*OFFICIAL* Denon AVR 2310CI / 890 Owner's Thread - Page 217

Well, looks like I'm screwed. I found my original invoice from Sixth Avenue Electronics. It was purchased on 08/22/09 so as you can probably see, i'm 2.5 months out of warranty!! Hooray for me. What a waste. I paid for the item through paypal and it debited my bank account directly so as far as I know there's no back end coverage thru them.

I called Denon and was on with their support staff for a solid 45 mins. He had me try the test tones, then we reset the whole unit, then tried the test tones again and I'm not getting any sound. He then put me on hold for a few minutes while he checked to see if it was under warranty and it is not. Ughhh, why didn't I complain about this a year ago when it first started happening? Why????

Guess I'm going to have to look for a new unit now. Unless someone would be kind enough to share their receipt that's still under warranty with me. Haha, one can dream!

^^
Yeh ... lesson learned ... always buy electronics with a credit card if it offers extended warranty. I've replaced a $200 cell phone and $150 electric shaver that way, both of which failed a few months out of warranty but were covered by Amex's extended warranty plan. In fact, I didn't even have to submit any paperwork ... Amex immediately credited my card for the purchase amounts which they verified looking at my account history.

Well on the bright side ... look at as an early Christmas gift. Check out post #2 in the Denon XX12 Owner's thread linked in my sig to review a comparison of the latest models. The best purchase price point wise is the 2112CI which, although not using a video chip, does upgrade to the better version of Audyssey MultEQ XT, has networking, Airplay, can be controlled via a smart phone anywhere in the house that reaches the home network, and comes with a 3 year warranty. It can be had for a good discount by "calling" AV Science or Electronics Expo.

I have a blackberry playbook which I hook to a Denon 2310 to watch streaming movies from Amazon. About half the time I turn it on I have no sound, pic is great just no sound. A quick unplug and plug back in of the HDMI cable (while both are powered on)and I have sound. Just a thought

Here's a thought. Rather than calling Denon CSR (a third party company based out of Texas), try using their website ask a question where you'll reach a real Denon employee. Explain that you're aware you're just outside of the 2 year warranty; however, have had the issue for the past year and read on AVS Forum that some others have had a similar issue and it was resolved by having the headphone jack replaced. Plead with them to resolve it as an "in warranty" issue as it's a known issue with that line of AVRs. You might be pleasantly surprised .. and if not, well at least you tried.

Hey guys,

Recently got a replacement tv and had to reposition my speakers a bit so I ran the auto setup again. I have a couple questions. I play a lot of games and was never too happy with the balance last time. For instance I had a hard time hearing the soldiers in modern warfare 3, or in brutal legend the rear speakers were too loud when you would pan the camera around, your car was louder the when you were directly looking at it. I adjusted them manually to get better balance.

One question I have: in the audyssey settings there is a ref level offset variable from 0-15. The the descriptions are good regarding movies, tv, and different music, but what is good for games? I'm using 15dB. What is compressed dynamic range content? I know games use heavy compression for sound to fit on disc. Is that the same thing?

Also, I think I asked this before, so I'll search, but when I ran the setup, I got a phase error after the detection phase. Front and center. The manual says this may occur and to just push forward.

So far I'm pretty happy with the auto setup this time. Probably keep it this way unless I notice odd levels in various content. Usually games force me to manually adjust it.

I already had reset the microprocessor, and the problem still came back. I know the advice about the order to turn on the TV, AVR, cable box to help HDMI issues, but should this be the case if there is only one HDMI from AVR to TV and the other connections are coax / component?
I also can't control what everyone who uses the system does unless I get a Harmony. Anyone have recommendations in what is the best bang for the buck Harmony, by the way?
You don't think the surge protector layout or some other setting could be changed to reduce the occurrence of this happening?
Just to see if it helps I will PM you for the firmware upgrade, which I have not done (although this problem is not listed as among those fixed by any of the firmware versions).

One way to find out is to power on in that order and see if the issue resolves itself.

It doesn't happen consistently no matter what order I use. If it is consistent it may be the combination of the order and the time delay.

Hi. I haven't read through every post to find out if anybody else is having this problem so please forgive me if there is an existing post. Recently my 2310 has been randomly changing inputs while I am watching something. I might be watching television and it will switch to Blu-Ray. I might be playing XBox and it will switch to iPod. Is this something that can be fixed easily? Any information and assistance is greatly appreciated.

Thank you. I will give that a try.

Just got my AVR-2310ci back for the repair shop for a bad HDMI Board and now there is no sound. I tried looking through settings but some of the sound options like adjust speaker volume are gone. I also noticed that the optical audio ports have no laser bleed, they are completely dark. Any suggestions or does it have to go right back to the repair shop? I already did the processor reset. Also the reciever does nothing when i plug the setup MIC in, It use to automatically start the audio setup.

^^
Do another microprocessor reset, ensuring that you press/hold the buttons for at least 4-5 seconds after the front panel starts flashing. If still no joy, then call the repair facility to get an RMA and prepaid mailing label so you don't have to pay for return shipping.

Has anyone noticed how DTS Surround tracks seems to be alot louder than the HD audio tracks on the 2310?

Hi,
long time since i bought my 2310 (european), but haven't had any issues, just enjoying it.

As things have developed, i want to use my PC for web based broadcasts, mainly sports. I have connected the TV directly via HDMI, and previously used Line Out to analog on the AVR, and it has worked. Now i have "upgraded" to an optical cable, but i run into problems, no sound...

What i have done is, assigned the optical 3 (the 2 others are occupied by satbox and CD) to DVR (which i have as "PC input). I have tried changing the "Input Mode" from Auot to all other modes, but still no sound. Is there anything else i have missed?

Is there any way to determine if i get sound out from the PC (apart fromchecking that ther's red light in the end of the cable)? The optical out is probably on the motherboard, together with the other audio outputs. I have Realtek's latest drivers. I have tried to fiddle withRealteks settings on the computer, i have tried to play music CDs from the computer and other streaming media. I have Windows 7, and everything "should" be up to date. I had to go back to the LineOut output today, and this works at least.

I tried that in the meantime, and yes it works when i connect the optical to the CD input (Opt2). So, sound is coming from teh PC and the cable, which means either problem with the AVR, the settings, or just me. (And i lean towards the latter )

Also tried the CD's optical cable into Opt3, and the same result as for the PC, i.e. no sound. Only change i did was switching cables between OPT2 between Opt 3.

Hi hansj, are you sure that OPT3 is an input and not an OPT2 output?

And i was right, it was probably me then. No, i was not aware of that. I'll try that tomorrow. Then i will put a funny hat on, and sit in the corner of the livingroom for the rest of the day...

I never pulled the AVR from where it's hidden. Many cables are just about long enough to pull it out half the way, and the HDMI contacts are not 100% and i didn't want to reset the microprocessor because of any HDMI issue, and... OK, shut up, and put the funnyhat on.

Thanks!

Edit:
Had to try immediately, and it works like a charm. Sorry for taking up your valuable time...

Hi all! Happy holidays!

Need help with a Sirius SCH 1. Hooked upto my 2310 using an 8 pin din and toslink for audio. It is connected to the CD input. I can hear Sirius previews but nothing on the 2310's display. What do I do please?

Hi KeithOz, why not connect SCH-1 8 pin din to "SAT TU Sirus" jack and the optical/toslink cable to OPT-1 (or OPT-2) jack. Then assign OPT-1 (or OPT-2) to Input Source "Sirius" under Digital Input Assign and press "SAT TU" button to play.

Hi Jchin,

Thanks man.
I can't assign anything to the Input source or to Sirius. How do I change the input source to Sirius. I can hear Sirius previews but no display on the 2310's display.
When I press the band button on the 2310 is it supposed to show Sirius?
Much appreciated .

How do you all use Sirius and get it to dispaly channel info on the Denon?

Thanks. The source was deleted. I got it working, Sirius is fine.

So I am looking to have a zone 2 (with 2.0) in another room. I have this connected via the Surround back ports. My question is can I use both A & B ports on my speakers to bi amp my front speakers? Or is this just Bi wiring which is not as helpful from what i've read.

Basically my question is: is it proper to use both A and B to power my front polk monitor 70s or should I just use A and not plug anything into B?

Thank you

That's what I thought. BTW batpig thank you so much for your support and helpful resources. You have truly made my home theater possible.

^^
No loss though as passive bi-amping with an AVR shows no real improvement in either additional power or audio fidelity.