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** OFFICIAL ** Denon AVR-3310CI/990 Owner's Thread - Page 120

post #3571 of 3806
3/10/12 at 6:37pm
I still suggest losing the 15's and get a real sub, but yes, sweet little theater brother electrician.
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post #3572 of 3806
3/10/12 at 6:43pm
Quote:
Originally Posted by Splicer010 View Post

I still suggest losing the 15's and get a real sub, but yes, sweet little theater brother electrician.

Thanks, I'm not closing my mind to a dedicated sub. I actually had a thought of using the 4 15s in a down firing box powered by a stand alone amp with the 3310s sub preamp output. As it sits, 2 face forward and 2 face down in the corners at a 45 degree angle.
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post #3573 of 3806
3/19/12 at 2:45pm
My network card has been dead for about a year now. I've just been living with it since I didn't use the network functionality that often. I had heard that there were shortages and with a long lead time/repair time, I couldn't imagine being without my receiver for weeks or months.

Unfortunately my warranty expires this summer, so it was time to get it fixed. I thought by now they might have the part in stock. Unfortunately after I dropped it off, the local Denon shop said that Denon no longer makes the card and apparently they can't get their hands on a replacement. They are waiting on Denon to come back and offer a solution.

I'm eager to hear if anyone else has tried to get their NIC replaced lately. Was was the end result?
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post #3574 of 3806
3/19/12 at 4:11pm
Quote:
Originally Posted by speedbump View Post

I'm eager to hear if anyone else has tried to get their NIC replaced lately. Was was the end result?

I just ordered a NIC for my 990 today from Denon parts. It was in stock.

I don't know if it's the same card for the 3310.
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post #3575 of 3806
3/19/12 at 6:44pm
^^
Yup ... same card.
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post #3576 of 3806
3/19/12 at 7:34pm
Hello speedbump-the Denon NIC part number is 8R1891001200D-it is in stock from Herman Electronics-and the price is posted on their website-hope this helps if you can't get one-my Denon Super service center just replaced one, on my 990, and got it from Denon with no trouble, along with my HDMI board.
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post #3577 of 3806
3/19/12 at 8:04pm
Quote:
Originally Posted by fordf250 View Post

Hello speedbump-the Denon NIC part number is 8R1891001200D-it is in stock from Herman Electronics-and the price is posted on their website-hope this helps if you can't get one-my Denon Super service center just replaced one, on my 990, and got it from Denon with no trouble, along with my HDMI board.

PAC parts has them also. Sounds like bad info.
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post #3578 of 3806
3/20/12 at 1:44pm
I just received my NIC card and wrapped around the card was this notice:

Attachment 241136

How can I update the firmware if I can't connect to the internet?
LL
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post #3579 of 3806
3/20/12 at 1:49pm
Catch 22 maybe via a service port ? Looks like a service tech needs to address or check your current firmware to see if it is compatible.
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post #3580 of 3806
3/20/12 at 6:39pm
Quote:
Originally Posted by evan borkow View Post

I just received my NIC card and wrapped around the card was this notice:

Attachment 241136

How can I update the firmware if I can't connect to the internet?

The note simply indicates that after you install the card, you must then do a firmware update via the internet as you normally would.
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post #3581 of 3806
3/21/12 at 5:17am
Quote:
Originally Posted by jdsmoothie View Post

The note simply indicates that after you install the card, you must then do a firmware update via the internet as you normally would.

Thx. I hope this will fix the problems that resulted from the the last update attempt that stalled at the 1 minute left point. In addition to loosing network access, when changing inputs, the receiver looses input signal until it's turned off and back on.
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post #3582 of 3806
3/21/12 at 5:37am
^^
To help guarantee success, ensure you make a direct "wired" connection from the 3310CI to the router.
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post #3583 of 3806
3/21/12 at 5:47am
Quote:
Originally Posted by jdsmoothie View Post

^^
To help guarantee success, ensure you make a direct "wired" connection from the 3310CI to the router.

It's currently connected via MoCA. Is that sufficient?

BTW it's a 990 but that shouldn't matter.
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post #3584 of 3806
3/21/12 at 5:52am
^^
Yes ... emphasis being on "wired" rather than "wireless."
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post #3585 of 3806
3/21/12 at 6:02am
Quote:
Originally Posted by jdsmoothie View Post

^^
Yes ... emphasis being on "wired" rather than "wireless."

Thx again for all of your invaluable help, both now and over the past years.

One more question (for now). Will restoring a saved config.dat file via the web interface restore the old Audyssey settings?
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post #3586 of 3806
3/21/12 at 6:25am
^^
Yes, but use a hex file viewer to ensure you have a "good" SAVE file as in some cases the AVR will save a file with all zeroes. In this happens, set Network Standby to OFF, cycle the AVR OFF/ON, and try the SAVE again (leave Network Standby OFF though).
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post #3587 of 3806
3/21/12 at 4:51pm
Quote:
Originally Posted by jdsmoothie View Post

The note simply indicates that after you install the card, you must then do a firmware update via the internet as you normally would.

As usual, you were correct. After installing the new card, I was able to connect and update the software. Everything seems to working correctly again. I just can't upload the config file; not a major issue.
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post #3588 of 3806
3/22/12 at 1:52pm
My Denon AVR-3310ci cannot access any network-related inputs (internet radio, Rhapsody, server files, etc). When I try to access any of the network inputs, the GUI menu pops up, freezes, and the top half of the GUI screen turns black. No error is displayed. It won't allow me to scroll thru the menu or make any selections. The only way to unfreeze the menu is to hit the "source select" button. I have no other problems with the receiver - only with network inputs.

I have the receiver hardwired to a switch via CAT6, which is hardwired to a Verizon FiOS router/modem. The receiver is assigned a valid IP address and can be pinged. The menu that pops up on the GUI does list my PC and other servers on my network - I just can't select anything due to it freezing up.

I tried updating the firmware (which seems to have updated successfully), but I still have the same problem. I've also tried temporarily deactivating the router's firewall and power-cycling the receiver. That didn't help either. All other 15 devices on my network are working flawlessly, including Logitech music servers.

Does this sound related to the NIC card issues other people have experienced? I have searched the thread and have not found this specific problem.

Thank you for your help!
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post #3589 of 3806
3/22/12 at 5:10pm
NIC failure...
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post #3590 of 3806
3/23/12 at 3:19am
Quote:
Originally Posted by limechili View Post

Does this sound related to the NIC card issues other people have experienced? I have searched the thread and have not found this specific problem.

Thank you for your help!

If the NIC card hasn't been replaced yet, it may be NIC failure. Try doing a network reset .... press/hold UP/DOWN arrow buttons on front panel while powering on the AVR which will result in a complete reset of the NIC as well as doing a microprocessor reset (so SAVE your config settings using the Web Control feature if you don't want to have to do AUTO SETUP again).
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post #3591 of 3806
3/24/12 at 10:02pm
Not looking good. Today I have a problem where the unit shuts itself off and the red standby light flashes rapidly. I read that it could be a speaker connection so we shut it down and unhooked all the speakers.... Same thing happened. Next we unhooked all the hdmi cables so that the only thing plugged in was the power cord. Still get flashing red after a few minutes. Any ideas? Or is it a brick?
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post #3592 of 3806
3/25/12 at 4:02am
^^
WIth nothing connected, it's likely amp failure and will need repair. You can try resetting the microprocessor a few times in succession to see if that will resolve the issue.
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post #3593 of 3806
3/25/12 at 6:27am
Quote:
Originally Posted by jdsmoothie View Post

^^
WIth nothing connected, it's likely amp failure and will need repair. You can try resetting the microprocessor a few times in succession to see if that will resolve the issue.

Tried that, thanks. Still shutting off.
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post #3594 of 3806
3/27/12 at 4:40pm
In the shop. The tech rattled off something about one of the voltage output boards being bad, not the amp. Said parts should be in in about 10 days.
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post #3595 of 3806
3/27/12 at 8:16pm
Quote:
Originally Posted by Locoelectrician View Post

In the shop. The tech rattled off something about one of the voltage output boards being bad, not the amp. Said parts should be in in about 10 days.

That sounds like good news

Not that anyone likes it but I despise sending anything in for repair.
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post #3596 of 3806
3/31/12 at 7:09am
Quote:
Originally Posted by limechili View Post

My Denon AVR-3310ci cannot access any network-related inputs (internet radio, Rhapsody, server files, etc). When I try to access any of the network inputs, the GUI menu pops up, freezes, and the top half of the GUI screen turns black. No error is displayed. It won't allow me to scroll thru the menu or make any selections. The only way to unfreeze the menu is to hit the "source select" button. I have no other problems with the receiver - only with network inputs.

I have the receiver hardwired to a switch via CAT6, which is hardwired to a Verizon FiOS router/modem. The receiver is assigned a valid IP address and can be pinged. The menu that pops up on the GUI does list my PC and other servers on my network - I just can't select anything due to it freezing up.

I tried updating the firmware (which seems to have updated successfully), but I still have the same problem. I've also tried temporarily deactivating the router's firewall and power-cycling the receiver. That didn't help either. All other 15 devices on my network are working flawlessly, including Logitech music servers.

Does this sound related to the NIC card issues other people have experienced? I have searched the thread and have not found this specific problem.

Thank you for your help!


Resetting the NIC did the trick! Now, does that mean it's only a matter of time before my NIC suffers the same fate as so many others out there? I think my two-year warranty is about over, but I'll have to dig up the receipt to be sure.
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post #3597 of 3806
3/31/12 at 7:36am
Yes, chances are high the NIC is not long for this world.
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post #3598 of 3806
4/2/12 at 7:04am
Well, I finally picked up my AVR-3310CI from the local repair place after 4 weeks. I now have a new network card and it works (at least for now). I had to convince them to replace it. It was a warranty repair. They told me that they have not experienced any problems with the replacement card. I am a happy camper again.
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post #3599 of 3806
4/5/12 at 4:48pm
Called today for an update on my repair only to be told that so far they can't figure it out. They said that whatever sends it into protection mode clears itself before it can be diagnosed. If this was my first denon product I wouldn't be very impressed. Hopefully it gets straightened out and I can enjoy a long relationship with it as I did with my 3803.
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post #3600 of 3806
4/6/12 at 9:15pm
I have a 3310 that appears to have a bad NIC card, does it affect the HDMI switching at all? When I change inputs the GUI reads that it indeed did change but it drops video and sound all together I get nothing. Power off and back on and everything is fine. I have done a processor reset but not the NIC one as dont quite get what has to be done for that one. Thanks I just havent had time to read this whole thread.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › ** OFFICIAL ** Denon AVR-3310CI/990 Owner's Thread