or Connect
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4810CI/AVR-4810 w/ 9.3ch, Dolby PLIIz/Audyssey DSX, October 09-
New Posts  All Forums:Forum Nav:

Denon AVR-4810CI/AVR-4810 w/ 9.3ch, Dolby PLIIz/Audyssey DSX, October 09- - Page 125

post #3721 of 4021
that's normal operation, it's specifically noted in the manual on pg 99. when you turn on HDMI control it gets "locked in" to the TV input in case you pipe audio back from the TV itself.

Quote:


As a work around I reassigned the tivo to use the SAT/CBL input and it lets me reassign hdmi sources in both hdmi control mode on and off.

not a workaround, that's just the right way to do it in "Denon-ese" the SAT/CBL or DVR inputs would be intended for an external cable/sat box. Note that you could just as easily use DVD, VCR, etc. There is nothing specific about any of them beyond the default name label that Denon chose.... except for the HDMI Control exception you discovered.
post #3722 of 4021
^^
Yes, this is expected when setting HDMI control to ON (see p. 99, last note of middle column).
post #3723 of 4021
Anyone come up with something creative for 1.4 and 3d yet?
I don't really care if HDCP is broken (cheers for anydvd)

I use a HTPC and would like to have 3d and good sound.
(using 3d for movies and games)

I'm using an ati 5870. It has an HDMI, dvi, displayport.
If it had 2 HDMI ports i could clone the display and that would work. one hdmi to the receiver and one two the TV. But it doesn't
will hdmi audio go out via dvi?
Is there some HDMI 1.4 switch that can clone? *shrug*

Ideas?

(i paidfull price for the receiver and i still didn't get my money's worth yet... and it is doubtful i'd use 3d much anyway..but having it as an option is worth throwing some money at it)
post #3724 of 4021
^^
No, audio does not transfer over DVI. If you have both HDMI and optical outputs on the card, your best bet is to pass the video to the TV via HDMI and optical to the AVR. The lossy DD/DTS on BDs is recorded at a higher bitrate then on DVDs and very close to lossless audio quality (to the point you'd likely be hard pressed to tell the difference between the two).

A guy in the 2310CI thread was able to allow his HTPC to pass 3D video ... refer to this post for more info.
post #3725 of 4021
hrmm.. isn't the bitrate to high for BR audio?
but.. that got me thinking. There is an ARC HDMI jack on the TV. I wonder if i can feed back the audio thru from the tv.
Any play around with ARC?
(i have a samsung PN63C8000YF)
does the receiver need to support ARC too? (if so.. does ours?)
post #3726 of 4021
^^
The XX10 models don't support ARC. Both the TV and the AVR must support ARC for the feature to work. See my edit to my previous post.
post #3727 of 4021
wow.. thanks jdsmoothie for finding that. I can't wait to test it out tomorrow. (wife already yelled at me when i stood ready to turn the system on. "it is late! play with your toys tomorrow!"
post #3728 of 4021
it semi-worked out.
I got to the point where the computer thinks the avr is a 1.4 device. This is helpful because it seems for 3d to work off one video card (DVI to the TV (1.4 3d works fine off it) and one to the ARV) both need to be 1.4.
But here is the problem...no sound from the AVR.
clearly the AVR isn't connected to the TV in this setup.. do it need to? My old Denon needed a HDMI out to something live for hdmi audio to work. Same for this?

So, how do i trick the AVR that there is a live monitor on hdmi out? (if that is even needed for audio to kick in)

or might something else be the issue? Just HDMI to AVR to TV the audio works fine with the EDID override. (it might be an issue with 1.4 3d kicks in... but just getting it to work normally in windows is the first baby step).

*shrug*


EDIT:
Or.. i can just make sure my HDMI is full in the PC... blah!

but yes. 3d and everything works. Using the EDID override to make it think the receiver is 1.4 and going DVI to the TV.
post #3729 of 4021
thought I would post this information for anyone interested.

I measured the Denon-AVR4810 at 12Watts in standby mode with HDMI CEC turned on using my killowatt.

I also measured zone2 only on main zone off power measurement: 127watts its interesting to note that with main zone off and zone2 on, it measured close to the same wattage as with the denon main zone powered on and idle.
post #3730 of 4021
Ugh, just lost my third network card on my receiver last night. Started having issues switching inputs, tried to enter via the web interface and bingo, No Connection.

The painful part is this unit was most recently repaired by the Denon NJ center back at the end of March. Three months till card failure, not good. Best I can tell Denon has not fixed the network card issues. At worst my receiver has gotten a taste for network cards and eats them like popcorn....

The unit is just over a year old and it's now needs to go to the shop for a fourth time. Granted the first time it went in, the repair shop replaced the $600 HDMI pcb that did not fix network issues I was complaining about. This is getting old.

Time to call Denon Service, sigh...
post #3731 of 4021
Quote:
Originally Posted by JackRum View Post

Ugh, just lost my third network card on my receiver last night. Started having issues switching inputs, tried to enter via the web interface and bingo, No Connection.

The painful part is this unit was most recently repaired by the Denon NJ center back at the end of March. Three months till card failure, not good. Best I can tell Denon has not fixed the network card issues. At worst my receiver has gotten a taste for network cards and eats them like popcorn....

The unit is just over a year old and it's now needs to go to the shop for a fourth time. Granted the first time it went in, the repair shop replaced the $600 HDMI pcb that did not fix network issues I was complaining about. This is getting old.

Time to call Denon Service, sigh...

Check your state's lemon law. 3rd or 4th failure they have to provide a full refund.
post #3732 of 4021
My network card just failed for the second time . The first time I send it in and it took almost 4 weeks to get it back. I want to do it myself this time to safe some time and maybe get a better result. I noticed on the 4310 thread that they give a part number and a link to buy the card for that unit. Does the 4810 use the same card as the 4310? If not does anyone know the 4810 network card part number?
post #3733 of 4021
The 4810 network card is different from the ones used in the 3310 and 4310. Info is listed in this post.
post #3734 of 4021
Quote:
Originally Posted by locomo View Post


Check your state's lemon law. 3rd or 4th failure they have to provide a full refund.

I'll see what Denon comes back with on monday. It looks like the lemon law in MA only applies to cars. Hopefully Denon will do the right thing.

I must admit the last time I sent the unit in for repair the new jersey center turned it around in just over a week. They also paid for shipping both ways with very good communication during the repair. All in all service has been good. I just wish Denon engineers could actually fix the problem.
post #3735 of 4021
Ok so after two years of purchasing a 4810 I finally am getting around to hooking it up.

I have a 7.1 setup and I went to do the Audessy check and it didn't send test tones through the other 2 rear speakers but instead just did a 5.1 test tone setup.
- Do I need to set something in the receiver so it knows there is more than 5.1 speakers?

I also am having difficulty getting a signal from my Apple TV (old style) to my receiver (via HDMI) and back to my monitor. All other HDMI inputs are working (BD player, PS3 and DVR) and I know my ATV works as I connected it direct to my monitor to make sure and had a great picture...I have tried two different HDMI cables and that didn't solve the problem...I have tried two different inputs in the back of the receiver as well,,,VCR and DVR and got nothing...
- Any ideas what's going on?

Thanks for any assistance you all can offer a 4810 nOObie.
post #3736 of 4021
Quote:
Originally Posted by Nofears View Post

Ok so after two years of purchasing a 4810 I finally am getting around to hooking it up.

I have a 7.1 setup and I went to do the Audessy check and it didn't send test tones through the other 2 rear speakers but instead just did a 5.1 test tone setup.
- Do I need to set something in the receiver so it knows there is more than 5.1 speakers?

I also am having difficulty getting a signal from my Apple TV (old style) to my receiver (via HDMI) and back to my monitor. All other HDMI inputs are working (BD player, PS3 and DVR) and I know my ATV works as I connected it direct to my monitor to make sure and had a great picture...I have tried two different HDMI cables and that didn't solve the problem...I have tried two different inputs in the back of the receiver as well,,,VCR and DVR and got nothing...
- Any ideas what's going on?

Thanks for any assistance you all can offer a 4810 nOObie.

Go to speaker set up and set it for 7.1 output. Page 34 in manual.
post #3737 of 4021
Quote:
Originally Posted by Nofears View Post

I also am having difficulty getting a signal from my Apple TV (old style) to my receiver (via HDMI) and back to my monitor. All other HDMI inputs are working (BD player, PS3 and DVR) and I know my ATV works as I connected it direct to my monitor to make sure and had a great picture....

the original ATV had a lot of HDMI handshake issues, I was never able to get mine to work successfully with a Denon AVR using HDMI. Switch to component video + optical audio for reliable performance; the ATV can only output 720p and standard digital audio anyway, and the 4810 has great video processing, so you will experience zero quality loss. A side advantage is that you will also be able to stream the ATV audio to Zone 2/3 (since HDMI audio can't go to other zones).
post #3738 of 4021
the networks issue with the network card sounds very much an intermittent earthing which is frying the network card..
post #3739 of 4021
Quote:
Originally Posted by mystic_sniper28 View Post

the networks issue with the network card sounds very much an intermittent earthing which is frying the network card..

Why don't AVR-4308 owners experience the network card problem then ?
post #3740 of 4021
^^
Likely because when Denon changed to a different video card mfr in the XX10 models, they also changed to a different network card mfr as well.
post #3741 of 4021
Quote:
Originally Posted by jdsmoothie View Post

Likely because when Denon changed to a different video card mfr in the XX10 models, they also changed to a different network card mfr as well.

That makes sense... *starts looking for network card part # in the AVR-4308 SM*
post #3742 of 4021
See here.
post #3743 of 4021
My NIC card just failed. Denon support comfirmed. I had HDMI handshaking issues and I was not able to program the NIC card for wired/wireless connection. Worked fine since 11/2009. I also downloaded the latest firmware a few months ago. The the problem really became noticable when the handshaking issues forced me to power down the unit each time I tried to send a Denon cmd (dynamic vol on/off) to reestablish HDMI handshaking. I questioned Denon Tech on the reliability of the NIC card. I told Denon tech about the number of multiple NIC replacements 4810 owners went through on this forum. He said multiple NIC replacements was more likely human error on our part. He said the NIC card was very reliable.

Carbon
post #3744 of 4021
It's really unfortunate (and embarassing to Denon) the kind of information the 3rd party Texas company that serves as Denon's CSR puts out sometimes.
post #3745 of 4021
Yeah, embarrassing is a good word. Very interesting that they are a third party support org. Makes a lot more sense now.

I'm been waiting almost 20 days for the CSR's to get back to me with some sort of path to resolution. They haven't even offered to fix my third NIC card failure yet!

My ticket keeps getting referred to supervisors for "immediate attention" and then a few days later I get a call for more information. This is all stuff that should have been readily available on my last service ticket.

I work in a service organization, granted the units we repair are a tad more expensive, but we keep a record of every repair performed. This includes all documentation sent in with the unit and every part replaced. This lets us look for failure trends. I don't see any of that happening here...
post #3746 of 4021
^^
Hopefully you're not still dealing with the 800# CSR (Texas) at this point, rather with the repair center PanurgyOEM (NJ) 973-625-4056 directly?
post #3747 of 4021
I've been calling and getting calls from 201-xxx-xxxx number, which is listed in NJ. I have no idea if this then gets routed to Texas.

I'll give them another day and then call again tomorow. sigh...
post #3748 of 4021
If you are referring to 201-762-6665 (Customer Service), yes, that is routed to Texas, however, if you're getting calls back from a 201 exchange you're dealing with Level 2 or higher support (Denon employees).
post #3749 of 4021
Looks like I am going the way of SeattleHTGuy and moving to a 4311. Just got off the phone with tech support and they have agreed to send me a replacement 4311 for my 4810 that has had multiple NIC failures.

Hopefully I will never have to call Denon customer service again. It took almost a month to get to this point but provided it all pans out, I'm happy.
post #3750 of 4021
Quote:
Originally Posted by JackRum View Post

Looks like I am going the way of SeattleHTGuy and moving to a 4311. Just got off the phone with tech support and they have agreed to send me a replacement 4311 for my 4810 that has had multiple NIC failures.

Hopefully I will never have to call Denon customer service again. It took almost a month to get to this point but provided it all pans out, I'm happy.

Sorry about all the problems. The good news is I have been very happy with the 4311. It has not needed any kind of hard reboot or anything since close to day one. It did do something weird on shut off once, a long time ago. The 4311 has been very, solid. Good luck!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Receivers, Amps, and Processors
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Denon AVR-4810CI/AVR-4810 w/ 9.3ch, Dolby PLIIz/Audyssey DSX, October 09-