Denon AVR-4310CI Thread - Page 98

Great job! Now go enjoy.

I notice that the trouble starts (AV dropping out when changing inputs) when the audio has been muted anytime the unit has been on.

Anyone else have the same thing?

(It would be nice if someone, anyone, replied to my 4310 problems...)

Sorry - we're not ignoring you

I use MUTE all the time and have no problems. Then again, I don't update my firmware, nor do I have any networking issues.

Based on what I have read here and in the 4310 Firmware problems thread, bad things happen when you update firmware.

Not the answer you want to hear... but, read these threads and you'll find that to be extremely common.

Odd though that the problem never went away even after I put my 4310 back to factory settings.

Problems only began when I applied the firmware updates which were around July.

I reset the processor (and supposedly all the firmware), but the problem remains. Very strange.

Resetting the microprocessor does not reset or roll back the firmware...


Also, I still have never had any issues with mine, networking or otherwise, and I have done every available firmware update as they have become available.

That's how it is supposed to work

Sadly, however, many other people have not been as fortunate. The seemingly, vast majority (at least as reported here) of folks have had some kind of glitch, failure or other bad behavior, following a firmware update with their 4310's.

I tried to keep track of this and see if there was a range of S/N's - but, it appeared to be random and I never got a large enough sample size to make any sense of it.

As I've said, I can't ever imagine a time when I will risk it on my unit. Anyway, I'm getting the upgrade bug (again)... so, I'll probably replace my 4310 for a pre/pro & amp combo, this time next year.

Fingers crossed my 4310 doesn't go tits-up before then

Free advice is worth what you pay for it... but, I would seriously (read: SERIOUSLY) recommend not upgrading firmware, unless you have a very specific reason for doing so!

YMMV.

If it ain't broke,don't fix it.

Also, in case anyone browsing through is interested. I have my 4310 up for sale. All original accessories, manuals, and remotes; as well as original box and packaging with original sales receipt. PM me for details if interested.

I've applied every firmware update available and found no problem. My 4310 works flawless as the first day. I bougth it in Dec 2009.

The serial must have some kind of coding for country or region.
The 3 first numbers are the manufacturing year and month as far as I know.

Try with these values, these are not from my unit but seem to work.

http://firmware.denon-online.eu/index.php

4310
Black
9061501378

There is the release notes text file for 4310 firmware for the European model.

This is from the EU website for the EU AVR 4310 although some of the changes will also apply to the USA/CA 4310

changelog of AVR4310

23.04.2010
01.89
Crackling noise on surround back speakers during playback of DTS-HD-MSTR 6.1 disc.
"The unit cannot off the "Audio MUTE" depending on a timing of "MUTE demand signal "from HDMI Receiver.
problems (no sound) with the new firmware update
HDMI-interoperability issue with Humax Foxstat DVR.
HDMI-interoperability issue with HUMAX Foxsat STB
loss of audio output from the AVR.
"HDMI input" does not works when connect a Sky box by Thompson HD.
Radio station name is not displayed when play the station by choose the preset after registered the Intermet radio station.
The sound of HD audio part is not output by combining BD-C6900 (by Samsung) and AVR.
A words of German displayed at "Other" of "Network Setup" of "Manual-Setup" of "GUI" are wrong.

16.11.2009
01.85
"The sound does not out after about 3 minutes when play a Blu-ray disc with connects to BD370 (BD player by LG)."
"Control of 2nd/3rd zone of AVR4310 is not possible. No buttons for this function on iPhone available."
No playback of HD-sat receiver after selects another source. If you switch on AVR with input e.g. SAT and HDMI is configured of HD-Sat receiver can you watch the HD-movie. If you toggle between Sat and another source is the HD-movie not visible.
"AVR amplifiers will not play HDMI audio when monitor output connected to some older displays (older Toshiba, Hitachi and Sony DVI displays) with DVI-D connection."
"audio in the main zone is delayed slightly from audio from the zone 2 or 3 zone preamp output."
"The unit might not be worked properly while operating 5 units at Party Mode."


25.09.2009
01.83
When the A/V amplifier joins in the "Party Mode" as "Attendee", the A/V amplifier kept waiting for 1 minute depending on a state of Assigning Network.
The function of "ZONE2" is set to HD Radio, the "MUTE" indication disappears when customer mute "ZONE2", then control the "CH+/-".

03.09.2009
01.38
A/V receiver and DVD-A1UDCI/A1UD are connected with DENON LINK 4th. When a specific disc is reproduced, the sound might not be emitted.
The sound might not be emitted while specific BD software is reproducing.
The bit rate of iPod displayed on the GUI screen was deleted.
Preset information on Internet radio/media server is not maintained when turning off power.
ASD-51 cannot be recognized on the network when ASD-51 is connected, and neither Party Mode nor Network Status operates.

04.08.2009
01.22
When the Main microcomputer by DPMS is updated, an unnecessary character might be displayed in the FL Display.
The GUI display might become abnormal when entering Menu when the equipment is connected with the HDMI input and HDMI Monitor is not connected.
When the video signal of a specific resolution is scaled and the video signal is output from the HDMI terminal, the video signal of the resolution to which TV cannot be displayed might be output.
When the AV amplifier is connected with specific TV with the HDMI cable, the picture might not be correctly displayed.
When the voice stream of "DTS-HD High Resolution" is input to the AV amplifier, the sound might not be emitted.

26.06.2009
01.19
In the setting of "Front Height" or "Dolby PLIIz", when Audio is set at the same time by "Dolby True HD 192kHz" or "DTS-HD 192kHz", the audio signal doesn't output.
When "Vertical Stretch" is turned on, the improvement cannot be correctly scaled to 1080p/24Hz.
The firmware might be not correctly updated at the environment of internet via DPMS.

I bought a new AVR-4310 a few days ago. Everything works fine, except for the JPEG picture playback. The pictures are on the NAS server, yet I tried playback from the USB stick, same issue.

I only get 576i to 1080p over HDMI playback. Furthermore, the pictures are stretched and look like CGA graphics, full of pixels, barely recognizable as real pictures. I already reset the micro processor and I did install the latest 1.89 firmware, no change, picture playback is still a complete mess.

I had the AVR-4308 before and the picture playback was perfect.

Is my AVR-4310 broken? I tired to play back the same pictures with the Xbox 360 and the Sony KDL-55EX500, they play both fine so it can't be the picture that is responsible for the AVR-4310 picture playback issue.

Your4310 is not broken you need to go into the hdmi settings and change the screen settings mine was the same once you do that bobs your uncle

The only HDMI setup that I can find is "Vertical Stretch", but this just stretches the image vertically. It does nothing to restore the lost details in the pictures. The photos look like they have been processed with software to cover all information in the picture.

I wrote a mail to the shop where I bought the Denon from and they tell me, Denon does not exchange their broken units, they only repair them.

I think it was a mistake to buy that AVR-4310. It's nothing but trouble so far.

Very strange i must say. Mine seems to be going strong so far , I switched from a elite sc27 to this and have had no problems yet even did the firmware update no problem , it's kinda like anything you may buy, you may have got a lemon, have you tried switching around your hdmi cables?

The pictures were fine when I played them from the NAS with my XBox 360 or with my Sony TV.

I don't get it, when I check the HDMI status while playing back pictures from the NAS with the Denon, it's up converting 576i to 1080p. Why it does not pass through the pictures, I don't have any idea.

Well, that it explains it then. I guess I'll update it to the newest firmware (I unplugged the ethernet cable when it started acting up) and hope for the best.

Thanks.

Go into the source input (HDMI in) and turn off the scaler or change the resolution.

That is the problem, the Network Source does not have a scaler setting. I cannot enable or disable the scaler. The network source does only have a "Play" feature.

Oh I found a "NET/USB" setting with analog scaling. Okay it is turned off. But it does not help at all. Is this the right menu to disable the scaler?

Here is an example. The original picture is 1920x1080, used to calibrate equipment. This is how this picture is played back with the Denon AVR-4310:



And this is the exact same picture, played back directly by my Sony KDL-55EX500 TV using the same NAS server:



The Sony does play back the picture perfectly well, whereas the Denon AVR-4310 does only give me a crappy picture that does not even look close to be called a picture.

I am completely dissatisfied with my Denon AVR-4310 purchase. From my experience (I had the AVR-4308 before, got destroyed by struck of lightning two months ago), Denon did not evolve. Their menu system confused me back in 2007 and in 2010 it is more complex than ever.

The problem is, here in Switzerland, you can't just go to the dealer and get your money back. The customers do not have any rights.

I absolutely agree with you on the menu - I have a 3805 which I found confusing and the 4310 is much worse. I wish I could help you more on this issue - it sounds like just a setting somewhere - but I just not familar with the net/usb functions. I have a HTPC in my theater that is connected to my media server which hosts all my pictures, movies and music so I don't use my 4310 for these. Hopefully someone here will be able to help.

Has anyone used the 4310 in the chain of their devices for recording?

I just returned my turntable to service and was thinking of making some recordings of LP's to my laptop, for inclusion into iTunes.

It appears (from the worthless manual) that you use some combination of Zone2/3/RecOut.

If I understand correctly, you'd connect the L & R cables up to the "Zone 2 Out" on the rear panel... yes?

On a bright note, it does appear that Audacity (freeware) is a great tool

Well, have tested on my setup, using the network with Tversity, and also USB to display pictures and have no issues.

Checked settings and if you turn i/p scaler on then you can play with video settings for output...etc.

I tried with i/p scaler on and off and worked fine both ways.

So not sure what your problem is as cannot replicate. Is it possible there is HDMI handshake issue with the Panasonic.
Try I/P scaling on and set to different video resolutions. I left mine on Auto.

I am using standard pictures not a 1920 X 1080p picture. Have you tried a regular picture and if so is result the same?

My pictures range from 800X600 to 2350 X 1500 and they work perfectly.

If u can download picture somewhere I will upload and test it on my system . 4310 with JVC HD750 projector.

I just purchased a new c550 Sammy Plasma. I'm experiencing audio dropouts. I have Dish vip622, 4310 and the c550 all hooked up through hdmi. None of my NON-hd channels have audio and occasionally the audio will drop out on a hd channel. I've tried switching cables but still no luck.

I can re-hook up my Sony SXRD and everything works fine.

Any ideas?

Thanks
Dan

I had a weird experience yesterday when I tried playing a Blu-ray. The player was showing a picture but the Denon AVR-4310 insisted to play analog audio. I know that I did play blu-ray movies perfectly fine a few days ago. It took me 30 minutes to find the hidden menu item in the nested menu structure where I could switch back from analog to digital.

The usability of this product not optimal, everything is way too complex, at least for me.

Yes the result is the same with regular pictures, they are all pixelated to the extreme (no details there anymore) and not high def at all. The HDMI status usually reports 576i to 1080p, the problem seems to be that my Denon does only pick up a 576i signal when it tries to play back pictures.

I can switch the scaler on or off, but it is only analog that is selectable with NET/USB. And the only other option the Aspect which is Full or normal. Full stretches the picture and when I change this setting to not-full, I get a tiny image centered on the TV screen.

This is a good 1920x1080 reference picture, that has convenient onscreen instructions (picture is only show as 576i on my TV, as usual):

http://www.burosch.de/shop_content.p...ge=en&coID=225

I would appreciate if you could try this on your Denon.

hi all, i just finally unboxed my 4310 and finishing setup. i have a few questions that were not very clear in the user manual.

1.) surround modes - my setup is 7.1 and i would like to have the audio directly from each disk played such as true hd, dts, etc. (STANDARD setting), but i would also like to matrix the 2 rear back surrounds. what setting must it be to play everything standard but also put the 2 rears to use?
2.) once i have this setting set, what must i do to save it so it never changes?
3.) after running audyssey, can you make changes to the system such as making the sub +10db (level matching), crossover, etc. without actually turning off audyssey or does this not constitute a MINOR change?

thanks.

Picture works perfectly at 1080p.

Again, try setting video on USB to 1080p from Auto to see what happens as it looks to me that there may be a handshake issue between 4310 and TV if it only comes up as 576i.

Hmm, nothing works on my AVR-4310. I already tried 1080p, the picture was not okay. It did play back 576i from the USB stick as well, although the picture was not as pixelated as when I play back the sampe picture from the network attached storage.

I also tried a Denon AVR-3310 in the shop. I was not able to stream pictures over the network, yet when playing back pictures from the USB drive, the AVR-3310 has the same flaws as the AVR-4310. The pictures get stretched, the 1920x1080 picture got centered and stretched and was shown with 576i as well, this AVR-3310 was directly hooked up to a Samsung B8000 LED TV, so it is definitively a different TV. Does not look like a Handshake issue to me.

I have brought my AVR-4310 back to the shop and they don't replace it with a new one. They isist on sending it in for repairs. I know exactly what they are going to repair and fix. Nothing. It is always the same when customers report this, no one in the repair center cares and no one can fix it either.

And Denon does not care either, because they integrated this feature similarly in the 3310 and 4310. My 4308 did play back everything fine, the new AVR4310 does not.

I have a 7.1 system with 2 side surrounds and 2 backs - I get auto playback of DD, DTS, DTrueHD, DTS-MAHD, etc. with matrix to the sides for 7.1 playback when source is less than 7.1 as follows:

1. Make sure you have turned on Auto Surround Mode in the GUI (I think default is on) go to Manual Setup > Audio Setup > Auto Surrond Mode (pg 38 of manual). Now in the GUI select Surround Mode and make a selection (I use Dolby PL IIx > Cinema). You can toggle and reset these using the STANDARD (STD) button on remote (pages 71 - 74 of manual) and (page 102). It will save these settings automatically and when you turn on it will automatically go the digital source and and matrix to 7.1 - If you have a different source for Music then you can set it up differently or if it is the same source you can simply over-ride it with Stereo button or Standard button.