I called Denon this morning to let them know I had received a European version and to ask if this was normal for American consumers. The person I spoke to didn't seem to know, but when he spoke to his supervisor, he seemed to think it wasn't and went as far as to say the product wasn't under any warranty and that it wouldn't work if I used it (presumably because of voltage differences).
I then called the dealer from whom I purchased it (a large, reputable, fully-authorized Denon dealer), who also seemed perplexed because she said they only sell the US version of products. After I assured her I had a product designated as "EU" on the box, she put me back on hold for a while. She came back and indicated the 4810 has a switch on the back of it that can enable the "US version" of the product, thus switching the voltage and making the product usable here in the States. She is checking further into this and plans to call me back tonight.
Is this true? Does the 4810 have such a switch?
For my part, I'm very leary of all of this and am likely going to return the unit and buy it somewhere else. Does anyone else here have easy access to their 4810 box to see if it is designated as "EU" (on the UPC code sticker)? I just can't believe this is normal for products delivered here to America, and after what Denon said, do not want to keep the product.
A weird week, at least for a couple of us new 4810 owners...