Denon AVR-4310CI Thread - Page 104

Originally Posted by Stevies3

I'm trying to do the "save" config file thru my computer. When hitting the "save" button in the options page it just hangs and says please retry.... After several attempts still nothing... My nic card is working as the other functions dependent of the nic card work ( Net radio, firmware check, ect... ) Any suggestions?[/
Bring up your internet radio on the AVR and then hit the center control button on the remote (the button surrounded by the up/down, left/right buttons). Hold this button down to Stop the internet radio; merely switching inputs does not stop the streaming and this will interfere with uploading your current configuration file. I had the same problem as you described until I realized that the internet streaming was still on, even though I wasn't using it at the time.
Hope that takes care of the problem!

Originally Posted by jdsmoothie

Yes, Cat 6 will work just fine, unless of course you want to purchase the $10,000 Denon Link cable from Amazon?

Originally Posted by gumbobtr

Add me to the list of do it yourself warranty repair. After several conversations with Denon I decided to purchase the card after seeing the reports here. With holidays just weeks away I did not want to ship the unit out and decided to order direct from Denon. They do have a 30 day return so if there is an issue I am covered. While searching I also found the part for the 3310 and 4310 are different which I am not sure has been mentioned here. Description is the same but the part number is different.

4410 8R1891001100D
3310 8R1891001200D

Originally Posted by Synch

Hi,

I ordered the new NIC card direct from Denon Canada and got it in 2 days for $80 bucks shipped even though I was told $96. Also, I phoned Denon Parts when I noticed that I received the original part #CM860-3 instead of DM860 and asked that he send me that one instead. The rep said he'd talk to his senior tech and call me back in a few minutes and when he did I was told that the DM860 matches up with the 3310 and that I received an updated CM860 card for the 4310. Perhaps that's why there was a driver update notice in the above post? Don't know.

In any event, popped the card in, did a reset, shut it off and when I turned it back on again, hallelujah it was ready to do an update. Everything went smoothly but I admit I was still waiting for something to go wrong. Address was assigned, Internet radio & USB kicked back in as well as near instant switching between sources and soundfields. Hopefully this will be the end of this issue for good. I'll be the first on the horn if it isn't. Thank-you very kindly to all memebrs for pointing me in the right direction.

Threw a few pics up of the process below.

p.s. The NIC card is right on the very top layer of the receiver once you pull the housing off, can't miss it! I did have to snip off a cable tie though because it was pinning the card down. It's just like changing a stick of RAM, really easy to do.

Originally Posted by pompei069

Hy, the USB connecting problem happened to me. I'm from Brasil and there is no denon assistence here. I'd like to know where did you buy on internet (which site) the cm860. Thanks a lot

Originally Posted by Synch

Hi, gumbob,

Was just wondering if this is an actual list of parts from Denon or an after market parts company. If it is an official parts list released from Denon, I'd like to pass it along to the rep at Denon Canada since the card I received from there is still marked as CM-860-3 instead of DM-860 (although it is working just fine). He said this issue was known and that the CM-860 was the only card they stocked for the 4310 and that it would have been updated. Would like to get to the bottom of it. Thanks!

Originally Posted by Synch

Hi, gumbob,

Was just wondering if this is an actual list of parts from Denon or an after market parts company. If it is an official parts list released from Denon, I'd like to pass it along to the rep at Denon Canada since the card I received from there is still marked as CM-860-3 instead of DM-860 (although it is working just fine). He said this issue was known and that the CM-860 was the only card they stocked for the 4310 and that it would have been updated. Would like to get to the bottom of it. Thanks!

Originally Posted by gumbobtr

Synch,

I believe you have the correct card. Mine arrived today and it is also marked with cm860-3 just as the old one does. The CPU on the card is a DM860 by a company called BridgeCo and I guess this is why Denon calls it a DM860.

When I spoke to Denon about having mine replaced they insisted that a tech had to do it because they had to reprogram the MAC address into the AVR. When I first powered mine on after the card swap I went into the firmware status screen and it did not show a MAC address nor did it show any firmware revisions for the DM860. I had about a 2 second panic and then this data popped up and the MAC address displayed was indeed the new address. I performed a firmware upgrade then a reset on the AVR and have gone in and reconfigured my settings. All seems to be working fine at this point. I hope this answers your question.

Originally Posted by jimbotron

The waiting game begins...

I took my 4310 into a nearby service center for repair. The guy there seemed all too familiar with the network card problems.

When I showed him that the AV cuts out when muting and switching inputs, he was bewildered. He had never seen anything like that before. Maybe he can roll back the firmware, maybe he can't. I bet I'll end up with a refurb. Whatever....as long as it works, that's fine. Never. Updating. Again.

Originally Posted by gumbobtr

Synch,

I believe you have the correct card. Mine arrived today and it is also marked with cm860-3 just as the old one does. The CPU on the card is a DM860 by a company called BridgeCo and I guess this is why Denon calls it a DM860.

When I spoke to Denon about having mine replaced they insisted that a tech had to do it because they had to reprogram the MAC address into the AVR. When I first powered mine on after the card swap I went into the firmware status screen and it did not show a MAC address nor did it show any firmware revisions for the DM860. I had about a 2 second panic and then this data popped up and the MAC address displayed was indeed the new address. I performed a firmware upgrade then a reset on the AVR and have gone in and reconfigured my settings. All seems to be working fine at this point. I hope this answers your question.

Originally Posted by HTPCat

How much was the part from Denon? Did you order from Denon USA? I was going to order from PacParts which is selling the part for $138 plus shipping and tax.

Originally Posted by gumbobtr

Yes, i ordered directly from Denon USA. The The price was ~$138 but I would have to dig up the receipt for the exact number. I spoke to pacparts and they did not have it in stock and they said that if I bought it they would order it then ship it to me. Considering Denon is east coast, pacparts is west coast, and I am east coast this made no sense. Denon said that their standard ground charge was $7 and Fed-Ex overnight was $15. At this point I said to myself that I was already paying $145 for something that should be free so what is another $8? Denon offered to pay shipping to them and shipping back to me but I did not care to send the unit for 2 or 3 weeks. Denon parts also said that they had a 30 day return on the part so if for some reason it did not work in my 4310 I had the option to return it. I am not thrilled about spending the $153 to get the unit working again but I was less thrilled with having to ship it off. The failure of this card was causing HDMI output problems, no USB etc. I was having to power the unit down to get the HDMI input/outputs to work so I decided to get it done now. The part arrived yesterday and it is currently doing a great job at playing "The Police" on Blu-Ray.

Originally Posted by trf1968

Does anyone know how to turn on the deep color setting on the 4310? I can't seem to find it in the menus. Thanks

Originally Posted by bsawhney

Given that so many customers are facing this problem, I agree with you, Denon should supply this part to all registered 4310 owners free of charge to keep their reputation.

If they do this, it would keep loyal Denon fans buying Denon in the future, else a lot of people are going to defect for their future purchases.

Originally Posted by jdsmoothie

As easy as the NIC is to replace, there should be no reason you can't simply send it to a local authorized repair facility who will order and install the card for you.

Originally Posted by bbar


You can't

Originally Posted by gumbobtr

the [network] card is actually designed by a company called BridgeCo