or Connect
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4310CI Thread
New Posts  All Forums:Forum Nav:

Denon AVR-4310CI Thread - Page 173

post #5161 of 5295
Hi everyone,

Wondering if anyone has this issue. Over the weekend I received my new Samsung plasma, I Have the dual hdmi outs from the 4310 connected to hdmi 1 and 2 and a bluray player connected to hdmi 3 on the TV. This is the same configuration I had on my old TV that worked fine. Anyway, the new TV loses the signal every 1-2 seconds in this configuration. Even though he new tv is the newest addition to my setup, I did some extensive troubleshooting and narrowed it down to the receiver. If I go into the menu of the 4310 and set hdmi monitor out to 1 instead of dual the TV plays perfectly, its only when I switch back to dual does the TV start freaking out. I made sure the hdmi control functions were turned off on all my devices. Am I missing something or do I just have to live with it? I also tried removing the bluray player from hdmi 3 and connecting the ps3 to hdmi 3 on the tv with the same results, I changed all the hdmi cables as well. then I bypassed the 4310 and connected three hdmi devices directly to the tv and it was fine. Again, as soon as i connected the dual hdmi's again the flickering starts.
post #5162 of 5295
I haven't tried using the dual monitor option, but is there a reason you don't want to run your player and the ps3 through the 4310?
post #5163 of 5295
I haven't tried using the dual monitor option, but is there a reason you don't want to run your player and the ps3 through the 4310?
post #5164 of 5295
Quote:
Originally Posted by pbarach View Post

I haven't tried using the dual monitor option, but is there a reason you don't want to run your player and the ps3 through the 4310?

The tv is 3d and I have a 3d bluray player with dual outs, one connected to the TV and the other connected to the receiver. The ps3 connected to the TV was just a test to make sure the bluray player wasn't causing the issue.

thanks for the quick reply.
post #5165 of 5295
Why do you want both outputs from the 4310 to the same TV for?
post #5166 of 5295
I have some questions regarding adding an external amp to the 4310. I have looked in the onwner manual and didn't see anything regarding settings when using an external amp nor did anything come up durning my search in AVS. My question is when the amp is connected to the preamp outs are there any settings required to shut off the internal amps that are not being used? Additionally when running the audyssey setup, does the user just proceed as before and let the AVR identify the speakers it self using theexternal amp for the front LCR? I just wanted to make sure I cover all my bases. Thanks JT
post #5167 of 5295
Quote:
Originally Posted by Splicer010 View Post

Why do you want both outputs from the 4310 to the same TV for?

Since game mode on Samsung TV's are not easy to get to, I had one hdmi port on the tv setup for game mode and different color settings. The other port was being user for all other video functions. Lazy, I know but it worked well. Its not the end of the world if I cant set it up the same way but It more freaked me out when I connected my brand new tv and the signal kept dropping every 2 seconds. As of now im just using one hdmi out from the receiver and its working fine.
post #5168 of 5295
Quote:
Originally Posted by jnnt29 View Post

I have some questions regarding adding an external amp to the 4310. I have looked in the onwner manual and didn't see anything regarding settings when using an external amp nor did anything come up durning my search in AVS. My question is when the amp is connected to the preamp outs are there any settings required to shut off the internal amps that are not being used? Additionally when running the audyssey setup, does the user just proceed as before and let the AVR identify the speakers it self using theexternal amp for the front LCR? I just wanted to make sure I cover all my bases. Thanks JT
Hi. See OM p22. Connect the speaker wires to the terminals on the ext amp, run RCA interconnects from the AVR preouts to the respective amp inputs. Yes, simply proceed with Audyssey as usual.

The unused amps in the AVR cannot be turned off but they really aren't amplifying anything without a speaker attached to the assigned terminals of the AVR itself.

So why would you need an ext amp? Are those speakers low impedence (less than 6 ohms?)
post #5169 of 5295
Quote:
Originally Posted by SoundofMind View Post

Hi. See OM p22. Connect the speaker wires to the terminals on the ext amp, run RCA interconnects from the AVR preouts to the respective amp inputs. Yes, simply proceed with Audyssey as usual.

The unused amps in the AVR cannot be turned off but they really aren't amplifying anything without a speaker attached to the assigned terminals of the AVR itself.

So why would you need an ext amp? Are those speakers low impedence (less than 6 ohms?)

Sound of mind,
Thanks for the help. I'm slowly upgrading my system and the amp is more for next steps. I did see the info on page 22 regarding the interconnections. I suspected that the amps would be dormant without a load on them, but I just didn't want to move forward and do something that might damage the system. Thanks again for the quick response.
post #5170 of 5295
Quote:
Originally Posted by jnnt29 View Post

I have some questions regarding adding an external amp to the 4310. I have looked in the onwner manual and didn't see anything regarding settings when using an external amp nor did anything come up durning my search in AVS. My question is when the amp is connected to the preamp outs are there any settings required to shut off the internal amps that are not being used? Additionally when running the audyssey setup, does the user just proceed as before and let the AVR identify the speakers it self using theexternal amp for the front LCR? I just wanted to make sure I cover all my bases. Thanks JT

Also be sure to review the Audyssey 101/FAQ Guide linked in my sig that includes the following information ...

a) 13. Will Audyssey work if I have external amplification?

Also,some external amps will have a higher gain structure and may require the use of "line attenuators" as noted below ...

e) 6. What do I do if my speaker trim levels are at the limits of their adjustment (ie. maxed out at -12db)?
Edited by jdsmoothie - 3/13/13 at 10:58pm
post #5171 of 5295
Quote:
Originally Posted by jdsmoothie View Post

Also be sure to review the Audyssey 101/FAQ Guide linked in my sig that includes the following information ...

a) 13. Will Audyssey work if I have external amplification?

Also,some external amps will have a higher gain structure and may require the use of "line attenuators" as noted below ...

e) 6. What do I do if my speaker trim levels are at the limits of their adjustment (ie. maxed out at -12db)?

Thank you for the update on both the Audyssey adjustments and the trim levels. This is exactly what I was looking for! Thank you JDSmoothie.
post #5172 of 5295
Quote:
Originally Posted by Splicer010 View Post

On the phone with Steve now. He wants it sent back to them to take another look. Here's hoping against hope Denon will make this issue right. redface.gif
UPDATE: Replacement 4310 is on the FedEx truck for delivery tomorrow. No problem found with mine. Only being sent another to eliminate the TV as the issue. I just know it has been 1.5 months since I sent it in (after only having it a few days from another 2 week stay at the Panurgy Inn) and I am excited to not have to listen to TV speakers for Pandora or movies.
post #5173 of 5295
When is enough already??? Got in this evening to find the refurb 4310 sitting on my LR floor!!! cool.gif So psyched!!! Connect everything...Seems to be perfection!!! cool.gif BUT WAIT!!! rolleyes.gif

This new 4310, while I do believe it has the new NIC card installed (GREAT!!!) apparently HDMI 3 (SAT/CBL) will NOT accept an input signal. The other inputs are fine.

So the question posed is this: What do I do? Do I bitch and send it back and go another 6 weeks + to get it back? DO I just keep it and use a different HDMI port? I 'WAS' thinking the latter but then this fun little thought entered my head; if one HDMI port is bad, what's keeping the others to go bad as well? And more importantly, WHEN as this new unit came with a 1 year warranty and most of my issues have arisen after that first year? Is it worth the chance or am I justified complaining? I mean geez, c'mon now...how much more of this is a man supposed to take? I suppose they will try to blame my TV again even though all other ports work (I guess, haven't tried the front port, kinda disgusted with this whole Denon thing anymore.) It used to be that to hear the name Denon made me smile...now I just cringe. frown.gif
post #5174 of 5295
No offense but I highly doubt that's true. Either your specific unit is defective or you has a setting off (probably input mode).
post #5175 of 5295
No offense taken, my friend. I will try again later this evening but I thought I had it set correctly...of course that and $5 still won't buy you a Starbucks. wink.gif

And I deleted my 'fun fact'. Hope you are right about that as it makes zero sense to me as well.
post #5176 of 5295
UPDATE - This replacement unit works to a point. The #3 HDMI input is dead, won't accept an input from any of 3 different devices. I have decided that since we have gone so long without music/movies that we are not accepting of having to send it back yet again (at least for now wink.gif ) and be deprived for even longer. Other than that this unit seems to be A-OK. No flashing of the picture, change the volume on the remote and the TV screen (and AVR display) no longer cut out. So I have no idea why Denon/Panurgy say there is nothing wrong with the original 4310.

This 4310 performs waaaaaay better as far as the PC access. Now it is snappy and responsive. I click on 'Main Zone Control' and the page pops up virtually instantly. With my old unit, even if I had the settings turned to on, the PC could NOT control the 4310 UNLESS the 4310 was already turned on. That was frustrating.

If it weren't for the quality of audio the 4310 produces, along with Audyssey, I probably would have just sold it and gone to another brand. As it is though, since I do not 'need' the 'bad' HDMI port anyway, I am just going to overlook it and be so very thankful I can at least use my AVR without all the issues now. cool.gif

The scary thing is that I was told that most likely my old 4310 would be cleaned and put out as a refurb now since they can find no wrong. eek.gif

Denon cust serv, was definitely a PITA to work with on this. Promised call returns were never made. Emails however that I thought were never sent to me, were found in the friggen spam folder so I can't say they never emailed as promised, but I did see that emails were not sent until after the fact. Again, a moot point now I suppose, but I still do not have nice things to say about this encounter beyond Denon doing what was right and replaced a defective unit. A completely opposite experience than the 1st couple of times I had to deal with them.

I still highly recommend Denon as the SQ (IMHO) is simply unmatched, just hope no one needs to go thru what I had to.

Anyway, in the end it all works out and I just want to say, THANK YOU DENON!

EDIT - BP, I guess I did overlook something in my excitement in getting it all up and running. The VCR HDMI port does indeed pass HDMI audio. redface.gif
post #5177 of 5295
hmmm :-) I am sure bigpig could comment but its probably not worth his while. Rather "suspicious". Anyways, I am sure Denon will be happy... :-)
post #5178 of 5295
OK then! Just discovered after finishing setup that HDMI input #2 does not work. rolleyes.gif

Called Denon, FINALLY got thru to a manager 'Cory'...What Cory did in less than 3 minutes on the phone was more help than I received the last 3 months! I am returning the unit (4310) and they are going to replace it with a 4311! cool.gif Why this couldn't be done the 1st time around, I dunno, but Cory was EXTREMELY helpful, much like my very first couple of Denon service encounters. So I am waiting on the return ship label from Denon, and wait for the new AVR which the 4311 is, as I have read/been told, is rock solid where-as the 4310 is just so unreliable.

Again I say THANKYOU DENON (and Cory! wink.gif )
post #5179 of 5295
I have recently experienced a strange thing happening to my 4310CI; when never the power is off or plug is kicked out when watching movies and coming back or plug again, my unit could not turn on; absolute shut off; but if I wait around 6-7 hour later, I can turn it on and use as normal; anyone has similar this or experienced about this issue? this is really disaster to me at the moment,
post #5180 of 5295
^^
This has never happened to me in 2 1/2 years of ownership.
post #5181 of 5295
^^haivx, that's odd. You're saying that even after a normal shut off, you can't get it back on for 6 hours?
I've can't remember hearing of a problem like this.
Has there been any flashing of the light ring around the power button? If so then we can troubleshoot based on the flash pattern.
If no flashing geeze, I dunno-I guess I'd try a reset the microprocessor procedure. BTW, first do a network Save if you haven't first so afterwards you can then Load your settings and calibration.
post #5182 of 5295
Quote:
Originally Posted by SoundofMind View Post

^^haivx, that's odd. You're saying that even after a normal shut off, you can't get it back on for 6 hours?
I've can't remember hearing of a problem like this.
Has there been any flashing of the light ring around the power button? If so then we can troubleshoot based on the flash pattern.
If no flashing geeze, I dunno-I guess I'd try a reset the microprocessor procedure. BTW, first do a network Save if you haven't first so afterwards you can then Load your settings and calibration.
no, just when power out unintention, the normal shut off is still working properly; I will see reset option; is there any thing related to HDMI function/cable issue here?
post #5183 of 5295
^I dunno. There is a well-known problem with the 4310 NIC (network card), but based on your description it doesn't seem like that.

There has been a problem reported with an unexpected power outage wiping out the last Audyssey calibration on some Denon AVRs, but that is not what you have.

One thing occurs to me-I wonder what it is about your setup that causes your 4310 to be subjected to this undesirable situation of "plug is kicked out when watching movies". The power cord should be securely connected into a surge suppressor that is securely connected into the wall outlet.
post #5184 of 5295
"Plug being kicked out" = spouse? Dog? Cat?
post #5185 of 5295
"Plug being kicked out" = sudden power interuption AS IF the "Plug being kicked out" is my guess...
post #5186 of 5295
Quote:
Originally Posted by jerrold14 View Post

Hi everyone,

Wondering if anyone has this issue. Over the weekend I received my new Samsung plasma, I Have the dual hdmi outs from the 4310 connected to hdmi 1 and 2 and a bluray player connected to hdmi 3 on the TV. This is the same configuration I had on my old TV that worked fine. Anyway, the new TV loses the signal every 1-2 seconds in this configuration. Even though he new tv is the newest addition to my setup, I did some extensive troubleshooting and narrowed it down to the receiver. If I go into the menu of the 4310 and set hdmi monitor out to 1 instead of dual the TV plays perfectly, its only when I switch back to dual does the TV start freaking out. I made sure the hdmi control functions were turned off on all my devices. Am I missing something or do I just have to live with it? I also tried removing the bluray player from hdmi 3 and connecting the ps3 to hdmi 3 on the tv with the same results, I changed all the hdmi cables as well. then I bypassed the 4310 and connected three hdmi devices directly to the tv and it was fine. Again, as soon as i connected the dual hdmi's again the flickering starts.

I think it's because the other input is not maintaining the hdmi sync when it's not selected. I noticed this on my 4810ci with a plasma connected to one hdmi and another device connected to the other output.

Try placing a matrix switcher with dual outputs between the device and tv inputs. This will maintain sync with the denon amp md devices.
post #5187 of 5295
Quote:
Originally Posted by haivx View Post

I have recently experienced a strange thing happening to my 4310CI; when never the power is off or plug is kicked out when watching movies and coming back or plug again, my unit could not turn on; absolute shut off; but if I wait around 6-7 hour later, I can turn it on and use as normal; anyone has similar this or experienced about this issue? this is really disaster to me at the moment,

Hey, a troubleshooting tip I just stumbled on in the 4311 manual may help:
"Power does not turn on- the safety protection device may be activated. Unplug the power cord and wait 10 seconds, then plug it in again."
Edited by SoundofMind - 3/31/13 at 4:31pm
post #5188 of 5295
Quote:
Originally Posted by SoundofMind View Post

Hey, a troubleshooting tip I just stumbled on in the 4311 manual may help:
"Power does not turn on- the safety protection device may be activated. Unplug the power cord and wait 10 seconds, then plug it in again."
actually I have sent to local dealer to repair/check my unit; I was advised that the unit power source has defect/faulty relay or capacitors that needs to release all power before turning back to normal condition (6-7hours) which it can be turned on as usu:rolleyes:all? anyway, I will wait and see after two weeks and have nothing to do with my other stuff in my HT syst:mad:em !
my children are culprit for sudden kick off of the :Dplug
post #5189 of 5295
PM sent zcondo, I was one of the unlucky ones too, just wondering how your 4310 is doing after the 2nd repair. Considering testing my luck again with another trip for service and repair...
Quote:
Originally Posted by zcondo View Post

Quote:
Originally Posted by billbillw View Post

Don't care much about the newer network features. I have a WDTV Live Hub that serves me well for most types of streaming. Not an Iphone user, so Airplay, etc. not of consequence.
Honestly, if my 805 hadn't developed these HDMI issues, I'd be perfectly happy with it. Audyssey XT seemed to do very well for me. I'm sure XT32 is a step up, but its almost double the price for the 4311 right now. Cant' see spending that much right now. If I was, I'd probably be considering the Onkyo NR3009 which would actually be a closer replacement for my Ultra2 certified 805.
Think there is any meat in the Made in Japan preference?
Also, are there any signs of the newest replacement Network cards being any more reliable? I would hope that the refurbs would come with the newest version of the card, but that could be a false assumption. Kinda crazy to think that I've had PCs running for 7-10 years with the same network card working just fine...

I am probably one of the more unlucky 4310 owners, having to replacle the HD tuner twice and the network card once. Tearing my system down twice and going without the 4310 for quite ahwile waiting for the repairs to be done. But, everything was fixed under warranty, she is performing flawlessly now, and I love the sound of this unit.

Even my friends that are not into this stuff comment about how great it sounds.
post #5190 of 5295
Everything is still working perfectly since the second repair.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Receivers, Amps, and Processors
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4310CI Thread