*OFFICIAL* Denon AVR 2310CI / 890 Owner's Thread - Page 216

the video latency won't affect lips sync. but when i connect to htpc via hdmi. the latency is more noticable. the mouse movement will delay about 100ms-200ms. it makes operation uncomfortable.

is the caused by old slow image processor? (ABT?)

Hi,
I had issue with audio output - No sound from any of 7.1 speakers attached to Denon AVR890 Receiver. It was working for last 2 years, suddenly stopped audio output. SubWoofer was showing green light when it was turned on. No issue with Video with attached PS3. Even tried with ipod, still no audio output.

Finally talked to denon help line and found out it was issue with headphone jack which had dust settled inside it and system was considering headphone is plugged in, used Dust-off on headphone jack. And it worked like charm.

^^
Yes, this has been discussed a number of times in this thread and is more common in years 2-3 of ownership.

I have the AVR 2310 and a SVS PB 12 plus 2. Everything works great except the Sub. No sounds at all. I checked the fuse. I even reset all the speakers with audessy. The sub works when I check that. However, the sub doesnt play in the movies. I had this problem once before, and "accidently" fixed it.... No idea what I did. Can someone help? I want my sub back!

Hi mrrrkva,

Let's get down to troubleshooting!

1. On the back side of the 2310 there are 2 RCA jacks labelled "sub". One is in the groupd for "EXT. in", the other one is in the group for "Pre-Out". Make sure your cable is plugged into the RCA socket in the "Pre-Out" group. I have a European version, though YMMV.

2. On the remote press "CH level" and see if sub level says "Off" or not.

Report back your findings, please!

Make sure that your front mains are set to SMALL with minimum of 80hz crossover. What surround mode are you using for movies? What does the front panel display read when playing a movie? You say a test tone was sent to the sub during the AUTO SETUP? What did the AVR set the sub to after running AUTO SETUP?

OK, I am still having this problem. I can deal with it, but for others using my system it is annoying for me to have to explain it to them over the phone.
To repeat the details:
When starting up the system of TV, DirecTV box, and 2310, no sound or video is output. The system never cuts out in the middle of watching something.
The DirecTV box is connected by component and digital coax to receiver. Receiver is connected by HDMI to TV. When troubleshooting after this happens, even analog CD player connection is not output to the speakers. Looking at display on receiver, it is showing no sound inputs (channel indicators on left side of display) from any of these sources. Turning off "hard" power on/off for 15-30 minutes resets the receiver so that it works fine, but some flickering of the sound input indicators on the display occurs until they stabilize to on.
Troubleshooting since the last email:
Tried different HDMI cable (connection on new cable appears to be firm enough, and cable is not overly heavy). Tried resetting the microprocessor (and re-entering all settings, re-running Audyssey). This problem is still occurring.

Other settings of note (listing DirecTV settings since that is the component that is usually or always involved, can't say whether other components can trigger this issue): Name of DirecTV source: SAT/CBL. Input setup: HDMI: None. Digital: Coax2. Comp: 2-RCA. iPOD: None.
Video settings: Video select: source. Video convert: On. i/p scaler: Analog.
Input setup: Auto
Note: The HDMI listed as SAT/CBL on the back of the receiver is empty (HDMI3, I assume). Could this be the issue with Input setup set to Auto? HDMI 1, 2, and 4 are assigned.
Are there any other buttons on the remote that could legitimately produce these symptoms?
I'd like to know whether to pursue this further with Denon or whether there is more troubleshooting I can do before the warranty is up.

^^^

One other thing: The DirecTV remote is set up to power on the TV and DirecTV box simultaneously with the same power on/off button. The receiver is powered on with its own button. I'm not sure if the power up sequence is making a difference or not. If the receiver is already on, could the combination of HDMI handshaking and voltage spike from the two components possible cause a problem? Everything is connected to the same surge protector.

I'm going to sell my 2310CI for a newer model so I can get network ability and 3D support. I do have a couple of questions though.

I always had my receiver setup to process everything up to 1080. I wasn't sure this is the best way to do everything but just recently I turned it off to not process anything. The picture basically looks the same, so what is the advantage/disadvantage in having the receiver process the video? Right now I have a cable box (HDMI) and a media player (HDMI also). I mostly just want HD content.

Also, what is HDMI control? I had it turned off, and everything was working. I turned it on and everything still works but things switch automatically now and things like that. Is it a good idea to keep HDMI control on? And what is its main function to do?

Which model Denon would you recommend when coming from a 2310CI? I basically want the same receiver with 3d support and network. My TV is 3d, my BD player is 3d, so I want my receiver to be BD also.

Thank you!

Generally, you have a lower chance of HDMI handshake issues when powering on in this order: TV, AVR, source ... so give that a try. If still no joy, give the HDMI reset procedure a try. You also may want to try updating the firmware if not already done. Refer to post #2013 for more info.

Another option is to upgrade the BDP to a dual HDMI 1.4 BDP with wif/networkingi capability and then the 2310CI doesn't have to be replaced.

How much does that cost and who does that?

^^
There are a few on the market .. I believe Panasonic makes a couple in the $200 range while the Oppo-93 is closer to $500.

Oh, do you mean bluray player? I thought you meant replacing the internals of the Denon AVR.

How does using a HDMI 1.4 bluray player prevent having to upgrade the AVR, if the AVR uses HDMI 1.3?

Here's one from Panasonic.

Thanks! Is there any reason to not buy that Panasonic bluray player as a way to watch media from a NAS? I was going to purchase a WD Live box but there are limitations with the audio that will play... but with a bluray player that isn't a problem.

So why not just get a bluray player that is connected to my NAS via ethernet to play music and movies?

I already have a brand new Sony BD player. One of their top players, and that doesn't have a dual HDMI output. I guess that feature is not a popular one or not needed much. I'm still set on upgrading my Denon. The 2312CI looks pretty good, but I wish I could afford the 3312CI. Is there any benefit going from a 2312CI to the 3312CI?

I know people say there can be a dust issue but this is getting out of control. My unit sometimes works when it first turns on and sometimes it doesn't. I will sometimes cut out in the middle of watching tv. (gives off that clicking noise like it's been muted). In the past, a gentle tap to the side of the unit would get the audio playing again. but as time has gone on the audio cutouts have increased and the taps to the side of the unit have had to become multiple pounds and more frequent.

I've tried using compressed air and blowing out the headphone jack in the front... made no difference. I also took a q-tip and dipped in alcohol and swabbed inside the headphone jack. Any other guesses or suggestions to stop this audio cutout problem. It's insanely frustrating.

Read post #2 in the Denon AVR-XX12 Owner's thread linked in my sig for a comparison of the different models.

Did you try a different HDMI cable? Could be a handshake issue??

I don't see how that could be the issue. If it was hdmi cable wouldn't it cut out both audio and video, not just audio? Also, I'm pretty sure I've switched over to tuner when its cutoff audio and this would have bypassed the hdmi anyway.

Something is up with my unit. Its so annoying to be watching a show and the sound cuts out. It makes the same exact click noise when it cuts out as if you were hitting the mute button.

^^
There is a known "defective" headphone jack issue on some XX10 units which presents as you desribe your issue. Check to see if you have an authorized repair facility in your local area where you can get the headphone jack replaced if still under warranty.

I don't think it's under warranty anymore. Care to guess how much it will cost to fix at the repair shop? Or any chance a novice (like myself) could fix it or disable the headphone jack?

^^
The repair cost is likely to cost at least $100, although the 2310CI comes with a 2 year warranty and if you purchased with a credit card, the card provider may add an additional year for a total of 3 years. If you never plan on using the headphone jack, you may be able to pop the top and possibly disconnect it (although better to go warranty repair if still covered).

Ughhh, I want to say I bought it in July 2009 but I'm not sure. I'll have to dig through receipts. I'm pretty sure I remember the warranty card saying it was good for one year or 2 if you register it... which I never did.

As for paying for it with a credit card.... I'm not sure. I believe I purchased it through a Fry's online. Now did I pay with a credit card or paypal. If paypal, it may have been a direct debit from my bank account or through a credit card. Guess I have some digging to do tonight. Ughhh, this has been going on for a while now but is getting worse and worse. I should have taken care of it when I first noticed it. Stupid, stupid me.

Yup .. you're not the first and certainly won't be the last procrastinator. Although note, the AVR doesn't have to be registered in order for the warranty to apply. As long has you can find the original receipt with Fry's name on it, you should be good to go, that is as long as you purchased with a credit card that provides an extended warranty (Amex does for sure, but not all MC/Visa do). Also, I'd give Denon a call anyway even though it's out of warranty just to see if they'll fix it for you.

Thanks. I don't know why but I thought it was a simple glitch and would just go away so I never messed with it. But with it getting worse and worse it's getting unbearable. This has happened to 2 previous units I owned (both Sony's). I decided to change companies and this is my first Denon product. The reviews I read showed Denon had a good reputation but it being my first product and me having problems I'm souring on them. If I put it on a credit card it was a Mastercard (Chase Sapphire). Fingers crossed!!!