** OFFICIAL ** Denon AVR-3310CI/990 Owner's Thread - Page 111

Sure ... there was a loose connector and they reconnected it.

Ok, I was tired of seeing the update message appear so I thought I would do the upgrade. Well after 10 failed attempts and unable to get out of the repetitive loop I did a reset. The system now comes up, but I get nothing from the speakers or through HDMI. I of course checked the Denon website and it is really bad and no link for any update. My system has never been updated. I can access the web interface just fine. Is there a firmware file located somewhere that I can update? Why wouldn't they have the file available for download to allow upgrade through web interface? This is really frustrating!!

^^
First note that you can set both the Update Notification (p. 40) and Upgrade Notification to OFF as they both default to ON from the factory. Updates can only be done via the web interface and connecting to Denon's servers. Try doing a "network" reset (hold up/down arrows on front panel while powering on the AVR).

Yes I didn't realize I could turn these off until I have thoroughly gone through all of the settings over and over. I moved the aVR to be on my main router with a different patch cable. It counts down to 20 min and says Sub 20 min Updating fail 5d. I found the following information on http://www.remotecentral.com/cgi-bin...read.cgi?22770. Please don't try updating your firmware if you get this message!!

Quick question, if you never use the Denon for networking will it matter if the card is working or not as far as normal operation is concerned?

^^
Although some HDMI functions are associated with the network card, if it hasn't failed and you're not experiencing any issues and don't plan on ever using the networking feature, then likely no. Also, if you should ever decide to use the networking feature and the card does fail, it can be replaced for about $150 and installation is fairly easy.

Just an update. After about 30 failed tries I gave up last night. This mornig I wake up and thought I'll try it one more time before I take the receiver to another location for different internet access and to my amazement the update actually worked and cleared everything up. This will be the last update for me as I have disabled the notification in the system.

Hello everyone,
I purchased a Panasonic BDT-110 bluray player which has DLNA feature as well. When I connect the 110 to my Denon 3310 everything works fine except that I cannot play any music on my PC via Bluray to the 3310. The Bluray (movie) sound comes fine and the online apps (Netflix,u-tube,etc) sound works fine as well. I can browse and watch photos and music but when I play music no sound from 3310. As a test to eliminate Bluray/HDMI/Cable issue I connected the HDMI cable from Bluray to TV. Then the sound/music comes fine but not when connected the same HDMI cable to 3310. So I can conclude that the bluray seems to be working fine and the problem seems to be with 3310. I searched the thread for anything similar but I couldn't find anything.

Can any one can think if I need to make any settings change in 3310? Please help. Will be a great help. Thanks in advance. Please let me know.

No one with any idea? Any ideas to troubleshoot? AV Gurus/JD/Batpig where are you guys?

They moved on to the 3311 &3312 board. Maybe somebody has a solution there.

GL

we are still here but I have no clue and assume JD doesn't either... because it's definitely not a problem with the settings on AVR. If the AVR was getting an audio signal, it would play it. But if it isn't getting it.... what can it do?

Don't think so ..... I've got 8 posts on this page alone (er 9 now).


I agree with batpig in that the issue is not likely related to the 3310, rather the issue is with your router or the media server you are using on the PC.

Can my 990 remote control my tv and my cable box like an universal remote

^^
Depends on whether the remote codes in the back of your Owner's manual will work for your specific TV and cable box.

Thank Netorders, at least your comments brought them to comment on my post.

Hi Batpig,
So you think there is no settings to be changed or any on Denon side that can affect this? The reason why I thought of setting is because this is be a analog/digital conversion issue or PCM/Bitstream settings or that the player is sending something in a format not understood by 3310. I couldn't think of anything else because the bluray sound other wise plays fine through 3310 (for movies/dvd/online content) . Also, the sound/music plays on my TV when connected directly.
What could be the possible reason why sound will not come to Denon? I mean, just for troubleshoot purpose, what should I check? Or how can I confirm that teh sound is coming or otherwise? If the Sound from bluray comes to TV and comes to Denon for everything else (movies/onilne) then at least the Cable or HDMI port is not an issue, correct? You generally are not clue less or have some suggestion always so I ask. Thanks for confirm that you are still on the 3310 forum.

Hi JD,
Thanks for responding.
Why do you think the issue is with PC/Media server? As I said earlier, I could browse the folders/files when the bluray is connected directly to TV or when connected to Denon. In either case I could find/play the mp3. When I connected to TV I can even play the music (on PC). So I never suspected anything with my PC/media server/Network as an issue. But you say it could be an issue so I want to eliminate that possibility.
I would have thought that Denon would just treat the bluray player as a mp3/media player and just play the music select on the player but apparently there are different pieces here so I don't know where the problem is (I was thinking its some setting issue but even Batpig says its not)? I'm sure what I'm doing is nothing unique and millions would have done this before so I was expecting it to be a quick fix. I appreciate your inputs.
thanks.

Its pretty simple - if the denon was receiving audio it would play it. What does the denon display say when you try? Does it report any audio input signal info? That is the first step in basic troubleshooting, learning to check the input signal. I'm assuming it will be blank with no signal reported.

If the denon isn't getting an input signal, then it can't be a setting on the receiver. There is no "play everything except this one type of streamed audio from the blu-ray player" setting. The denon is not acting as the media server, the bdp is, so if no signal is getting to the receiver then the problem must be "upstream".

Hi Batpig,
Thanks for your quick response.
That was my question. How or where do I look to see if the Audio is coming in to Denon? You said to look in the display. I was thinking of looking at 'Input' parameter (which generally show 2ch/5ch,etc)? What should I look in display for to check if no sound is coming in. I have not looked at display part much as my Denon is very low and to read the display I have to be on the floor to read it so I never bothered much in past.
If no sound is coming to Denon then what could could be the possible reason. I mean can it be port or cable or something. As I said before, the Denon works fine for all other cases of playing things from bluray.
Also, I didn't mean to say that Denon should work like media server. Sorry if that came out wrong. I mean to say that connecting a bluray to play music should work just like connecting any media player (boxee, wdlive,etc) which is a common practice. So I was not expecting these complications when I started out to do it.

thanks again.

you can check in the GUI, no need to get on your hands and knees

open the GUI and go to INFORMATION > AUDIO INPUT SIGNAL and it will tell you if it's receiving an audio signal. Play around with this... pop in a Blu-ray and you'll see it say "DOLBY TRUEHD" or "DTS-HD MASTER", pop in a CD and it will say "PCM 44.1kHz" or something like that... then try to play a song through the media server and see what it says. If it reports nothing, then it's not the receiver. Again, it can't play an audio signal that it isn't getting!

Thanks Batpig. Thanks for the detailed instruction. I'll check that tonight and update. If the sound is not coming the Denon (which is what it looks like) then what could be the problem or what is next step to troubleshoot.
Thanks for your time and responses.

Hi Batpig,
So I tried as recommended. The input signal information shows PCM when I'm in the folder just about to select the music/song. It stays PCM for the first few seconds and then turns to "unknown" and stays unknown. If I stop the music it turns back to PCM. I changed the settings on bluray to output audio from PCM to Bitstream but still the same thing. No change. So now I don't know what to do. I know that the bluray does send signal out as I can hear the music when I connect it directly to TV. So now I have not idea why the signal does not come to Denon but goes to TV.
As always, thanks for you inputs. But I'm still lost and need some more of your help.

thanks.

Hi Batpig,
Did I loose you again? Did I say anything wrong? Any comments or suggestion to check or troubleshoot?

I just am not sure what to do next, it's a very strange problem and 100% not a setting on the receiver. There is either some setting on the player that is missing or there is some bizarre HDMI incompatibility.

Have you tried using optical audio instead of HDMI?

Hi Batpig,
Thanks for coming back. I fully agree that its a strange problem :-). I haven't tried optical yet because I wanted to rule out all other options. I wanted the Batpig stamp of approval :-). So I was just waiting to hear from you if there is anything that I can try out before I go the optical route way.
Thank you for your inputs. I had already tried on the panny bluray forum but will try again to see if they have any settings/suggestions to try out.

thank you very much.

Hi guys,

My network card has been fried for sometime. I initially tried to call a couple of authorized denon dealers in the Toronto area and didn't have much luck getting someone to get the part so I can have it fixed.

Does anyone know the part number and a dealer I can order it from? I figure I might be better off installing it myself if it isn't too complicated a procedure. Alternatively, has anyone in Toronto been able to get this replaced successfully? if so, please let me which shop you used.

The 3310CI NIC, DM860 Sub Assy #8R1891001200D can be purchased from several of the Denon authorized US parts distributors listed on the Denon website here, although they may not ship directly to Canada.

Is there a how to guide on how to replace the NIC card (ie how to open up the receiver, etc), I just ordered one. Thanks

Should be fairly easy ... there is only one screw holding down the card that needs to be removed. The new card should pop into place similar to installing a RAM card. Just make sure to discharge any static electricity from your body prior to the installation.

Review this link by another owner who describes how to replace the card.

Thanks for the quick feedback. It seems like a simple installation. I didn't realize the part was upward of $150. Nevertheless, I think I'll have order one as I do miss being able to access it through my PC. It also looks like I'll have to order from the U.S. as it doesn't seem like there's anywhere to order from in Canada.