Samsung 3090/3270 HD-DVR Thread - Page 14

Originally Posted by Ted Spencer

My Time Warner NYC Samsung 3090's software got updated last evening (11/1) from 2. something to 3. something - sorry I don't remember the exact number, but it began with 3.1 and ended with a .2. Like 3.1.1.2 or something.

Anyone know what this update entails? Please tell me it enables esata ; )

Yeah...right... : )

Originally Posted by jcalabria

Probably 3.1.3_2

If it wasn't already, your Samsung software probably was also updated from 2.4.9.2 to 2.4.9.3

Originally Posted by jsink77

Thanks - I will try that next time it locks up. Hopefully it works because when I have to reboot it does one of two things
1. No button on the remote or front of the unit will work at all - I am frozen/locked in to the current channel/view
2. Sometimes I get what I call the purple screen of death - basically the unit comes on, but the entire screen is magenta and there is no sound and no buttons work.

I was not aware of the root menu access so I have not tried that before to see if it allows me access to the root menu. There used to be a series of three buttons on my SA unit that I could hold down simultaneously and it would automatically reboot - kind of like a hot restart button on a computer. I will try this root menu reboot and see if that gets me thru.

Thanks again.

Originally Posted by jsink77

Had my wife access the root menu at home using the instruction you provided above - she says software version is 2.4.9.3 - not sure if that is ODN or Samsung software version. I am using Brighthouse out of Orlando FL.

Originally Posted by jcalabria

Yes...

• Enter the Samsung diagnostics menu by holding the [Select] button on the remote for about 10 seconds, then press [Up].
• Once in the top diagnostic menu, scroll down to the "Reboot STB" entry and hold down the [Select] key.

Box will reboot after about 10 seconds (on-screen instructions says 5 seconds, but it usually takes longer than that).

Originally Posted by Riverside_Guy

Question... that sounds like a warm boot. Pulling the power is usually thought of as a cold boot. I know that for some electronics, warm and cold do the exact same thing, while on others it can make a difference which one is used.

What about the 3090?

FWIW, if you have their phone service, they seem to keep a call log IN the MDN interface (assume ODN as well). Must be kept in memory as a box re-boot wipes this data clear.

Originally Posted by MrMaNz

Hey guys...I just read through ALL 400+ posts on this thread and Googled for hours to fix my problem! I'm getting the E007 error code on my Samsung SMT-H3090, and it's pissing me off!!! Here's my home theater setup, I have a Samsung UN46B6000 TV and I just got a new Onkyo TX-SR707 receiver. My problem sounds like the same as jcalabria's. When I have the H3090 hooked up to my Onkyo using HDMI, the error code E007 comes up on the cable box and on the TV screen I can see the TV station in the background with the "HDCP authorization error/HDMI port disabled" message on top of that. And it appears as if the HDCP authorization message is coming from the Samsung software on the cable box as opposed to the Time Warner Navigator software, which leads me to believe the Navigator software isn't booting up when connected to the Onkyo AVR. So, I followed some of jcalabria's advice from some of his earlier posts, and this is how I "kind of" fixed the problem, but I'm still not happy with it...I'll explain...

I tried plugging in the H3090 directly into the TV, bypassing the Onkyo, using a brand new HDMI cable and the cable box worked great. The Navigator software came right up and there was no HDCP problems. There was no sound though so I had to go into the device settings and change the audio option to HDMI...then there was sound through my TV speakers. After I had the cable box up and running correctly, I then unplugged the HDMI cable from the back of the 3090 and plugged it into my receiver. After a few seconds, and a change of TV channel, I finally got an image on the TV screen, and the TW Navigator software was running too! I got all excited, but then I realized I wasn't getting any audio. So, I went into the device settings again and I saw that the cable box reverted back to the AC-3 audio option. I changed that back to HDMI and the sound came on through my Onkyo WITH surround sound...so the AC-3 over HDMI must be working correctly. Great, I must be in business now....but of course, it can't be THAT easy! I tried shutting down my whole system, TV, receiver and cable box...and then turning them all back on to see if there would be any problems. I got a blank screen once everything was turned on...CRAP! However, I wasn't getting the E007 error code anymore. So I tried changing the channel...the receiver's little HDMI light started blinking and then I got a picture on the screen...it was working again! BUT NO SOUND AGAIN! I had to manually switch the H3090 back to HDMI audio output again to get sound. After that, it basically worked again.

To recap, here are my issues at this point in time
1. Every time I shut everything off and then back on again, I have to manually change the audio from AC-3 back to HDMI to get sound.
2. Every time I shut everything off and then back on again, I get a blank screen and I have to change the channel before I get an image on the screen.
3. Every time I change the channel on the cable box, the screen goes blank for like 5 seconds and the HDMI light on the receiver starts blinking...the audio starts up and then a second later I finally get an image on the screen. The channel changing is taking WAY TOO LONG!
4. When I go into the HDMI status screen in the Samsung diagnostics menu, it says the HDCP connection failed, but I'm still getting a picture, which is weird. When I have the H3090 hooked up directly to the TV, the HDMI status screen shows HDCP as successful.

I apologize for the length of this post...LoL But, I wanted to give as much info on this problem as possible because I think a lot more people will be having these issues as Time Warner starts giving out more and more of these cable boxes. I'm about ready to switch back to component and optical cables...which defeats one of the main reasons why I upgraded my receiver!!! I want all HDMI!!! UGH! I hope someone can help me with all this???

Originally Posted by Riverside_Guy

One thing strikes me odd... AC/3 and HDMI are options for single setting??? AC/3 is the encoding standard for multi-channel audio, but HDMI is a connection method that is about audio and video traveling the same cable. It would seem one has little to do with the other.

COULD it mean that "AC/3" means it goes out a digital audio connection (i.e., optical or co-ax) and HDMI goes along that cable? My SA STB has options for HDMI and Dolby Digital, which means what I'm speculating about for the Sammie.

Just curious...

Originally Posted by jcalabria

There are three options in a single setting that DOES combine connection type and audio format:

• HDMI
  • HDMI audio is activated.
  • Audio format (AC3/PCM) is automatically selected based on EDID info from HDMI sink device.
  • Coax/Optical ports remain active and use same format automatically determined by HDMI EDID info.
• AC3/Dolby
  • HDMI audio is deactivated.
  • Coax/Optical ports output AC3/DD audio.
• PCM
  • HDMI audio is deactivated.
  • Coax/Optical ports output 2ch linear PCM.

As best I can remember, the SA boxes behave essentially the same way... EXCEPT that the SA boxes exhibit a bug that allows the HDMI EDID info to still determine audio format even when "HDMI" was not the chosen option. This would cause an HDMI connection to a 2ch capable TV to force PCM audio out of the Coax/Optical ports - much to the dismay of users trying to feed AC3 to their receivers. The Samsungs have not exhibited this behavior and appear to correctly ignore HDMI EDID information unless HDMI output is specifically chosen.

Originally Posted by jcalabria

As best I can remember, the SA boxes behave essentially the same way... EXCEPT that the SA boxes exhibit a bug that allows the HDMI EDID info to still determine audio format even when "HDMI" was not the chosen option. This would cause an HDMI connection to a 2ch capable TV to force PCM audio out of the Coax/Optical ports - much to the dismay of users trying to feed AC3 to their receivers. The Samsungs have not exhibited this behavior and appear to correctly ignore HDMI EDID information unless HDMI output is specifically chosen.

Originally Posted by Ted Spencer

My Time Warner NYC Samsung 3090's software got updated last evening (11/1) from 2. something to 3. something - sorry I don't remember the exact number, but it began with 3.1 and ended with a .2. Like 3.1.1.2 or something.

Anyone know what this update entails? Please tell me it enables esata ; )

Yeah...right... : )

Originally Posted by Riverside_Guy

Your "remembrance" is on the money. I had never run across the bug you mention because when I switched to HDMI, I always shut down the AVR; but it sure is in there. I DID feel that if I chose HDMI, that meant I did not want any audio going out the optical/co-ax port, just like choosing DD (AC/3) WOULD mute audio via HDMI.

Originally Posted by danthefan

Does anybody have a list of bugs in the Samsung 3270? I picked up a Samsung 3270 here in Raleigh and so far it's got some mysterious bugs that my old SA 8000 did not have. Has anybody seen these?

Tonight my 3270 did not record the Simpsons or Cleveland Guy on Fox. I have series recording setup for both. The guide seems to indicate that there's a conflict with another show, but only the Amazing Race is recording on CBS. I checked this morning and the DVR indicated that it was going to record the Simpsons and Cleveland Guy, but didn't. This has now happened twice this week were I have a series recording and the shows didn't record. FYI, my TiVos recorded both shows just fine.

The fast forward doesn't seem to always fast forward the same speed. Sometimes its very fast and sometimes its slower. Not sure why it isn't consistent.

I used to be able to hit the left button on my remote to bring up the playback bar. That worked fine on the SA8000 but not on the Samsung.

When viewing the list Page Up and Page Down used to stop at the top or bottom item of the list. Now it scrolls right by. This is annoying since it means more remote clicks to get to the show at the top of the list.

The rewind 8 seconds button appears to only work when playing a show and not when fast forwarding or rewinding. Again, a limitation that the SA 8000 did not have.

The picture has pixelated several times over the last week. This could be Time Warner's fault, but it happened more often that with the SA 8000.


The reason I got the Samsung was for the HDMI output and larger hard drive. Both are a definite improvement over the SA 8000. Hopefully the bugs will be addressed soon to make the box more stable.

Regards, Daniel

Originally Posted by hdtvfan2005

What SW and ODN version are you running. I'm running ODN v3.1.3_2 and SW v4.2.2.3 on my 3270. Software can be accessed by holding select plus up. The ODN version can be identified by holding select then press down.