Quote:
Originally Posted by alohasurf 
Hello, friends... help! My apologies in advance for what will be a long post, but I want to try and get all the info in up front and avoid the twenty-question game that typically follows.
Background: I recently visited my family in Houston for the first time in four years (haven't been avoiding them, but military has made it hard to get back home). Found them still using their old CRT non-HDTV, no BluRay, and a 10 year old receiver that technically provided surround sound, but the signal to the rear speakers was very weak. They recently retired, and we decided that it was time to upgrade.
Basic Problem: None of us are exactly tech-savvy; we know just enough to get in over our heads. I helped them pick out a new TV, new receiver, and new BluRay player (specifics below). I got the whole thing set up, and it seemed to work great, but they are getting an intermittent glitch that left me stumped. Unfortunately, I had to fly home the next day (yesterday), and I had to leave them without resolution. I feel horrible. So now that I'm back home, I'm doing some long-distance troubleshooting for my folks that I left high-and-dry with a system that doesn't work right. Help!
Here's the system we picked out:
- Samsung UN55B7000 LED TV
- DENON AVR-4310CI receiver
- Samsung BD-P3600 BluRay player
- HDTV/Cable being fed by local provider (AT&T U-Verse)
The BluRay and the HDTV/Cable both go the the receiver via HDMI, and the receiver goes to the TV via HDMI. I also put in a wireless access point that is feeding internet to the TV, BluRay, Receiver, and Cable box.
Specific problem: Without warning, while watching any input, the TV shows the message "Anynet+ device not connected. Please check connection and try again." Briefly, the TV then says "Cable 3" in the upper left corner. The TV then shifts to static and says "weak or no signal." If I cycle through inputs on the receiver, the TV doesn't change- it just stays on static. Of note, "Cable 3" corresponds to the HDMI input for SAT/CBL, where the cable comes in, but this problem happens even when not watching cable. The only variation on this problem is that sometimes, when watching a BluRay, the TV just goes blank after the message "disconnecting Anynet device." The BluRay then appears to reboot.
When the system is working, its GREAT. They love the bright LED picture from the Samsung, and the sound is terrific (I also set them up with their first subwoofer). We watched the new Star Trek, and it blew them away. If we can just get past this glitch, I think they are in the clear.
Anyone have any recommendations? Thanks for your help!!!
PS- I posted this in the Samsung LED TV thread also...
Hello, friends... help! My apologies in advance for what will be a long post, but I want to try and get all the info in up front and avoid the twenty-question game that typically follows.
Background: I recently visited my family in Houston for the first time in four years (haven't been avoiding them, but military has made it hard to get back home). Found them still using their old CRT non-HDTV, no BluRay, and a 10 year old receiver that technically provided surround sound, but the signal to the rear speakers was very weak. They recently retired, and we decided that it was time to upgrade.
Basic Problem: None of us are exactly tech-savvy; we know just enough to get in over our heads. I helped them pick out a new TV, new receiver, and new BluRay player (specifics below). I got the whole thing set up, and it seemed to work great, but they are getting an intermittent glitch that left me stumped. Unfortunately, I had to fly home the next day (yesterday), and I had to leave them without resolution. I feel horrible. So now that I'm back home, I'm doing some long-distance troubleshooting for my folks that I left high-and-dry with a system that doesn't work right. Help!
Here's the system we picked out:
- Samsung UN55B7000 LED TV
- DENON AVR-4310CI receiver
- Samsung BD-P3600 BluRay player
- HDTV/Cable being fed by local provider (AT&T U-Verse)
The BluRay and the HDTV/Cable both go the the receiver via HDMI, and the receiver goes to the TV via HDMI. I also put in a wireless access point that is feeding internet to the TV, BluRay, Receiver, and Cable box.
Specific problem: Without warning, while watching any input, the TV shows the message "Anynet+ device not connected. Please check connection and try again." Briefly, the TV then says "Cable 3" in the upper left corner. The TV then shifts to static and says "weak or no signal." If I cycle through inputs on the receiver, the TV doesn't change- it just stays on static. Of note, "Cable 3" corresponds to the HDMI input for SAT/CBL, where the cable comes in, but this problem happens even when not watching cable. The only variation on this problem is that sometimes, when watching a BluRay, the TV just goes blank after the message "disconnecting Anynet device." The BluRay then appears to reboot.
When the system is working, its GREAT. They love the bright LED picture from the Samsung, and the sound is terrific (I also set them up with their first subwoofer). We watched the new Star Trek, and it blew them away. If we can just get past this glitch, I think they are in the clear.
Anyone have any recommendations? Thanks for your help!!!
PS- I posted this in the Samsung LED TV thread also...
Ok- final report... problems solved! It appears that there were actually two problems:
The first problem was that the tv would spontaneously turn off and back on. I am not exactly sure what caused this, but I suspect something to do with the network connection based on similar reports from others. This problem was apparently solved by a firmware update. Problem hasn't come back since.
The second problem was that the tv would spontaneously shift to static and show "weak or no signal." This problem was caused by Anynet+ confusion. The Samsung BluRay was connected via the Denon receiver, and the receiver fed all signals to the tv via HDMI. It appears that the tv would get confused and try shifting to a different input- all of which were unused, hence the static and "weak or no signal." We disabled Anynet+ on the tv, as we have no real interest in using just one controller, and the problem hasn't come back since.
48 hrs without a glitch. TV looks GREAT- no clouding or flashlights, bright picture, and my folks couldn't be happier. Thanks to the several people who assisted here- definitely helped steer us towards the solutions.
