*OFFICIAL* Denon AVR 1610/590 owner's thread - Page 163

The update was issued last summer so is available now.

All of the updates are inclusive and include all the other fixes (if the firmware is created by Denon and applied by the shop correctly). Normally a f/w update will not delete ALL your settings, but bear in mind that the capacitors that keep the config alive only last for a few days-week or so. Most likely your unit will be unplugged long enough for those to drain and you will get what is effectively a factory reset.

I would recommend doing a factory reset AND setting everything back up when you get it back anyhow, just for good measure. It's a pain, but worth it in the long run.

Had a lightning strike last night and discovered that the power light was no longer lit on the 1610. Confirmed power to the unit and the small power button was depressed. I opened up the unit and confirmed all 3 fuses that I could see (including the one next to where the power comes in) were intact (confirmed with an ohmmeter). Out of warranty. Am I SOL? I am looking at a refurb 790 for $187 and am thinking that is the better option compared to getting the old one repaired.

So after looking at jdsmoothie's update in the 890 thread, it seems that there is no "new" firmware update...but rather the latest version (2/2010) is supposed to remedy the problem with the Star Wars set on the 590?

Ahhh...thought it was only 1 year. I will double-check. Thanks.

Couldn't find a receipt and I think it was a refurb to begin with (though not from Vann's). Went ahead and got the refurb at Vann's.

Now I just have to wait for the car dealer to finish with my SUV which also got hit. So far, the bill is up to $2K (covered by insurance).

Other than a couple of network switches and an hdmi switch, I think that is it. Hmmmm....haven't checked my PS3...

Correct. The update was issued last year.

You can still get the firmware updated for this update if you decide that you want it, even if outside of the 90 day refurb warranty period.

My authorized repair center is telling me that there's no free upgrades. Ironic that I bought my 1610 in Aug 2009...

Are there some magic incantations to recite?

JDs, thanks again for the help & info. I sent my 590 to the Syracuse "super service center" as it's only ~100 miles away. I even had a UPS coupon so I only ended up paying $10 to ship it, and it'll be there by tomorrow

They are correct ... there are no free "upgrades" rather you need to tell them you are interested in having the firmware "updated" to resolve the Star Wars audio dropout issue which is resolved by a firmware update made available last summer. They can contact Denon for more information regarding the "update" being done as a warranty repair.

I have an AVR-590 receiver and I'm having an issue trying to connect the HDMI output from a Windows 7 PC video card to it. Windows 7 is detecting the device as "DENON-AVAMP". From the receiver, HDMI output goes directly to a Sony LCD HDTV. Shouldn't Windows 7 detect the end device as the Sony LCD since the system needs to be able to find the appropriate display settings for it? If Windows 7 is detecting the amp it won't have the correct settings to the display. If I dirrectly attach the PC to the Sony LCD, the device is correctly detected as a Sony TV and I get the right resolutions & options. I also tried attaching my Mac Pro's HDMI output to the Denon and it doesn't seem to like the attachment since the screen begins flickering and it doesn't seem to work. I then went and attached the Mac to the TV directly with the HDMI connection and everything worked again.

Does the Denon AVR-590 support HDMI output from a computer, and if so, shouldn't the end device, the TV, be the device detected and not the receiver to obtain correct functionality?

^ No, the Denon forwards the display properties to the PC. So showing up as Denon-AVAmp is correct.

OS X is not tested on a wide range of devices like Windows is. It's probably an HDMI handshake issue with the Mac. Make sure you have the most up-to-date drivers for your video card and try using a different HDMI cable.

I've had my AVR-590 for 18 months now and I love it.
I have never had a problem with it until now.
I bought a Samsung BD-D5300 Blu-ray player and connected it to my 590 via the HDP HDMI output.
I bought 2 Blu-ray discs (T2 and Taxi Driver) to try it out.
I immediately had problems with getting sound when I selected DTS-HD MA on both discs.
The Blue HD Audio light came on on the 590 display but no sound came out.
I fiddled around with various combinations of "player on first" and "receiver on first", pressing the STD button on the 590 remote, setting the HDMI Decode to Auto on the 590.
I eventually got it to work but it was unpredictable.

I finally got some consistancy by plugging in a Toslink cable from the player to the receiver but then found out that a Toslink connection doesn't pass DTS-HD MA. In the process of connecting the Toslink cable I also reseated the HDMI cable for good measure so I'm thinking that did it.

So, here's my question(s).

1. Is there a known issue with the 590 and DTS-HD MA?
2. Why would the blue HD Audio light come on without any sound coming out?
3. Could all this simply have been a "bad HDMI connection" issue?

And a side question...why doesn't Denon let consumers update their own firmware like Samsung does with their TV's and BD players?

Thanks.

Thank you Batpig for putting my mind at ease.
Unfortunately taking my 590 to a Service Centre is not an option (big PITA).
Too bad Denon doesn't buid in the capability for its customers to do the firmware upgrades themselves like on my Samsung TV and BDP.

This is really frustrating.
Now I have another problem.
I purchased a router so I could connect my BD payer to the Internet.
I hooked it up, turned on the BD player, the Denon and the TV.

The Samsung Setup Screen for the BD player looked awful! It was all pixelated.

It is connected, as I stated before to the Denon thru HDMI (HDP port) and then from the Monitor port on the Denon to the TV via HDMI as well.

Then, even worse, the Denon on-screen-display setup, which was white text on a black screen is now white text on a grey screen.

And I swear I didn't touch anything!

Batpig...can you tell me what is going on? The Denon was fine for 18 months and now, since the Samsung BD player, everything has gone south. It is making me feel like an idiot.

Thanks.

^^
Your best option is likely to just get another brand of BDP. Try connecting to each of the other two HDMI jacks as you may get a better result. Also, to minimize HDMI handshake issues, turn on the TV first, wait a few sec, then the AVR, wait a few sec, then the source device (eg. BDP). If still no joy, you also may want to consider replacing the router with another brand as well.

Thanks JDS. Just an update and clarification...
Router is disconnected. BD player is disconnected - should have mentioned that before...still white on gray.

Update...
Tried composite video cable from Monitor Out on Denon to composite in on TV. On-screen menu display is white text on black - like normal. Switched TV input back to Denon on HDMI - OSD is still white on gray. What could have happened all of a sudden to Monitor Out on HDMI to make this happen? It was fine for 18 months. Also followed "turn-on" sequence as suggested.

I also tried playing a BD - T2. It looks horrible! Something has definitely gone wrong with the HDMI Monitor Out port.

Really don't want to do a Microprocessor Reset unless I absolutely have to.

Why not? Aside from replacing the HDMI cables, it's the next course of action to resolve your issue.

I changed the HDMI cable and it had no effect.

The reason I'm reluctant to do a Microprocessor Reset is I'm not 100% sure it would solve the problem.
I would have to re-run the Audyssey and re-assign all my inputs.
Don't get me wrong....I'd gladly do all that if I knew that was the solution.
That being said...I may have no choice because right now my BD player is useless.

What I'd like to know is simple...why did this happen?

Thanks.

Ok. Called Denon.
They recommended a Reset.
Did it and no difference.
I'm totally at a loss now.

Did you try connecting to the other two HDMI jacks? I'd also try another BDP (borrow one if need be).

It's not the HDMI jacks. Something has happened to the HDMI Monitor Out port which, of course will affect the display of anything I feed into the receiver (video-wise).
It looks like the resolution coming out of that port is reduced in some way - sort of what a PC looks like at 8-bit. The on-screen menu almost looks like it's flickering.
The Samsung TV reports it as 720X480.
I guess I'll have to take it in...it's still under warranty.
Just pi**es me off is all, to happen out-of-the-blue like this.

Did you try fiddling with the various HDMI control options. That might help. My HDMI stuff acts a little different depending on how those are set. Also did you try connecting your HDP directly to the TV to rule that out?

Sounds like you say that is is the HDMI out port. the HDMI boards have been known to go out on the 1909, not sure about the 1610/590? You might also try cleaning your jacks and cables with some compressed air and something small that you can get in there to shine up the metal a little and make sure your HDMI out jack/cable is not loose. Did you try wiggling the cable a bit on the AVR side to see if that helps?

Turnaround was 9 days. I have the newest firmware and even though I only asked for the update they ended up replacing the headphone jack assembly too. Was there some sort of recall on that part?

Overall,

^^
Yes, apparently there was.

Yes I did.