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** OFFICIAL ** Denon AVR-3310CI/990 Owner's Thread - Page 39

post #1141 of 3903
Quote:
Originally Posted by riverst View Post

I have experience the popping sound also.
Mine occur when the receiver decodes or switches the sound mode. ex.(Switching from "Muti-channel" to "Dolby PLII"). I only happen when I play Blu-ray in the PS3. I also hear a "pop" when I power off the unit from the speakers.

- Do yours lights dim a bit when you turn on the reciever? Seems like i have too many thirsty vampires on the same line. ???
- HD Radio sucks! My area does not provide HD radio for the stations I listen too. I went to the HDradio site and they list over 75 stations, but i cant get them to come in clear like I thought HD radio provided. So dont get hyped over HD Radio!
- Any luck with "Powerline adapters"?? Denon suggest hard wire LAN cable.

Mine occurs whenever I switch tv channels, regardless of sound mode. Don't hear it when I power off. I also don't have electrical issues with lights dimming, my apartment is only about 5 years old. I use a high capacity surge protector too.

After fiddling around, it seems that the solution for me was to turn off Dynamic EQ. I still wonder if there is there will other problems with this receiver.
post #1142 of 3903
Quote:
Originally Posted by jdsmoothie View Post

1. You can improve the dialog a couple ways ... with Dyn EQ enabled (now that you've run AUTO SETUP), you can set the Reference Level Offset to 10 or 15. You can also adjust any speaker volume by pressing the CH LVL button on the remote and using the arrow keys to select the correct channel and volume level adjustment.

2. You want to take all 6 positions when doing AUTO SETUP in order to maximize the data input for Audyssey to use. It's also generally suggested that rather than place the mic at each actual seat, you take the first position from the "primary" seating position (ear height), and then the remaining 5 positions within a 2' radius of that 1st position.

Thanks for the info - I will redo my config this weekend and then try the Dyn EQ stuff etc. as well. I guess I should read the manual / BatPigs site a little more!
post #1143 of 3903
Quote:
Originally Posted by batpig View Post

the "mute" display is controlled by the "text on/off" in the GUI menu.

If this is "off" and you are still seeing the "mute" text, there is a good chance it is actually being generated by your television through the HDMI-CEC connection. What type of display do you have? This is most often noted with Samsung (Anynet+) and Sharp (AquosLink).

Batpig, thanks for the response. The text is from the Denon receiver. It shows up whenever I mute the volume when I'm watching TV (DirecTV box), on the Xbox 360, or on the Wii. Both text options are turned off. My connections are also over component, not HDMI. Any additional thoughts?
post #1144 of 3903
Hi everyone!

I am not an 3310 owner, but some friends of mine.

So they are saying that they are unable to proceed with the firmware process.

Apparently the connection simply does not start.

Surely that is not an internet connection problem, because they can do it with another AVR brand and some BD players as well.

Any help will be appreciated!
post #1145 of 3903
I don't think this issue has been raised in this thread, as I didn't find it via search. That probably tells me what I need to know, but just in case... I can't get the HDMI up-conversion to work on my 3310. I have, as best I can tell, followed the necessary steps in the manual and done fastidious trouble-shooting, but I cannot get it to work.

Here's the deal:

Output:
*HDMI Monitor out

Inputs:
*Blu-ray disc player connected to the DVD input via HDMI
*Dish Network receiver (SD for now) - Component Video 1 (Input set to RCA-1)
*DVD recorder connected to "TV" setting via S-video (for testing purposes) - (inputs set to "None")
*Wii connected to V. Aux via composite video (inputs set to "None")

Other points:
*HDMI from Blu-ray transfers properly to the TV, so I know that circuit works.
*Connecting the components directly to the TV works, so I know they pass signal
*I have reset the system once and get the same behavior
*I have set "Video Convert" to "On"
*I have removed any unused settings on the Input Settings screen
*I have tried switching the scaler on and off with no changes.

I am thinking the conversion circuit may be hosed, and I can swap it for a new one, but before I do, I just want to run it by the community to see if there is some other setting that I have somehow missed that will make the box I have do the job.

Thanks for anything you can offer
post #1146 of 3903
As you've already reset the microprocessor with still no joy, it's likely your conversion board is hosed as you suggest. Swap it out and get on with enjoying a new AVR that works correctly.
post #1147 of 3903
Another one bites the dust.

I am curious to know the date of manufacture, identified in the serial.

Quote:
Originally Posted by The Dave View Post

I don't think this issue has been raised in this thread, as I didn't find it via search. That probably tells me what I need to know, but just in case... I can't get the HDMI up-conversion to work on my 3310. I have, as best I can tell, followed the necessary steps in the manual and done fastidious trouble-shooting, but I cannot get it to work.

Here's the deal:

Output:
*HDMI Monitor out

Inputs:
*Blu-ray disc player connected to the DVD input via HDMI
*Dish Network receiver (SD for now) - Component Video 1 (Input set to RCA-1)
*DVD recorder connected to "TV" setting via S-video (for testing purposes) - (inputs set to "None")
*Wii connected to V. Aux via composite video (inputs set to "None")

Other points:
*HDMI from Blu-ray transfers properly to the TV, so I know that circuit works.
*Connecting the components directly to the TV works, so I know they pass signal
*I have reset the system once and get the same behavior
*I have set "Video Convert" to "On"
*I have removed any unused settings on the Input Settings screen
*I have tried switching the scaler on and off with no changes.

I am thinking the conversion circuit may be hosed, and I can swap it for a new one, but before I do, I just want to run it by the community to see if there is some other setting that I have somehow missed that will make the box I have do the job.

Thanks for anything you can offer
post #1148 of 3903
Quote:
Originally Posted by RobJ View Post

Just got off the phone with Denon support in what was one of themost bizzare conversations I've ever had with a support person.

Told him my problem of not being able to listen in 2.1 and was put on hold for about 5 minutes. He comes back and tells me that to listen to CD's in 2.1, I would need to disconnect my surround speakers. (I currently have a 5.1 system) He said they could not get 2.1 to work any other way in the lab.

At this point I'm dumbfounded. I question him some more and he says that Stereo puts out the two left and two right speakers. Still never told me why disconnecting the rears would force sound to the sub, but it got worse. He then asked why I wanted to listen to music in 2.1, which took me off guard. He said and I quote "you have 5 speakers why wouldn't you want to use all of them".

At this point my head is spinning wondering if I dialed the wrong number. I'm still in a little daze. If this is Denon's answer to the problem, I need to see if my 30 days is up yet or not. That conversation was ridiculous.

RobJ, did you ever find a workable solution? I'm having similar problems with my 3310. No subwoofer when I'm playing CD's or when I'm listening to Pandora being streamed from my Blu Ray player. When watching TV or Blu Rays - no problem - the subwoofer works fine.

Batpig, thanks for all of your great advise. Anything else you can suggest?
post #1149 of 3903
By the way, this is my second 3310. The first one, had a beautiful picture and absolutely NO AUDIO whatsoever. After 30 minutes of resets the Denon rep told me the machine was toast.

I can't believe I replaced my Linn Amp for this...
post #1150 of 3903
are you trying to listen in STEREO mode? have you set up your 2CH DIRECT/STEREO menu settings to allow for bass management in 2-ch mode? you probably have to set the SW mode to LFE+MAIN in this menu.

see the description of STEREO vs DIRECT modes in the Audio section of my FAQ: http://batpigworld.com/fadq.html#audio
post #1151 of 3903
Quote:
Originally Posted by Rodrigues_Brazil View Post

Hi everyone!

I am not an 3310 owner, but some friends of mine.

So they are saying that they are unable to proceed with the firmware process.

Apparently the connection simply does not start.

Surely that is not an internet connection problem, because they can do it with another AVR brand and some BD players as well.

Any help will be appreciated!

Guys, no thoughts about that?

post #1152 of 3903
Rodrigues - if you read through this thread you will find many reports of problems with networking functions and firmware updates. Unfortunately there is a possibility that the networking on their unit may be broken. Are their other internet features working? Like Internet Radio?
post #1153 of 3903
Quote:
Originally Posted by batpig View Post

Rodrigues - if you read through this thread you will find many reports of problems with networking functions and firmware updates. Unfortunately there is a possibility that the networking on their unit may be broken. Are their other internet features working? Like Internet Radio?

Batpig, thanks! I will check it out and report back!
post #1154 of 3903
Not sure if this has been covered before or not so i figured i would ask;

I am running my PC to my reciever via DVI to HDMI, my audio from my PC is just that 3mm headphone port, so i have my HDMI hooked up for the video and i have a stereo cable hooked up for the audio. I can not figure out how to tell my reciever to pull the audio from the stereo cable and not the HDMI or if it is even possible. I have looked through the owners manual and was not able to locate any helpful information.

If any one knows if this is possible or not please reply. Thanks!!!
post #1155 of 3903
Just make sure that the input source label you have the HDMI cable assigned to is also the same source name you have the RCA cable plugged in to (eg if you have the HDMI assigned to the DVD label then plug the RCA cable into the RCA inputs labeled DVD). Then change the INPUT MODE for that source to "Analog."
post #1156 of 3903
I just got my 3310 setup last night.
Thanks to this thread my choice for a new receiver was made much easier.
I'm sorry if I missed it (used 'search this thread' but no luck) but, what is the basics of setting up streaming music from my WHS to my 3310?
The Denon sees my server [Server Name: Windows Media Connect], but I can't get into it to see my music folders. I did get internet radio working, and my router has allowed my Denon sharing on the network.

Do I need to install WMP11 on my WHS? Currently the default player is WMP10.

I access my media through a HTPC and use WMP12 for there.

Thanks ahead of time.
post #1157 of 3903
I just purchased a 3310, and when I check for a firmware update, it says that I have the current version. The only upgrade I can do is the Audyssey DSX $100 feature upgrade. A number of people on this thread have discussed doing multiple firmware upgrades. However, when I look at the Denon site, I don't see anything listed for the 3310. Am I missing something?


Thanks,
Matt
post #1158 of 3903
since you just bought your AVR, it's possible it has the most recent firmware.
post #1159 of 3903
Hello i know this question has probably all ready been asked but i figured i would throw it out again.

Networking on this thing... my router is all the way upstairs and my receiver is all the way down. I have heard of those power outlet things but i have heard mostly bad about them. I think there might be a way to bridge a connection to my PC, which is next to my receiver, which is connected via wireless card and has an open ethernet port in the back. Anyone know about this?


Also i would like to +1 to the popping sounds (very upsetting after spending 1k) when changing channels on my cable box or when the video is being processed on my ps3 (bluray) does not happen with my xbox 360 though (maybe no video changing is being made?)

Any input would be appreciated.
post #1160 of 3903
Quote:
Originally Posted by ToaadWR View Post

Hello i know this question has probably all ready been asked but i figured i would throw it out again.

Networking on this thing... my router is all the way upstairs and my receiver is all the way down. I have heard of those power outlet things but i have heard mostly bad about them. I think there might be a way to bridge a connection to my PC, which is next to my receiver, which is connected via wireless card and has an open ethernet port in the back. Anyone know about this?


Also i would like to +1 to the popping sounds (very upsetting after spending 1k) when changing channels on my cable box or when the video is being processed on my ps3 (bluray) does not happen with my xbox 360 though (maybe no video changing is being made?)

Any input would be appreciated.

I use a Netgear power line adaptor for streaming, etc. and it has worked great. It serves to connect my tv, receiver, oppo-80 and direct-tv hd dvr that are upstairs. I find the connection to be more stable than wireless especially when streaming netflix for example. I have an Apple N wireless base with a couple of extenders around the house as well - still like the power line adaptor.
post #1161 of 3903
New 3310 owner. Worried bc I get no subwoofer output at all. The cord is good, subwoofer is set to yes, test tone I get nothing and no output either on audio on my dvr. Defective unit? Now I hooked up optical audio in from Direct TV dvr and I get subwoofer output?...
post #1162 of 3903
After 3 failed units, it is time to move onto a new product.

I am tired of talking to Tech Support and being there beta tester.
post #1163 of 3903
Quote:
Originally Posted by PCTools View Post

After 3 failed units, it is time to move onto a new product.

I am tired of talking to Tech Support and being there beta tester.

SO LONG. Adios Hey Hey Goodbye
post #1164 of 3903
Quote:
Originally Posted by flangoid View Post

Hello all,

I purchased a 3310 back in December and after finally getting it all set up so that the inputs (in particular) worked for me, I've been sitting back and enjoying it. I have to say "thanks" to batpig for your Denon page!

A problem that is happening more and more to me is while I'm watching TV.

I purchased my cable companies HD-PVR. I've got it connected to my 3310 via component cables. I have it set up through Quick Select 2. Typically I turn on the receiver by pressing Quick Select 2 to fire up the 3310. What I'm finding, that is continually happening (although not all the time), is that while watching a program the 3310 "seems" to be switching to my Quick Select 1 selection. I base this by the display coming up on the TV. (I have all 3 Quick Selects manually labelled). Although I can't confirm it, it seems to be happening after about a half hour of TV viewing.
I can't figure out why it's doing this.

I have never downloaded any of the firmware updates. Perhaps this is something that's been addressed. I'd just have to go out and get a very long ethernet cable, in order to do this.

Has anyone else experienced this or heard of a solution?

Thanks in advance

Theres a video about the problem you mention on you tube.
post #1165 of 3903
i had a avr 4306 that best buy said was not repairable so they would give me something comparable in exchange. I paid $900 for an open box 4306 in 2007 so they best they offered was a 3310ci or a 3808ci. I got the 3310ci for free and coughed up another $150 for a 4 yr extended warranty contract.
Do you think i made a wise choice getting the 3310ci?
its definitely noticably quieter than the 4306 but the video side is breathtaking. I have a toshiba hd-xa2 with a reon chip and it seems like the anchor bay is much crisper, esp when upscaling.
thanks
post #1166 of 3903
rmjohnso--I just bought a new one as well and it too reports no new firmware updates available.
post #1167 of 3903
Quote:
Originally Posted by rmjohnso View Post

I just purchased a 3310, and when I check for a firmware update, it says that I have the current version. The only upgrade I can do is the Audyssey DSX $100 feature upgrade. A number of people on this thread have discussed doing multiple firmware upgrades. However, when I look at the Denon site, I don't see anything listed for the 3310. Am I missing something?


Thanks,
Matt

Me too. At every start up "There's an upgrade to Firmware"
I'll let it try to upgrade and get the same message Upgrade Firmware: Latest
I get an upgrade status ID number as well.
Mine is less than a week old, so I'm still waiting to hear back from Denon if my unit is already updated.

Anybody accessing their media from a WHS?
I understand you need WMP11, but WHS doesn't support 11 and comes with WMP10 only.

What are others using to stream music from their WHS? Twonky, Traversity, WMP11 hack?
post #1168 of 3903
I'm glad I'm not the only one not seeing a firmware upgrade on a newly purchased 3310. I was hoping for a firmware upgrade because I still can't disable the on screen mute text. Now my wife is complaining to me because when the mute is enabled and the volume is increased, the mute text stays on screen. I've read elsewhere that this is a long-standing bug in some other models.
post #1169 of 3903
Quote:


Now my wife is complaining to me because when the mute is enabled and the volume is increased, the mute text stays on screen.

turn off HDMI-CEC in your TV, this text display is almost certainly being generted by your display through the HDMI connection (trying to "control" the AVR). Samsung calls it "Anynet+", Panny calls it "Viera Link", Sharp calls it "Aquos Link", etc.
post #1170 of 3903
Looks like it was, indeed, the circuit. I picked up a new one and it's converting just fine.

Now it's on to re-doing the setup and the networking side (including the ASD51W). Reading through the posts here, I'm looking forward to the firmware updates.

Thanks for chiming in. Sorry PCTools - I didn't get the data from the serial before I returned it.
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