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Denon AVR-4310CI Thread - Page 68

post #2011 of 5295
It's definitely an HDMI handshake issue.

The XBR's have (so I have heard) handshake issues with a lot of gear. Check the XBR threads for information and to see if your model is affected.

If you use a Harmony or other universal remote, try changing the order in which your components power on and/or adjust the device delays. That may help.

Since we don't know what was changed in the new firmware (thanks a lot for the support Denon), it's just speculation and antidotal evidence, albeit pretty reasonable, that this could have been caused by the upgrade.

Have you contacted Denon about your network problem?
post #2012 of 5295
Week #6 with my AVR-4310ci at the service center. They say that Denon has shipped a replacement which should be here during week 7. No further info other than what I've previously reported... I just miss my receiver
post #2013 of 5295
Hello, I got an avr-4310ci and am having a few issues. A little about my setup.

I have one Samsung DLP tv via hdmi to one hdmi out & a Samsung LED tv via hdmi to the second hdmi out on the reciever. They are in different rooms.

The DLP has 5.1 channel surround sound the LED uses the tv speakers.

What I am wanting to happen is to be able to use the same source in both rooms (Not at the same time). Problem is that in order to use the LED tv I have to go back to the reciever and change it from AMP out to use the HDMI for the audio. Is there a way to get this to work.

Thanks for your time.
post #2014 of 5295
A couple options at least .... either connect a cable from the source directly to the LCD (bypassing the AVR) or use the HDMI pass-through feature (HDMI Control - YES, Standby Source = HDMI jack source plugged in to or LAST) and pass the audio/video through while the AVR is in Standby mode.
post #2015 of 5295
OK, I asked technical support what was fixed with the last two software updates and their response was:

"They fixed the issue that when Mute is engaged and you press the volume button Mute would still be on screen. With the update the Mute icon will no longer be on screen when you press the volume button. The one back in November fixed audio issues with Samsung and LG bluray players."
post #2016 of 5295
Hi there i got a problem, wich i think you can help me at.
I got a Denon AVR 4310, and i want that the reciever to do the video processing.
The manual is not really certain to make it's point about it ( in other words it's not explained well enough to understand. )
I know that i have to be at the menu of the source, but there it ends.
i don't know who to go beyond that point because i have no understanding where i must go forth from now on.

If any of you please would explain me how to do this i would be gratefull.

Many thanks, Henk from holland

P.S.
I forgot to mention, How do i know that a movie on a resolution of 1080p/24hz is being played.
How do i notice this? because on my screen that's not being displayed. only the 1080p option is being displayed and not the 1080/24hz option while it's supposed to be there.
post #2017 of 5295
Quote:
i don't know who to go beyond that point because i have no understanding where i must go forth from now on.

Hi and welcome. Have you checked out my website, which includes a setup guide and FAQ? (see the link below, in my signature)

Quote:
I know that i have to be at the menu of the source, but there it ends.

video processing is remembered separately for each input. So FIRST you select the input, and THEN you open the GUI, go to INPUT SETUP, and then VIDEO and select the video conversion/processing that you want. The settings you make will ONLY affect the input you are currently using. To change the settings for a different input, close the GUI, select another input, and then redo the process.

Quote:
How do i know that a movie on a resolution of 1080p/24hz is being played.

Open the GUI and go to INFORMATION > HDMI INFORMATION and it will tell you both the input and output resolution
post #2018 of 5295
Batpig:

I recently went from a Denon 3808 to the 4310 and I am having a couple of issues. First, I have a HTPC connected to the AVR via a dvi to hdmi cable which worked fine with the 3808. However, with the new AVR, when I am watching some streaming video such as hulu or Netflix, the sound cuts out after a few minutes. When I go back in the GUI and fiddle around, the sound comes back but then cuts out again after a few minutes. I suspect an HDMI handshake issue, but not sure how to cure it.
Second, I am using the codes on my Harmony remote that I used for the 3808, but some work and some don't. If I select TV, it works. If I select HD radio, it works, but when I select HDP or Net/USB, they turn the AVR on, but do not change the input from the last used. I had to manually enter the code for the Net/USB as that was not one of the menu choices in the Harmony site, and it works fine if I manually push that button, but it won't select it when I select "Listen to Net/USB".
Any ideas?
Thank you.
post #2019 of 5295
Quote:
Originally Posted by Redbeemer View Post

...but when I select HDP or Net/USB, they turn the AVR on, but do not change the input from the last used. I had to manually enter the code for the Net/USB as that was not one of the menu choices in the Harmony site, and it works fine if I manually push that button, but it won't select it when I select "Listen to Net/USB".
Any ideas?
Thank you.

Have you read this post?

I was able to gain complete control of Net/USB for my Harmony. You do have to use the original remote to learn codes, however. The Net/USB needs to the selected input at the start of the activity. There is a place to select that as the activity input, when you create the activity.
post #2020 of 5295
Quote:
Originally Posted by stevec325 View Post

Have you read this post?

I was able to gain complete control of Net/USB for my Harmony. You do have to use the original remote to learn codes, however. The Net/USB needs to the selected input at the start of the activity. There is a place to select that as the activity input, when you create the activity.

Steve: I understand what you are saying and have already used the original remote from Denon to teach the Harmony the code for Net/USB; however, when I attempt to activate that activity using the Harmony, it doesn't sent that code for Net/USB, it turns on the Denon but leaves the input at the last input used. For some reason, it is not sending the Net/USB input code, even though it now has that in memory. I am not trying to create something fancy like the macro input you referenced above. I just want the Harmony to turn the AVR on and select the Net/USB input and I will take it from there.
Thanks!
post #2021 of 5295
I hear ya... Do me a favor, try this...

First, delete the activity from the harmony set up. Update the remote, so that the activity no longer exists on the remote.

Create a new activity.

When asked if you would like to automatically include activities that use your devices - check the "NO - manually add an activity" button.

When asked what type of activity you want, select "Listen to Music".

When asked what activity you want to add, select "Listen to radio (AVR tuner)".

Go through the following screens, until you get to the one that asks what input or channel does your 4310 need to be on. Choose "NET/USB".

Complete the rest of the set up and sync your remote. Does it work now?
post #2022 of 5295
Thanks! I'll give it a try tonight.

Don
post #2023 of 5295
Thanks for your help, but i have one more question.
When i use the video scaler it takes atleast 30 to 40 seconds before the correct option chosen by me took place, The looks on the screen will become blurry and grey and it looks like a Handshake-issue is occuring.

What do i have to think about this, any solutions for this?
what could it be because i basically have no idea.
anybody has whitnessed this problem before?

Thanks, kind regards henk from holland
post #2024 of 5295
Quote:
Originally Posted by stevec325 View Post

I hear ya... Do me a favor, try this...

First, delete the activity from the harmony set up. Update the remote, so that the activity no longer exists on the remote.

Create a new activity.

When asked if you would like to automatically include activities that use your devices - check the "NO - manually add an activity" button.

When asked what type of activity you want, select "Listen to Music".

When asked what activity you want to add, select "Listen to radio (AVR tuner)".

Go through the following screens, until you get to the one that asks what input or channel does your 4310 need to be on. Choose "NET/USB".

Complete the rest of the set up and sync your remote. Does it work now?

Steve: I thought I would mention that we have similar HT setups. I have the Denon AVR-4310 connected to four Def Tech towers (7002 in front and 7004 in back) and a C-2 (I think) Center and a 2ax rear surround (single). I also have a Panasonic 65" V10 plasma in place of your Kuro and a Panasonic BDP-35 Blu-ray player, soon to be replaced with an Oppo 83 as well as a Sony DVD/SACD player (NH-90 I think). In addition, I have an HP HTPC connected to my router which is also connected to the Denon. Finally, I have a Hitachi USB hard drive with all my ripped music connected to the USB port on the Denon. I really like the Def Tech towers and have heard the 450's you have and was very impressed as well.
post #2025 of 5295
Quote:
Originally Posted by smielek00 View Post

Hi,
I'd like to be able to control my 4310 from room 2 with supplied remote(s).
What needs to be plugged in into "remote control" jack? Just a ir receiver (any brand?)
or do I need an output from ir system's controller like xantech or niles?
If controller, do I connect a 3.5 mm cable between "ir out flasher" port and "remote control jack on 4310"?
Thanks

Your post was from a while ago, but I also want to know this, so trying to keep the discussion alive.

There is almost no public information about the IR ports of the Denon. However, the Denon also has an IR out, so at least in theory, should be easy to see what signal the output gives to determine what the input needs.

I didn't want to damage my receiver trying, I went for the Xantech solution for the time being.

Using a Xantech bookshelf IR receiver, a connector block, long cable to the living room, another connector block and stick-on emitters. After fixing some setup issues, it works remarkably well. I can use the 2nd remote of the 4310 more than 3 meters away from the Xantech IR receiver and still have it responding properly.

I do think the IR emitter on the front of my 4310 looks ugly, so will try other solutions in the future, like IR blaster, or direct connection to the IR port if I have time to figure out the signal levels the Denon needs.
post #2026 of 5295
P.S.
I forgot to mention, How do i know that a movie on a resolution of 1080p/24hz is being played.
How do i notice this? because on my screen that's not being displayed. only the 1080p option is being displayed and not the 1080/24hz option while it's supposed to be there.

Gr,Henk
post #2027 of 5295
Quote:
Originally Posted by shanghai2004 View Post

There is almost no public information about the IR ports of the Denon. However, the Denon also has an IR out, so at least in theory, should be easy to see what signal the output gives to determine what the input needs.

[I don't have a 4310 but I'm interested]

Do folks commonly control 4310s via the network (or the serial port)? I'm currently using RF to IR and IR to IP/serial gateways to integrate control functions and although it's early yet I'm completely sold on the technology.
post #2028 of 5295
Quote:
Originally Posted by power59 View Post

Thanks for your help, but i have one more question.
When i use the video scaler it takes atleast 30 to 40 seconds before the correct option chosen by me took place, The looks on the screen will become blurry and grey and it looks like a Handshake-issue is occuring.

What do i have to think about this, any solutions for this?
what could it be because i basically have no idea.
anybody has whitnessed this problem before?

Thanks, kind regards henk from holland

I get the same thing. It goes through a couple handshakes during the process of changing things. Some times, even the GUI background turns green. But, when all this settles down, everything is OK. I believe it is normal and fine.

Don't worry about it

Quote:
Originally Posted by power59 View Post

P.S.
I forgot to mention, How do i know that a movie on a resolution of 1080p/24hz is being played.
How do i notice this? because on my screen that's not being displayed. only the 1080p option is being displayed and not the 1080/24hz option while it's supposed to be there.

Gr,Henk

When your movie is playing, open the GUI and check the information for the input. It will tell you what the 4310 is receiving.
post #2029 of 5295
Quote:
Originally Posted by stevec325 View Post

I get the same thing. It goes through a couple handshakes during the process of changing things. Some times, even the GUI background turns green. But, when all this settles down, everything is OK. I believe it is normal and fine.

Don't worry about it



When your movie is playing, open the GUI and check the information for the input. It will tell you what the 4310 is receiving.

Alright, thanks for your help everything is perfectly fine now.
I most definitly appreciate it.

I really can't thank you enough.

Gr,Henk
post #2030 of 5295
Quote:
Originally Posted by bodosom View Post

[I don't have a 4310 but I'm interested]

Do folks commonly control 4310s via the network (or the serial port)? I'm currently using RF to IR and IR to IP/serial gateways to integrate control functions and although it's early yet I'm completely sold on the technology.


I sometimes use the network port to control the 4310 with the built-in web interface. This works but used to be a bit buggy. Seems since the last f/w update the most obvious bugs are gone, especially the mobile interface seems more stable now.

I now use IR mostly, but I'm checking IP gateway's like the GC-100.
post #2031 of 5295
Just purchased an external DAC and was wondering what the best practice to bypass the 4310 and use the external DAC? Attach the external DAC via analog and select "pure direct'? Is that a correct assumption?

Thanks
post #2032 of 5295
Hello,

I've got my new 4310 working and am quite happy apart from one issue.

I want to stream my collection of m4a-files on my PC to the 4310.

My PC runs on Windows XP SP3 with Media Player 11 (latest release).
I've managed to stream mp3-files.

At the beginning, WMP wouldn't play m4a at all, but I found a plugin that allows playing m4a.

Then, the media library didn't accept m4a-files, but I solved that with WMPTag Plus. So now, WMP can play m4a-files and is showing them correctly in the library.

The 4310 finds the media server and all the files. It plays mp3 (so there is no firewall problem), but when I select a m4a-file, it reports a file format error.
When I copy the same file to a USB stick, the 4310 accepts the file w/o any problem.

I dont want to convert all my files to mp3 and hope someone can help me with a better solution.

Many thanks in advance.
post #2033 of 5295
Well, I finally got the 4310 connected last night. Sounds great, but I seem to be having a few problems I'm hoping someone can help with.

1. When I first powered the unit on, the main remote barely worked anything (even the volume button was not working on it). I had to do a master reset on the remote and its fine now. Also, its probably my imagination as I don't know why resetting the remote would reset anything in the receiver, but I could swear the speakers sounded better after the master reset on the remote (better bass response). Just a bit strange and its bothering me a bit. Probably just paranoia, but maybe this unit was a return and there were some funky settings that were programmed in it?


2. When I listen to the radio in stereo mode, if I put my front speakers on LARGE and my bass setting on LFE, I get absolutely no sound out of the subwoofer. If I then change my bass setting to LFE + MAIN, all is well. The manual does not say LFE + MAIN is necessary to have the sub work in LARGE mode.

3. This morning when I powered the unit on, it resumed with the source I was on when I powered it off last night (HD radio), but it sounded like a machine gun. Nothing I did on the remote worked (couldn't change stations, couldn't change volume). After I powered it down and back up again, all is well again. Do I need to be concerned that I may have an issue here or does this just happen occasssionally?

Thanks for any help guys!
post #2034 of 5295
rpr13 This question has been answered many a times in this thread. Set your speakers to small then enable LFE that should divert most of the low freq sounds to your subs. This is how I listen to 2 channel music.
And just recently I switched from a Denon 4310 to Pio SC-25 and I am just amazed how much cleaner the Pio sounds. I have been a Denon fanboy, having owned 3 (returned 4310) and the ICE amps are amazing. So if anyone wants a different sound to the 4310 give yourself a chance to try the Pio SC-2X series. It does not have the bells and whistles but the ICE Amps are good.
post #2035 of 5295
There is nothing in this thread, as far as I can tell (I searched), that indicates that LARGE and LFE settings will not work. When I set LARGE/LFE, nothing gets sent to my sub. There is even a post by Batpig that states:

Mains - Large
Sub - LFE
In this setup, the mains run full-range, no bass is redirected to the sub from the L/R channels. The sub only gets the LFE channel. The crossover setting in this setup is ignored.


In this configuration (Large/LFE), my sub gets nothing.

P.S. I demo'd the Pio's. I was about to purchase the SC-27, but in the end, the more I listened to it, it was too harsh for me. I'm not a fan of the ICE amps. I like the sound of the Denon's much better.
post #2036 of 5295
Quote:
Originally Posted by rpr13 View Post

There is nothing in this thread, as far as I can tell (I searched), that indicates that LARGE and LFE settings will not work. When I set LARGE/LFE, nothing gets sent to my sub. There is even a post by Batpig that states:

Mains - Large
Sub - LFE
In this setup, the mains run full-range, no bass is redirected to the sub from the L/R channels. The sub only gets the LFE channel. The crossover setting in this setup is ignored.


In this configuration (Large/LFE), my sub gets nothing.

P.S. I demo'd the Pio's. I was about to purchase the SC-27, but in the end, the more I listened to it, it was too harsh for me. I'm not a fan of the ICE amps. I like the sound of the Denon's much better.

That is because in 2 channel input there is no LFE channel to send to the sub...... Set your main L/R to small and whatever cross over frequency is set at (like 80hz) will be sent to the sub....

Look for the "SW" box on the right, output side to see that the SW is engaged...
post #2037 of 5295
Quote:
Originally Posted by rpr13 View Post

2. When I listen to the radio in stereo mode, if I put my front speakers on LARGE and my bass setting on LFE, I get absolutely no sound out of the subwoofer. If I then change my bass setting to LFE + MAIN, all is well. The manual does not say LFE + MAIN is necessary to have the sub work in LARGE mode.

As noted it would be unexpected to find LFE in two channel material. LFE (low frequency effects) is a cinematic invention intended to render explosive events.
post #2038 of 5295
Hmmm...didn't know that. Thanks.
post #2039 of 5295
In this case it's not really LFE(discrete low freq channel) literally, you really want your SW to handle most of the Low Frequency sounds right? Batpig has the decoded manual pat down. If SW is detected, levels are not too low, and it still does not work, take a test tone disc like Binks, linkified, in the Audio Setup theory forum area and check out the lower frequency tones. Hear if it is coming out of your SW, if not then start the chain of debugging. If it does, check your music content freq range. Music rarely goes below ~30Hz while movies like the recent Terminator Salvation and Pandorum should give you shivers with sub 25Hz frequencies

I did not really enjoy a couple of the PIO demos at the Magnolia store until the 4th store I visited and it blew me away. It has not harsh, overtly bright but was more refined, slightly cold but I could distinguish more separation. Movies were just amazing and with a little MCACC tweaking, something that the Audyssey lacks, music was just right.
The manager set the MCACC in his store and the rest was history. Again, its really in the ears of the beholder and these ears loved what it heard.
post #2040 of 5295
Just found this in Batpig's guide:

HELPFUL HINT #1: If you are trying to listen to two-channel music in a 2.1 configuration (two speakers + subwoofer), and you can't get any sound to come out of the subwoofer, try setting it to "LFE+MAIN" here in the "2Ch Direct/Stereo" menu. Sometimes this "forces" the sub to be active with 2-channel music when it won't work otherwise.

Still doesn't explain why the sub "won't work otherwise", but this is exactly what I did (by trial and error) to ultimately get the sub to work. Is this becasue there is no LFE content in music? Wouldn't Batpig have mentioned that in his guide?

Man...setting up a system sure isn't as easy as it used to be...
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