** OFFICIAL ** Denon AVR-3310CI/990 Owner's Thread - Page 124

Well that's not quite as bad considering the warranty new on those was only 2 years...

I would actually recommend against the 3310ci because of the network card failures, plus the fact that the 3310 doesn't have MultEQ XT. You can get a 2312ci as suggested above, which has reliable networking (including AirPlay) and MultEQ XT for around the same price.

going with 3312ci

Ah, my almost 2 year old Denon 3310 seems to have bite the dust!

I was listening to some music from my squeezebox, and my daughter accidentally hit the standby button turning the unit off.

However, after powering it back on, no sound was produced from any of the speakers no matter what I try. Now, it's not the first time the unit has 'lost sound', but usually it seems to be associated with some hdmi issue, and power cycle it or switch input usually fixes the problem.

But not this time. I even tried the "power on + standard/dsp" factory reset, and it didn't fix it. Before the factory reset, I can't get the on screen menu to show up on my TV. After the reset, it shows up fine.

The unit seems to operate fine, I was able to configure it back to the way it was, it's just there's no sound! When I switch to a HDMI input, I see the picture on the TV, just no sound. ie

roku -> receiver -> TV (TV has video, receiver has no sound..)

Did some electronic component got damaged? Could a damaged network card cause this?

Edit: it seems the audio input processing circuitry is not functioning. Whatever audio input I feed it, hdmi, coax, optical, nothing is showing up on the display. I tried input mode, auto/manual, no difference..

Thanks!
Edited by wildgoose - 8/9/12 at 10:23pm

^^
Try blowing some compressed air into the headphone jack or insert/remove a headphone plug a few times.

why?

Dust can build up on the headphone jack contacts which causes the audio to be cut off of the main zone speakers.
Edited by jdsmoothie - 8/10/12 at 10:24am

Here's an update.

This morning, I tried again, and whola, the damn thing worked! I was able to hear audio fine from HD radio. I even went ahead and did an calibration.

Then I turned it off, and turned it back on, and no audio anymore.

Called Denon, they think it's a blown amp or lose wire.. Will have to bring it in.. Sucks...

Ok, bought it to a local service center. Let's see how it goes.

I am curious about the reliability of the current Denon receivers. While these are made in China rather than Japan, I certainly didn't expect them to fail this early. My older 3803 is still going strong after all these years. Has Denon's reliability gong down recently? Anyone else having hardware issues with these receivers?
Edited by wildgoose - 8/10/12 at 12:14pm

two things here:

1. the 3310 was a particularly bad model in terms of reliability. In addition to the rampant network card failures it just seemed, anecdotally, to have a higher incidence of failures.

2. modern receivers in general are more complex, more like computers, than your 3803. An older unit like the 3803 is mostly solid-state amps and analog circuitry, which are very robust. You've got your DSP chip that does surround decoding and processing, but that's about it in terms of complexity. Newer units add on top of that video processing chips, network functions, HDMI boards, and more DSP to handle room correction, newer surround formats, etc. HDMI boards specifically seem to be pretty delicate and subject to failure due to power surges/spikes. So an older receiver might go strong for 10-15+ years no problem, but in general (especially with the rapid advance of technology adding ever more features) I wouldn't expect that kind of lifespan from more current units.

all that said, I don't think modern Denons are *unreliable* per se, in fact they are probably among the best among current producers. But you can't expect it to be a "tank" like that 3803 and chug along forever.

Well, I'll get a chance to re-use my 3803 now that the 3310 is in the service center for god knows how long. Let's see how it sounds after the 3310 and Audyssey. It sure is a hassle to wire up all the optical cables and the hdmi switch... Maybe I'll just return the 3310 after its fixed and wait for the next deal on a more current receivers...

Reading some recent posts about bad NIC boards, I also occasionally have problem with the HDMI output. Yesterday when it was bad, I could not get an on screen display on my TV. It worked after I did the reset (but still no sound).

Before this sound failure, it would occasionally not shown anything on the TV, or show the wrong color on the TV when I switch between HDMI inputs. For example, sometimes on the Roku input, it will miss one color, making everything looks really strange. Turn the receiver off (and the TV off) and power both on again solved the problem most of the time.

Does this sound like a network card failure? Does network card failure causes HDMI issues?
Edited by wildgoose - 8/10/12 at 2:43pm

Keep in mind that all "CI" models (as well as the 1713) use the more advanced version of Audyssey MultEQ XT rather than the lower MultEQ version used in the 3310CI.

Hi Guys,
I'm a 3310 owner and i have a problem with pre-amp out 7.1.

I'm currently NOT using the Denon to amplify. I'm just using a switching.

I have connected the ps3 to 3310 by hdmi cable.

I have only 2 speakers (2.0)

I'm using a external amplifier (Cambridge 650A)

then I have a stereo RCA cable from Pre-Amp Out (3310) to the amp.

IN THE 3310 HAVE NOT CONNECTED NO SPEAKER.

In the 3310's settings is set:
CENTER CHANNEL=OFF
SURROUND=OFF
SUBWOOFER=OFF
(Only set the Front Channels in LARGE)


The problem is that the incoming audio by the HDMI is not output by pre-amp outs.

in the 3310's display shows the correct audio input channels (either 2.0, 7.1, stereo, dolby, etc).


Can you tell me if there will be any special settings?


Thanks!!


PD:
Sorry for my english. I'm from Argentina.
Edited by derman10 - 8/20/12 at 9:00am

You should run AUTO SETUP to properly configure the speakers, otherwise you may want to reset the microprocessor (p. 103 OM).

Hi jdsmoothie,

The 3310 uses Anchor Bay's ABT2010 video chip to to upscaling. I couldn't find any information on what the newer Denons use (3311, 3312, 3313). Do you know what they use, and how well it compares with the 3310?

Thanks!

3311CI - Anchor Bay (ABT-2015) - 1080p
3312CI - Analog Devices (ADV 8002-1) - 1080p
3313CI - Analog Devices (ADV 8003-2) - 4k

There have been no real accolades posted in the Denon XX12 and XX13 threads regarding the new AD chips, so I wouldn't expect them to work any better than what you've got now.

Thanks for the information.

So I take it they are no worst than the Anchor Bay chips? I am not necessarily looking for something better, just something that's not worst than what I have now. I do have lots of DVDs, so I would like the upconversion to be decent.

Thanks.

Correct. AFAIK, no worse.

OK.
I'll try and let you know.

Bad news.

I run reset the microprocessor, I configured everything again (uffff!!) but the problem persists.

Really do not know what else to try. I'm frustrated.

Tip:
When run the test channel noise sounds OK from the speakers.

HELP!!!!!!

Try connecting the speakers to the AVR's FL/FR speaker posts as a test. Also, reset the PS3 (ie. press/hold the power ON button for about 10 seconds until you hear a series of beeps).

Reconnect the speakers back to 3310 and work OK with ps3 source.

anything else to try? :-(

What is the volume setting on the external amp? Is it at least at the 50% level or higher?

In the external amplifier 35% aprox. Why?

In the 3310 -40dB, although I tried up to -20dB and nothing
Edited by derman10 - 8/20/12 at 6:21pm

Is the surround mode selected "STEREO"? Try connecting the pre-out cables to the SBL/SBR pre-outs and set Amp Assign to "Bi-amp Front A."

bad news.
try this and the result is the same: No sound.

Test channel run ok, i mean, speakers sound with noise.

Possible issue? Really i don't know what to do. :-(

HELP!

If I remember correctly you can't pass a digital sound format over analog. Meaning that if you tried to play music on zone 2 from an hdmi source you won't get any sound. Try the analog audio connectors they should work

I understand, but I need output the digital sources. this does not make sense. I do not use analog sources.

Others A/V receivers from others manufacturers (Yamaha, Onkyo) output perfectly digital sources from Pre-Out.

It would seem that if the test tones work fine via the pre-outs and the speaker posts work fine, there's some issue with the DAC from the input sources to the FL/FR pre-outs. As a microprocessor reset has not resolved the issue, you're next step is either repair, connect the external amp to the Zone 2 pre-outs but forgo Audyssey, or forgo the use of the external amp and just use the AVR's amps.

Try this... Connect everything as you should or have, then use the analog audio out from your source to the receiver. Some denon receivers that I have installed will not pass a digital audio signal. So to get around it you have to use the analog audio out at the same time for it to work.
In other words connect the Hdmi as you normally would, just also use the analog outs too.

^^
The above would be true with Zone 2 pre-outs, however, derman10 is using the FL/FR pre-outs which can pass any audio, HDMI or analog.