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111FD, recent shipments, transit damage and quality control?

post #1 of 16
6/10/09 at 9:53am
Thread Starter 
I was looking to buy a 151FD, but a great price that I was promised did not pan out, so instead I bought a 111FD. No shame in getting a 50" (it'll work fine at my viewing distance), and if I had been able to get the 151 it would have meant additional cost in my HT cabinetry anyway, so no harm done.

I've been reading the various threads of course and came across the one about damage to KRP shipments. I also ran across some posts suggesting quality control on the trailing end of Pioneer Elite production may not be up to its old standards. So I'm wondering:

1) Who has had damage to their 111FDs (either visible from the outside of the box or otherwise)

2) Who has had quality related problems (excessive number of bad pixels, lines, bad uniformity, etc)?

3) Is there any objective consensus that quality problems have gone up either recently or in general with the 9G Elites?

My last plasma was perfect on delivery, so I'm worried that this time the gods are against me.
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post #2 of 16
6/10/09 at 3:17pm
I'll let you know on Friday, when my 111FD gets delivered.
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post #3 of 16
6/10/09 at 4:20pm
Thread Starter 
Well, I'm picking mine up on Sunday, so I'll be keeping my fingers crossed for two more days compared to you!
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post #4 of 16
6/10/09 at 6:14pm
will you be able inspect the unit at least for physical damage before you oeci it up (i guess powering it up may not practical).

hope fully you are buying from a vendor that will let you exchange if you have a problem

good luck


Quote:
Originally Posted by tonyptony View Post

Well, I'm picking mine up on Sunday, so I'll be keeping my fingers crossed for two more days compared to you!
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post #5 of 16
6/10/09 at 6:24pm
Mine is being delivered by BB and it includes unpacking, placing on stand, and hooking up one component(turning TV on). It's not something I really need but it was at no extra cost. Also if there are any physical/functional problems they cant take it back
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post #6 of 16
6/10/09 at 6:42pm
Quote:
Originally Posted by tonyptony View Post

111FD, recent shipments, transit damage and quality control?

Receiving warranty protection from Pioneer is a crap-shoot too.
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post #7 of 16
6/10/09 at 7:12pm
Thread Starter 
Quote:
Originally Posted by drgkja View Post

will you be able inspect the unit at least for physical damage before you oeci it up (i guess powering it up may not practical).

hope fully you are buying from a vendor that will let you exchange if you have a problem

good luck

Yes, I will be able to inspect at pick up, and they will allow for return. Hoping it won't be necessary.
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post #8 of 16
6/10/09 at 9:46pm
Just a suggestion:

I had my 111 delivered and set up by BB and I chose my cable box as the 1 componant to hook up to make sure the set worked. It took a bit long for the tuner to scan through all of the channels so unless you don't mind making small talk for 20-30 minutes with two of Geek Squad's finest I recommend hooking up a blu-ray instead. I would also have two sets of clean gloves on hand to let them use if you want to avoid wiping finger prints off of the bezel and god forbid the screen. Even a microfiber cloth WILL leave miniscule scratches on the bezel. I feather dust my panel only, no wiping.
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post #9 of 16
6/10/09 at 11:43pm
Picking up my 111 Sunday.

I'm sure Pioneer will honor the warranty if anything happens within the 2 yr period.
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post #10 of 16
6/11/09 at 12:32am
Pioneer's warranty performance is just fine. optivity, I understand you're angry that they aren't honoring the warranty for your product that you bought from an internet seller that Pioneer says is not an authorized dealer, but it was immediately clear to me when I was researching my Pioneer purchase that internet dealers were not authorized to sell Elite products, which is why I bought mine at a brick and mortar store. Now whether or not they WERE an authorized dealer at one point, it has always been the case that Elite products were not supposed to be sold over the internet, from what I remember. Most dealers who were doing so were either not supposed to be, or were doing so with full knowledge that the products they sold had no more factory warranty.
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post #11 of 16
6/11/09 at 4:34am
Thread Starter 
Quote:
Originally Posted by Anfunny1980 View Post

Just a suggestion:

I had my 111 delivered and set up by BB and I chose my cable box as the 1 componant to hook up to make sure the set worked. It took a bit long for the tuner to scan through all of the channels so unless you don't mind making small talk for 20-30 minutes with two of Geek Squad's finest I recommend hooking up a blu-ray instead. I would also have two sets of clean gloves on hand to let them use if you want to avoid wiping finger prints off of the bezel and god forbid the screen. Even a microfiber cloth WILL leave miniscule scratches on the bezel. I feather dust my panel only, no wiping.

Anfunny, how did you get the Geeks to hang around for that long? The last time I had something delivered by them from BB they just hung around long enough for a visual inspection after it was unboxed.
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post #12 of 16
6/11/09 at 4:35am
Pioneer wants to have its cake & eat it too: permit Internet sales of their not-so Elite products and then decline to honor the warranty...

As a customer who recently purchased nearly $10,000 worth of Elite products (PRO150FD & SC-07) during an 18 month span, this doesn't work for me.

I am done spending money for Pioneer equipment and I'm glad to see they are going out of business.
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post #13 of 16
6/11/09 at 7:35am
Quote:
Originally Posted by optivity View Post

Pioneer wants to have its cake & eat it too: permit Internet sales of their not-so Elite products and then decline to honor the warranty...

As a customer who recently purchased nearly $10,000 worth of Elite products (PRO150FD & SC-07) during an 18 month span, this doesn't work for me.

I am done spending money for Pioneer equipment and I'm glad to see they are going out of business.

But Pioneer is not going out of business, they just stopped making TVs.

Pioneer has little or no control over how their Elite products are sold at the distribution level. You should be more upset at One Call for selling Elite products online knowing full well that it is being sold without a factory warranty per Pioneer's well known terms. You should be even more upset at yourself for buying it online knowing full well that Pioneer does not authorize any online purchases of their Elite brand name and that they do not offer warranty coverage if bought online. One Call was once an authorized Pioneer online vendor but that does not mean they were also authorized to sell Elite products because NOBODY is authorized to sell Elite products online, period. And you knew that when you bought it.
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post #14 of 16
6/11/09 at 5:13pm
Quote:
Originally Posted by tonyptony View Post

Anfunny, how did you get the Geeks to hang around for that long? The last time I had something delivered by them from BB they just hung around long enough for a visual inspection after it was unboxed.

I really don't know. I think if you buy a set that's over a certain price point they give you a pseudo "white glove" delivery that includes unpacking, lifting on to a stand, and hooking the unit up to one source to verify functionality. They just sat on my living room floor while the tuner went though its auto search.
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post #15 of 16
6/14/09 at 6:15pm
Thread Starter 
Well, I picked up the set this morning. Did a visual inspection in the store. The box was in excellent condition and a check of the display showed no physical damage. Set is breaking in now a la D-Nice's instructions. So far no pixel problems, lines, gradients, or anything else. But I won't say I got a good set until I run a real signal through it!
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post #16 of 16
6/14/09 at 7:55pm
Quote:
Originally Posted by optivity View Post

Pioneer wants to have its cake & eat it too: permit Internet sales of their not-so Elite products and then decline to honor the warranty...

As a customer who recently purchased nearly $10,000 worth of Elite products (PRO150FD & SC-07) during an 18 month span, this doesn't work for me.

I am done spending money for Pioneer equipment and I'm glad to see they are going out of business.

No, YOU are the one to blame here, not Pioneer. Pioneer is VERY clear on their warranty regarding their Elite models and internet sales, and I'm sure you knew that too before buying. You took a chance on an internet dealer and you lost. Plain and simple. I bought my equipment at a B&M store to be 100% sure my warranty would be honored in the future. I paid a little extra compared to others, but I'm sure Pioneer would have NO issues servicing my equipment if there is an issue within the 2 year warranty.

As for the 111FD, I'll have mine here hopefully on Wednesday. I'll let you know how everything turns out.
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