AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4310CI Thread
New Posts  All Forums:Forum Nav:

Denon AVR-4310CI Thread - Page 116

post #3451 of 5195
12/30/10 at 4:40pm
I am looking at the card I replaced in my 4310 and the bridgeCo chip is marked:
DM860
0903UFC (might be 0903UPC)
BP1506.01

The chip that has the white label and the MAC address is marked cm860-3.

The best way to distinguish this card from the new one is the gold along the edge of the card. Don't panic if you have the old card. Mine ran fine for a year. I chose to replace it myself to avoid the turn around time in the service center just before Christmas. You have a two year warantee. It only takes a phillips screwdriver to repace the part yourself and chances are the cost of the part will go down with time.
Reply
Reply

Gear mentioned in this thread:

post #3452 of 5195
12/30/10 at 11:56pm
Quote:
Originally Posted by dennisb92649 View Post
I am looking at the card I replaced in my 4310 and the bridgeCo chip is marked:
DM860
0903UFC (might be 0903UPC)
BP1506.01

The chip that has the white label and the MAC address is marked cm860-3.
Thanks for looking Dennis. Just to be clear, "looking at the card I replaced" is referring to the new updated card you installed, right?
Reply
Reply
post #3453 of 5195
12/31/10 at 12:04am
Can someone link me to the post where are the pictures of bad nic card.
I just can't finde them.

Thanks.
Reply
Reply
post #3454 of 5195
12/31/10 at 7:24am
^I used Search this Thread for "network card":
some pics are here and here
Reply
Reply
post #3455 of 5195
12/31/10 at 10:27am
Quote:
Originally Posted by jdsmoothie View Post

I have posed the question of reimbursement to Jeff Talmadge (Dir of Prod Dev), but so far no response. I will update the thread should I hear something positive.

I'm probably dreaming here, but perhaps an exchange-your-card option would be fair and workable. Request a new card, send in the dead card once you swap it. They don't pay for the service, shipping the AVR and no 3 week waits for a repair, etc.

I know, I know, it's not gonna happen. That's more the kind of quick, common-sense response you'd get from a company like Oppo (not implying they have had such a major product hardware failure).
Reply
Reply
post #3456 of 5195
12/31/10 at 10:33am
Thank you SoundofMind! I had gone back far enough to see the pic's on pg. 104. I didn't realize there were pic's of "updated" and "bad" cards on pg. 103.

I can see from the pictures that the "bad" card shown also has a BridgeCo chip showing "DM860" on it.

So my dilemma is whether or not to keep the floor demo 4310 I just picked up at BB. It has a NIC card identical to the "bad" card from the pictures on pg. 103. So if I add up my costs: $500 (incl. tax) purchase price, plus another $130 to buy missing main remote and setup mic, and now probably also another $150 at some point to replace the NIC card, I get to $780. All this for a unit with unknown usage/abusage issues and still no Zone 2.3 remote nor HD antenna. A Crutchfield new unit at $999 is sounding more attractive now...especially if they drop in price a bit more in the coming months.

Bob
Reply
Reply
post #3457 of 5195
12/31/10 at 10:51am
I'm pretty sure that is basically a regular cheap FM dipole antenna. And instead of an original remote, consider an older model (but new) Harmony universal for $60 or so which will handle Z2/3 as well and make your HT switching easier to boot. You will need a DM-A409 mic, and we used to recommend cheap ones off ebay but you should go with an authorized supplier to be sure you get one that works.

If you don't want this one, maybe someone here regreeting not finding one would take it off your hands, if you pass along the original receipt to them for warranty purposes.
Reply
Reply
post #3458 of 5195
12/31/10 at 12:37pm
Quote:
Originally Posted by batpig View Post

How are you SURE that your mains are not getting the full range signal?

Your "test" is not valid -- do you understand the difference between LFE and the other channels? When you set sub to NO the LFE gets folded into the mains.

Thanks for chiming in, I agree my test may be flawed. I will revisit it with different test material. I will say one thing I am impressed at what my main speaker will do when fed the LFE signal!
Reply
Reply
post #3459 of 5195
12/31/10 at 12:40pm
I was trying to save my settings over the network I hit the save button and waited. It said wait 5 minutes, no save file box popped up. Will that work on a mac?

The network feature is awesome, can use my ipad as a remote.
Reply
Reply
post #3460 of 5195
12/31/10 at 12:45pm
Quote:
Originally Posted by Bobamaniac View Post

Thank you SoundofMind! I had gone back far enough to see the pic's on pg. 104. I didn't realize there were pic's of "updated" and "bad" cards on pg. 103.

I can see from the pictures that the "bad" card shown also has a BridgeCo chip showing "DM860" on it.

So my dilemma is whether or not to keep the floor demo 4310 I just picked up at BB. It has a NIC card identical to the "bad" card from the pictures on pg. 103. So if I add up my costs: $500 (incl. tax) purchase price, plus another $130 to buy missing main remote and setup mic, and now probably also another $150 at some point to replace the NIC card, I get to $780. All this for a unit with unknown usage/abusage issues and still no Zone 2.3 remote nor HD antenna. A Crutchfield new unit at $999 is sounding more attractive now...especially if they drop in price a bit more in the coming months.

Bob

Quote:
Originally Posted by SoundofMind View Post

I'm pretty sure that is basically a regular cheap FM dipole antenna. And instead of an original remote, consider an older model (but new) Harmony universal for $60 or so which will handle Z2/3 as well and make your HT switching easier to boot. You will need a DM-A409 mic, and we used to recommend cheap ones off ebay but you should go with an authorized supplier to be sure you get one that works.

If you don't want this one, maybe someone here regreeting not finding one would take it off your hands, if you pass along the original receipt to them for warranty purposes.

It sounds as if you want to buy the new unit from Crutchfield, just remember there isn't any guarantee that the new unit doesn't have a bad card as well. Personally, I would keep the unit you bought, it is a great price. I haven't used the remotes for the last 2 Denon's 3805 and 4310 except to teach some odd things to my URC MX-980 remote. I bought mine back in July 2009 and paid almost $1,400 for it and I just paid another $160 for the network card and I am still happy with the AVR (just not happy with Denon Customer Support). Have you looked on ebay for remotes?
Reply
Reply
post #3461 of 5195
12/31/10 at 2:19pm
Quote:
Originally Posted by dennisb92649 View Post

I am looking at the card I replaced in my

The chip that has the white label and the MAC address is marked cm860-3.

I'm looking for the location of the network card? Facing the front looking down, is the card visible from the top rear left or right?

I see what looks like the card looking down at the top rear left from the front side.
Reply
Reply
post #3462 of 5195
12/31/10 at 2:22pm
Yes I've looked on eBay and found a remote for list price of $120. There are a couple of "remotes" companies selling the remote for $90:
http://www.remotecontrolscenter.com/denon/rc-1116.html
http://www.remotes-express.com/Denon/RC-1116.html

I'm thinking that the EL display on the remote looks like it might be cool to have, but I do already have a remote from the Denon 2310, and a Harmony may be a good route for full functionality but I have heard they aren't the easiest things to get working flawlessly.

Quote:
Originally Posted by SoundofMind View Post

You will need a DM-A409 mic, and we used to recommend cheap ones off ebay but you should go with an authorized supplier to be sure you get one that works.

Any thoughts on these two sources for the DM-A509 mic?

http://www.newremotecontrol.com/cata...=324010001003D

http://cgi.ebay.com/DENON-DM-A409-Ca...ht_2127wt_1100

Thanks.
Bob
Reply
Reply
post #3463 of 5195
12/31/10 at 2:23pm
Quote:
Originally Posted by pdjmwj View Post

I'm looking for the location of the network card? Facing the front looking down, is the card visible from the top rear left or right?

I see what looks like the card looking down at the top rear left from the front side.

it's top rear left.
Reply
Reply
post #3464 of 5195
12/31/10 at 2:26pm
Quote:
Originally Posted by Bobamaniac View Post

Any thoughts on these two sources for the DM-A509 mic?

http://www.newremotecontrol.com/cata...=324010001003D

http://cgi.ebay.com/DENON-DM-A409-Ca...ht_2127wt_1100

Thanks.
Bob

Either of these sources appears to be offering the OEM mic (avoid the eBay resellers shipping from China or Japan).
Reply
Reply
post #3465 of 5195
12/31/10 at 2:29pm
Quote:
Originally Posted by HTPCat View Post

It sounds as if you want to buy the new unit from Crutchfield, just remember there isn't any guarantee that the new unit doesn't have a bad card as well.

Good point...So has anyone recently purchased a Crutchfield unit and checked out whether they have the updated NIC card?
Reply
Reply
post #3466 of 5195
12/31/10 at 2:32pm
Quote:
Originally Posted by SoundofMind View Post

I'm probably dreaming here, but perhaps an exchange-your-card option would be fair and workable. Request a new card, send in the dead card once you swap it. They don't pay for the service, shipping the AVR and no 3 week waits for a repair, etc.

This sounds good in theroy, but I'm sure Denon does not want anyone opening an in warranty receiver and monkeying around to do this. What if the owner drops something inside or hits the motherboard with a tool.

What happens when an owner does this then has another issue down the road. May or may not be directly related to the user swap out. Now you have a whole bunch of other issues "Owers says Denon says".
Reply
Reply
post #3467 of 5195
12/31/10 at 2:49pm
Quote:
Originally Posted by SoundofMind View Post

I'm probably dreaming here, but perhaps an exchange-your-card option would be fair and workable. Request a new card, send in the dead card once you swap it. They don't pay for the service, shipping the AVR and no 3 week waits for a repair, etc.

I know, I know, it's not gonna happen. That's more the kind of quick, common-sense response you'd get from a company like Oppo (not implying they have had such a major product hardware failure).

I was basically told that owner's should not be opening up the AVR and doing their own repairs so there won't be any kind of reimbursement (at least at this point anyway). Considering there haven't even been any notices sent out to owners (that registered on the Denon website) of the NIC issue ... well .... uh yeh.
Reply
Reply
post #3468 of 5195
12/31/10 at 3:03pm
Quote:
Originally Posted by jdsmoothie View Post

I was basically told that owner's should not be opening up the AVR and doing their own repairs so there won't be any kind of reimbursement (at least at this point anyway). Considering there haven't even been any notices sent out to owners (that registered on the Denon website) of the NIC issue ... well .... uh yeh.

For many people they are probably right, they shouldn't be opening up their unit, but given they haven't really offered up any real solution . You would think they could come up with a solution like take your Denon into an authorized dealer with a service center and have them do it..Denon has really dropped the ball on this one.
Reply
Reply
post #3469 of 5195
12/31/10 at 4:08pm
Quote:
Originally Posted by HTPCat View Post

I bought mine back in July 2009 and paid almost $1,400 for it and I just paid another $160 for the network card and I am still happy with the AVR (just not happy with Denon Customer Support). Have you looked on ebay for remotes?

I thought these units came with a 2 year factory warranty?
Did you purchase from an authorized dealer?

If so..why did you have to pay for the replacement card?


Warren
Reply
Reply
post #3470 of 5195
12/31/10 at 4:17pm
Rather than have to go without the AVR for anywhere from 2-6 weeks or longer (shipping the AVR to a repair center to have the card replaced under warranty) some have chosen to buy the NIC themselves and replace it as it simply involves removing the defective NIC and replacing with the new NIC (similar to replacing a RAM card in a PC).
Reply
Reply
post #3471 of 5195
12/31/10 at 6:50pm
Question: Just got a 4310. Plugged in the network, connected, and stated there was an update.

I allowed the update to proceed and it hung on "GUI updating, 23 minutes remaining". That was over two hours ago.

I just rebooted and the menu system stated it was "Updating retry.....".

Anyone seen this before? What can I expect? Is this a toasted brick?
Reply
Reply
post #3472 of 5195
12/31/10 at 9:26pm
Decided to call Denon support regarding my nic card in my Avr4310CL. Learned a couple things. One there have been a rash of board failures but many are believed to be caused by underlying network security issues. I was given a definitive test to perform: directly connect router/gateway cleanly to Network port. Power down everything. Bring up router/gateway let synch. Bring up avr with a network reboot (power up and down buttons simultaneously) release power (little) button. Switch to Net USB source and see if it connects. Mine did not. Nic card is bad. I can take my unit to nearest facility in Austin, Texas only 1 hour away instead of sending it to NJ.

I understand from this board that cards are now out of supply until FEB. So I will wait a few weeks before sending it.
Reply
Reply
post #3473 of 5195
12/31/10 at 9:57pm
Quote:
Originally Posted by turnne1 View Post

I thought these units came with a 2 year factory warranty?
Did you purchase from an authorized dealer?

If so..why did you have to pay for the replacement card?


Warren

Quote:
Originally Posted by jdsmoothie View Post

Rather than have to go without the AVR for anywhere from 2-6 weeks or longer (shipping the AVR to a repair center to have the card replaced under warranty) some have chosen to buy the NIC themselves and replace it as it simply involves removing the defective NIC and replacing with the new NIC (similar to replacing a RAM card in a PC).

This is correct...some have been waiting 6 plus weeks and it would have cost me around $75 to ship the unit insured to New Jersey or I could have made 2 roundtrips of about 3 hours each plus $60 in gas to drop off unit and pick it back up in Mountain View. Let's see, I would have been without the AVR for many weeks and they would do a reset so I would loose my settings and I still spend half of what a card cost - it was an easy decision for me.
Reply
Reply
post #3474 of 5195
1/1/11 at 5:42am
Quote:
Originally Posted by HTPCat View Post

This is correct...some have been waiting 6 plus weeks and it would have cost me around $75 to ship the unit insured to New Jersey or I could have made 2 roundtrips of about 3 hours each plus $60 in gas to drop off unit and pick it back up in Mountain View. Let's see, I would have been without the AVR for many weeks and they would do a reset so I would loose my settings and I still spend half of what a card cost - it was an easy decision for me.


And by doing your own work..in theory have voided your factory warranty...?

And trust me..I have been there done that..ie being without the unit...for 4 weeks with an Onkyo product
So I know its a royal PITA

By the way $75 sounds like a stretch for shipping...I just shipped an Onkyo 875 unit that weighs a lot more( about 15lbs) than the 4310 from Ohio to Florida for $45.00( insured)

and I haven't played with this unit enough to know how much time a reset would have put me back for time( I bought one of the units for 75% off($499.00) at Best Buy)
But the Onkyo took me 20 mins to get back with the settings
It actually took me more time to physically place and wire the unit than to reset the sound( Audessey etc)

But..I do understand who wants to be without a unit for weeks
Though..I am not sure I would take the initiative to do any work on the unit that was in warranty
I still have the option of extending the term of he factory warranty( through Best Buy) for 4 years for about $80.00. I like the way their warranty costs varies with the actual price you paid for the unit.
That might be an option I use....though I am still not 100% sure I am keeping it

Warren
Reply
Reply
post #3475 of 5195
1/1/11 at 9:04am
I could see $75 w/insurance for a couple grand.
Reply
Reply
post #3476 of 5195
1/1/11 at 9:44am
Quote:
Originally Posted by turnne1 View Post

And by doing your own work..in theory have voided your factory warranty...?

And trust me..I have been there done that..ie being without the unit...for 4 weeks with an Onkyo product
So I know its a royal PITA

By the way $75 sounds like a stretch for shipping...I just shipped an Onkyo 875 unit that weighs a lot more( about 15lbs) than the 4310 from Ohio to Florida for $45.00( insured)

and I haven't played with this unit enough to know how much time a reset would have put me back for time( I bought one of the units for 75% off($499.00) at Best Buy)
But the Onkyo took me 20 mins to get back with the settings
It actually took me more time to physically place and wire the unit than to reset the sound( Audessey etc)

But..I do understand who wants to be without a unit for weeks
Though..I am not sure I would take the initiative to do any work on the unit that was in warranty
I still have the option of extending the term of he factory warranty( through Best Buy) for 4 years for about $80.00. I like the way their warranty costs varies with the actual price you paid for the unit.
That might be an option I use....though I am still not 100% sure I am keeping it

Warren

You compare Ohio to FL $75 is not a stretch shipping with USPS Priority Mail insured with signature from CA to NJ. Voiding a warranty that had 7 months left and was basically useless was not an issue for me. This information was not presented to you or anyone else to suggest that you open up your machine and do the repairs yourself. It was simply the approach I took when given the various options. I have a fairly complex system, using AVR4310 as a pre/pro and running audyssey takes 20 mins, remembering all the other settings and making those adjustments usually takes me several days as I play with it and remember.
Reply
Reply
post #3477 of 5195
1/1/11 at 10:08am
Quote:
Originally Posted by HTPCat
This is correct...some have been waiting 6 plus weeks and it would have cost me around $75 to ship the unit insured to New Jersey or I could have made 2 roundtrips of about 3 hours each plus $60 in gas to drop off unit and pick it back up in Mountain View. Let's see, I would have been without the AVR for many weeks and they would do a reset so I would loose my settings and I still spend half of what a card cost - it was an easy decision for me.

Quote:
Originally Posted by turnne1 View Post

And by doing your own work..in theory have voided your factory warranty...?

And trust me..I have been there done that..ie being without the unit...for 4 weeks with an Onkyo product
So I know its a royal PITA

Warren

Just a precaution for those who do this retrofit themselves. Normal electronics practices for handling circuit cards dictate having yourself grounded with a wrist strap while handling the card(s). Or at least discharge yourself to a grounded metal object nearby (light switch screw or water pipe) so you don't hold any static charge (especially on a cold dry winter day) and don't be walking across carpets or taking off sweaters while working with the electronics. And of course stay away from the power supply capacitors etc., which can shock you badly, even with the unit unplugged.

And then of course there's the personal decision of risking voiding your warranty....and the risk that your existing software is not up to date enough to handle the new NIC card (which someone earler talked about re a Denon Service Bulletin DZ10-066, though I haven't heard anyone report here that they were unable to boot up the new card yet...I haven't tried accessing this service bulletin; does anyone know how to do this?)

Bob
Reply
Reply
post #3478 of 5195
1/1/11 at 10:29am
Quote:
Originally Posted by Bobamaniac View Post

Quote:
Originally Posted by HTPCat
This is correct...some have been waiting 6 plus weeks and it would have cost me around $75 to ship the unit insured to New Jersey or I could have made 2 roundtrips of about 3 hours each plus $60 in gas to drop off unit and pick it back up in Mountain View. Let's see, I would have been without the AVR for many weeks and they would do a reset so I would loose my settings and I still spend half of what a card cost - it was an easy decision for me.



Just a precaution for those who do this retrofit themselves. Normal electronics practices for handling circuit cards dictate having yourself grounded with a wrist strap while handling the card(s). Or at least discharge yourself to a grounded metal object nearby (light switch screw or water pipe) so you don't hold any static charge (especially on a cold dry winter day) and don't be walking across carpets or taking off sweaters while working with the electronics. And of course stay away from the power supply capacitors etc., which can shock you badly, even with the unit unplugged.

And then of course there's the personal decision of risking voiding your warranty....and the risk that your existing software is not up to date enough to handle the new NIC card (which someone earler talked about re a Denon Service Bulletin DZ10-066, though I haven't heard anyone report here that they were unable to boot up the new card yet...I haven't tried accessing this service bulletin; does anyone know how to do this?)

Bob

I don't know how to access the service bulletin, but my unit had not been updated for 5 or 6 months maybe longer and I didn't have any problems. FYI, I used a mat with grounded wrist band when I replaced the card (I use the mat when building HTPC's).
Reply
Reply
post #3479 of 5195
1/1/11 at 10:46am
Quote:
Originally Posted by HTPCat View Post

...I used a mat with grounded wrist band when I replaced the card (I use the mat when building HTPC's).

Most of us don't have much use for such a mat. Question: having removed the cover and preparing to remove the screws and unlock the clips which hold the card in, would not simply touching the chasis first, before the card, discharge static charge for safe handling?
Reply
Reply
post #3480 of 5195
1/1/11 at 11:28am
Quote:
Originally Posted by SoundofMind View Post

having removed the cover and preparing to remove the screws and unlock the clips which hold the card in, would not simply touching the chasis first, before the card, discharge static charge for safe handling?

Only if the chassis is grounded and you touch a grounded conductive surface. Oh and don't move after you ground yourself.

It's very unlikely to be an issue but it's your money.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Receivers, Amps, and Processors

Gear mentioned in this thread:

AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4310CI Thread