Originally Posted by parlyle
I did put the old ATV in place of the new one, with all connections in place and got 5:1 surround signal to the 2310 from the opening segment, so the 2310 is receiving the 5:1 content from the same exact hookup configuration with all the speakers responding. I hope that the "Genius Bar" can shed some light on the problem tomorrow. All my other components are doing fine with correct output of surround sound when connected to the 2310.
Thanks for the response. You are always so helpful, it is a pleasure to be a part of this forum.
I went to the Genius Bar and got another ATV. Brought it home and was again disappointed to see no Surround sound on the 2310. I then put the Blue ray disks into my Panasonic BD player and noticed that at the beginning of the disks there was the choice of stereo or surround audio. I chose the surround and there was the surround that I wanted on the ripped copies. When I ripped the disks into iTunes with iSkysoft DVD ripper, i had not gotten the surround audio track, or I wasn't able to choose that track I wanted with the ATV. I did play the rips in iTunes on my computer and there is multi audio tracks on the copies, so iSkysoft did it's job and recorded the multi tracks.
I trust that I am not the only one that had this problem. I read that there was a way to pick between the stereo and surround tracks on the ATV, by pressing "Select" and when the choice of sound tracks comes up on the screen, you choose "Surround", but I tried this and all I get is the Chapter choices, not the audio track choices This has been a really frustrating ride, but as usual, I will somehow figure it out with time and your great help.
As before, any responses will be greatly appreciated.