Denon AVR-4310CI Thread - Page 171

Going with the obvious. Do you have an antennae connected? Was it working before? What has changed?

Yes on the Ant
Never got it to work

No, original nic

The NIC is a known defect on the 4310CI, so you're likely experiencing it as this point.

Of any source, the FM Tuner should always be the one to play without issue.

Make sure there is an antenna connection made.

Thanks for the info, took it in to my local Denon service place today, and just made it under warranty by a month

There are several owners on this thread that have or have had an issue with the FM HD radio on the 4310. Enter the search words "motorboat" "motorboating" "HD FM radio" and you'll get several hits. This issue is NOT as widespread as the NIC issue. Both my original 4310 and an exchange unit had/have issues with the FM radio. I recently sent my 4310 to Denon factory service for the "motorboat" problem (audio locks up and repeats endlessly in a very short loop), got my unit back and it's STILL acting up...3 times in the first 24 hrs. Sometimes in the past when my AVR did this, I would be able to tune my way out of the "digital hell" motorboat sound, but then no stations after that would come in at all. Power cycling was the only way for me to fully recover. Microprocessor resets did not help in my situation, but you might give it a try, along with unplugging from AC for 10 minutes and plugging back in....
I have lived my 4310's FM radio glitching for 2 years, was very hopeful that it's recent trip to PanurgyOEM/Denon would fix the situation (they did replace the NIC)....they assure me they also replaced the HD tuner, but the problem still remains. I am most likely going to send it back for round 2 (they have been responsive and sent another ship label)
If your unit is still under warranty, and you've eliminated the antenna thing as the cause of your problem, my advice would be send it in for service if FM HD radio is important to you ( it is to me, I'm lucky to have 2 or 3 good stations where I live).
Good luck!!

Good timing.

Denon offers a 2 year warranty on the 4310CI and your credit card provider may add an additional 1 year (Amex will do this for sure) for a total of 3 years for any of you 4310CI owners who are having issues but have not sent your unit in for warranty repair.

Just dropped my 4310 off at UPS. Feeling nervous! I hope my baby comes back in good working order!

I used USPS Priority and it was a quick 2 week turnaround...

Nice avatar JD.
Mine doesn't have "Other"?

Stupid question guys...

My home is pre-wired for a whole home audio system, but I never attempted to set one up.

Is the 4310 OK for this?

I assume you can use a separate zone for the whole home audio and concurrently use another zone for the home theater?

I have blank wall plates throughout the house with unfinished cabling in them for wall mounted controls.

Finding the speaker wires will be more difficult...assuming they even ran speaker wires into most rooms, the upper corners of my walls are all finished over with no visible wall plates or ports or anything, except for outside where I have a few areas with looped cord exposed (outside is the primary area I am interested in setting up anyway).

I have spare speakers, so is the only thing I would need be to make sense of how the builder wired the place and install a couple speakers outside and wall mounted controls?

Which wall mounted controls are the "best bang for the buck" right now?

Figured Black Friday may be the right time to try this to minimize expenses.

Thanks for any tips.


P.S. One potential problem (of many) would be that I do not have the 4310 where all the home audio cabling terminates (closet downstairs)...but there is cabling where I have the 4310.

Not sure if I could get away with keeping the 4310 where it is and tapping into the wiring in a manner in which it wasn't really originally intended.
Edited by rpr - 11/18/12 at 10:47am

The 4310CI will be fine for your main zone surround sound setup, but you'll need to connect the Zone 2 pre-outs to an external amp to power the whole house speakers.

Bummer...thanks.

Any suggestions on the types of amps that would work well for whole home audio systems?

Are Emotiva amps still the most bang for the buck units that most people go with?

Subscribing...apparently I have two accounts. Sorry.

Hmmm...just saw in the manual that you can use the "Surr Back/Amp Assign" speaker terminals to effectively reassign your high/wide outputs to a different zone, and it sounds like this will output amplified signals (not Pre-Outs) and avoid the need for a separate amp.

Am I understanding this correctly?

You would only be able to directly power 2 speakers when you "re-assign" the two available amps. To get audio to a "whole house system" there needs to be an amp setup to the whole house speakers that will accept RCA-type connections from the 4310 for left/right duties. Remember that only analog sources will work for this so, for example, a Blu Ray player connected only with an HDMI cable will not be able to send audio out the "Zone2" analog channels.

Good luck.....

^^
Also PCM 2.0 over optical/digital coax will pass to Zone 2 as well.

I got my 4310 back from Panurgy today and the packing list says:

RECOVERED MAC ADDRESS, UPDATED FIRMWARE VERSION LAST.

I guess they did not replace the NIC card. Anyone else have this resolution from Panurgy? Is this something I could have done myself? Processor resets never allowed me to connect again to the network. I hope this fix holds up over time. Kind of disappointing that the card with a known issue was not replaced considering I paid $60 to ship it there. Hope I am not SOL after the warranty expires.

Let us know how it works after you hook it up. Good luck.

Look thru the top of the AVR at the top left corner. Are the PCB traces silver or gold? I believe silver is the old card and gold is the new version....

Changing NIC is easy especially if you are familiar at all with computer upgrades... Screw out/screw in... Just need to order part. If AMP is out of warranty then popping top doesn't matter. I changed mine about 2 years ago I think.

The new card is outlined with green lines and the old one is outlined with gold. I replaced mine a year ago and haven't looked back.

Yes I have experience with PC card upgrades and I am sure this is easy, but I don't want to pay for the card if it should be covered under the warranty.

Ya that's understood, for me I didn't want to be without my system for 3-4 weeks.

Yes, I reversed it. Gold = old...

The OP needs to look specifically at posts 4108 & 4113 for photographic clarification as to which NIC he has.

That's how I felt along with the cost of the shipping I figured I could do it myself for about the same

Ok, well the unit is hooked back up and I have an IP address! Glad it's working and wasn't damaged in shipping. They did a nice job of packaging it for the return trip. I shipped the unit via UPS on Monday November 12th, so I am happy with the turnaround time which included Thanksgiving.

I see the differences in the NIC from the earlier posts but I couldn't tell from the top down view if I was looking at the right thing. I recall thinking that I had the old card. I could no longer network connect (and I could before) and I was having HDMI switching issues occasionally, so I assume I had an old card that went out. I could be wrong but all the symptoms were there. It's back in the cabinet now so hopefully it stays there for a long while!

It has been a while but I just checked for a firmware update and it came back as one being available. Have not updated since the NIC was replaced and am reluctant to "click" the update button as the unit has been flawless since the repair (quite a while ago).

Unless there are any true benefits not sure I want or need to do the upgrade.....

Please advise....