Originally Posted by Davesatdoasisbar
Now they have to know that this isn't going to work based on the information I provided to them(blinking light and how many times - 10)
When you contact Panasonic, you're basically communicating with monkeys that know how to cut and paste a canned response, or read a generic script. They are not technical advisers.
While waiting for their reply I went to ABC were I bought it they gave me an 800# to call. I called that and they had a tech call me back in about 20 mins. I told him what was going on and based on that he ordered the parts so he has them without having to come out and then ordering them.
Why did he order multiple parts? The failure is in only one circuit board so if he's so sure which one it is from a phone conversation he would only need to order one part. But usually the technician will bring various circuit boards (power supply board, input board, a selection of video boards) then start switching them out until the TV comes back on. The number of blinks just tells him the most likely place to check first. Sometimes one board failure causes other boards to fail. And this goes for ALL brands of Plasma and LCD, not just Panasonic.
If the tech knows the issue based on what I provided you sure in the heck know Panasonic is aware of it and chose not to acknowledge this problem.
There are only a handful of components that can fail in a Plasma TV and any one of them can cause the LED to blink. They aren't choosing to not acknowledge "this problem" because there is no big secret problem, it's simply a failure of a little capacitor or widget on a circuit board and such failures can occur on every single electronic device made. The failure/return rate on various electronic components that i sell daily is about 5% (overloads, dimmers, fan controllers, ballasts, transformers, trip units, breakers, motion sensors, switchers, etc) and a TV is no different. Modern electronics fail - there's no escaping it.
This pushed me from a Pan85 bluray to the Sony570. Way to dig your own hole.
Good luck with the Sony. I was a hardcore "Sony or Nothing" consumer for many many years, but after having almost every single Sony item in my home fail a year or two (sometimes 3-4 years) after the warrranty expired i finally got tired of it and started replacing my dead Sony stuff with Panasonic and Technics and i haven't had a single Panasonic item fail yet - and they're outlasting all the Sony items they replaced. The final kicker was when my 1991 top-of-the-line $1,200 Sony XBR Tube TV stopped working a year after the factory warranty expired and gave me a blinking light (fixed under my extended warranty) then a year after that another
component failed (also fixed under the EW). So i've had one Sony TV that's given me the blinking light message two times, but i have three Panasonic Plasma TVs that have performed flawlessly for years. I also know about a dozen other people who own Panasonic Plasmas and none of them have had a failure either. You just got unlucky. At least yours blew while it's still under warranty.