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Samsung 3090/3270 HD-DVR Thread - Page 17

post #481 of 956
Quote:
Originally Posted by strutter View Post

dont suppose you can hook me up with an email adress for that executive customer care in NY? my messages to CS through TWCcarolinas web site was a request for the issue i discribed to be forwarded to an engineer. so yes regular customer service is aware of the issue as i have told them twice. and if they did as i requested and forwarded it then engineering knows about it to. i was at least expecting one of their canned replies saying they forwarded it.
the 8300hd isnt an option for me. i had one for years. kept it for several months after getting the 3090. you are correct it never missed any recordings. but i will never again have that silver eye sore in my stand if i have a choice. plus i need the 320GB thats in the 3090. an external drive and enclosure for a 8300 doesnt fit into my budget for the forseeable future.

I sent you a private message with the corporate contact. You need to tell them that this problem is happening to others as well and refer them to this thread. Request an engineer get involved because regular support channels only get scripted "I will reboot your box" responses.
post #482 of 956
Another method of getting some attention is to file a complaint with the local franchising authority. Normally, you'll be contacted by a PR person... who seems to have 10 X the knowledge than the CSRs tend to have. Those folks tend to put you in contact with the right folks... and are usually pretty quick about it.
post #483 of 956
I once contacted our local president and ended up getting an engineer from TWC.
post #484 of 956
My 3260's now have ODN v3.1.3_2 and there are some new bug fixes. The VOD please wait screen is much better and I haven't gotten a Please wait message while channel surfing.
post #485 of 956
All my Samsung boxes have ODN v3.1.3_3 but still retain SW v4.2.2.3.
post #486 of 956
Hi,
I just bought an HD tv and changed my Time Warner cable box to match.
I received the Samsung 3090 Hd dvr box.
The first recordings I tried last night while I was sleeping were 4 movies on TCMHD.
The first one recorded in full.The next recorded for 6mins and the next for 20mins and the next for 19 mins
In the record log it shows The set-top was unable to record this program(5) for two movies.
And for the other movie the same but with (7) at the end.
I also played back these short recordings and they are completely blank just a black screen.

My previous Explorer non Hd dvr had no porblems recording.
Is this box a piece of junk and do I have any other options with Time warner as I do not have Fios in my area yet.

Thanks for any advice.
post #487 of 956
Quote:
Originally Posted by Godolphin View Post

Hi,
I just bought an HD tv and changed my Time Warner cable box to match.
I received the Samsung 3090 Hd dvr box.
The first recordings I tried last night while I was sleeping were 4 movies on TCMHD.
The first one recorded in full.The next recorded for 6mins and the next for 20mins and the next for 19 mins
In the record log it shows The set-top was unable to record this program(5) for two movies.
And for the other movie the same but with (7) at the end.
I also played back these short recordings and they are completely blank just a black screen.

My previous Explorer non Hd dvr had no porblems recording.
Is this box a piece of junk and do I have any other options with Time warner as I do not have Fios in my area yet.

Thanks for any advice.

The issue MAY not be the fault of the 3090. My combo actually is fairly reliable and I had the exact same issue trying to record some TCM stuff.
post #488 of 956
okay guts i bought the drive to upgrade the 3090. what should i know.

do you lose your series recordings?

i want to do the upgrade this weekend.
post #489 of 956
Quote:
Originally Posted by alleg23 View Post

okay guts i bought the drive to upgrade the 3090. what should i know.

do you lose your series recordings?

i want to do the upgrade this weekend.

Dig out the torx 10 security bit, open up the case, remove the drive mount screws (4 phillips head if I remember) disconnect the to the drive cables and reverse the procedure with the new drive. Upon power up, the unit will format the new drive and you'll be good to go. All your series recordings/settings will be preserved. Since it's winter, you might want to be a little extra careful about static electricity.
post #490 of 956
Quote:
Originally Posted by adrman View Post

Dig out the torx 10 security bit, open up the case, remove the drive mount screws (4 phillips head if I remember) disconnect the to the drive cables and reverse the procedure with the new drive. Upon power up, the unit will format the new drive and you'll be good to go. All your series recordings/settings will be preserved. Since it's winter, you might want to be a little extra careful about static electricity.


thanx, i actually bought the torx at the same time.
post #491 of 956
Quote:
Originally Posted by adrman View Post

Dig out the torx 10 security bit, open up the case, remove the drive mount screws (4 phillips head if I remember) disconnect the to the drive cables and reverse the procedure with the new drive. Upon power up, the unit will format the new drive and you'll be good to go. All your series recordings/settings will be preserved. Since it's winter, you might want to be a little extra careful about static electricity.

That would imply the series recordings are stored at your cable ops head end. I just read a guy in my market getting a 320G 3090 and having to re-do all his recordings.

UNLESS the 3090 keeps series recordings in some form on on-board flash memory, not on the HDD. Does it?
post #492 of 956
Quote:
Originally Posted by Riverside_Guy View Post

UNLESS the 3090 keeps series recordings in some form on on-board flash memory, not on the HDD. Does it?

It must, because mine were all there after I did the "upgrade"
post #493 of 956
I am in the Tampa, Florida area with Brighthouse.

I had a SA8300 for several years and it worked pretty well. Then all at once I had an issue with the DVR recording feature. The Brighthouse tech came out and replaced the unit and all went down hill from there. I think I went through about 5 of the SA8300 DVR's and everyone had a different problem. I was just about ready to say goodbye to Brighthouse and a buddy of mine told me to take the RECYCLED SA8300 back to the main Brighthouse facility and demand a NEW unit. I had read this thread and hoped to get a NEW not RECYCLED Samsung 3270 DVR during the exchange. As luck would have it I did get a NEW Samsung 3270 DVR. I have had it for about a week and so far it is doing GREAT.

I have some rather unique wiring in my home. On the old SA8300 DVR I feed the signal from the Brighthouse source into the cable input RG6 of the DVR and then from the DVR output RG6 back to the attic where the signal is split to the rest of the rooms in the house. As I am the only resident I am always watching the same thing on all my TV's so this scenario is not an issue.

The issue with the Samsung 3270 DVR is that it only has a Cable input (RG6 I think that is the correct term) and no RG6 cable output like the SA8300 units had. My buddy suggested we go to Radio Shack and pick up a RF Modulator SKU # 15-2526 for about $28.00. This unit allowed me to connect to the Samsung 3270 DVR via the Yellow, Red, White and then utilized the RG6 cable output of that unit to feed the rest of the TV sets within the house. With this setup I can view all the channels that I subscribe to with Brighthouse.

My buddy also gave me his old Samsung DVD-R130 Video Recorder. I put a splitter on the Cable output of the Radio Shack RF Modulator and feed both the attic splitters on one output terminal and the other output terminal feeds the RG6 input on the Samsung DVD-R130 Video Recorder.

So far all is well and I am a happy camper.

Just thought I would share.
post #494 of 956
Quote:
Originally Posted by Riverside_Guy View Post

That would imply the series recordings are stored at your cable ops head end. I just read a guy in my market getting a 320G 3090 and having to re-do all his recordings.

UNLESS the 3090 keeps series recordings in some form on on-board flash memory, not on the HDD. Does it?

i saw berks post, so i took pictures of my list.

not needed, the series list was intact.
post #495 of 956
No matter what, I think it's a reasonable idea to keep a list of your series recordings... I actually made the effort to sort them by day (makes it much easier to set/change priority). My text list exactly matches my DVR's list.

One never knows, do one!
post #496 of 956
Well new guy here and I need help.....

I have BHN and tomm they are scheduled to come out and replace my WORKING ...SA8300HD with a Sammy. From what ive been able to briefly read here if they bring a 3070 there wouldnt be any advantages to what I have. I would love more recording space but they both have 160G from what I've gathered, and Ive read alot of different reviews of how well an external drive works with either. Not too reliable ? So does the 3270 have a bigger drive ? 320 ? If they dont bring a 3270 then I guess I should leave well enough alone.

Please feel free to correct anything Ive said. I only started reading today and time is running out.

Please help
post #497 of 956
The 3270 definitely has a 320 GB HDD. There is no 3270 with a 160 GB HDD.
post #498 of 956
Quote:
Originally Posted by hdtvfan2005 View Post

The 3270 definitely has a 320 GB HDD. There is no 3270 with a 160 GB HDD.

Ok thanks. I would love more space but not at the expense of problems with the Sammy.

Think ill keep both till I figure out wich one I want.

So if they bring a 3090 are there any benefits over the SA8300HD ?
post #499 of 956
Quote:
Originally Posted by hdtvfan2005 View Post

The 3270 definitely has a 320 GB HDD. There is no 3270 with a 160 GB HDD.

320G equipped 3090s ARE being given out... just not in any organized fashion, it's all dumb luck. 2 guys in my market got them with truck rolls! One or two got them by going to the TWC center where I live.

It should be noted that one CAN upgrade the internal drive in a 3090 to the same 320G drive that comes with some 3090s and 3270s.

If you use PIP at all, stay away from the 3270, it seems to not support it at all.
post #500 of 956
Quote:
Originally Posted by Riverside_Guy View Post

320G equipped 3090s ARE being given out... just not in any organized fashion, it's all dumb luck. 2 guys in my market got them with truck rolls! One or two got them by going to the TWC center where I live.

It should be noted that one CAN upgrade the internal drive in a 3090 to the same 320G drive that comes with some 3090s and 3270s.

If you use PIP at all, stay away from the 3270, it seems to not support it at all.

I appreciate it. Just talked to the tech he said he has a new 3270. Im not worried about PIP but are there any other issues with the Sammys ? Do they work smooth and quick ? 8300 has lag when loading on demand , Sammy any quicker ?
post #501 of 956
There are some issues but most of them are in the non DVR variant of the 3260 which is a 3270 but without the DVR functionality. Most of the bugs are being fixed in new versions of the software.
post #502 of 956
Quote:
Originally Posted by Riverside_Guy View Post

The issue MAY not be the fault of the 3090. My combo actually is fairly reliable and I had the exact same issue trying to record some TCM stuff.

RG: I think it's the model. I've now had 3 3090s in my house (no external drive or anything fancy) and they've each suffered from buffer issues on both tuners that lead to exactly the same blank recording.

Basically something (and I'm not sure the trigger) causes it to lose the ability to do trick play or record on a buffer when watching live. It happens on each tuner independently (if one is working and one is not, you can use the PIP swap to watch on the good one)

At some point this will cause a crash and a reboot (last night it was when 1 tuner buffer was working and one wasn't and it tried to record on the non-working tuner) at which point the buffer will be fine.
post #503 of 956
Found this forum after a search for 8300 issues and the Samsung 3090. I'll go back thru the pages but wanted to throw in with the group.

We've had TWC for a number of years with minor issues on and off, but this past year have had increasing problems with programs not recording properly. Usually only the first 3-6 minutes records, then nothing. TW customer service has replaced our 8300HDC box several times since September, but the problem continued. The techs who have come to the house have said it's a known issue, especially on late night/early AM recordings when the TW refresh and reboot is done and the box shuts down even in the middle of a recording.

It still happens during early evening hours as well, with sometimes 5 minutes up to 50 minutes recording and then nothing.

Customer service says there's no known problem but I managed to get a 2 week credit on my bill back in October, but have continued to have the same issue.

The TW tech who checked out our system on Wednesday has set us up for a 3090 install tomorrow saying there have been fewer problems with that box.

I'd still love a better customer service contact in the executive area if possible. Any help or other comments on this would be appreciated.

Thanks.
post #504 of 956
Quote:
Originally Posted by alleg23 View Post

okay guts i bought the drive to upgrade the 3090. what should i know.

do you lose your series recordings?

i want to do the upgrade this weekend.

I unsuccessfully tried to connect an Iomega DVR Expander to my 3090. Since that did not work I am considering replacing the hard drive with a larger one. Is 320Gb the largest the 3090 will accept? What specific type of drive did you use and how is it working?
Thanks for the help.
-Michael
post #505 of 956
320 is the largest one it'll accept. The best HDD is the 320 GB Seagate Pipeline HD unit as it's the OEM drive for the 320 GB 3090 and the 3270.
post #506 of 956
Quote:
Originally Posted by hdtvfan2005 View Post

320 is the largest one it'll accept. The best HDD is the 320 GB Seagate Pipeline HD unit as it's the OEM drive for the 320 GB 3090 and the 3270.

Is it a definite on the 320 Pipeline being the largest? If I remember correctly there were reports of people trying larger drives, but not larger Seagate Pipeline drives. My memory has been known to be suspect however.
post #507 of 956
Quote:
Originally Posted by adrman View Post

Is it a definite on the 320 Pipeline being the largest? If I remember correctly there were reports of people trying larger drives, but not larger Seagate Pipeline drives. My memory has been known to be suspect however.

I have not seen any reports of Pipeline's larger that 320GB being tried, so it's still an open question.
post #508 of 956
Quote:
Originally Posted by jcalabria View Post

I have not seen any reports of Pipeline's larger that 320GB being tried, so it's still an open question.

Can we "nominate" you to give it a shot? I'd put a TON more faith in it if you said it worked...
post #509 of 956
Quote:
Originally Posted by Riverside_Guy View Post

Can we "nominate" you to give it a shot? I'd put a TON more faith in it if you said it worked...

Only if you buy the drive for me... in which case you might as well try it yourself. I've never had the 320 over 60% full, so I have no real incentive to move to a larger drive.

I might be persuaded to retry the external drive... just got new Navigator and Samsung updates last night... but I'm gonna be very busy next few weeks, so don't hold your breath waiting on me.
post #510 of 956
Quote:
Originally Posted by hdtvfan2005 View Post

320 is the largest one it'll accept. The best HDD is the 320 GB Seagate Pipeline HD unit as it's the OEM drive for the 320 GB 3090 and the 3270.

Thanks for the info!
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