or Connect
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4310CI Thread
New Posts  All Forums:Forum Nav:

Denon AVR-4310CI Thread - Page 174

post #5191 of 5295
Good to hear your unit is still OK after the 2nd repair, I decided to send mine back, hoping for the same smile.gif
Thanks for your reply!
post #5192 of 5295
Quote:
Originally Posted by Floran View Post

I have a spare 4310 network card (DM860); if you need one, please send me a message.
It's the new model with green borders; I got it when my 4310 was acting while streaming from the media server but it turned to be the wireless bridge instead.

Thanks for the offer of help, Denon replaced both the network card and HD radio tuner during the 1st repair/service but it appears they will have to replace the tuner again...waiting to hear more details from them soon. When I get it back I'm going to make extra sure they have indeed the right NIC card installed and pray that tuner #2 works properly (without the intermittent "motorboat" sound other owners have posted about here). Most have had the issue eliminated with one tuner replacement, but at least one other forum member and me have had to have our 4310s serviced twice. My bad luck with this dates back to the original purchase that was exchanged for a 2nd unit, both had the same issue w/FM HD radio. The 2nd replacement/exchange 4310 is in round 2 service as I write this, fingers crossed for a happy ending...
post #5193 of 5295
I would hold onto it for awhile longer unless the 4310 is no more for you. Not a question of 'IF' it will fail, rather, 'when'. wink.gif
post #5194 of 5295
So did you get your replacement 4311 (and then move over to that thread)?????


Edit: Nevermind. Popped over to the 4311 and I see how active you are over there..... Frustrating to work with Denon while the 4310 was down. Luckily I had my trusty 4802 when the 4310 network card went out and it took months to get repaired (since they ran out of replacements). Unit has been flawless since then but not seemingly as solid as the 4311 appears to be...
Edited by Duck05 - 5/12/13 at 6:27pm
post #5195 of 5295
I have to admit, my 4310 [after the NIC replacement] up untill the video started flashing...was flawless. I honestly could not have been happier with it. The 4311 is [indeed] much better, but as I keep saying, I really would have been just as happy (for arguments sake) if the replacement 4310 would have worked out instead. But so far, the 4311 absolutely 'bests' the 4310, but not like you think I think. Yes, the XT32 is an awesome bonus, but for me, the real improvement is the network capability. I don't use 3d, don't care about 4K (yet), so pretty much, aside from the Pandora app, and the responsiveness of the network, for the way we use it, the differences are minimal in comparison.

What really disappointed me was that Denon tried to put this all off on my TV being the problem. Of course, it wasn't. smile.gif Getting them over that mountain was what was most time consuming in my opinion. Once they realized that the issue was not on my end, the replacement(s) started being shipped.
post #5196 of 5295
Brief update: got my 4310 back from Panurgy a little over a week ago from round 2 repair. HD Tuner replacement #2 has rid the unit of the so-called "motorboat sound" problem when using FM radio I've had from the beginning...I had given up on this issue after 1st service/repair (NIC card/HD Tuner) and after some time had passed Denon actually reached out to me to check on the status of my unit. When I told them I was still having the issue, they quickly sent me another pre paid shipping label to Panurgy, even though the unit is out of 2 year warranty....dealing with Denon and Panurgy with this issue the past 2 1/2 years has been a mixed bag, but their recent actions to go the extra mile to resolve this and fix my unit are most appreciated. THANK YOU Michael and Steve @ Denon!
post #5197 of 5295
Forgot to thank AVS members who have posted and/or exchanged PMs with me about this 4310 FM Radio issue, much appreciated!
smile.gif
post #5198 of 5295
Well, it's back....after 2nd HD Tuner replacement and one month of no problems, the "motorboat sound" has now occurred twice in the past 24 hours. 2 units originally from BB and 2 trips to PanurgyOEM (1 new NIC, 2 HD Tuners) and this issue still persists for me. If my local market didn't have the 3 seperate, not multicasting, excellent public radio stations (news,classical & AAA/jazz) broadcasting w/HD signal I wouldn't care...although if I sell it I really was hoping the next owner would not inherit this issue. Anybody else who has had their HD tuner replaced once or twice have this issue come back?
Edited by davidbarrickman - 6/12/13 at 5:18am
post #5199 of 5295
Quote:
Originally Posted by davidbarrickman View Post

Well, it's back....after 2nd HD Tuner replacement and one month of no problems, the "motorboat sound" has now occurred twice in the past 24 hours. 2 units originally from BB and 2 trips to PanurgyOEM (1 new NIC, 2 HD Tuners) and this issue still persists for me. If my local market didn't have the 3 seperate, not multicasting, excellent public radio stations (news,classical & AAA/jazz) broadcasting w/HD signal I wouldn't care...although if I sell it I really was hoping the next owner would not inherit this issue. Anybody else who has had their HD tuner replaced once or twice have this issue come back?

Perhaps you can contact the Reps you were working with at Denon to see if there is an alternative, maybe a replacement with a Refurbished 4311? Can't hurt to try. Just a thought.
post #5200 of 5295
Quote:
Originally Posted by jnnt29 View Post

Perhaps you can contact the Reps you were working with at Denon to see if there is an alternative, maybe a replacement with a Refurbished 4311? Can't hurt to try. Just a thought.

After 3 failed NIC's on my 4810 this is exactly what Denon did for me. Granted it took several phone calls and a lot of insistence but they did finally take care it.
post #5201 of 5295
Quote:
Originally Posted by davidbarrickman View Post

Well, it's back....after 2nd HD Tuner replacement and one month of no problems, the "motorboat sound" has now occurred twice in the past 24 hours. 2 units originally from BB and 2 trips to PanurgyOEM (1 new NIC, 2 HD Tuners) and this issue still persists for me. If my local market didn't have the 3 seperate, not multicasting, excellent public radio stations (news,classical & AAA/jazz) broadcasting w/HD signal I wouldn't care...although if I sell it I really was hoping the next owner would not inherit this issue. Anybody else who has had their HD tuner replaced once or twice have this issue come back?
Quote:
Originally Posted by jnnt29 
Perhaps you can contact the Reps you were working with at Denon to see if there is an alternative, maybe a replacement with a Refurbished 4311? Can't hurt to try. Just a thought.
Make a video (w/sound wink.gif ) and post it on a private youtube channel so they can see (hear) for themselves this recurring issue...That is what I ended up having to do...
Clarification-I had to do it to show the HDMI/Remote control problems...

Quote:
Originally Posted by JackRum View Post

After 3 failed NIC's on my 4810 this is exactly what Denon did for me. Granted it took several phone calls and a lot of insistence but they did finally take care it.
Same here for me...They were fantastic in the end and traded me up to a refurb 4311 and I couldn't be happier with the 4311 OR Denon!!! Just stay away from the xx10 models is all. Sad too...the 4310 had such potential to be great but was rushed out, knowing full well the 4311 was around the corner with new hardware for 3D etc...The 4310 really should never have been released IMHO...
Edited by Splicer010 - 6/12/13 at 6:54am
post #5202 of 5295
Quote:
Originally Posted by Splicer010 View Post

Quote:
Originally Posted by davidbarrickman View Post

Well, it's back....after 2nd HD Tuner replacement and one month of no problems, the "motorboat sound" has now occurred twice in the past 24 hours. 2 units originally from BB and 2 trips to PanurgyOEM (1 new NIC, 2 HD Tuners) and this issue still persists for me. If my local market didn't have the 3 seperate, not multicasting, excellent public radio stations (news,classical & AAA/jazz) broadcasting w/HD signal I wouldn't care...although if I sell it I really was hoping the next owner would not inherit this issue. Anybody else who has had their HD tuner replaced once or twice have this issue come back?
Quote:
Originally Posted by jnnt29 
Perhaps you can contact the Reps you were working with at Denon to see if there is an alternative, maybe a replacement with a Refurbished 4311? Can't hurt to try. Just a thought.
Make a video (w/sound wink.gif ) and post it on a private youtube channel so they can see (hear) for themselves this recurring issue...That is what I ended up having to do...
Clarification-I had to do it to show the HDMI/Remote control problems...

Quote:
Originally Posted by JackRum View Post

After 3 failed NIC's on my 4810 this is exactly what Denon did for me. Granted it took several phone calls and a lot of insistence but they did finally take care it.
Same here for me...They were fantastic in the end and traded me up to a refurb 4311 and I couldn't be happier with the 4311 OR Denon!!! Just stay away from the xx10 models is all. Sad too...the 4310 had such potential to be great but was rushed out, knowing full well the 4311 was around the corner with new hardware for 3D etc...The 4310 really should never have been released IMHO...
Thanks guys for your replies. I am outside the original 2 year Denon warranty by several months. They certainly have tried to take care of this. I doubt they would offer a refurb 4311 outside of warranty, but maybe I'm wrong...I imagine they'll probably want me to ship it back to Panurgy for round 3 under the 90-day repair warranty at this point. I sent them an email with 2 minute mp4 audio recorded by my phone of the 2nd "motorboat" yesterday. Of course it hasn't acted up since, it's a very intermittent and unpredictable issue. I guess I'll continue to wait for the next "motorboat" visit and this time try to use the camera on my phone, rather than just the audio recorder. I've never posted anything on YouTube (I'm a bit behind the times) but I certainly may give it a try. JackRum and Splicer I'm glad they came through for you guys, the 4x10 series models have certainly been a troubled line...
post #5203 of 5295
Who cares if its outside of warranty? You've had a THIRD failure of a problem that was already attempted to be fixed twice while under warranty. You have the part replaced twice already and now it's failed again. They will take care of you if you push hard enough.

The fact of the matter (unfortunately) is that those xx10 network models had some inherent flaws. Push for a replacement with a different model.
post #5204 of 5295
Thanks very much batpig for your reply. I appreciate everything you and jd do for us Denon owners here and your website as well. Your advice means a lot, thanks!
post #5205 of 5295
Yes, 3X = lemon...and there are things like lemon laws that require replacement, NOT repair after the 3rd time...BP is correct, the problem initiated while under warranty...Start pushing! wink.gif
post #5206 of 5295
When looking at lists of audio files that are being streamed from a PC or read from a USB drive, is there a PageDown button that goes through an entire screenful of filenames at a time, or is holding down the the down-arrow key my only option?
post #5207 of 5295
Quote:
Originally Posted by davidbarrickman View Post

Thanks very much batpig for your reply. I appreciate everything you and jd do for us Denon owners here and your website as well. Your advice means a lot, thanks!

I second that... thanks guys!!! biggrin.gif


...Glenn smile.gif
post #5208 of 5295
Quote:
Originally Posted by davidbarrickman View Post

Thanks very much batpig for your reply. I appreciate everything you and jd do for us Denon owners here and your website as well. Your advice means a lot, thanks!

+++++1
post #5209 of 5295
Hi Guys. I have a weird problem over HDMI with my Denon 4310 which I recently acquired.

From My Intel HD2500 HDMI output the black level is perfect when going straight to the projector, or the TV.
But when passing through the DENON at 1080p the blacks are a bit too bright and the Gamma is way off (Is there a way to turn off HDMI post processing on the Denon so it just passes the signal without interfering with it?)

All I can see is the setting of Normal and enhanced in the Denon menu which changes the blacks even more. eg one setting is blacks too bright and the other is blacks way too bright.

Cheers in advance for any replies.
post #5210 of 5295
Try setting the "i/p Scaler" setting (p. 49 OM) to OFF and if still no joy then set the "Video Convert" setting (p. 49 OM) to OFF as well.
post #5211 of 5295
Quote:
Originally Posted by jdsmoothie View Post

Try setting the "i/p Scaler" setting (p. 49 OM) to OFF and if still no joy then set the "Video Convert" setting (p. 49 OM) to OFF as well.

Cheers.. I actually am running the hdmi through the DVR input now and its working perfect. I guess those settings you mentioned will fix the DVD hdmi input but im not worried as it has the perfect black levels now running through the DVR HDMI.
post #5212 of 5295
Forgive me please if this has been addressed somewhere in the thread--didn't see it when I searched.

I was an early owner of the 4310, and had the network card issue right away. Sent my unit to Denon back in 2010 and since it came back the unit has been fairly reliable. Now it is doing something I simply can't figure out.

Whenever I select the input for the receiver (which happens every time I turn it on since my remote control goes through a macro), the receiver fails to output any sound or picture. If I then power the receiver off and back on, it turns on the main zone and I have sound and picture. If I am watching one input and simply swtich to another (so not just on initial power on), it does the same thing--no sound or picture (again, powering off and on fixes it). It behaves this way regardless of whether I select the input via my harmony remote, the Denon main remote, or the Denon extra remote--so I have ruled out an issue with my harmony remote.

Anyone experience this and have any ideas? I have not yet done a complete hard reset/restore of the receiver, since I will lose all my settings. Obviously that is the next step unless someone has seen this before and has another fix.

Thanks for any advice you can offer.
post #5213 of 5295
Quote:
Originally Posted by Dixon View Post

Forgive me please if this has been addressed somewhere in the thread--didn't see it when I searched.

I was an early owner of the 4310, and had the network card issue right away. Sent my unit to Denon back in 2010 and since it came back the unit has been fairly reliable. Now it is doing something I simply can't figure out.

Whenever I select the input for the receiver (which happens every time I turn it on since my remote control goes through a macro), the receiver fails to output any sound or picture. If I then power the receiver off and back on, it turns on the main zone and I have sound and picture. If I am watching one input and simply swtich to another (so not just on initial power on), it does the same thing--no sound or picture (again, powering off and on fixes it). It behaves this way regardless of whether I select the input via my harmony remote, the Denon main remote, or the Denon extra remote--so I have ruled out an issue with my harmony remote.

Anyone experience this and have any ideas? I have not yet done a complete hard reset/restore of the receiver, since I will lose all my settings. Obviously that is the next step unless someone has seen this before and has another fix.

Thanks for any advice you can offer.

I had the same issue two weeks ago and the processor reset fixed the problem.. If you have your settings backed up then you could reload them after resetting the processor. JT
post #5214 of 5295

^Hi Dixon. I don't know what that problem is but is suggestive of HDMI handshake.  Has something changed, particularly irt the order components are turned on? 

 

"In general, HDMI works best during power up if you turn things on in the reverse order of the HDMI chain -- that is, display first, then AVR, then source device (the player in this case). This is simply because HDMI is an end to end protocol driven by the source device..."

 

Use Network Save for your settings, then if you ever need to do a mp reset simply Load the file and everything is right back including your Audyssey calibration.

The definitive post on Network Save by AustinJerry:

http://www.avsforum.com/t/1430049/the-official-denon-avr-4520ci-thread/330#post_22487485

post #5215 of 5295
Thanks guys. I will do the network save and try a reset.
post #5216 of 5295
As an update to the couple of posts above -- I went in to save my settings, and I have no IP address. Did a lot of trouble shooting (different cable, confirmed live ethernet, etc). Looks like my network card bricked again. This was not one of Denon's better efforts. rolleyes.gif
post #5217 of 5295

^Sorry to hear you've joined the exclusive 2nd NIC failure club. 

I agree that this AVR was one of their few flawed products.  IIRC one or two other models of the same year (the 4810?) suffered from the same defective board. 

 

I lucked out in that my NIC service was local, fast and pretty painless. And l had already been watching for a deal on an XT32 equipped AVR and soon got an A100 (4311) and sold the 4310. 

 

Like my last boat, the second happiest day of my life was the day I got the 4310 for a steal on clearance at BB.  The happiest day was the day I sold it.   biggrin.gif

Just jokin...

post #5218 of 5295
Quote:
Originally Posted by Dixon View Post

Whenever I select the input for the receiver (which happens every time I turn it on since my remote control goes through a macro), the receiver fails to output any sound or picture. If I then power the receiver off and back on, it turns on the main zone and I have sound and picture. If I am watching one input and simply swtich to another (so not just on initial power on), it does the same thing--no sound or picture (again, powering off and on fixes it). It behaves this way regardless of whether I select the input via my harmony remote, the Denon main remote, or the Denon extra remote--so I have ruled out an issue with my harmony remote.

FYI--A hard reset of the processor solved this issue. Haven't tried the network connection again, as I have had all of that I care to mess with.
post #5219 of 5295
Just joined the community...Looking to see if I can get some help on what to do with my 4310CI. We had a pretty bad lightning storm and the next day two of my receivers would not transmit the HDMI signal.(4310&3808) Both receivers "work" when connected through the component video/audio, just no HDMI. Note: nothing was connected to component input/output during the storm. I dropped them off at a local electronics repair shop and he said that they are not repairable. Are replacement HDMI cards available? Would it be worth a try?

Thanks for the advice!
post #5220 of 5295
Hi All,

I guess that I've been one of the fortunate ones to own a 4310 that I've have zero problems with. My question is about suggestions. I have a turntable on the way and I'm looking for some input as to whether or not I'm in need of a phono preamp. Are any of you running a TT through your 4310? What are your opinions on the audio quality of the TT running direct to the 4310? And those that may be running a preamp. Would appreciate your opinions. Thanks.

Dallas
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Receivers, Amps, and Processors
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4310CI Thread