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** OFFICIAL ** Denon AVR-3310CI/990 Owner's Thread - Page 66

post #1951 of 3903
Correct, although a small price to pay if it resolves the problem. Jot down the existing settings and rerun AUTO SETUP and you're good to go.
post #1952 of 3903
Quote:
Originally Posted by raj2776 View Post

Problems from the begining:
1) System displayed message about new firmfare and I went ahead and upgraded it. However, even after upgrading the firmware, it keeps telling me that there is a new update. But when I go further with it, I get the message that I have the latest firmware.

this is the UPGRADE notification (trying to tell you to buy the DSX download) not the UPDATE notification (for firmware). You can turn off these notifications in the Network Settings (under "other").

Your other problems however could indicate network card failure... if the problems persist after a full microprocessor reset, try turning the networking off (see EVT's post from yesterday) and see if everything else starts to run smoothly:

Quote:
Originally Posted by EVT View Post

Try having a look through the menus for anything related to networking and turn it off. I came across an option to leave networking on when the unit was on standby and after turning this option off my problems (except of course for the dead network card) have gone away.

I still have to take it in for the network card but since it has a 2-year warranty I'm now in no rush considering I haven't used the network features for anything other than firmware upgrades and initial setup.
post #1953 of 3903
Quote:
Originally Posted by Plex View Post

Update

ordered my 3310 on the 28th EExpo said it will be at my home July 01, I've heard that before but if so thats fast

It came today but I'm still at work, we'll see if serial starts with the 003. i know what i'll be doing this weekend
post #1954 of 3903
Quote:
Originally Posted by santora View Post

And you can add me to the 3310 Network card dies pile of people. Ugh. Haven't really used it much, but I go and finish the cabling to my home and boom - no network card.

This sucks. Luckily, the local repair shop has ordered the part and I'll only be down for a day or two when it come in.

Mark Santora

What is the first part of your serial number, I'm curious?
post #1955 of 3903
OK, got home and unpacked the 3310, serial # 0033, so I think me going in the right direction. Would be able to hook it up until Monday wife has long list on honey-do's for the next two days.
post #1956 of 3903
Today they are coming home to take my 3310 for servicing. After I have read all the complaints I had started to consider to keep mine, since I thought I could live with the static noise from the left channel which most of the time stays unnoticeable. But if you hit the power up to beyond 85-99 it is there, and even with the headphones. So it is not a speaker problem but DSP chip, or board...

Anyway, I saw that even after reset your favorites and Internet radio channels are still on the memory. Is there a way to clean those too?
post #1957 of 3903
If resetting the microprocessor didn't clean them out, then AFAIK, the only way is to overwrite them.
post #1958 of 3903
Quote:
Originally Posted by Plex View Post

OK, got home and unpacked the 3310, serial # 0003, so I think me going in the right direction. Would be able to hook it up until Monday wife has long list on honey-do's for the next two days.

+1. I felt the same way when my replacement unit arrived and the serial is 033xx.

HD2 stations around Hou area are clean and nice. Jazz plays all day, brother.
post #1959 of 3903
Quote:
Originally Posted by raj2776 View Post

...

Suprisingly the audio quality of some of the Internet Radio stations is far superior to most of my CDs.

...

Just curious what internet stations you are finding with stream rates high enough to approach CD quality. I have found a number of interesting internet stations streaming at 128 kbps, which is decent quality, but hardly CD quality. If there are some stations with better stream rates out there, I'm interested in hearing about them.

Also, does anyone know if it's possible to stream pandora.com straight to your 3310, maybe by setting up Pandora on radiodenon.com (which, by the way, is a really cool way to find and manage internet radio).
post #1960 of 3903
no, Pandora access is actually a new feature on the xx11 models (e.g. 3311). you can't stream it through standard internet radio...
post #1961 of 3903
Quote:
Originally Posted by batpig View Post

no, Pandora access is actually a new feature on the xx11 models (e.g. 3311). you can't stream it through standard internet radio...

Interesting. If you can access Pandora on a 3311, I wonder if Denon can/will add Pandora access to the 3310 with a firmware update.
post #1962 of 3903
Quote:
Originally Posted by andrewdoan View Post

+1. I felt the same way when my replacement unit arrived and the serial is 033xx.

HD2 stations around Hou area are clean and nice. Jazz plays all day, brother.

I do love Jazz soo nice to hear the 33 does well, interesting to hear jazz world wide, it cool to hear what other people listen to.
post #1963 of 3903
I'm new to this chatting stuff so bear with me. Tried for hours to set up my new AVR 890 using Denons manuals. As everybody knows, they suck. Found the batpig site and WOW; things started falling into place. Used HDMI cables for all component connections. Sound from the tuner is great. Haven't tested the blu ray. Tried hooking up my cable box and ran into a problem and need help. Cable box is a TIVO Premier with a cable card. Unit was preconfigured from the factory and setup stopped at the sound check with a message telling me I have a setup problem with the a/v receiver. What have I done wrong?
post #1964 of 3903
you probably have done nothing wrong, sounds like an HDMI issue with the TiVo. Can you set it up manually? Also check and see if there are any firmware updates for your box.

(BTW this is the 3310/990 thread not the 890 thread)
post #1965 of 3903
Quote:
Originally Posted by jhachey View Post

Interesting. If you can access Pandora on a 3311, I wonder if Denon can/will add Pandora access to the 3310 with a firmware update.

good luck with that! they probably would rather you just buy their new product
post #1966 of 3903
Quote:
Originally Posted by batpig View Post

good luck with that! they probably would rather you just buy their new product

Hence my use of "can/will" - I'll bet they can, but I doubt they will. Although maybe Denon would offer Pandora as an "upgrade", like they do for the upgraded Audyssey DSX feature.
post #1967 of 3903
Sony added Pandora to it's Internet-connected TVs via firmware upgrade, so Denon could possibly decide to do the same for their AVRs. Despite what you may have heard about businesses, not all of them are full of evil money-grubbers who just want to stick it to their customers!
post #1968 of 3903
More HD radio issue with my 3310ci ( serial # 0033...). Unit had no sound upon turning on and it defaulted back to 87.5 Mhz no matter what FQ was selected ( The 87.5 , I guess that is manufacture per-set). Out of frustration, I turned off the unit and powered it up couple times, then it worked like a champ.

Man, I am tempting to send this baby back for a full refund since I want something will last me at least a few year without a hick-up as my Pio Elite and my Onkyo AVr.

Anyone has the same issue with HD radio on the 3310 ci?
post #1969 of 3903
Just set up my new 3310CI this weekend. Big upgrade replacing a non HDMI Sony STR-K502P receiver. 911 serial number but no issues or delays with firmware update. I'm testing this out for a few weeks as considering a return and upgrade to the 3311CI.

Audyssey not detecting my epik empire subwoofer. Also not sure if I will use the networking features as an HDMI cable from my TOSHIBA Qosmio X505-Q830 laptop to the V AUX HDMI input gives me every thing I want with stored music, youtube clips, and I can still simultaneously watch sports on the plasma. That's the big thing I wanted, as I prefer to move a mouse around between folders of different music genres to select specific tracks not in a playlist. I have a big cd to FLAC conversion project ahead (then the cd collection will be boxed away).

Also very wowed with late night headphones (Sennheiser HD 555) listening. KEF HTS5001.2 X4 with the stands.
post #1970 of 3903
So I purchased a Denon AVR990 a few weeks ago and am very frustrated with the HDMI portion of the unit. I have a Comcast HD cable box with on demand. When I plug in a known good HDMI cord from the cable box to the TV direct it works flawlessly. When I run the same HDMI cable to the 990 and then to the TV it flickers and loses sound randomly for only a second or two, at random intervals. The blue ray works perfectly through the 990 so it has to be a handshake issue between the cable box and the 990. I have the latest SW/FW loaded and it is very frustrating. Could it be a setting, I have tried defaulting the unit to no avail and am ready to throw in the towel and just run component connections. is there any loss in sound or video quality if I go to component connections? Any clues on the HDMI issue?
post #1971 of 3903
Quote:
Originally Posted by superpop View Post

So I purchased a Denon AVR990 a few weeks ago and am very frustrated with the HDMI portion of the unit. I have a Comcast HD cable box with on demand. When I plug in a known good HDMI cord from the cable box to the TV direct it works flawlessly. When I run the same HDMI cable to the 990 and then to the TV it flickers and loses sound randomly for only a second or two, at random intervals. The blue ray works perfectly through the 990 so it has to be a handshake issue between the cable box and the 990. I have the latest SW/FW loaded and it is very frustrating. Could it be a setting, I have tried defaulting the unit to no avail and am ready to throw in the towel and just run component connections. is there any loss in sound or video quality if I go to component connections? Any clues on the HDMI issue?

Hi superpop, try the other available HDMI ports on the 990. May get lucky with one of them.

No lost in PQ or AQ if going with component cables and optical. Best the cable box will output is 1080i and DD 5.1.
post #1972 of 3903
From the Amazon Deal of the Day:

My serial number is: 00433

I am looking on how to decrypt this, as to the week and year.
post #1973 of 3903
How about month and year?

April 2010 ..... YYM .... 004
post #1974 of 3903
So I switched from HDMI in #3 to HDMI in #5 and the issue seems to be resolved. Does this mean I have a bad board or unit.


Quote:
Originally Posted by superpop View Post

So I purchased a Denon AVR990 a few weeks ago and am very frustrated with the HDMI portion of the unit. I have a Comcast HD cable box with on demand. When I plug in a known good HDMI cord from the cable box to the TV direct it works flawlessly. When I run the same HDMI cable to the 990 and then to the TV it flickers and loses sound randomly for only a second or two, at random intervals. The blue ray works perfectly through the 990 so it has to be a handshake issue between the cable box and the 990. I have the latest SW/FW loaded and it is very frustrating. Could it be a setting, I have tried defaulting the unit to no avail and am ready to throw in the towel and just run component connections. is there any loss in sound or video quality if I go to component connections? Any clues on the HDMI issue?
post #1975 of 3903
Not at all. Cable/sat boxes often don't work at all when connected to HDMI repeaters (eg. AVRs) so consider yourself lucky. As it turns out, for some reason the HDMI jacks don't all have the same specs which is why we always suggest trying them all out before using one of the other options available (ie going straight to the TV or using component/optical to the AVR instead of HDMI).
post #1976 of 3903
Thanks...

Looks like I have a winner.... 0043314

Quote:
Originally Posted by jdsmoothie View Post

How about month and year?

April 2010 ..... YYM .... 004
post #1977 of 3903
Okay i know I this has been beaten to death and i have read the entire thread, but im about to pull my hair out over connecting to the network via internet radio, etc...
[Im connected via cat5e(wired) from a DSL modem -> to a Belkin F5D8235-4 v2 router-> Cat5e (wired) to the unit.]

When I go to media server, I can see my PC; access my music files and my pictures that I have saved on the PC from the 3310. (No problem there)!

When I choose "internet radio" i get nothing. All i see is two folder labeled "last played" and "search". I have also tried the "Denon radio" setup on the internet and no luck there. Said my MAC address wasn't valid or registered.

I also tried to perform the "firmware" update and result in no connection/fail.

In the Denon GUI, i can see the IP address, the MAC address, etc... DHCP is enable, etc..
I call Denon and they said to turn off the firewall, and see what happens. Did that and still have no connection to the internet.
They also told me to enable a vitural server with some number : 10443 as inbound/outbound. I have no clue what that is. #&#^#!!

Seems like my unit can see my PC, but cant access the internet! Oh I have tried connecting the cable directly to the DSL box, bypassing the router. no luck there!

If anybody can help, please respond, im running out of beer!

Thanks

RiVeSt
post #1978 of 3903
Quote:
Originally Posted by mmitchell View Post

Ted,

I've had my 3310 for about a week. I believe the HD radio problem you referenced in the 4310 thread is also present in the 3310. I will be listening to HD radio and, randomly, the unit will freeze and the audio shutters. I have to power cycle to clear the problem. I'm still trying to figure out what's going on but so far the 3310 has only froze listening to one station (Alice 97.3, in the SF bay area). I've updated the firmware but the problem still exists. It unit performs flawlessly in all other situations.

Any other 3310 users have a similar experience or recommendations? Thanks.

Mike

I bought this unit for internet and mostly HD radio. My replacement unit ( serial # 0033xx )does the same as the first unit : out of nowhere it will freeze and shutter as you said. Only remedy is power-off and power it back on. Just to let you know that I live within 26 miles radius from most HD radio stations In Houston area and my Onkyo 876 never once acts up as this 3310 ci.

Have you find the solution for the HD radio issue?
post #1979 of 3903
HD radio range reception can be hit or miss depending on the strength of the signal as well as the location of the station's antenna (generally only 1/3 to 1/2 of the range of the FM analog signal). If it's only happening on a single station, it's likely the station's signal. Although if the "digital" signal is too weak, the HD tuner should shift to picking up the "analog" signal instead.
post #1980 of 3903
The 3310 ci Hd radio fm signal flickered once in a while and the HD1 station flipped back to Fm station but what I do not understand is while the signal is so clear and the unit plays beautifully then all of a sudden it freezed and shuttered or stammered. The only way to get out of the freeze and stammering mode is to turn the unit off and turn it back on.

Now I need some help with the internet radio, please. My PC is on the other side of the house. We use AT&T hi-speed wireless. In my listening room, I use the HP Netbook for Pandora thru Wi-fi, How do I hook the Netbook to the 3310 ci wirelessly ? I was thinking abt using the Music streamer HTS and run the Netbook thru the 331 ci RCA input .Is there another way around it without another wireless router? Not because I am cheap , rather I do not know how to set up all the wireless stuff. Thank you.
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