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*OFFICIAL* Denon AVR 2310CI / 890 Owner's Thread - Page 58

post #1711 of 7011
10/21/09 at 3:53pm
Quote:
Originally Posted by batpig View Post

look at the display. sounds like you are in STEREO mode.

try hitting the "STD" (standard) button on the back of the remote.

ok i'll try that out. does STEREO mode have audio output for subwoofer?
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post #1712 of 7011
10/21/09 at 3:54pm
Thread Starter 
sure, if your fronts are set to "small" (or sub mode is set to LFE+MAIN) then bass is being redirected to the sub.
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post #1713 of 7011
10/21/09 at 4:04pm
Quote:
Originally Posted by batpig View Post

sure, if your fronts are set to "small" (or sub mode is set to LFE+MAIN) then bass is being redirected to the sub.

thanx for the info. i'll try it out tonight.
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post #1714 of 7011
10/21/09 at 5:59pm
bought an Insignia BD player today from bestbuy. tried it with my 2310, guess what, same problem. no audio when the feature movie played while the receiver was getting DTS HD MSTR signal. fast forward to the next few chapters and all of sudden the sound is back. it's very unstable, i'm starting to think it's the receiver's issue now, as this is my 2nd BD player that behaves the same way. any suggestions? if i call Denon and they conclude it's a receiver problem will i be dealing with the dealer i bought my Denon or directly with the manufacturer? thanks.
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post #1715 of 7011
10/21/09 at 9:09pm
Quote:
Originally Posted by kev999 View Post

bought an Insignia BD player today from bestbuy. tried it with my 2310, guess what, same problem. no audio when the feature movie played while the receiver was getting DTS HD MSTR signal. fast forward to the next few chapters and all of sudden the sound is back. it's very unstable, i'm starting to think it's the receiver's issue now, as this is my 2nd BD player that behaves the same way. any suggestions? if i call Denon and they conclude it's a receiver problem will i be dealing with the dealer i bought my Denon or directly with the manufacturer? thanks.

did a bit of research and found out 3808 owners solved their BD player audio problem (although not same as mine but close) by adjusting the surround setting to 7.1 even tho you only have a 5.1 speaker set. i did that on the receiver and still no success. the thing is this Insignia player is a little better than the Samsung 1600 i just returned today. at least with this Insignia if i adjust the audio channel more times, such as cycling thru all the available channels for a couple times, eventually the DTS-HD MSTR audio comes back and everything's fine. but it's just too unstable. maybe i should just set the setting to pcm and forget about the HD audio blue light altogether, this is driving me nuts.
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post #1716 of 7011
10/21/09 at 10:55pm
I asked this already in the RX-V1900 thread but received no replies. I am trying here to see if any of you know the answer.

How does Audyssey Dynamic Volume compare with Yamaha's ADRC? Do they both help with loud volume but through different means? Which one do you think is better? More importantly since this is a Denon forum, how well does your ADV work in the 2310? Thanks in advance.
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post #1717 of 7011
10/22/09 at 7:35am
Live and Learn everyday.. I returned my first denon 2310 and received my second one took it out of the box played the blue ray eagle eye on my lg bd 390 as soon as the the blue light (true hd) appears on the amp I get no sound I checked all the wiring which is basic everything is hdmi tried differant inputs on the denon same result checked all my settings on the blue ray they were what they should be..Come to think of it I played the same movie a few days ago on my first denon 2310 it all worked.

Called tech support for denon spoke to ryan we spent an hour and a half trouble shooting and we even reset the amp tried everything the processor does not play true hd sound it plays all other sounds except the one I want.

Lesson I learned is that do not always look at the bottom line (price) when buying merchandise especially electronics I am so glad that I bought it from a company that cares about making people happy they returned the first one even though I had bought 60 days ago past the warranty I showed them and explained it that I took it out of the box 10 days after my projector had arrived...

They sent me a new one and the sound processor does not work on this for the true hd sound I didnt know what to
do so I called them again IM so glad a new one is on the way what I like is that I am not being charged for shipping its all paid in both directions and I get to keep my current receiver and send it back after the new one arrives..

The old one works for other sounds so I will use it until the new one arrives..Im so glad I bought it from them and didnt look at the lower price which may have saved $20 or so. If I had bought it cheaper I would seriously be hurting. There are still dealers out there that give a ^%&# about their customers and now I go out of may to buy from them.

I wish there was thread out here somewhere where we can write about our experiences with the Good dealers the ones that are consistently going above and beyond the call of duty...Sort of yellow pages for the good guys where we all can refer to and have peace of mind that they will stand behind their product and will help the customer out..

My receiver will be in my possession on Monday I will hook it up with in minutes and report back here with positive results hopefully..
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post #1718 of 7011
10/22/09 at 7:40am
Quote:
Originally Posted by batpig View Post

my GUI/volume comes back the moment I switch to another channel with a different rez. weird

It looks like I was mistaken; as it turns out I don't watch many 720p channels which is why I was under the impression that this issue had not recently occurred. I tested it out last night and it happens everytime I go to a 720p channel from a 480i or 1080i channel. However, what I determined is that you lose more than just the GUI and volume overlay, the ABT2010 is disabled as well as my TV reads as though it is receiving a 720p signal as compared to 1080p when I'm tuned into a 480i or 1080i channel.

I also tried what I had indicated in my post above (i.e. hitting the source button again on the 3310) and the ABT2010 is active again and so is my GUI and volume overlay; however, if I then tune into a 1080i channel I lose the ABT2010, volume overlay, and GUI. So it seems like with an HDMI connection you can't get the ABT2010 to upscale both 720p and 1080i. Who knows, maybe Denon will fix this in the future.

For me it's not a terrible inconvenience as I don't watch a lot of 720p and it seems my TV does a decent job scalng 720p to 1080p but I still may make the switch to component video since you didn't seem to have any issues with it.
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post #1719 of 7011
10/22/09 at 7:47am
Quote:
Originally Posted by kev999 View Post

did a bit of research and found out 3808 owners solved their BD player audio problem (although not same as mine but close) by adjusting the surround setting to 7.1 even tho you only have a 5.1 speaker set. i did that on the receiver and still no success. the thing is this Insignia player is a little better than the Samsung 1600 i just returned today. at least with this Insignia if i adjust the audio channel more times, such as cycling thru all the available channels for a couple times, eventually the DTS-HD MSTR audio comes back and everything's fine. but it's just too unstable. maybe i should just set the setting to pcm and forget about the HD audio blue light altogether, this is driving me nuts.

This isn't a solution per say but I've tried at least three BD players that work with the 3310 (I'm sure they would work with the 2310 as well); Panasonic BDP-55, Oppo, and PS3. If you're within your return window on the Insignia you may want to consider going with one of these or asking others what has worked with their Denon units. BTW, if your willing to spend the $500 the Oppo really can't be beaten.
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post #1720 of 7011
10/22/09 at 7:50am
Quote:
Originally Posted by sargeant View Post

Live and Learn everyday.. I returned my first denon 2310 and received my second one took it out of the box played the blue ray eagle eye on my lg bd 390 as soon as the the blue light (true hd) appears on the amp I get no sound I checked all the wiring which is basic everything is hdmi tried differant inputs on the denon same result checked all my settings on the blue ray they were what they should be..Come to think of it I played the same movie a few days ago on my first denon 2310 it all worked.

Called tech support for denon spoke to ryan we spent an hour and a half trouble shooting and we even reset the amp tried everything the processor does not play true hd sound it plays all other sounds except the one I want.

Lesson I learned is that do not always look at the bottom line (price) when buying merchandise especially electronics I am so glad that I bought it from a company that cares about making people happy they returned the first one even though I had bought 60 days ago past the warranty I showed them and explained it that I took it out of the box 10 days after my projector had arrived...

They sent me a new one and the sound processor does not work on this for the true hd sound I didnt know what to
do so I called them again IM so glad a new one is on the way what I like is that I am not being charged for shipping its all paid in both directions and I get to keep my current receiver and send it back after the new one arrives..

The old one works for other sounds so I will use it until the new one arrives..Im so glad I bought it from them and didnt look at the lower price which may have saved $20 or so. If I had bought it cheaper I would seriously be hurting. There are still dealers out there that give a ^%&# about their customers and now I go out of may to buy from them.

I wish there was thread out here somewhere where we can write about our experiences with the Good dealers the ones that are consistently going above and beyond the call of duty...Sort of yellow pages for the good guys where we all can refer to and have peace of mind that they will stand behind their product and will help the customer out..

My receiver will be in my possession on Monday I will hook it up with in minutes and report back here with positive results hopefully..

This is crazy the that different units are showing this much change in behavior, but maybe there was a firmware change in there. I have no problems with my 2310 and Sony blu-ray (XXX-550). I did have to change the downmix to direct because I used to use the player's processing when inputting to the old receiver's analog multi-ch inputs.
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post #1721 of 7011
10/22/09 at 7:51am
Quote:
Originally Posted by EVT View Post

This isn't a solution per say but I've tried at least three BD players that work with the 3310 (I'm sure they would work with the 2310 as well); Panasonic BDP-55, Oppo, and PS3. If you're within your return window on the Insignia you may want to consider going with one of these or asking others what has worked with their Denon units. BTW, if your willing to spend the $500 the Oppo really can't be beaten.

thanks, so were you having the same problem with BD players other than those three you mentioned?
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post #1722 of 7011
10/22/09 at 8:02am
I have the Lg BDP 390 I have the same problem when the true hd light comes on the sound disappears. When the movie starts sound is there during the preview.

Only way to make it work if I go into the setting the Bd and check of pass through and check dts encode instead
then I get the sound back however the blue light disappears.
Now since the Ld and Samusung have these problems ?
Is there a blue ray out there that can do net flix and youtube and produce true hd.

Quote:
Originally Posted by kev999 View Post

thanks, just returned my Samsung and bought a Pioneer BDP121, anyone else have this BD player?
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post #1723 of 7011
10/22/09 at 8:05am
Quote:
Originally Posted by kev999 View Post

bought an Insignia BD player today from bestbuy. tried it with my 2310, guess what, same problem. no audio when the feature movie played while the receiver was getting DTS HD MSTR signal. fast forward to the next few chapters and all of sudden the sound is back. it's very unstable, i'm starting to think it's the receiver's issue now, as this is my 2nd BD player that behaves the same way. any suggestions? if i call Denon and they conclude it's a receiver problem will i be dealing with the dealer i bought my Denon or directly with the manufacturer? thanks.


just talked to a Denon support guy, he mentioned since it works sometimes, it's not a defect. he recommended me to switch the hdmi cable and see what happen.
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post #1724 of 7011
10/22/09 at 8:20am
Quote:
Originally Posted by batpig View Post

look at the display. sounds like you are in STEREO mode.

try hitting the "STD" (standard) button on the back of the remote.

yes that was it. now i can see all the speakers displayed on the front panel. thanx batpig.
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post #1725 of 7011
10/22/09 at 9:30am
Thread Starter 
all these problems with LG and Samsung BDP's are not "defective" AVR's or BDP's, it's clearly some handshake failure between the components (i.e. the "no fault" world of HDMI problems ).

The point the rep made is valid -- it works SOMETIMES, e.g. when you happen to do the right sequence of twists and jiggles to make the HDMI handshake happy, which indicates that neither component is "defective" per se.... and this is corroborated by the many anecdotal reports we have now from people not being to "solve" the problem when returning/swapping one of the components (be it the AVR or the BDP).

But when two components do not want to make happy times with HDMI handshakes, there unfortunately isn't much you can do to solve the problem. You can do stuff like swap cables, swap inputs, but the bottom line is sometimes only switching to a different brand for one of the components could restore things to proper function.

Who knows where BB sources their Insignia player? It's probably a re-badged LG, a lot of "Insignia" branded components are really cheaper LG's.
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post #1726 of 7011
10/22/09 at 10:42am
Quote:
Originally Posted by kev999 View Post

thanks, so were you having the same problem with BD players other than those three you mentioned?

No but those are the only three I have had in since owning the 3310.
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post #1727 of 7011
10/22/09 at 12:18pm
every time I play Dolby Digital files on my WDTV (HDMI to Denon)
it defaults to stereo.
I keep changing it to DD, but after turning off and on, it's back to stereo.
any way to make it stay there?
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post #1728 of 7011
10/22/09 at 12:56pm
I have the same problem with LG BD390 and Denon 3310. I posted about it on BD370/390 board.
http://www.avsforum.com/avs-vb/showt...5#post17250475
After talking to Denon operational support I sent my receiver in for repair to their NJ factory service center.
It's been there for almost two weeks; I talked to them yesterday and they installed a new board and planning on testing the receiver in next few days to check if the problem is fixed. I will post an update as soon as I find out anything new.

BTW, I found Denon operational support stellar compared to LG; the LG CS rep refused even to admit there is a problem and suggested to switch audio to multichannel PCM and leave it at that. I wanted to return LG on the spot after that, but unfortunately no other player offers similar functionality (Blu-Ray, PAL/NTSC playback, Netflix, VUDU, Youtube, MKV/MPEG/VOB playback over the network/USB) for just over $200. OPPO+Roku+VUDU box would run over $700 to achieve the same functionality.
Quote:
Originally Posted by sargeant View Post

I have the Lg BDP 390 I have the same problem when the true hd light comes on the sound disappears. When the movie starts sound is there during the preview.

Only way to make it work if I go into the setting the Bd and check of pass through and check dts encode instead
then I get the sound back however the blue light disappears.
Now since the Ld and Samusung have these problems ?
Is there a blue ray out there that can do net flix and youtube and produce true hd.
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post #1729 of 7011
10/22/09 at 3:38pm
Quote:
Originally Posted by SyXbiT View Post

every time I play Dolby Digital files on my WDTV (HDMI to Denon)
it defaults to stereo.
I keep changing it to DD, but after turning off and on, it's back to stereo.
any way to make it stay there?

Are you using a Quick Select to turn on the AVR and select WDTV? If yes, you'll have to rememorize that setting again after you select DD.
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post #1730 of 7011
10/22/09 at 9:09pm
I can reproduce this consistently.
The OSD Volume Overlay disappears when I switch channels going from 720p to 1080i or the other way arround from 1080i t0 720p.
I have a HDMI connection from my 8300HD DVR to the Denon, and then the Denon is connected through HDMI to the TV.
The OSD Volume Overlay will reappear if you reselect the same input source.

This is so frustrating. One of the reasons I bought the 890 was for the OSD Volume Overlay over HDMI.

Can anybody else confirm this ? Has anybody tried to call Denon about this ? I will try to call them tomorrow morning and post back if I have any news.
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post #1731 of 7011
10/22/09 at 11:45pm
Quote:
Originally Posted by sargeant View Post

//
//
Lesson I learned is that do not always look at the bottom line (price) when buying merchandise especially electronics I am so glad that I bought it from a company that cares about making people happy they returned the first one even though I had bought 60 days ago past the warranty I showed them and explained it that I took it out of the box 10 days after my projector had arrived...

They sent me a new one and the sound processor does not work on this for the true hd sound I didnt know what to
do so I called them again IM so glad a new one is on the way what I like is that I am not being charged for shipping its all paid in both directions and I get to keep my current receiver and send it back after the new one arrives..

The old one works for other sounds so I will use it until the new one arrives..Im so glad I bought it from them and didnt look at the lower price which may have saved $20 or so. If I had bought it cheaper I would seriously be hurting. There are still dealers out there that give a ^%&# about their customers and now I go out of may to buy from them.
I wish there was thread out here somewhere where we can write about our experiences with the Good dealers the ones that are consistently going above and beyond the call of duty...Sort of yellow pages for the good guys where we all can refer to and have peace of mind that they will stand behind their product and will help the customer out..

My receiver will be in my possession on Monday I will hook it up with in minutes and report back here with positive results hopefully..


sargeant... so who is this superdealer, already.
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post #1732 of 7011
10/23/09 at 12:04am
Right, I returned my unit due to popping speakers using Audyssey and the lag problem when using Conversion ON and the 2nd unit is exactly the same. Even worse if anything as it switched to the CD input twice last night while watching a movie of its own accord :s

Now either the problem is inherrent to all units and nobody is noticing it, Im very unlucky OR its my setup.

I can understand if the lag issue hasnt been noticed on 360/PS3 as its hard to notice but on the Wii is like night and day and I find it hard to accept that nobody has a Wii hooked up to this thing :s

As for my setup, Ive tried every dif config possible, dif hdmi cables, dif resolutions, everything. The only thing I cant switch out is my tv (a Pioneer 436XDE) - Im wondering if its maybe because its 43inch which displays a 750P image instead of 720P, Im wondering if this could make a dif, I doubt it tho.
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post #1733 of 7011
10/23/09 at 12:28am
Quote:
Originally Posted by batpig View Post

actually it CAN provided you will not be using both "zones" at the same times. I will explain....


1) if you require true "zone 2" functionality, where the other room (music) needs to have separate source/volume control, and you may want to use them at the same time, it can't do it because (as noted above) the 7-amp limitation. The easiest way to do this is simply to hook up your 2-channel sources via analog and use the Zone 2 pre-outs to feed a separate amp in the 2nd (music-only) room. You can grab any old cheap stereo receiver or amp on the used market for $50-100 and it will work great.

2) if you will never use both rooms at the same time, i.e. it's an either/or thing and you will either be listening to multichannel content in one room or 2-ch music in the other room, you can hook up your secondary (dedicated music-only) speakers to the "B" speaker terminals and use the "Front Speaker Setup" to assign these "B" speakers to STEREO 2-channel modes. If the receiver is in a multichannel mode, the 7.1 speakers in the main room will play... if you put the receiver in STEREO mode, it will automatically switch to the 2-ch music speakers on the "B" posts. Then, you don't need any other amps, but you can't use both at the same time.

The cheapest Denon with 9-amps is the $3000 AVR 4810CI. The cheapest Onkyo is the $1500 TX-NR1007. 9-amps is a brand new feature and thus is quite expensive, it's much cheaper to simply grab a used stereo receiver off craigslist to add two extra amps.

Thanks batpig. Option #2 doesnt work for me....I want music in both rooms at same time. For Option #1, I didn't realize Zone 2 had preouts...thought only the subwoofer had the preout. Do I understand correctly that Option #1 allows me to have music in both rooms simulatenously (7.1 + zone2/amp)? If so, then I'll get the 2nd amp as you suggest. Thanks also to scubie02 and all members for the invaluable info here.
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post #1734 of 7011
10/23/09 at 5:34am
Mine randomly switched inputs a few times when I first got it, but I reset it and haven't really noticed it since. On the disappearing gui thing, I have noticed that if I use the cable box remote to change vol it shows on the screen, though it appears to be more the tv's version showing rather than the usual Denon gui (sometimes it shows both). Not sure if that would make a difference to anyone since you could at least then still see it on screen (it maybe the "tv version" gui but it's showing the Denon -/+ volumes not the tv's simple numbered version, if that makes sense).
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post #1735 of 7011
10/23/09 at 8:26am
Quote:
Originally Posted by bxconst View Post

I can reproduce this consistently.
The OSD Volume Overlay disappears when I switch channels going from 720p to 1080i or the other way arround from 1080i t0 720p.
I have a HDMI connection from my 8300HD DVR to the Denon, and then the Denon is connected through HDMI to the TV.
The OSD Volume Overlay will reappear if you reselect the same input source.

This is so frustrating. One of the reasons I bought the 890 was for the OSD Volume Overlay over HDMI.

Can anybody else confirm this ? Has anybody tried to call Denon about this ? I will try to call them tomorrow morning and post back if I have any news.

I can confirm (and I believe Batpig also has this same issue) I have the same problem with the same DVR. However, I haven't tried to contact Denon to resolve the issue. Please, let us know what Denon says. It seems to me that this must be a Denon issue since pressing the input button seems to fix it again. BTW, I don't have such a problem with my Onkyo 876 and the same DVR.
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post #1736 of 7011
10/23/09 at 8:37am
I called Denon this morning. Basically they blame it on the Rogers 8300HD box.
The had 2 suggestions:
1. To use fixed resolution from the 8300HD (either 720p or 1080i) and let the Denon do the rest up to 1080p. This to me does not look like a good idea since there will be 2 conversions made and the 8300HD upconversion is really bad.
2. To use component cables - this is also not ideal because the image will be a bit softer and you will have to adjust video setting like contrast, etc.

It's really interesting that you are saying that the Onkyo 876 does not have the same issue with the same 8300HD box. It really points to a problem with the Denon ... It will be a shame since I really think this is a very good receiver ...
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post #1737 of 7011
10/23/09 at 10:12am
Its not just the 8300HD/2310ci combo that has these resolution issues. I have the same problem with the Samsung 3270 HD DVR... Same Navigator software as the SA 8300HD, though.
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post #1738 of 7011
10/23/09 at 10:24am
Thread Starter 
Quote:
Originally Posted by EVT View Post

I can confirm (and I believe Batpig also has this same issue) I have the same problem with the same DVR. However, I haven't tried to contact Denon to resolve the issue. Please, let us know what Denon says. It seems to me that this must be a Denon issue since pressing the input button seems to fix it again.

Absolutely not -- it ONLY happens with cable box DVR's hooked up with HDMI! It has no problem with 720p from any other source, and no problem with 720p from the cable box when I used component video.

HDMI cable boxes are the #1 offender for weird handshake problems. As is usual with HDMI handshake problems, it's hard to say who is "at fault" but the common thread is clearly the cable boxes.

Also, BTW, remember that what you have is slightly different than what I decribed with the 8300HD. Going to any other channel brings GUI/overlay back, and I don't get the weird "scaler is defeated" issue you describe.

To bxconst -- search for my post from a couple of days ago where EVT and I were discussing this, I get the exact same thing with my 8300HD. Either switch to component cables, set the box to 1080i output for HD channels, or get over it! There aren't that many 720p channels anyway.
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post #1739 of 7011
10/23/09 at 12:28pm
Quote:
Originally Posted by batpig View Post

To bxconst -- search for my post from a couple of days ago where EVT and I were discussing this, I get the exact same thing with my 8300HD. Either switch to component cables, set the box to 1080i output for HD channels, or get over it! There aren't that many 720p channels anyway.

I will try all of the options suggested and see which one works best. When you are running through component cables, did you had to change any of the contrast, brightness, etc. settings ?

To me this looks like a Denon defect and not a handshake problem. After all, when switching between different resolutions, the Denon reads them correctly, converts all of them beautifully to 1080p, but in some cases, it just 'forgets' to add the volume screen overlay.
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post #1740 of 7011
10/23/09 at 2:07pm
Quote:
Originally Posted by batpig View Post

Absolutely not -- it ONLY happens with cable box DVR's hooked up with HDMI! It has no problem with 720p from any other source, and no problem with 720p from the cable box when I used component video.

HDMI cable boxes are the #1 offender for weird handshake problems. As is usual with HDMI handshake problems, it's hard to say who is "at fault" but the common thread is clearly the cable boxes.

Also, BTW, remember that what you have is slightly different than what I decribed with the 8300HD. Going to any other channel brings GUI/overlay back, and I don't get the weird "scaler is defeated" issue you describe.

To bxconst -- search for my post from a couple of days ago where EVT and I were discussing this, I get the exact same thing with my 8300HD. Either switch to component cables, set the box to 1080i output for HD channels, or get over it! There aren't that many 720p channels anyway.

Why are you convinced that this isn't a Denon issue? I also have an 8300HD hooked up to my Onkyo 876 and I don't have this problem and since the 8300HD already existed and worked fine with many other AVRs I would say that it should be Denon that should be expected to ensure that its new product is compatible, particularly with such a popular DVR.

By the way, have you checked and confirmed that you don't also get the scaler issue? The way to do it is to check on your display what the incoming signal is; in my case when I go to a 720p channel from a 1080i channel I lose the GUI, volume overlay and when I check the incoming signal my TV indicates 720p not 1080p to which I have the AVR set.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › *OFFICIAL* Denon AVR 2310CI / 890 Owner's Thread