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Denon AVR-4310CI Thread - Page 54

post #1591 of 5292
Quote:
Originally Posted by alohasurf View Post

Hello, friends... help! My apologies in advance for what will be a long post, but I want to try and get all the info in up front and avoid the twenty-question game that typically follows.

Background: I recently visited my family in Houston for the first time in four years (haven't been avoiding them, but military has made it hard to get back home). Found them still using their old CRT non-HDTV, no BluRay, and a 10 year old receiver that technically provided surround sound, but the signal to the rear speakers was very weak. They recently retired, and we decided that it was time to upgrade.

Basic Problem: None of us are exactly tech-savvy; we know just enough to get in over our heads. I helped them pick out a new TV, new receiver, and new BluRay player (specifics below). I got the whole thing set up, and it seemed to work great, but they are getting an intermittent glitch that left me stumped. Unfortunately, I had to fly home the next day (yesterday), and I had to leave them without resolution. I feel horrible. So now that I'm back home, I'm doing some long-distance troubleshooting for my folks that I left high-and-dry with a system that doesn't work right. Help!

Here's the system we picked out:
- Samsung UN55B7000 LED TV
- DENON AVR-4310CI receiver
- Samsung BD-P3600 BluRay player
- HDTV/Cable being fed by local provider (AT&T U-Verse)
The BluRay and the HDTV/Cable both go the the receiver via HDMI, and the receiver goes to the TV via HDMI. I also put in a wireless access point that is feeding internet to the TV, BluRay, Receiver, and Cable box.

Specific problem: Without warning, while watching any input, the TV shows the message "Anynet+ device not connected. Please check connection and try again." Briefly, the TV then says "Cable 3" in the upper left corner. The TV then shifts to static and says "weak or no signal." If I cycle through inputs on the receiver, the TV doesn't change- it just stays on static. Of note, "Cable 3" corresponds to the HDMI input for SAT/CBL, where the cable comes in, but this problem happens even when not watching cable. The only variation on this problem is that sometimes, when watching a BluRay, the TV just goes blank after the message "disconnecting Anynet device." The BluRay then appears to reboot.

When the system is working, its GREAT. They love the bright LED picture from the Samsung, and the sound is terrific (I also set them up with their first subwoofer). We watched the new Star Trek, and it blew them away. If we can just get past this glitch, I think they are in the clear.

Anyone have any recommendations? Thanks for your help!!!

PS- I posted this in the Samsung LED TV thread also...

Ok- final report... problems solved! It appears that there were actually two problems:

The first problem was that the tv would spontaneously turn off and back on. I am not exactly sure what caused this, but I suspect something to do with the network connection based on similar reports from others. This problem was apparently solved by a firmware update. Problem hasn't come back since.

The second problem was that the tv would spontaneously shift to static and show "weak or no signal." This problem was caused by Anynet+ confusion. The Samsung BluRay was connected via the Denon receiver, and the receiver fed all signals to the tv via HDMI. It appears that the tv would get confused and try shifting to a different input- all of which were unused, hence the static and "weak or no signal." We disabled Anynet+ on the tv, as we have no real interest in using just one controller, and the problem hasn't come back since.

48 hrs without a glitch. TV looks GREAT- no clouding or flashlights, bright picture, and my folks couldn't be happier. Thanks to the several people who assisted here- definitely helped steer us towards the solutions.
post #1592 of 5292
Quote:
Originally Posted by globalthinker View Post

If I don't touch my PC at all it usually works for hours. If I scroll in Firefox, change a tab, or start a video from my video library the audio usually cuts out and it doesn't return.

If I change input on the Denon unit like you do and go back the audio is fine for a little while just like yours.

If I mute audio on the speaker icon in Windows 7 and unmute again, the audio comes back as well - until I do any of the above things again for example.

Highly anoying. Don't know if it's a problem with the Denon or the ATI Radeon 5850 graphicscard and it's sound part.

@globalthinker

It sounds like we have similar problems. I'm glad I'm not alone. I spent about 20 minutes yesterday with tech support attempting to resolve the issue. The tech support agent blamed the problem on my HTPC despite my claim that everything worked fine before the latest firmware update.

Maybe we can help each other nail down the source of the problem:

1. Did your problem start after updating the firmware to the latest version or has your problem existed since the day you set up the 4310?
2. I see you have an ATI 5850. I'm using a 5750. Are you using Catalyst 9.12?
3. Are you also using the .39 Realtek Drivers for the HDMI audio output?
4. Do you have any codec packs installed, (i.e. K Lite, FFDShow, etc.)
5. What version of Windows are you using? I'm using Win7 64bit pro.
6. What brand HDMI cable are you using? I am using a 12ft cable from MonoPrice
7. What input do you have the HDMI cable going into on the receiver? Mine is currently going to HDP (however the problem seems to exist when using any input).

One other thing... make sure to call Denon's tech support today and explain the problem you're having. Make sure to let them know you are using the new ATI 5xxx series card and that you're experiencing audio dropouts. If their attempts don't work, request that the issue be forwarded to the people who develop firmware updates for this series.

If my theory is correct, this is a handshake issue between the ATI firmware and the Denon 4310 firmware.

Dave
post #1593 of 5292
Quote:
Originally Posted by Duck05 View Post

I would have to agree that the media server interface is weak. I had album art displaying at first but somewhere along the way it no longer shows (even though it does from the PC). And, there is a setting to limit the amount of time the screen appears (Option 1 on the Web browser under GUI - NET/USB).

It is slow and somewhat un-friendly for searching songs and scrolling. Hopefully Denon will improve this via future firmware updates but I will wager that it will be part of a for-a-fee "feature" upgrade as opposed to a for-free firmware improvement.

Also have the Oppo BDP-83 and the current beta (which I have yet to install) now has a media server function which they provide as part of their stellar customer support. The current USB interface is better than the Denon so I suspect their media server will be better and improve as they evolve it.

I have the same issue. I listen to a lot of music, and I thought it would be nice to use Denon's player, but I have given up on it.

I now use the Remote app on my iPhone to control iTunes on my PC which is connected to the Denon via coax. This is a really slick way to listen to music.

I also tried using a 160 GB iPod classic connected via USB to the 4310. I liked using the iPod as a controller, but when searching on the iPod, audio would cut out. I'm guessing that is an issue with the iPod. I haven't tried this setup with my iPhone.

I like what the Restorer Mode 1 does to the sound.
post #1594 of 5292
Quote:
Originally Posted by batpig View Post

you cannot store multiple Audyssey configurations unless you upgrade to the "Pro" version of Audyssey. On standard MultEQ XT you get one configuration -- thus, when you changed your speaker parameters (e.g. switching to "bi-amp") it asks you to re-run Audyssey for the new configuration.

@ batpig,

Firstly thank you for all your help and dedication helping others, it's very much appreciated! I have a 5.1 setup in my living room and a 5.1 setup in my bed room, but only want to use one at a time (I'm not sure how I'm going to execute the speaker wire switching yet).

My question relates to your response above: can the receiver store multiple (in my case two) configurations or would I have to hook up a computer to the receiver every time I wanted to load a different calibration?

I will also post this in the Audyssey thread.

Thanks,
Tog
post #1595 of 5292
honestly, your life will be a lot easier if you just get a cheap 5.1 AVR for the bedroom and save the fancy stuff for the living room. No receiver will easily accomodate switching between two totally different 5.1 setups.

For example, for the price of the 4310 you could get a 3310 in the living room and a 1610 in the bedroom....

The answer to your question has not changed since that quote you posted -- any given AVR can only store ONE Audyssey config. I do not know the details of loading an Audyssey config over the network on the 4310 (an owner would have to chime in) but from what I understand it's not a quick process so it's not really a practical solution for switching between bedroom and living room.
post #1596 of 5292
I'm trying to stay away from having too much equipment as I live in a 600sq/ft condo. If all else fails I will just run Audyssey for the living room and turn it off when I switch to the bedroom. Thanks for your help!
post #1597 of 5292
Quote:
Originally Posted by wilbur_the_goose View Post

2. The ethernet port appears to be frozen/inactive. The "Network Connecting" feature doesn't even give the opportunity to connect.

Did you give up already and return the unit or try to get this figured out?

I ask because I have the same issue. I bought my unit in June, the ethernet/networking function worked great right out of the box... for a couple of months anyway. It was finding my iTunes library and working like a champ. Then hung up several months ago and I haven't been able to get it working since. I've done all the no-brainer resets - my router, Standard+DSP, UP+DOWN arrows, with no success.

I also have an open case presently with Denon, which is moving along at a snail's pace.

Odd thing is when I check NETWORK INFO, it shows a valid IP address, but there is no other apparent valid network connectivity.

The other function that fails is FIRMWARE UPDATE - CHECK FOR UPDATE... freezes also.

Oh, and another thing. I tried connecting an iPod to the USB on the front panel, selected NET/USB, and it fails too. Just freezes, and sometimes locks up the receiver altogether. Wonder if this is related. Maybe another problem on the same board?
post #1598 of 5292
Anyone else have their 4310 connected to a HTPC via HDMI to an ATI graphics card? If so, has anyone else experienced problems after the latest firmware update?
post #1599 of 5292
Quote:
Originally Posted by henweigh View Post

Anyone else have their 4310 connected to a HTPC via HDMI to an ATI graphics card? If so, has anyone else experienced problems after the latest firmware update?

I use Asrock ION-330BD (NVidia Ion chipset, latest NVidia drivers for that platform) via HDMI without problems.
post #1600 of 5292
I apologize if this has been touched upon already and I have missed it. I am new to the forum and have read through a lot of this thread but could not derive a definitive answer to this question.

Can you access and play Pandora through the 4310?

Thanks
post #1601 of 5292
No, there is no Pandora streaming capability built in.
post #1602 of 5292
Quote:
Originally Posted by batpig View Post

No, there is no Pandora streaming capability built in.

Thank you
post #1603 of 5292
Quote:
Originally Posted by smrc-8081 View Post

Did you give up already and return the unit or try to get this figured out?

I ask because I have the same issue. I bought my unit in June, the ethernet/networking function worked great right out of the box... for a couple of months anyway. It was finding my iTunes library and working like a champ. Then hung up several months ago and I haven't been able to get it working since. I've done all the no-brainer resets - my router, Standard+DSP, UP+DOWN arrows, with no success.

I also have an open case presently with Denon, which is moving along at a snail's pace.

Odd thing is when I check NETWORK INFO, it shows a valid IP address, but there is no other apparent valid network connectivity.

The other function that fails is FIRMWARE UPDATE - CHECK FOR UPDATE... freezes also.

Oh, and another thing. I tried connecting an iPod to the USB on the front panel, selected NET/USB, and it fails too. Just freezes, and sometimes locks up the receiver altogether. Wonder if this is related. Maybe another problem on the same board?

Are you wired to your network or wireless or powerline? If wired, unplug the ethernet cable from the denon and plug it into another device that you know is working properly just to make sure it isn't your connection/cable.
post #1604 of 5292
Can anyone here confirm that the 4310 can process 9.1?

I just read a review from Audioholics that says the 4310 can run 9.1 with an external amp for the extra two channels. I don't see anything in the manual that suggests this is possible.

If it can, I don't need to spend the extra $1000 to get the 4810.
post #1605 of 5292
Quote:
Originally Posted by pmd918 View Post

Can anyone here confirm that the 4310 can process 9.1?

I just read a review from Audioholics that says the 4310 can run 9.1 with an external amp for the extra two channels. I don't see anything in the manual that suggests this is possible.

If it can, I don't need to spend the extra $1000 to get the 4810.

No... that's one of the benefits of the 4810.
post #1606 of 5292
Hi,

New owner of the 4310. Just upgraded from a ten year old Denon receiver. Loving it so far. I perused the entire thread and have a couple of questions.

1) Can someone explain what is the handshake issue? How would I notice it?

2) I have an issue when connected my Mac Mini via an DVI to HDMI cable from Monoprice. The on screen display does not show up when I press the menu button, try to select the source, or turn the volume up and down

3) Is there a way to dim the front display. AV equipment is in the front of my Home theater room and I would like to eliminate as much light as possible.

Thanks in advance.
post #1607 of 5292
Quote:
Originally Posted by nddqha View Post

Hi,

New owner of the 4310. Just upgraded from a ten year old Denon receiver. Loving it so far. I perused the entire thread and have a couple of questions.

1) Can someone explain what is the handshake issue? How would I notice it?

2) I have an issue when connected my Mac Mini via an DVI to HDMI cable from Monoprice. The on screen display does not show up when I press the menu button, try to select the source, or turn the volume up and down

3) Is there a way to dim the front display. AV equipment is in the front of my Home theater room and I would like to eliminate as much light as possible.

Thanks in advance.

#1 can manifest itself in various ways. You may get an out right HDCP error message, you may get blinking video, you may not get video at all etc.

#3 Manual Setup, Option Setup, Dimmer.
post #1608 of 5292
I can not get GUI overlay over picture coming from my LG BD390 blueray player. The menu is displayed just fine over my cable box image, but when I press the menu button while on HDP the picture disappears and only the menu is visible. When I leave the menu, the picture is displayed again correctly. Probably related to this, the volume level is not displayed on the HDP picture either.

The conversion is set to on while i/p scalar to off, but I tried with any possible combination without any success. Moreover, it would appear that this is some sort of firmware issue since the problem persists no matter what HDMI input I use for the player, including the one that I use successfully for cable TV. Anyone else experiencing this? Any suggestions/solutions?

Thanks
post #1609 of 5292
Quote:
Originally Posted by agsg41 View Post

I can not get GUI overlay over picture coming from my LG BD390 blueray player. The menu is displayed just fine over my cable box image, but when I press the menu button while on HDP the picture disappears and only the menu is visible. When I leave the menu, the picture is displayed again correctly. Probably related to this, the volume level is not displayed on the HDP picture either.

The conversion is set to on while i/p scalar to off, but I tried with any possible combination without any success. Moreover, it would appear that this is some sort of firmware issue since the problem persists no matter what HDMI input I use for the player, including the one that I use successfully for cable TV. Anyone else experiencing this? Any suggestions/solutions?

Thanks

You cannot get overlay with the LG since you cannot turn off the x.v. Color/"Deep Color" on this BR player.. the Denon will not overlay on those sources.

It drove me nuts the first time I hooked mine up, and I had to remember this limitation and find out that, sadly, it isn't able to be disabled.
post #1610 of 5292
Quote:
Originally Posted by nddqha View Post

Hi,

New owner of the 4310. Just upgraded from a ten year old Denon receiver. Loving it so far. I perused the entire thread and have a couple of questions.

1) Can someone explain what is the handshake issue? How would I notice it?

2) I have an issue when connected my Mac Mini via an DVI to HDMI cable from Monoprice. The on screen display does not show up when I press the menu button, try to select the source, or turn the volume up and down

See my above post... check the color depth of the Mac output..
post #1611 of 5292
Quote:
Originally Posted by FilmMixer View Post

You cannot get overlay with the LG since you cannot turn off the x.v. Color/"Deep Color" on this BR player.. the Denon will not overlay on those sources.

It drove me nuts the first time I hooked mine up, and I had to remember this limitation and find out that, sadly, it isn't able to be disabled.

Thank you very much for the prompt response, I have been in the same mood since buying it three weeks back. I now seem to remember to have read something of this sort somewhere in the manual but I couldn't put the dots together.

I was about to take it into a repair shop as advised by Denon support. This seems to be a rather subtle thing even for them, not only for a novice like me. They said the receiver should be able to display the GUI on any video signal and there might be something wrong if it doesn't.
post #1612 of 5292
If using the 4310 for all video hookups (HDMI) does it make sense to calibrate the video settings on the receiver. I calibrated my Plasma before purchasing my receiver and I don't really notice much difference now to the naked eye although I didn't notice that much before and my TV was definitely out of calibration.
post #1613 of 5292
i am currently using a 3806 as a pre-pro...

after reading much of this thread and the audioholics review, this seems to be a worthy contender as a pre-pro upgrade

might be time to pull the trigger...
post #1614 of 5292
The video upscaling capabilities of the 4310 are intriguing to me, but I was wondering whether you all think that the MultEQ XT and other features of the 4310 would be a noticeable upgrade in the audio over my current 1909.
post #1615 of 5292
Quote:
Originally Posted by geodon005 View Post

The video upscaling capabilities of the 4310 are intriguing to me, but I was wondering whether you all think that the MultEQ XT and other features of the 4310 would be a noticeable upgrade in the audio over my current 1909.

Difficult to answer as (IMO) it depends on what you want to get out of other 4310 features.

By itself, the Multi-EQ may not be enough but if you want native loss less codec processing, DSX, 7 channel audio (trading back surround for either Front wide or height), Dynamic Volume, Internet Radio, Web GUI, etc.... only you can decide.
post #1616 of 5292
Quote:
Originally Posted by geodon005 View Post

The video upscaling capabilities of the 4310 are intriguing to me, but I was wondering whether you all think that the MultEQ XT and other features of the 4310 would be a noticeable upgrade in the audio over my current 1909.

The scaler is awesome. I upgraded from a 2309 that I really did like, but I really think that the multieqXT refined the sound even more in my room, especially in the bass frequencies, I have been very pleased with the results.
post #1617 of 5292
Quote:
Originally Posted by geodon005 View Post

The video upscaling capabilities of the 4310 are intriguing to me, but I was wondering whether you all think that the MultEQ XT and other features of the 4310 would be a noticeable upgrade in the audio over my current 1909.


Does the 1909 only have MultEQ and not MultEQ XT? When I used Audyssey MultEQ with my Marantz 8001, I didn't like the sound at all. 8001 only comes with MultEQ. So after a week, i went back to my SPL'ed sound levels.

When I got my Denon 3808 I tried the MultEQ XT a whirl. The difference was pretty clear. So the extra filters and more advanced capabilities do make a big difference.

Granted, it was with two different vendors, but for me, XT is a must.
post #1618 of 5292
Quote:
Originally Posted by agsg41 View Post

Thank you very much for the prompt response, I have been in the same mood since buying it three weeks back. I now seem to remember to have read something of this sort somewhere in the manual but I couldn't put the dots together.

I was about to take it into a repair shop as advised by Denon support. This seems to be a rather subtle thing even for them, not only for a novice like me. They said the receiver should be able to display the GUI on any video signal and there might be something wrong if it doesn't.

Hi,

I have a DENON 4310 and a LG BD390 and I suffer the same overlay problem but I dude if it's a bluray problem. I switched the denon hdmi output from my Samsung LED TV UE55B7020WW to a Sony KDL-19L4000 and the overlay runs OK! (SonyTV-Denon4310-LGBD390).
Also I switched from my bluray player to my HTPC and the problem remains (SamsungTV-Denon4310-HTPC).

In my case it's not only a overlay problem, it's also a scaler problem. I cannot use the Denon scaler because the Denon only output the same input HDMI signal. I've reviewed all the scaler and video conversion options for all the sources and are activated correctly.

I only have this problem with my Samsung TV connected and not with the Sony.
post #1619 of 5292
Quote:
Originally Posted by rsc92 View Post

I apologize if this has been touched upon already and I have missed it. I am new to the forum and have read through a lot of this thread but could not derive a definitive answer to this question.

Can you access and play Pandora through the 4310?

Thanks

You can get pandora to work through the denon by using the media server jamcast and the virtual soundcard option to stream whatever audio is coming from your computer. Not a perfect solution, but one that works pretty well. Only downside is you only have the ability to change stations on your computer.
post #1620 of 5292
Quote:
Originally Posted by yasmin6969 View Post

Hi,

I have a DENON 4310 and a LG BD390 and I suffer the same overlay problem but I dude if it's a bluray problem. I switched the denon hdmi output from my Samsung LED TV UE55B7020WW to a Sony KDL-19L4000 and the overlay runs OK! (SonyTV-Denon4310-LGBD390).
Also I switched from my bluray player to my HTPC and the problem remains (SamsungTV-Denon4310-HTPC).

In my case it's not only a overlay problem, it's also a scaler problem. I cannot use the Denon scaler because the Denon only output the same input HDMI signal. I've reviewed all the scaler and video conversion options for all the sources and are activated correctly.

I only have this problem with my Samsung TV connected and not with the Sony.

(I have the same issue with my Sony HDR-SR11 HD camcorder which records in x.v. Color...)

It is a case of the Denon not processing x.v. Color (or computer resolutions in your case as well)... it's clearly stated in the manual it doesn't.. (my Sony HDR-SR11 x.v. Color camcorder over HDMI does the same thing..)

Quote:


When i/p Scaler is set to Analog & HDMI, it has no effect on the x.v.Color signal or computer resolutions.

If you do check the HDMI Information it will show x.v. Color > x.v. Color, which the Samsung definitely accepts...

Your Sony set doesn't do x.v. Color (the Samsung does), nor is it a standard resolution HD set...

The question is that obviously the Denon, in your case, is transcoding the signal when connected to the Sony, but why it doesn't give the user the choice is a mystery.... I would guess it is certainly a case of maintaining quality throughout the chain for x.v. Color..
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