it to another input and is still working so far.

As mentioned in a previous post, this was my first non Pioneer receiver ever. I never had any issues with any of the Pioneers, but as I have a 11.1 speaker system I wanted the SR707's capabilities. I'm going back to Pioneer (SC-1522 I think) when the new model prices drop some. Hope my lemon can make it.
post #3484 of 3598
Guys if anyone lives in NY, im selling my SR707, its in Like new condition, works perfectly, im asking for 300 for it, send me a personal message if ur interested and we'll set up a deal. (im getting the Onkyo 818 thats why im selling my 707)
post #3485 of 3598
I purchased my TX-SR707 in December 2009. Starting March 2012 I started having all the typical issues - no sound until the unit was power-cycled, sound cutting off mid-movie, and eventually no sound at all. I contacted Onkyo customer support in June 2012. Even though the unit was 6 months past warranty, they still honored it due to the nature of the problem. I now have a repaired unit back from a local service center - they replaced the HDMI board and updated the firmware - at no cost. It works fine.

A word of advice is that they will only honor the warranty if you purchased it new and can produce the original invoice. Also, the customer service has long wait times. Just be patient and courteous, and you'll most likely get it fixed at no cost to you.
post #3486 of 3598
Hi all,

Been lurking around these forums for a few years now, what a wealth of info a community can provide!

More to the point, so I just picked up a used 707 on theBay the other day thinking I got a good deal ($171 shipped). Then came here and read all about the no sound issues. Now I'm quite worried: I have no idea when the receiver had initially been purchased, what kind of use and care it has seen (including installation and ventilation), or what kind of issues/repairs it's been through. The fact that it was listed to have "newest firmware" is quite discouraging since, from all the discussion here, that seems to be one of the things the repair centers do after a reflow or board replacement...

So, as the receiver is on its way and not here yet, I'm considering several options - try to run it under normal conditions and see if it cooks itself within 45 days to demand a refund through eBay for an item that’s not as described; get squaretrade warranty and consider it a cheap rental before it crokes, perhaps install heatsinks on the problem chips and put a big fan on top of it (can get a 220mm laptop fan from monoprice for $12) to extend it life. Can anyone think of other options? What would make best sense? Any input would be welcome!

Another thought I had was, as I read somewhere that one of the unfortunate folks whose 707's hdmi board died still could hear faint sounds in direct/pure mode. Would there be any way to re-wire this thing to work as a standalone amp? I know it does not have a multichannel input and probably does a-d conversion on analog inputs any way, but you'd think it could be possible to find some points in the boards to feed in at least an lr stereo directly into the amp? Or take on a more difficult challenge, and feed in channel by channel multichannel? I realize it may be a huge undertaking and I am no electronics engineer, but maybe folks smarter than me could percolate on this and offer some suggestions?

Thank you in advance!
Poorchase
post #3487 of 3598
Quote:
Originally Posted by poorchase View Post

put a big fan on top of it (can get a 220mm laptop fan from monoprice for $12) to extend it life. Can anyone think of other options? What would make best sense? Any input would be welcome!
 

 

PC fan mod.

 

Let me know if you need any more explaination than this:

http://www.avsforum.com/t/1149887/panasonic-sa-he200-avr-overload#post_22307050

post #3488 of 3598
Based on the price you paid and my own experience, I'd suggest just using and hoping it works correctly. I imagine there are people who've been lucky and not had any issues. My own no-sound issue resolves by just turning it off briefly and only happens every month or two. Good luck.smile.gif
post #3489 of 3598
Quote:
Originally Posted by ckgrick View Post

Based on the price you paid and my own experience, I'd suggest just using and hoping it works correctly. I imagine there are people who've been lucky and not had any issues. My own no-sound issue resolves by just turning it off briefly and only happens every month or two. Good luck.smile.gif

That sounds encouraging. How old is your receiver? I decided to get square trade warranty and give it a go with this one. It just got to my house today, but I won;t be able to hook it up for a while - a 2 yo and 4 mo old keep us busy and careful on what/where/when I get to tinker with. Plus, don't know how much modding I wanna do having paid for squate trade, don;t wanna give them an excuse to deny service...

Another quick question I have about this one. I have a tx nr709 remote, and the 707 didnt come with one. Shoudl the remote fro the 709 work?

Thx!
post #3490 of 3598
Quote:
Originally Posted by Tesla1856 View Post

PC fan mod.

Let me know if you need any more explaination than this:
http://www.avsforum.com/t/1149887/panasonic-sa-he200-avr-overload#post_22307050

Thanks for the pointer, i like the idea of a smaller fan, and especially the tape you attached it with. I was looking at this usb powered laptop fan for $14: http://www.monoprice.com/products/product.asp?c_id=108&cp_id=10804&cs_id=1080402&p_id=8068&seq=1&format=2
I like its size and price, and I just moved so had to get rid of all my old pc parts, including tons of case fans and connectors frown.gif So I am not sure that I'll be able to beat $14, plus I may actually use the thing for my laptop when I go on long trips (don't have a cooler for my Acer, and its getting gunkier and hotter with age).

I also particularly appreciate the link you shared b/c it gave me a wild idea: what if I got a dead 707 and rigged it to run as a standalone amp? Though again, I have no idea what it would take to find the points in the receiver to feed in external signal. As I mentioned earlier, it must convert analog to digital (a-d), process it with the dsp chip(s), and then do the d-a conversion feeding the amp. The pure/direct mode is said to pass along at least some signal even with the hdmi board fried. I'd be happy if I could figure out how to make it into a stereo amp, while a 7 channel would be even cooler smile.gif Heck I saw a dead 707 on ebay go for about $72, and if it could be rigged to be a stereo amp, or multichannel, it would make it worth it for me. Plus its a fun project (for which I am not sure I am prepared on my own).
post #3491 of 3598
It's about three years old and I started having the no sound issue I would guess approximately 18 months ago. The problem has actually been occuring less frequently the last half year or so; maybe it ages in after a bit. Nah, just luck of the draw more likely.

I have another remote that works great with it and it didn't cost an arm like a OEM one. My computer system is in the same room and I always forgot to bring the remote along to change inputs and got tired of having to get up and get it. Then I'd forget to take it back to the TV area. Anyway, I have a very inexpensive Logitech Harmony 300 which will control up to four pieces of equipment. Very easy to program on-line. You just tell it what you want to control from the Harmony data base and there you are. You can also customize.
post #3492 of 3598
Well, mine died again today. I baked it a few months ago after Onkyo refused to fix it under warranty, used it for a few weeks then moved so it sat for couple of months. I added heat-sinks and re-hooked it up. It lasted about 3 more weeks. All told I maybe extended the life about 2 months of regular use by re-flowing the solder (I used flux too).

I'm not wasting anymore time with this thing or Onkyo's horrible support. I'm fixing it for good with a sledgehammer.

I have become an anti-Onkyo evangelist. My experience with my last two receivers from them and their customer support has been horrific. It took a year of fighting and a lot of time and money (driving long distances to a terrible repair shop several times and then paying shipping to the regional depot) to get them to replace a defective 706 with a 707 that then died not long after. My Onkyo receivers have spent almost as much time getting repaired as they have been in use over the last few years. All along I've had to deal with their very unpleasant service reps. Great company you have there guys.

I'm going back to Sony and Panasonic.
post #3493 of 3598
I've had my 707 for a few years and it has been relatively problem free considering some of the posts I've read here. I've had a few random shut downs that I thought was attributable to heat. That was until yesterday when I tried to play the Jaws blue ray in 7.1. It repeatedly went into standby anytime the Jaws theme played at anything above a very low volume. It occurs at the same point in the theme where it gets very dynamic. The standby light then blinks and I need to push the button to get it to come back on. I've played plenty of other action movies at much higher volumes and never had an issue.

My system consists of an svs12+ sub, paradigm studio 40 fronts, paradigm studio cc center, axiom qs4 sides, and paradigm cinema 90 rears. I'm using a ps3 as my blu ray player. Is this simply an issue of this receiver not having enough power to handle this sound track or is there something else going on and should I start thinking about a replacement?
post #3494 of 3598
Mine has died today. No power, no green light. Thank you Onkyo.
post #3495 of 3598
Quote:
Originally Posted by galileo2000 View Post

Mine has died today. No power, no green light. Thank you Onkyo.

That sucks.

 

If you have the skills ... check fuses in Power Supply.

 

Did you have it plugged into a good UPS like a APC? Do you think it might have gotten a surge through the AC line?

 

Did you have an external fan on it? Did it have good circulation or was it in a cabinet.

post #3496 of 3598
Quote:
Originally Posted by mikes781 View Post

I've had my 707 for a few years and it has been relatively problem free considering some of the posts I've read here. I've had a few random shut downs that I thought was attributable to heat. That was until yesterday when I tried to play the Jaws blue ray in 7.1. It repeatedly went into standby anytime the Jaws theme played at anything above a very low volume. It occurs at the same point in the theme where it gets very dynamic. The standby light then blinks and I need to push the button to get it to come back on. I've played plenty of other action movies at much higher volumes and never had an issue.
My system consists of an svs12+ sub, paradigm studio 40 fronts, paradigm studio cc center, axiom qs4 sides, and paradigm cinema 90 rears. I'm using a ps3 as my blu ray player. Is this simply an issue of this receiver not having enough power to handle this sound track or is there something else going on and should I start thinking about a replacement?

Very strange and kinda comical (sorry) concidering the movie.

 

If it doesn't do it on other HD 7.1 (DD-TrueHD or DTS-Master ... whichever it is) I would tend to say it's something with the way it's mastered.

 

Have you tried forcing it down to 5.1 (core) sound tracks?

 

What Blu-Ray player and you are connected via good HDMI cables, right?

post #3497 of 3598
Quote:
Originally Posted by Tesla1856 View Post

That sucks.

If you have the skills ... check fuses in Power Supply.

Did you have it plugged into a good UPS like a APC? Do you think it might have gotten a surge through the AC line?

Did you have an external fan on it? Did it have good circulation or was it in a cabinet.

Will check the fuses..

Good UPS.

No external fan, but good circulation, yes.
post #3498 of 3598
Great news! I fixed mine again - working better then ever. Just need to follow this simple procedure:
1) Turn-off and unplug unit
2) Redeem Credit Card Reward Points
3) Go to local electronics retailer
4) Replace unit with one labeld "Yamaha."

It is incredible how much less heat my new Yamaha throws out. I got the RX-V473. I understand it's less powerful and it's only 5.1 channels, but still, it throws off 1/3 the heat the Onkyo did - I imagine it will be cheaper to run too. And my Klipsh speakers don't require a lot of power to drive so I have noticed no difference in sound.
post #3499 of 3598
Quote:
Originally Posted by NDLBox View Post

Great news! I fixed mine again - working better then ever. Just need to follow this simple procedure:
1) Turn-off and unplug unit
2) Redeem Credit Card Reward Points
3) Go to local electronics retailer
4) Replace unit with one labeld "Yamaha."
It is incredible how much less heat my new Yamaha throws out. I got the RX-V473. I understand it's less powerful and it's only 5.1 channels, but still, it throws off 1/3 the heat the Onkyo did - I imagine it will be cheaper to run too. And my Klipsh speakers don't require a lot of power to drive so I have noticed no difference in sound.


I fixed my unit the same way biggrin.gif

Getting Yamaha A720.

Would like to see class action lawsuit against Onkyo nevertheless.cool.gif
post #3500 of 3598
Quote:
Originally Posted by NDLBox View Post

Great news! I fixed mine again - working better then ever. Just need to follow this simple procedure:
1) Turn-off and unplug unit
2) Redeem Credit Card Reward Points
3) Go to local electronics retailer
4) Replace unit with one labeld "Yamaha."
It is incredible how much less heat my new Yamaha throws out. I got the RX-V473. I understand it's less powerful and it's only 5.1 channels, but still, it throws off 1/3 the heat the Onkyo did - I imagine it will be cheaper to run too. And my Klipsh speakers don't require a lot of power to drive so I have noticed no difference in sound.


Good for you. That's the kind of fix that is permanent and will keep your surround sound going for a long time. I fixed my Onkyo with a new Denon.. Lol
post #3501 of 3598
I bought mine in December 2009.

Original warranty is 2 years.

I paid with Visa, which is supposed to give me additional year /at least/ of the warranty.

Anybody tried to investigate this?

It is $500.
post #3502 of 3598
And what do I know, this morning it resurrected.eek.gif

Everything works, ON/OFF, sound is there too...

I haven't touched anything, just disconnected HDMI cables.

Onkyo products are mystery...biggrin.gif
post #3503 of 3598
I am also have sound issues with my Onkyo tx-sr707. I have some new info that might help to find a solution to this common problem. i purchased my 707 in Nov 09 and about a month ago i started having sound issues. when i turned on the receiver, i had no sound output. i tried several sources (direct tv - HDMI, PS3 - HDMI, CD player - optic (toss-link), Wii - Component w/ analog audio, Radio tuner) all produced no sound. i turned the receiver off, and the HDMI passthrough to my TV still works (picture and sound). if i unplug the receiver or do a reset(stby+tv/vcr) it will start working again, and i will have sound on all sources. that is until i turn it off again. when i turn it back on, no sound until i unplug or reset it.

Two weeks ago, i had it repaired - Onkyo provided a one-time warranty extension and paid for the repair. the repair shop replaced the HDMI board, but didnt do any firmware upgrade. my 707 has version 1.14. i hook up my receiver, did the setup (menu setting) and everything worked. turned it off and passthrough to my TV worked. turned it back on - SAME PROBLEM, NO SOUND. unplugged, plugged it back in and everything works. left it on for three day straight and used it a lot, with not a single issue. then turned it off and on - NO SOUND.

Now the new interesting part. I found that my no sound issue is caused by the RIHD. When i enable RIHD and have Power Control ON (has to be on for pass through to TV to work -- setup - hardware setup - HDMI - RIHD) everything works until i turn it off (stby). While in stand by passthrough works. when i turn it back on, no sound. turn it off and sound is played through tv speakers(pass through working). Now when i turn RIHD Power control to OFF and then power cycle the receiver, i have sound again and everything works fine. I can turn it off and on, use any source, no problems.
the only problem is that with RIHD power control - OFF, passthrough to TV no longer works. I really miss that option (and my Wife uses it all the time).

I am assuming that with RIHD power control ON, once it sends sound to the TV with the receiver in stby, that it doesnt switch back until the receiver is reset. i will contact Onkyo support again with this new info and see if they can help or if another repair is needed.

Also Onkyo USA official response on 10/10/2012 to my email about firmware was
" At this current time, we haven't released any firmware updates for this model. The firmware issued with this unit would be the only standard firmware.
Thank you for contacting Onkyo and Integra USA Product Support"
It is interesting that they where not able to provide me with version number. Has anyone had their tx-sr707 repaired in the US and had the firmware upgraded above 1.14 ?
If so, please let me know which firmware version was used for the upgrade.
post #3504 of 3598
Originally Posted by Pando

I purchased my TX-SR707 in December 2009. Starting March 2012 I started having all the typical issues - no sound until the unit was power-cycled, sound cutting off mid-movie, and eventually no sound at all. I contacted Onkyo customer support in June 2012. Even though the unit was 6 months past warranty, they still honored it due to the nature of the problem. I now have a repaired unit back from a local service center - they replaced the HDMI board and updated the firmware - at no cost. It works fine.

A word of advice is that they will only honor the warranty if you purchased it new and can produce the original invoice. Also, the customer service has long wait times. Just be patient and courteous, and you'll most likely get it fixed at no cost to you.


What firmware version was it upgraded to? And was it repaired in the US or another country?
Edited by Rgyver2 - 10/13/12 at 5:55pm
post #3505 of 3598
Same with my Onkyo TX-SR707!! SUCKS!!! Repair cost half from the price with warranty of only 1month!!!?? It's a question of time when this part will fail again... I'm going to set up FB page Onkyo Sucks and please join!!
post #3506 of 3598
Quote:
Originally Posted by Rgyver2 View Post

What firmware version was it upgraded to? And was it repaired in the US or another country?

I don't know what firmware they put into it. How do I check?

Yes, this was in US.
post #3507 of 3598
With unit on:

To check firmware version: Press and hold 'Display', then press 'Standby'.

'Main' = your firmware version

You can press the 'Tone' - and + buttons to scroll through some other settings.


To check internal temperature: Press and hold 'Display', press 'Standby', let go of buttons and press 'Set-up'.

This also shows how many hours your unit has operated.
post #3508 of 3598
My receiver also failed recently with this exact problem. I was able to reset it every time I used it and that worked for a couple weeks but eventually even that didn't help.
I purchased mine in November 2009 so it was definitely out of warranty but I called Onkyo anyway. Although I was pretty annoyed that my unit failed after only three years, I was polite and the tech was helpful. They are giving me a one-time courtesy repair for free. So it's certainly worth a call to Onkyo even if your receiver is out of warranty.
post #3509 of 3598
I also had the no sound problem with my 707. With the information in this thread, I was able to reflow Q3001 (the smaller BGA chip on the HDMI board) and my 707 is working again!

Here's what I did:

I bought a crappy Chinese SMD rework station (Hakko 850 ripoff) for like $70. I wanted one for a long time anyway:
http://www.ebay.com/itm/8508D-Digital-Hot-Air-Gun-Rework-Soldering-Repair-Station-4-Nozzles-5-Tips-SMD-/370702764824?pt=LH_DefaultDomain_0&hash=item564f9b4b18

I also got a small bottle of Kester 951 no-clean flux:
http://www.ebay.com/itm/KESTER-951-NO-CLEAN-FLUX-FOR-PS3-XBOX-REFLOW-1-25oz-/130507588209?pt=LH_DefaultDomain_0&hash=item1e62dbc271

I removed the HDMI board from the chassis. It was a little tricky to figure out how to unhook the power ribbon cable that leads to the HDMI board. What I ended up doing was, I popped off the little cover on the connector, and used a sewing needle to press in each of the little spring contacts while pulling out the ribbon cable. It's tricky, but you'll see how it works after a little messing around with it.

I covered the board with aluminum foil with a little cutout for the BGA chip. This helps with keeping heat off of the other components on the board. You can find Q3001 by looking at the silkscreened labels on the PCB. The board was propped up on a couple little pieces of wood and kept perfectly level.

The rework station air temp was set to 250C and the flow rate to about the midpoint of the flow range. Don't use any of the little nozzles that come with the rework station, they're too small.

I flooded the flux under the BGA chip from all 4 sides. If you get enough in there, you can see it come out from under the other side of the chip as you tilt the board and let the flux run off.

Finally, I held the hot air wand very close to the BGA chip, perhaps 1cm to 2cm away, and moved it in a circular motion in order to evenly heat the chip. The chip was heated for 2 minutes. I could see and smell the flux burning off.

When I reassembled the unit, plugged it in, and turned it on (didn't need to connect speakers or anything), it powered up and the relays clicked and I got the speaker icons back on the display. It works like a champ now.

United Radio wanted around $400 to replace the whole HDMI board. Eff that, I fixed it myself!

Hope this info is helpful to somebody else...
post #3510 of 3598
Quote:
Originally Posted by braunschitzmir View Post

Hope this info is helpful to somebody else...

Good job on the repair and thanks for the detailed directions.

 

I've hot air re-flowed several things, but I still saved your post in case I need to ever do my 607. My 607 has been flaw-less for 3 years ... and I use it 24/7. I think it's the external fan I've always run on it.

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