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Is your Panasonic plasma television broken, blinking red? - Page 3

post #61 of 106
Does anyone have any links or info which could be helpful in negotiating with Panny to do an out of warranty repair on the board on my 46G10. My claim is kinda of in limbo, and panny wont give me a yea or nay.

although they were of course concerned with the smoke and potential fire issues when it blew
post #62 of 106
My father has a 37PX60u. He says the screen goes black every 3 minutes or so. It comes right back on but does it constantly.

Does anyone have any ideas what could be causing this?

Thanks in advance
post #63 of 106
I was watching my TH-50PZ85U yesterday and there was a pop. I got the repair manual and saw that 7 flashes means one or more of the SU,SD, or SC boards is bad. Then I noticed the screen is cracked. Is this what the pop was? And if so, why is the LED saying the problem is one of the scan boards? Did one thing cause the other?

If it's been 25 months after purchase and the set has a 1 year warranty, is the TV pretty much totaled?
post #64 of 106
Quote:
Originally Posted by quarkburger View Post
I was watching my TH-50PZ85U yesterday and there was a pop. I got the repair manual and saw that 7 flashes means one or more of the SU,SD, or SC boards is bad. Then I noticed the screen is cracked. Is this what the pop was? And if so, why is the LED saying the problem is one of the scan boards? Did one thing cause the other?
Ouch. Sometimes when a board or power supply suddenly fails it can do so with enough force to crack the glass panel from behind. It's more common on the Korean brands but it's happened to at least a few Panasonic owners here as well. There is no blink code for a cracked panel, so it must be related to whatever board failed.


Quote:
If it's been 25 months after purchase and the set has a 1 year warranty, is the TV pretty much totaled?
The cracked panel is the death blow. A new replacement panel alone would cost more than a whole new 50" G25 TV, and you'd also have to add the price of a new board or two or three, plus the labor to install it all.
post #65 of 106
Quote:
Originally Posted by RandyWalters View Post

Ouch. Sometimes when a board or power supply suddenly fails it can do so with enough force to crack the glass panel from behind. It's more common on the Korean brands but it's happened to at least a few Panasonic owners here as well. There is no blink code for a cracked panel, so it must be related to whatever board failed.


The cracked panel is the death blow. A new replacement panel alone would cost more than a whole new 50" G25 TV, and you'd also have to add the price of a new board or two or three, plus the labor to install it all.

Sigh... ok looks like you're right. It's totaled. So I'm thinking of getting the TC-P50G25 (with an extended warranty this time). I like that one because it looks like it has everything I had before plus Viera (for Netflix) with WiFi.

My question is, is it worth keeping the circuit boards of my TH-50PZ85U paperweight, or would they not even be compatible with the TC-P50G25?
post #66 of 106
Hi,
I have owned my 46 inch Panasonic Th-pz85u since July 2008. TV has been rarely used. Prob less than 1-2 hours per week. Was watching it the other day when TV suddenly cut off. Led was blinking red and TV would not turn on. Attempted to unplug and replug, TV would still not turn back off. I let it be for a few hours and came back. TV will now turn on, however approximately 1/5 of the screen is missing from the far right aspect of the viewing area. Any ideas on why I would lose only part of the screen.
post #67 of 106
HDTV Penguin ... this happened to us **BEFORE** we had the 10 BLoD. I forget what caused it, but when it happened it was under warranty and so the Concierge service sent someone out to fix it.

We got the 10 BLoD after the warranty service and then the best Panasonic could do was to give us an inaccurate service center number that was almost 20 miles away.
post #68 of 106
Bought a 77U from Costco during 2007 black Friday. Just over a year out, it developed the purple snakes. Panny could not repair, so they forced a PZ 85 on me. It had an inferior picture, especially on SD material. Now after about two years, it won't turn on and the indicator blinks twice. So, I consider my 2007 purchase price of $1800 to be a charitable donation to Panasonic. it will be my last charitable donation to Pannasonic.
post #69 of 106
TCp46U1 (less than two years old) set turned off in middle of movie. Got the dreaded 10-blink code. Fortunately, my wife bought the extended warranty, but Panasonic's insane repair policy forces the repairman to test components before any replacement parts are ordered. First visit from repairman resulted in a diagnosis of bad power supply. Week later, new power supply installed. No go, 10-blink code remained. Another call to POS Panasonic technical support resulted in another board being ordered. So here I am, more than two weeks without my HDTV in the middle of football season. I'm done with Panasonic! I hope I get to participate in a class-action lawsuit regarding this miserable service.
post #70 of 106
Quote:
Originally Posted by rainman14624 View Post

TCp46U1 (less than two years old) set turned off in middle of movie. Got the dreaded 10-blink code. Fortunately, my wife bought the extended warranty, but Panasonic's insane repair policy forces the repairman to test components before any replacement parts are ordered. First visit from repairman resulted in a diagnosis of bad power supply. Week later, new power supply installed. No go, 10-blink code remained. Another call to POS Panasonic technical support resulted in another board being ordered.

The problem is not with Panasonic, it's that your local TV repair shop's repairman is incompetent and does not know how to properly diagnose or repair the TV. That's not Panasonic's fault. Very often, when one board fails it takes out one or more of the other boards and the technician has to know which ones also need to be tested.


Quote:


So here I am, more than two weeks without my HDTV in the middle of football season. I'm done with Panasonic!

Well Panasonic has a lower failure rate and lower repair rate of any TV maker, so whatever other brand you switch too has an even higher chance of failing, and will also have worst customer service. Panasonic's warranty provides a loaner TV until your own TV is repaired, so call and insist on a loaner.

I know it sucks when your TV goes out, but unfortunately there is an acceptable failure rate on modern consumer electronics and even the best-built brands will have some failures. Most of the late model BMWs and Mercedes Benzs in the dealers service bays are in there for electronic failures, which should not happen on a high-end high-dollar car but that's just the nature of the beast. In my industry (electrical and electronic wholesaler) even our high-end name brands have about a 5% defective return rate.


Quote:


I hope I get to participate in a class-action lawsuit regarding this miserable service.

Is there a class-action lawsuit going? I don't think a class-action lawsuit would go anywhere. And even if it did, your share after years of court battles would be about five bucks
post #71 of 106
I beg to differ, Randy. The repairman is on the phone with Panasonic during the entire diagnosis procedure. Panasonic makes the call on which board(s) to replace. The blame falls squarely on Panasonic!
post #72 of 106
Quote:
Originally Posted by rainman14624 View Post

I beg to differ, Randy. The repairman is on the phone with Panasonic during the entire diagnosis procedure. Panasonic makes the call on which board(s) to replace. The blame falls squarely on Panasonic!

The repairman is on the phone with Panasonic because he doesn't know how to diagnose the TV on his own. If he knows what he's doing he doesn't have to call anybody.

Did your repairman have the Factory Service Manual with him when he was at your house?
post #73 of 106
Randy:
Please stop trying to blame the repairman. Panasonic dictates the repair procedure for Norman's Electronics, an Atlanta-based regional service company. Panasonic will not allow him to stockpile any parts. Panasonic has to authorize any parts replacement after over-the-phone diagnostics. Turns out the power supply did not need to be replaced. It was the SC board on the left side (back view) of the set. Repair took 25 days. It's obvious you're a Panasonic man with all the sets you own. I love the Panny picture, but when this one dies for good, I'll never own another Panasonic TV. Save your typing fingers. I'm finished with this thread.
post #74 of 106
Panasonic, 10 blinking lights.

I haven't been on AVS for awhile; I never made a lot of posts. This time, I'm reporting my experience with my Panasonic 50-inch HDTV. It's a model TH-50PZ85U, purchased Dec 2008, for $1506 total. This morning, it was working, good as ever, giving me the HDTV pleasure I love. I turned it off; an hour later, when I turned it on, the power light began blinking: 10 blinks in a row, and a pause, and repeat, on and on. I had to unplug the TV to get it to stop. On to AVS, I came, to learn that I am not alone.

I have two other HDTVs, both Sony, rear projection, 1080p: a 50-inch (6 1/2 years old), and a 60-inch (6 years old). With barely 3 months usage, the 50 required a fan replacement; it was covered under warranty. Around 4 years of age the 50 also needed a bulb replacement, around $125, a simple task I could do. Both the 50 and the 60 still produce the same marvelous HD images, via antenna, and DVD/Blu-Ray discs. The 60, in the living room, is augmented with a 5.1 surround system with a Denon receiver.

My Panasonic, in the family room, is, was, the most used of my 3 big screens. Like the Sonys, it produced wonderful HD images via antenna and disc, thru a 3.0 sound system with a Denon receiver. I really liked the Panasonic. During my pre-purchase research, I was impressed with review statements about plasma screens lasting 20 years. So, I've learned, plasma screens last a long time, but it's the other parts that are the problem. In fairness, I can report that my investment in my 3 big screens has been close to the same for each:

Panasonic: $1500 / 4 years = c. $375 year.
Sony 60: $2450 / 6 years = slightly more than $400 year.

But, my Sony TVs are still burning bright. My Panasonic HDTV didn't reach 4 years old. Fixing it myself will not happen; paying someone a large fraction of the original price to fix it probably won't happen either. I don't want to live without HDTV, so I'm looking for something, "basic," again, if "basic" HDTV is still possible.
post #75 of 106
I've worked in the consumer electronics business for nearly 20 years and I have found that most audio and video products have become much more reliable and less problematic then they use to be. This is due to better designs and products that produce much less heat. Like Randy mentioned, failure rates are extremely low. According to Consumer Reports If you stick to any of the major brands, Sony, Samsung, Panasonic. LG, Sharp etc.... your chance of having a problem in the first 3 to 4 years are less then 4%. That seems pretty reliable to me. That being said, I can't remember the last time I had a problem with a TV, and I usually have four in my house, two Toshiba's and two Pannys.


Ian
Edited by mailiang - 11/22/12 at 8:49am
post #76 of 106
Quote:
Originally Posted by jetstream23 View Post

My less than 2 year old Panasonic TH-50PX77U stopped working today. The power indicator is now blinking red, 8 times in a row, over and over. After much searching this seems to be a somewhat common problem with many Panny owners reporting a failure in the first year or two of ownership.


Please take the poll, especially if you have NOT had this problem as I'm trying to get an accurate picture to see if this problem is as pervasive as I'm starting to suspect.


Thanks.

My panisonic stopped working today after 8 months old. A couple of days ago it startedakinf a funny noise and today it stopped working and the power light is flashing 8 times. Very disappointed in panisonic! Now we're waiting for panisonic to come out and look at our tv and its going to take them a week before they come and look at it! We have only had it 8 months, why can't we return it from the store we bought it from!? If it's already breaking after 8 months, what's going to happen after they fix it?! I just want to have problems with a tv that we just bought!
post #77 of 106
panny 42 plasma (P45s1) made it 21 days shy of 3 years.10 blinks (red blinks of death). found this site this morning after it wouldnt turn on. thanks for the info everyone. called panny tonight, and got the ole your out of warranty BS and basically go kick rocks and skip. this weighs extremely heavily on ever purchacing any panny item in the future. i basically bought a tv for 850, used for 3 years and now have a useless tv set. AWESOME!!!!!!!!!

i was going to upgrade to a new panny plasma 55" smart/3d or the LED 55" smart/3d set this weekend, but now will go another maker. hoefully consumer reports has some good info on a set that will perform and well as LAST.

thanks everyone for the great site. saved me alot time in searching for the diagnosis.
post #78 of 106
so after 2 more days of searching reviews, its still hands down that panny plasmas are the best over-all plasma set to buy. looking at a 55" plasma smart 3d 600hz set from BB for 899. gonna pull the trigger on the ext warranty this time, as well as some upgraded HDMI cables and 3d glasses.
post #79 of 106
I've been readinig the latest posts on this thread. I too, own two Panasonic plasma televisions: P54G20 & P42GT25. I purchased both based on reviews on this forum and others. The pictures was great and the prices, at the time, were right. After 22 months of use, I got 4 blinking red lights on my G20 set. One night the tv was working fine, the next day it wouldn't power on. To start, I called Panasonic... useless call and 20 minutes of my life I'll never get back. They refuse to let you speak with anyone in management. According to the "stonewallers," I can write a letter. I asked for an email address... they replied letters only. Can you imagine, in today's world, having to use "snail mail"?

To make a long story short, I bought this set from Costco, and fortunately, have three years of warrently coverage. The AMEX people were great in processing the claim and I have my money for the repair. Now I find out the board from Panasonic is backordered, with no timetable on when it will be available.... here we go again!

I love the picture quality of the plasma televisions, especially the Panasonic sets. However, after this experience, I would think hard about buying another... and if I did, I'd consider and extended warrently (pathetic that one spends all this money... and then more to ensure you dont' end up with a huge paperweight after a couple years.) And to all those folks who crow about failure rates... when it happens to you, your failure rate is 100%.

Good luck to everyone fighting the Panasonic battle... maybe one day they'll realize the value of customers and treat/service them accordingly.
post #80 of 106
My family's Panasonic is blinking right now. I had turned off the t.v. with the rc, then the t.v. would not turn on. I turned off the power strip and turned it on again but still not able to turn the t.v. on with the rc or from the t.v. itself. I also turned off the power strip and unplugged the HDMI cable from the cable box and wd t.v. box. Even now the t.v. will not turn on.mad.gif I'm not well versed with technology. I just like watching t.v. once in awhile.
Need answers. By the way, TV blinks in increments of 10.
Thanks.
-ukelele42
post #81 of 106
same thing happened to my 42" panny plasma. i got the 10 blinks of death the next morning. its 1 to 3 mother boards or the like thats pooped out. hopefully your under warranty, or have the knowledge to repair the set, or knw somoen who can. otherwise sell the broken tv for scrap on craigslist (like i did), and recoup a small ammount of money. i got 100.00 fo mine. i ended up buying another panny plasma (55st50), but went wih the 5yr warranty with BB.
post #82 of 106
We have a 7 blinker with a 1 year warranty. It stopped powering up one day before the Super Bowl and about 16 months into service. Before Panasonic considers our request for them to fix their product, they want us to sign a paper stating we acknowledge the warranty has expired. ?? We have never had a TV break down before, let alone the biggest most expensive TV we have ever paid for. I am so disappointed that they will not stand behind their product.
post #83 of 106
Has your TV been repaired yet?
post #84 of 106
After reading 3 pages of posts i am happy to say i have now figured out the 8 blink problem vand also figured out that some people do not have any issues. I f you dont have any issues then dont post this thread is for people with issues. I have been in the Home theater business since the first plasma was released by Phillips and have seen less than 6 plasma tvs with issues in 9 years. I have installed over 2000 displays. I have a 50 ut display and it stopped working last night. I am glad i bought an extended warranty and will put a claim in tomorrow. Seeing how many people in one forum have had issues does make me come to the conclusion that there is a quality control issue with these displays. I bought the panasonic panel based on the years experience I have had with pioneer elite and panasonic's reliability. Unfortunately I got a bad one lucky for me I can fix it myself or put a claim in. Everyone who has dissed anyone who has complained about their issue should not post it does not concern you.
post #85 of 106
My just this month, three year old 54 inch G25 just got the four blinking lights. I went out and bought a Samsung 60. I'll try to fix the Panny if I can tell for sure which board it is. I found the service manual for it free online so I'll give it a shot when I get the time. If I can't tell which board it is for sure I probably won't mess with it unless I can return the boards that I 'might' not need.
post #86 of 106
Just joined this board so I can share in the misery of owning a Panasonic Plasma. My TC-P55GT30 got the 7 blinking lights yesterday. I spent most of last night on the web looking for what to do. Was amazed at how many people have the same issues. My TV was purchased in Jan 2012 so the warranty has been out for about 6 months.
I did purchase with AMX so I am exploring this. I called Panasonic today and abused the poor girl on the phone. She did assign me a case number and told me I have to get the tv evaluated by a recognized shop. I called the shop and will cost 50 bucks for the evaluation.
Once I have the evaluation I will need to send this to Panasonic so they can decide what to do. Has anyone been down this road before? I'm concerned this could take weeks or months to resolve. Maybe I should just see if AMX will pay for the repairs and let Panasonic off the hook. I don't want to do that but don't want to be waiting forever to get my tv repaired.
post #87 of 106
Quote:
Originally Posted by RandySC55 View Post

My TC-P55GT30 got the 7 blinking lights yesterday. Was amazed at how many people have the same issues.

The 2011 Panasonics have faulty firmware, which destroys the SU/SD boards. Finding replacement boards is very hard, and Panasonic is usually out of stock, and may be out of production.

If you ever have your TV fixed, be sure the firmware is updated so the fault doesn't happen again.
post #88 of 106
I suspected this may be a problem....i.e. no spare parts. In fact I mentioned that to the girl on the phone today She did not offer any solutions other then to say we would escalate it to the next level after an evaluation by the shop. I wonder if there are no spares if Panasonic will offer any recourse. Has anyone run into a similar situation? I hate this because this was a great TV...until it died.
post #89 of 106
Our Plasma Panasonic TCP55GT30 (build date October 2011) we have owned for 13 months decided to give us the 7 blinks of death problem on August 5, my birthday. Nice gift huh? Unfortunately we do not have the extended warranty. We contacted Panasonic Service and they gave us the name of a certified Panasonic Repair Tech. They did give us a case number and some indication that they may cover the repairs since we are slightly over a year. I tried a search for the 7 blink problem for this model on this forum, and could not find specifically if there was anyone here that was successful in having repairs covered after warranty. I've only read the threads that talk about the Panasonic 2007 models with this problem. The technician came out today and did confirm that we need an SC board replacement. The grounding screws were loose possibly an indication of what caused the short. The repairs will cost us close to $400 if not covered by Panasonic. I'm not sure what to do if this is not covered. Any suggestions? Should I attempt to replace the board myself? I would lose the $93 diagnostic home visit charge. I'm not sure who even has the part since most online stores seem to be out of stock.
Part #: TXNSC1NVUU

Also, do I need to ask the technician (if we decide to use this company) for the firmware update for this model?
post #90 of 106
Update: Panasonic just called and said they would only cover half of the repair costs. Not too happy about this Plasma lasting only 13 months and coming up with half of the bill when we spent around $1400 on this tv. We tried to push the issue of full coverage but they would not budge. We didn't want to push too hard risking them pulling the offer altogether, so we accepted. It's better than coming up with the full $480 I guess. I wanted to ask about the $175 price tag for the SC board. That seems a little high. I was going to try and negotiate a lower price, but if that price is fair, then I won't bother.
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