Denon AVR-4310CI Thread - Page 101

Originally Posted by jimbotron

I notice that the trouble starts (AV dropping out when changing inputs) when the audio has been muted anytime the unit has been on.

Anyone else have the same thing?

(It would be nice if someone, anyone, replied to my 4310 problems...)

Originally Posted by -dase-

Sooo pissed...

It's been problem free...

now all the symptoms are there...

no network, no usb.... just hangs forever and freezes during "connecting"...

arrggghhhhhhhhhhhh network card dead...

Originally Posted by kc8apf

this is really annoying and rather unnecessary. No one is answering your question since the sound of a receiver will be colored heavily by the room, speakers, sources, etc. The best thing is to try one in your home with your equipment and see if it is to your liking.

Originally Posted by wlcohen

When I switch inputs, I have to turn off the unit and then turn it back on or else I get nothing.

Originally Posted by derkdiggler2

When I plug the Denon either to monitor 1 or 2 out I sometimes don't get a picture but never sound. It seems like the Denon does not sense a connection when not directly plugged into the Monitor downstairs.

Originally Posted by nvengineer

I have a question that I hope is not completely obvious, because I would feel pretty bad posting it here. Anyway, I run my cable box into the 4310 via HDMI and then run HDMI into the TV. It wall works great.

My question is, how do I go about watching cable TV while listening to either HD radio, or interent radio? I've tried playing with the input opions like auto, hdmi, digital for my cable source, but I don't think that gets me any closer to what I'm looking for.

Will I have to run component cables from the cable box striaght to the TV and then just play the radio out of the 4310?

For anyone wondering what the purpose is, I would like to watch football on the TV and listen to another game that isn't being televised.

Originally Posted by nvengineer

Will I have to run component cables from the cable box striaght to the TV and then just play the radio out of the 4310?

Originally Posted by jdsmoothie

That's one option, however, this is what the Video Select feature is designed for although it doesn't work with HDMI sources. Therefore you'll need to also run a component cable from the cable box to the 4310 (set to a new source name) and then with the Tuner selected, change the Video Select setting to the new cable box source name.

Originally Posted by chockada

Well getting the refurbished unit like everyone else on here. No parts for about 12 weeks in addition to the 3 months my unit has been in the repair shop. I don't know about anyone else but that is pretty unacceptable to me. I will be looking elsewhere for the next unit I buy.

Originally Posted by oldiphile

I initially came to this Forum for information, and assistance on proper set up for my AVR-4310CI, purchased in early July, 2010. I had high expectations for its use as a home entertainment center based on my previous ownership of an AVR-3300 that provided many years of enjoyable, and trouble free service to my family.

I must give AVS Forum “stand out” member Batpig many thanks for his contributions on many topics and time saving tips pertaining to the Denon AVR.

In the past forty years and starting with kit built amps, preamps, and FM tuners, I have owned many consumer grade and esoteric stereo component systems, including those manufactured by Denon. I currently integrate into my system a Denon DRM-800A cassette tape deck that after twenty years plays flawlessly. I can state that I have never purchased a component, with the exception of an early model Nakamichi cd player, that out of the box or during its long term use exhibited a design or electronic component flaw.

Like many of this forums members coming here for information, I share a problem with my system network card that manifested on initial set up on July, 3, and after performing the early July software update. By dumb luck I worked through the update error and freeze problems, after three hours, and four attempts through a hard wired Ethernet connection to a router configured for DHCP. I successfully installed the updates after rebooting the AVR, DSL modem, and router, and with the exception of the crippled network card issue, have a functioning AVR.

For its intended use and duty as a consumer grade home theater audio, and video processing center it exceeds my expectations. I do have an occasional audio drop out on Sat TV that I attribute to a HDMI handshake issue, somewhere in the system link, even when in the AVR stand by pass through mode. I ran the Audyssess set up program six or seven times based on tips from the Denon and Audyssess forums and am pleased with the settings for 5.1 channel DVD and Blu-Ray playback. Two channel source music from cd’s, and tape has lost some impact in bass and low midrange as reported by other forum members. I am benchmarking my speaker sound performance based on my prior AVR-3300 which was amplifier rated at 105 watts per channel, all channels driven. CD, SACD, DVD, and Blue-Ray Video playback is deftly handled by an Oppo 80 Blue-Ray player used as a transport, with all video and audio processed by the AVR with aplomb.

On one key point Denon missed a home run, falling just short of home base, and scoring zero. Frankly, I am deeply concerned about the network issues, and out of the box build quality with this AVR family.

Due to lack of communication and my perceived obfuscation from Denon for the network failure, my quest for information on this concern has taken me to sleuth the local Big Box Denon retail stores, whom appear to have large inventories of refurbished 3310CI and 4310CI units on the shelves, and reading all the threads in the Denon 3310, 3311, 4310, 4311 forums. A 3311 forum member provided a link to an authorized Denon installer’s forum which documents his correspondence with a Denon Installers Group representative. In this correspondence the certified installer claims an eighty percent failure rate on new installs of 3310, 3311, 4310, and 4311 models. His major gripe as a professional installer is his loss of reputation to his customers and lost profits due to multiple defective units for a single installation, thus causing further lost work man hours. A forum member recently posted his experience and conversation with his local Denon authorized repair center. He is informed there is an issue with insufficient memory chip capacity integrated into the network card board, and as a repair, he replaces the network card board with a Denon replacement board that incorporates more memory chip capacity.

It is my intuitive opinion, and learned speculation that after a year of reported network problems or failures “encompassing an entire years production run” for the AVR-3310CI and 4310CI models, and then running into the next model year for the 3311CI and 4311CI, with all sharing the same defect either by lack of quality control or circuit design, to continue sales of known defective units is a deceptive and conscious business decision evidenced by the lack of communication by Denon. This places the consumer in the unfair position of paying for return shipment and loss of use. Due to deception and obfuscation of the known network problem by Denon, installers, and consumers are bearing the burden.

I would further suspect that the high failure rate has placed a burden on available replacement parts inventory, and impacted repair facility repair turn around time. I would further suspect that for Denon to cut losses, and for dealers to maintaining profit margins, the many refurbished units received priority in the repair chain process.

Originally Posted by TommydCat

Why would anyone go through three "good" units? I think you answered your own question...

Originally Posted by oldiphile

I initially came to this Forum for information, and assistance on proper set up for my AVR-4310CI, purchased in early July, 2010. I had high expectations for its use as a home entertainment center based on my previous ownership of an AVR-3300 that provided many years of enjoyable, and trouble free service to my family.

I must give AVS Forum stand out member Batpig many thanks for his contributions on many topics and time saving tips pertaining to the Denon AVR.

In the past forty years and starting with kit built amps, preamps, and FM tuners, I have owned many consumer grade and esoteric stereo component systems, including those manufactured by Denon. I currently integrate into my system a Denon DRM-800A cassette tape deck that after twenty years plays flawlessly. I can state that I have never purchased a component, with the exception of an early model Nakamichi cd player, that out of the box or during its long term use exhibited a design or electronic component flaw.

Like many of this forums members coming here for information, I share a problem with my system network card that manifested on initial set up on July, 3, and after performing the early July software update. By dumb luck I worked through the update error and freeze problems, after three hours, and four attempts through a hard wired Ethernet connection to a router configured for DHCP. I successfully installed the updates after rebooting the AVR, DSL modem, and router, and with the exception of the crippled network card issue, have a functioning AVR.

For its intended use and duty as a consumer grade home theater audio, and video processing center it exceeds my expectations. I do have an occasional audio drop out on Sat TV that I attribute to a HDMI handshake issue, somewhere in the system link, even when in the AVR stand by pass through mode. I ran the Audyssess set up program six or seven times based on tips from the Denon and Audyssess forums and am pleased with the settings for 5.1 channel DVD and Blu-Ray playback. Two channel source music from cd's, and tape has lost some impact in bass and low midrange as reported by other forum members. I am benchmarking my speaker sound performance based on my prior AVR-3300 which was amplifier rated at 105 watts per channel, all channels driven. CD, SACD, DVD, and Blue-Ray Video playback is deftly handled by an Oppo 80 Blue-Ray player used as a transport, with all video and audio processed by the AVR with aplomb.

On one key point Denon missed a home run, falling just short of home base, and scoring zero. Frankly, I am deeply concerned about the network issues, and out of the box build quality with this AVR family.

Due to lack of communication and my perceived obfuscation from Denon for the network failure, my quest for information on this concern has taken me to sleuth the local Big Box Denon retail stores, whom appear to have large inventories of refurbished 3310CI and 4310CI units on the shelves, and reading all the threads in the Denon 3310, 3311, 4310, 4311 forums. A 3311 forum member provided a link to an authorized Denon installer's forum which documents his correspondence with a Denon Installers Group representative. In this correspondence the certified installer claims an eighty percent failure rate on new installs of 3310, 3311, 4310, and 4311 models. His major gripe as a professional installer is his loss of reputation to his customers and lost profits due to multiple defective units for a single installation, thus causing further lost work man hours. A forum member recently posted his experience and conversation with his local Denon authorized repair center. He is informed there is an issue with insufficient memory chip capacity integrated into the network card board, and as a repair, he replaces the network card board with a Denon replacement board that incorporates more memory chip capacity.

It is my intuitive opinion, and learned speculation that after a year of reported network problems or failures encompassing an entire years production run for the AVR-3310CI and 4310CI models, and then running into the next model year for the 3311CI and 4311CI, with all sharing the same defect either by lack of quality control or circuit design, to continue sales of known defective units is a deceptive and conscious business decision evidenced by the lack of communication by Denon. This places the consumer in the unfair position of paying for return shipment and loss of use. Due to deception and obfuscation of the known network problem by Denon, installers, and consumers are bearing the burden.

I would further suspect that the high failure rate has placed a burden on available replacement parts inventory, and impacted repair facility repair turn around time. I would further suspect that for Denon to cut losses, and for dealers to maintaining profit margins, the many refurbished units received priority in the repair chain process.

Originally Posted by spl147

i have ordered the new nic card from pacparts....149.60 shipped...14 days till dilevery.......

was not gonna wait 12 weeks for repair.........

the nic card is super easy to remove.......im gonna hang on to the old one in case of future warrenty issues...LOL