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Denon AVR-4310CI Thread - Page 58

post #1711 of 5295
I just got this receiver and it seems a lot better comparing to my old yamaha(Theater in a box). I also ordered some B&W CM 1 with it. I do have concern though...i plugged in the ps3 with HDMI. I am unable to pick which dolby to use. I clicked on STD..it just says Mullti channel in- is it suppose to be like that?

and 1 more thing....when i am using my hd cable box...the pic is out of the screen..how do i fix this? It wasnt like that with my old yamaha.
post #1712 of 5295
Quote:
Originally Posted by Hypeber View Post

I just got this receiver and it seems a lot better comparing to my old yamaha(Theater in a box). I also ordered some B&W CM 1 with it. I do have concern though...i plugged in the ps3 with HDMI. I am unable to pick which dolby to use. I clicked on STD..it just says Mullti channel in- is it suppose to be like that?

and 1 more thing....when i am using my hd cable box...the pic is out of the screen..how do i fix this? It wasnt like that with my old yamaha.

Yes... unless you have a newer PS3 slim, the PS3 will not bitstream the high resolution codecs...

Set it to output PCM (which it sounds like yours is) and Multi Channel is what you should see on the 4310.

Need more info on the cable box (cable company, cable box model number..)

But you should turn off video scaling on that input and see if that helps..
post #1713 of 5295
Quote:
Originally Posted by FilmMixer View Post

Yes... unless you have a newer PS3 slim, the PS3 will not bitstream the high resolution codecs...

Set it to output PCM (which it sounds like yours is) and Multi Channel is what you should see on the 4310.

Need more info on the cable box (cable company, cable box model number..)

But you should turn off video scaling on that input and see if that helps..

I actually do have the ps3 slim? should i set the audio output a different way instead of doing PCM?

The cable box i have is a comcast and the model no. is RNG110
post #1714 of 5295
Quote:
Originally Posted by Hypeber View Post

I actually do have the ps3 slim? should i set the audio output a different way instead of doing PCM?

The cable box i have is a comcast and the model no. is RNG110

I'll leave the cable box to the experts..

However, you should set the PS3 to output bitstream if you want the Denon to decode the formats...
post #1715 of 5295
Quote:
Originally Posted by FilmMixer View Post

I'll leave the cable box to the experts..

However, you should set the PS3 to output bitstream if you want the Denon to decode the formats...

oh thx for letting me know..i will try it out once my girlfriend finish "I am Legend'
post #1716 of 5295
Quote:
Originally Posted by FilmMixer View Post

I'll leave the cable box to the experts..

However, you should set the PS3 to output bitstream if you want the Denon to decode the formats...

I changed it to bitstream now but now it only allows me to use Dolby Digital and unable to do DolbyHD
post #1717 of 5295
When i turn on my Denon AVR4310 from standby, it seems to be accessing the internet upon turn up every time as I see the lights on my WRT54G wireless router (acting as a repeater bridge) flashing continuously rather than stable green when no activity is present.

It seems like the receiver is accessing the internet radio stations even when I'm in "Sat/Cab" mode. If I go into "Internet radio" to the 'play' mode (and there is no music playing as you would need to hit right arrow and drill down to a radio station) and then press return the lights on the router stop flashing indicating no activity.

Is there any workaround/fix for this as I'm not accessing the internet and I don't want it chewing up my bandwidth unnecessarily. My alternative is to unplug the receiver from the router when I'm not using it so it just spews ethernet packets on the floor....

I see there is a setting that lets the receiver stay connected to the network in standby... perhaps this would solve this problem as it would maintain the network state (internet radio stopped) and not use the network until play is pressed.... haven't' tried this yet as I didn't want to it accessing it when i wasn't there.

ideas?
post #1718 of 5295
Quote:
Originally Posted by VeniceDre View Post

My AVR 4310 started locking up in Mid-December and I discovered the network was the problem. Denon service played "stupid" to the problem over the phone then I discovered this thread. They still said we haven't seen the problem you are having. Made me do the microprocessor reset and I lost all my settings.

I picked up the AVR-4810 for another room in late December while the 4310 is being fixed (which I still haven't sent in) and now I've realized the network has just also failed on the 4810 also, same exact symptoms.

I've had many Denon products over the years, and my AVR-3808 of two years still works fine over the network.

What did Denon change in this current line that screwed up the network connections of the units so bad?

First, I have had the 4310 for a few months now and have not had any issue, other than the fact that the manual sucks (as was true with my older Denon receiver.)

Second, before thinking both your receivers have a networking problem I am more likely to believe that you have something else on your network that is errant.

For example I recently had a DirectTV DVR that was screwing up my whole network (flooding it with packets.) I was able to all my ping devices but my devices were all acting wacky on the subnet with the issue. It took a long time for me to narrow down the actual device with the issue because I almost never used the networking features of the DVR. So my suggestion is to do very controlled testing adding one device at a time to the network and seeing when you Denon starts to have problems. It is very likely that the problem is not with the AVR. If possible you should connect a computer to the same network and look at the network packets (using a program such as wireshark) to see what is really going on.
post #1719 of 5295
Quote:
Originally Posted by Hypeber View Post

I changed it to bitstream now but now it only allows me to use Dolby Digital and unable to do DolbyHD

You need to go to a PS3 forum. This is a PS3 issue, or an issue with the particular disc you are playing.

BTW, having the PS3 decode to PCM (or in some cases "bit-streaming" PCM) is actually better in that you can do PIP with HD audio which you can't do if you bitstream. The ONLY difference is that it says multichannel in and not something else on the AVR.
post #1720 of 5295
Yes, Hypeber, you may want to read through the Audio section of my FAQ:
http://batpigworld.com/fadq.html#audio

your issue has nothing to do with the Denon, the AVR doesn't "choose" the audio that the PS3 is using. That is an issue with the SOURCE. All the AVR can do is play what you give it, so you need to make sure that (1) your PS3 Slim is properly configured to bitstream and (2) you have actually selected the correct soundtrack on the disc (the TrueHD or DTS-MASTER track will not always be the default!).

None of this has to do with the Denon. Trust me, when you set up your source correctly, you will know because the Denon will tell you and the blue HD light will turn on.
post #1721 of 5295
Quote:
Originally Posted by batpig View Post

Yes, Hypeber, you may want to read through the Audio section of my FAQ:
http://batpigworld.com/fadq.html#audio

your issue has nothing to do with the Denon, the AVR doesn't "choose" the audio that the PS3 is using. That is an issue with the SOURCE. All the AVR can do is play what you give it, so you need to make sure that (1) your PS3 Slim is properly configured to bitstream and (2) you have actually selected the correct soundtrack on the disc (the TrueHD or DTS-MASTER track will not always be the default!).

None of this has to do with the Denon. Trust me, when you set up your source correctly, you will know because the Denon will tell you and the blue HD light will turn on.

Wow..thx for the wonderful write up. It helps a bit but I am still havng some problem. Now i can actually choose PLII Cinema and DTS:Neo Cinema at the movie menu only but still not TrueHD which the Iron Man Blu Ray has. It automatically went back to Multi Chanel In when the movie starts. the input mode and decode mode are set to auto.

I finally got it working!! OMG....thank You so much...i will go make a donation now...one more thing...is showing trueHD now but i still dun have the blue light
post #1722 of 5295
Hi guys, i just got my 4310 but there is a problem. It works fine when i watch a movie and gaming. The problem is when i listen to my ipod and music from ps3, it automatically switch to 2 channels. I have no problem with that...but then only the subwoofer has signal comes out. It has no sound for the speakers. I had to choose the dolby cinema or use the simu to hear sound from the speakers. If i did that, it will be all 5 channels instead of two. plz help.
post #1723 of 5295
are you saying the 2 front speakers produce NO SOUND when you are in STEREO mode? but things are normal when you put it in, say, PLII MUSIC mode and use all 5.1 speakers?

check the 2CH DIRECT/STEREO menu (Manual Setup > Audio Setup) and make sure things
are configured as you want for 2-ch listening. that is pretty bizarre.
post #1724 of 5295
Quote:
Originally Posted by batpig View Post

are you saying the 2 front speakers produce NO SOUND when you are in STEREO mode? but things are normal when you put it in, say, PLII MUSIC mode and use all 5.1 speakers?

check the 2CH DIRECT/STEREO menu (Manual Setup > Audio Setup) and make sure things
are configured as you want for 2-ch listening. that is pretty bizarre.

Yeah but when use stereo mode for movies and cables. it works fine. I checked and amp assign is cuurently 2CH. When i switched to zone 2 then the 2 speakers has sound...weird
post #1725 of 5295
Quote:
Originally Posted by jdsmoothie View Post

Denon CS Manager just confirmed that AV Science is indeed an Authorized Vendor and in fact they are listed on the "Authorized Dealer" website (if you look under stores in NY) as opposed to the "Authorized On-Line Vendor" website (which is where we're used to looking) as they are not an on-line vendor. Order from them with full 2 year warranty privileges.

Thanks for the update, I appreciate it. It doesn't sound like their prices are any good, though.

I'm glad I skipped the Electronics Expo deal back in November. Denon needs to fix the networking problems with these receivers. I've read the comments about it not being a widespread problem, but that's false. Very few people haven't had problems with the "10" series Denon AVRs. Reading about these issues prevented me from buying in November, and it's stopping me from buying now. People can say all they want about other brands having HDMI handshake issues, but that's common with the stupid HDMI format. I recall someone having problems with Denon's HDMI, and tech support's solution was for them to move it to a lower numbered HDMI because they are better! That's a horrible design flaw. What's the point of having all these HDMI plugs in the back if you have to prioritize which component gets the "good" plug? I'm so disappointed in Denon lately.
post #1726 of 5295
So when do the new Denon models hit the streets or one that would replace the 4310?
post #1727 of 5295
Quote:
Originally Posted by Hypeber View Post

Yeah but when use stereo mode for movies and cables. it works fine. I checked and amp assign is cuurently 2CH. When i switched to zone 2 then the 2 speakers has sound...weird

well there is the problem! why is it on 2CH?

see the diagram on pg 12 and my description of amp assign modes in my Setup Guide:
http://batpigworld.com/setup.html#amp_assign

The "2CH" mode is for when you automatically want the amp to switch between your regular 5.1 setup and a dedicated pair of 2ch speakers which would be connected to the "amp assign" (surround back) speaker terminals. But, since you DON'T HAVE an alternate pair of 2-ch speakers, there is NOTHING TO SWITCH TO.

The AMP ASSIGN controls only what comes out of the Surr.Back speaker jacks, which are the only assignable amps. The regular 5.1 amps are fixed at their normal speaker channels.

AMP ASSIGN should be on ZONE 2 for a standard 5.1 setup, or NORMAL for a 7.1 setup.
post #1728 of 5295
Quote:
Originally Posted by klennop View Post

So when do the new Denon models hit the streets or one that would replace the 4310?

you are going to have a long wait

Denon models are generally released in the summer (June through August is the roll-out period in past years) but the higher-end models do not run on a 1-year cycle. For example, 3808 and 4308 did not have a "9" counterpart, and were replaced two years later by 4310 and 4810, respectively.

Generally the 4000 models are 2-3 years apart, e.g. 4800, 4802, 4802R, 4306/4806, 4308, 4310/4810.

My guess is that (unless they are really feeling the heat from Onkyo over the low entry price for 9-ch DSX models) you shouldn't expect any replacement for the 4000 models until next year at the earliest....
post #1729 of 5295
I seem to be in a minority here, but I have had my 4310 since the last week in December and have had no issues at all with the unit's reliability. I admit setting it up and getting to know the feature set was a little difficult, but thanks to Batpig and others on the forum, I was able to get through it and become somewhat proficient with the feature set in a couple of weeks.

I've successfully navigated firmware upgrades, network connectivity, HDMI connections, and PC control, and the unit has done what it's supposed to do. In fact, the only issues I've had are due to my own ignorance (plenty of that), and Windows and Norton firewalls on my computer network (open ports, anyone?).

I do not doubt for one second that the many posters sharing their horror stories here are truly experiencing Denon caused problems. Heck, my 4310 may crash to the ground tonight. But based on the single month I've owned the receiver, I couldn't be happier.
post #1730 of 5295
I was happy for about a month, and I hope to be happy much longer than that after I get it back from the service center. I'll post up the post mortem - hopefully it's a known issue they've iron out in production, or just a random freak of nature occurance.
post #1731 of 5295
Quote:
Originally Posted by pyattbl View Post

I seem to be in a minority here, but I have had my 4310 since the last week in December and have had no issues at all with the unit's reliability. I admit setting it up and getting to know the feature set was a little difficult, but thanks to Batpig and others on the forum, I was able to get through it and become somewhat proficient with the feature set in a couple of weeks.

I've successfully navigated firmware upgrades, network connectivity, HDMI connections, and PC control, and the unit has done what it's supposed to do. In fact, the only issues I've had are due to my own ignorance (plenty of that), and Windows and Norton firewalls on my computer network (open ports, anyone?).

I do not doubt for one second that the many posters sharing their horror stories here are truly experiencing Denon caused problems. Heck, my 4310 may crash to the ground tonight. But based on the single month I've owned the receiver, I couldn't be happier.

I have to echo almost the exact experience so far with my 2 month installed 4310.... Working great (so far) and is performing as expected. No HDMI issues to speak of and the upconverting of non-HDMI components via the ABT look good. The user menu GUI hangs up once in a while but nothing that a restart of the browser doesn't fix (and Firefox seems a bit better than IE but that is not anything new).
post #1732 of 5295
Quote:
Originally Posted by batpig View Post

well there is the problem! why is it on 2CH?

see the diagram on pg 12 and my description of amp assign modes in my Setup Guide:
http://batpigworld.com/setup.html#amp_assign

The "2CH" mode is for when you automatically want the amp to switch between your regular 5.1 setup and a dedicated pair of 2ch speakers which would be connected to the "amp assign" (surround back) speaker terminals. But, since you DON'T HAVE an alternate pair of 2-ch speakers, there is NOTHING TO SWITCH TO.

The AMP ASSIGN controls only what comes out of the Surr.Back speaker jacks, which are the only assignable amps. The regular 5.1 amps are fixed at their normal speaker channels.

AMP ASSIGN should be on ZONE 2 for a standard 5.1 setup, or NORMAL for a 7.1 setup.

Oh ok..i see what u mean now...the reason i think i should use 2 CH is because the photo on the menu made me think that way. It had 2 pics and one of them is the 5.1 and one of them is the 2 speakers and a sub....confusing picture...
post #1733 of 5295
The picture shows a second set of front speakers which would normally be used for music only. As that is not the case in your situation, rather you're simply using the same front mains for music/stereo, as batpig indicated, Zone2 is the proper AMP ASSIGN setting for you.
post #1734 of 5295
I have a strange problem. If I follow the Audyssey's automatic settings for speaker channel levels and turn Audyssey on with Dynamic EQ, in games on PS3 and 360 the surround channels are deafeningly loud compared to the front and center channels. When I turn Dynamic EQ off, all channels are balanced. But I hate turning Dynamic EQ off because then my subwoofer disappears because it becomes so soft. For some reason this doesn't happen with movies, only with games. I've been manually turning the surround channels volume lower when playing games but is there something I can do to fix this? Running the Audyssey calibration again didn't do anything.
post #1735 of 5295
Quote:
Originally Posted by batpig View Post

you are going to have a long wait

Denon models are generally released in the summer (June through August is the roll-out period in past years) but the higher-end models do not run on a 1-year cycle. For example, 3808 and 4308 did not have a "9" counterpart, and were replaced two years later by 4310 and 4810, respectively.

Generally the 4000 models are 2-3 years apart, e.g. 4800, 4802, 4802R, 4306/4806, 4308, 4310/4810.

My guess is that (unless they are really feeling the heat from Onkyo over the low entry price for 9-ch DSX models) you shouldn't expect any replacement for the 4000 models until next year at the earliest....

New models for the "4 digit" series, including the 4310, will transition in June. There will also be a brand new lower end "3 digit" series designed to better compete with Onkyo released in May. No model details yet. VERY reliable source.
post #1736 of 5295
Quote:
Originally Posted by Duck05 View Post

I have to echo almost the exact experience so far with my 2 month installed 4310.... Working great (so far) and is performing as expected. No HDMI issues to speak of and the upconverting of non-HDMI components via the ABT look good. The user menu GUI hangs up once in a while but nothing that a restart of the browser doesn't fix (and Firefox seems a bit better than IE but that is not anything new).

I have had my 4310 since July with no problems .
post #1737 of 5295
Quote:
Originally Posted by Faceless Rebel View Post

I have a strange problem. If I follow the Audyssey's automatic settings for speaker channel levels and turn Audyssey on with Dynamic EQ, in games on PS3 and 360 the surround channels are deafeningly loud compared to the front and center channels. When I turn Dynamic EQ off, all channels are balanced. But I hate turning Dynamic EQ off because then my subwoofer disappears because it becomes so soft. For some reason this doesn't happen with movies, only with games. I've been manually turning the surround channels volume lower when playing games but is there something I can do to fix this? Running the Audyssey calibration again didn't do anything.

This is because of how video games are mastered, and it often doesn't mesh well with Dynamic EQ. Dynamic EQ is designed to work with content mixed to a specific reference level, specifically movies, which is the "some reason" you mention. The way Dynamic EQ works is by boosting the bass and surrounds as the volume drops below "reference" volume, but in order for this to work it needs to know what the reference volume is. Audyssey does this by calibrating your volume dial so that "0" becomes "reference" volume with film content.

The problem is that some content, music and video games especially, are not mixed to any consistent reference, so Dyn EQ may have undesirable effects as you have observed. Video games have their own issue in that all channels are really at the same volume, for example if you are playing an FPS and you are facing a certain point source sound and then pan right, the sound will pan to your surround speakers and should remain at the same volume. When Dynamic EQ boosts your surrounds, this causes the volume to "jump" as it hits your surrounds.

One way to correct for this is the Dynamic EQ Reference Level Offset (Audio Adjust > Audyssey Settings). Try setting video games to 10 or 15dB offset, this changes the refernece level that Dyn EQ is working towards. You may find that it still isn't good enough, in which case you may have no choice but to turn off Dyn EQ with video games. You can use the manual tone controls when Dyn EQ is turned off, so since the bass will sound weak with Dyn EQ off, just fire up the "bass" a bit and it should help.

Incidentally, this "refernece level offset" is useful for other non-film sources as well. If you find weird effects like boomy/bloated bass or overwhelming surrounds when watching cable TV or listening to music, this is because Dyn EQ is being more "aggressive" then it should; setting the offset to 10dB can really help in these situations.
post #1738 of 5295
I'm new to the Forum, and have just bought my first AV receiver -- a new 4310. I'm hoping Forum members can answer my noob questions, cause I'm finding the set up process very frustrating.

Apologies if these issues have been discussed widely in the forum, but I couldn't finds the answers when I scanned the many pages in here. And of course the Denon manual is a nightmare for a noob to understand!

So here goes.

I have the following connected to the 4310:

a Panasonic Bluray Player/Recorder--connected to HDMI 1
a Samsung Series 8 LED TV connected to Monitor 1 HDMI
a Denon CD player -- connected via RCA to CD input
a Sony cassette deck (!)--connected via RCA to VCR in and out

Speakers connected are Fronts and a Center. Adding surrounds and sub later.

I guess I have stuffed up the assignment connections somehow cause all I can get is audio and video from the Bluray. I can't seem to figure out how to get the Denon to 'see' the audio (non-HDMI) inputs. I'm getting no audio from the CD player and no picture or audio from the TV.

I've read Batpig's setup notes and thought all was OK, but I've gone wrong somewhere!!

Is there a safe way I can reset all the factory defaults and start again?

Any advice and suggestions appreciated.


Dave
post #1739 of 5295
I know Denon has a auto button for audio signal. When you select the input u want, try pushing the auto button to see if the receiver detects what type of input audio signal you are using. such as analog only or digital.
post #1740 of 5295
I purchased the 2310 about 1 month ago. After failing to get the Denon to even display the OSG via HDMI on my Toshiba HDTV, scouring this forum and speaking with Denon and 6 Ave, decided the unit was defective and needed a replacement. Replacement arrived, made all of the connections and did the full set up - great! Watched a Blu-Ray last night and started to enjoy my purchase. And then I shut it off (standby) - never to awaken again. I cannot get the Denon to communicate with the HDTV via HDMI. I've followed JD's reset techniques several times, and reset the microprocessor twice. Can't even get the menu to show up. After hitting the quick select buttons a few times, the BDP finally made an appearance, and then I was able to work the OSG. Switched to Cablebox, got the picture and sound, all seemed ok. Shut the Denon off (standby) to test it out, not coming back to life again. Did the micro reset again, HDMI reset, etc.

Now if I go component between the Denon and HDTV, I get the OSG but it won't recognize either the Sony BDP or the Motorola cablebox. I've read about the motorola handshake problems, but the Sony BDP as well? Regardless, the handshake between the Denon and HDTV is mot problematic. I really don't want to go all component - lose out on the video scaling features.

I'm going to try and make the connection with another HDTV I own to ensure it's not on the HDTV side, but connectivity issues with the BDP and cable box make me suspicious of the Denon.

Is this another bad Denon? Thanks in advance for the help.
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