** OFFICIAL ** Denon AVR-3310CI/990 Owner's Thread - Page 14

My 3310 just came in the mail today... I hope I don't experience any of the issues other people are reporting. Wish me luck as I set it up...

If you care about network functionality, I suggest not updating the firmware.

I just noticed tonight that Denon is running some big discounts through their retailers if you purchase a Denon BD player or some Boston Acoustics speakers. Check out the Denon website. The discounts are nice and apply to most of their receivers up to the 4810. This may help some of you in the 3310 price range to swallow the pill of bumping up to the next receiver (4310). It's a big leap, but something to consider nonetheless. I get tired of waiting for something better to come along just to find time wasted with some good new features and some buggy or uneccessary ones. You have to wonder who does the research for the development on these things.

Just grabbed one off the 6th ave $895 deal, very excited

How did u get that price?

http://www.6ave.com/shop/NameYourPrice.aspx

How would they respond to a real low price, say $500? Do they make a counter-offer or simply decline?

They decline and return with the $895 offer.

Actually, nothing special. They have been discounting the Denon line at 40% for the past 2 months. You just have to talk to the "proper" sales guy.

I held off, as too many issues updating the firmware.

For what it's worth- I got my replacement in the mail today. It worked fine, and the firmware update doesn't seem to have done any harm. (No, I will not skip FW updates- network upgrading is a big part of why I went with the 3310 over a cheaper model)

So, another vote for "this unit is getting a bad rep"- just make sure you buy from someone who will easily deal with returns, since that unfortunately seems to be something you might need.

After playing with the new unit (set up Audessy EQ, etc) I realize how many things were broken/wrong with the last unit I. Now that I have a functioning one, I am so far very happy with it.

Nobody likes to deal with returns or be a testing ground for Denon.

Buyer Beware...

I 100% agree with you. Anything I should do to ensure a hassle free update? I haven't done one yet.

sounds the denon 4310 much better than the 3310, special with stereo material ?

I would say you are overstating the problem; the 3310 has been on the market for several months now and this thread is quite short which suggests to me that problems are not that numerous. I've personally updated the firmware 3 times without a hitch.

Honestly, I don't know- other than make sure the power and internet stay up through the process

I didn't do anything special. In this case, updating the firmware was the very first thing I did after getting it all hooked up, and checking to make sure the unit was producing audio.


I'm no expert, but I doubt there would be much difference. The 4310 has more power, and (I think?) one or two more decoders, but if I had to guess I imagine it would be very hard to tell the difference... audiophiles disagree?

Hello all,

Just wanted to get this out there and rattle the bushes for feedback...I’m still in early stages of troubleshooting this issue though. The Samsung PN58b860 does not receive a signal via HDMI-1 from the Denon AVR-3310CI, selecting source on the Samsung of HDMI-1 and setting the SAT/CBL source on the Denon produces no signal found on the TV. Through the surround speakers I am picking up the TV audio signal though and if you take the AVR out of the equation it works fine. I have contacted tech support at Crutchfield, and we tried a few things but to no avail…I ran out of time will get back to it tomorrow. Since they do sell both items I asked if they could set up the same scenario at the warehouse to see if the two units could indeed talk to each other, warehouse was closed for the weekend. Is this a Firmware issue that could be creating a handshake problem between the two products, I have not updated the firmware in the 3310CI but have updated the firmware in the PN58B860? My basic setup below;

HDMI Cable Type: Wireworld Ultraviolet

This works:

Dish Network Box
OUT - HDMI
Samsung 58b860
IN - HDMI-1


This does not work:

Dish Network Box
OUT - HDMI
Denon 3310CI
IN - HDMI SAT/CBL
Denon 3310CI
OUT - HDMI MONITOR
Samsung 58b860
IN - HDMI-1

Any thoughts on this issue so far?

Thanks _Qizmo_

**Update from Denon**
Response (Greg McCann) - 10/26/2009 02:52 PM
Good Afternoon Robert,

My guess would also be an HDMI handshaking issue. Actually, if you haven't tried this already, plug in your Dish box to HDMI input 1 on the 3310 and see if that makes a difference. Also, make sure HDMI Control is disabled, (Page 36 of the manual) then try the SAT/CBL HDMI input again. Let me know if either of those make a difference.

Thank you,

Greg McCann
Customer Service Representative
D&M Holdings NA, Inc.
201-762-6500

**_Qizmo_** Update

I tried both of Denon's service reps recommendations 1) Plug HDMI out into HDMI1 on the 3310, 2) Turn off HDMI control (was off already – the 3310 default is set to off) both with same results as before audio only no picture on the plasma. I have yet to follow through on contacting Denon again.

I went looking for another brand AV receiver to try with the Wireworld cable but did not find one to my taste and just really want to keep the 3310.

Updated the firmware in the 3310 first time and the PN58B860 a second time and still no picture on the TV.

Called Wireworld they are very interested in this issue, especially when the cable works with the SAT/Dish box and not with the Denon unit. Will try some ProGold Connector Enhancer and see if that helps.

OH- BTW I did get a response from Samsung, but it was so off-the-wall I’m not sure if I want to post it.


Any thoughts yet?

Will be back later _Qizmo_

Can this receiver take Component in and send out HDMI Out? Or would I need a separate set of Component Out cables? Trying to hook a Wii up to my projector and 1 HDMI cable out from the Receiver would be the best.

Thanks.

Yes.

I am one of the unlucky people whos firmware won't successfully update... After trying everything I can think of to get it working with my router settings, I am holding off on updating it anymore. Everything else works correctly and it sounds great. And I have had it 2 months now, so I can't return it anymore. I might try updating if I see an update with a different amount of time listed. But I keep seeing the 7 min one which freezes at Ether SPL 01 min every time and then disables my network connectivity for hours on end. I will have to use the web setting to save my settings to recover them since they are always lost after the crash. Congrats to the lucky ones, sucks for the rest of us.

Here is my setup:

PS3 --HDMI---> Denon 3310CI --HDMI---> Panny 58" V10

Panny 58" V10 --Optical---> Denon 3310CI

Is there any reason for me to have the i/p scalar turned on for my PS3 input (HDMI1/DVD)? If I have it on I can never get the auto functions to work, i.e. 1080p24 gets outputted to my TV as 1080p60.

If I understand correctly, the PS3 scales everything to 1080p60 or 1080p24, right? What about 1080i Blu Rays like Planet Earth, does it output that as 1080i60 or 1080p60?

On Batpig's site (awesome stuff by the way) it states:

"Now, you just have to make sure the HDMI settings on the PS3 are correct. First, go to the PS3 options, and under "Video Options" set HDMI Audio output to "Linear PCM". This will set the PS3 to decode all audio and output as multichannel PCM over HDMI. If you leave this on "bitstream" you will get a downmixed version of hi-res audio on Blu-rays."

Does this only apply to Fat PS3s? What about slim PS3s, should I select bitstream or Linear PCM?

no, not really. for a "clean" digital hi-def source like the PS3 I would just disable the scaler and let the HDMI content just pass through untouched to your V10.


actually, I don't think it does any scaling on BD's, it will output the BD's as native rez (e.g. 1080p/24 for most BD's, and 1080i/60 for 1080i BD's). This is actually better because your V10 is likely to do a better job deinterlacing the 1080i than your PS3.

You can easily test this however for yourself to confirm:

1. on the Denon, go to INPUT SETUP > VIDEO and set the i/p scaler to OFF (leave Video Conversion set to ON or else you lose the GUI).

2. play some content on the PS3 and check what resolution you are getting.

question answered!


yes, only Fat PS3's. The Slim can bitstream HD audio.

Hey all....longtime lurker here, but first time poster. I have just upgraded to a 3310 from a 3801, so obviously there is a lot more setup on the 3310 than I am used to. My question relates to the EXT IN. on the 3310. I have a SACD player that only passes the audio out through analog 5.1 that will be connected to the 3310 EXT. IN. Based on the charts on pages 95-96 of the manual, it seems as if most if not all processing is bypassed. Does anyone know if this includes the Audyssey settings (speaker sizes, delays, levels, etc.)? The SACD player has settings for these, but if Audyssey settings apply to the EXT IN., then I would want to just set these to "0" and let the receiver apply its settings from Audyssey. If Audyssey is bypassed, then I will have to make the settings in the SACD player.

yes, everything is bypassed. in this sense it's actually the same as your old 3801! the analog multich inputs are never digitized, they just go straight through to the amps, so any processing such as bass management and speaker distances (delays) must be set in the SACD player (which is acting as the pre/pro in this case).

I believe the channel level settings in the receiver still apply, but you should probably test this.

(BTW - just for clarification, the speaker sizes, delays, levels that you refer to are NOT in any way "Audyssey settings." Those are just basic setup parameters as with any other receiver, you did the same thing, although manually, when setting up your 3801. Audyssey MultEQ is the EQ filters that are applied to the speakers; the rest of that is not actually part of Audyssey)

Thanks Batpig. That is what I figured. Thanks for clarifying the Audyssey items. I am still trying to get a grasp on all this. . Thanks for all your information on your site. I have been going through it. I have also downloaded the Audyssey related info you referenced, but haven't read it yet as you can tell.

My setup is similar to yours, my display is a 54V10. Overall, I would suggest you keep the scaler off and turn it on when necessary. The 3310 and the Panasonic plasmas don't seem to play nice together. As you have pointed out the Denon's auto setting doesn't seem to work even though it senses that the V10 can accept a 1080p24 signal; rather it converts it to 1080p60. My advice is to leave the i/p scaler off and turn it on when you need it.

Now, the PS3 does not scale everything to 1080p60 or 1080p24; it passes native 1080p24 frame material as 1080p24 (no scaling) and does the same for native 1080p60 material; it does not scale 1080i material (I'm not sure about planet earth; I don't know if it's actually 1080i or just mislabelled and I don't have the disc on blu-ray to check - I have the HDDVD). The PS3 also does not scale 480i material on a BD disc but it does automatically deinterlace it to 480p and it also does not scale 720p games to 1080p. What the PS3 does scale is DVD to 1080p60 (if you choose, it can also scale to 720p or 1080i).

So where the Denon can come in handy is for:
1) deinterlacing 1080i to 1080p, though your Panasonic does a pretty good job anyway;
2) scaling 720p games to 1080p, though again the improvement is not that significant;
3) scaling 480i content on a BD disc to 1080p60 (actually its 480p as there is no way to output 480i content as 480i on the PS3 - it deinterlaces to 480p for output); and
4) upscaling 480p DVDs to 1080p60, though the benefit is not significant since there is no way to output 480i from the PS3, the PS3 will have already deinterlaced it so the Denon will be limited to scaling 480p to 1080p - the improvement again is not that significant.

Anyway, that's just my $.02

Thanks a lot! That cleared a lot of stuff up for me.

Now if only I could figure out a way to get an OSD from my Denon on my TV when watching OTA HD. I want to play with the settings but the small screen on the receiver is not as nice as the OSD. I'm guessing my only solution is to use an external OTA tuner, which I don't have.

Ok, I know this may seem like a minor thing- and maybe I've been spoiled by iPods and CD players- but: Is there any way to shuffle songs when playing music from a DLNA media server? Any kind of randomize feature?

For playing playlists (as opposed to straight-up albums), I would actually argue the media server functionality is really not that useful without shuffle. Am I a snob for that?

Anyway, I'd really love any info on such a feature, if one exists. Thanks.

I'm not sure about the randomizer feature but you can shuffle if using the PS3. That's the only way I listen to the music from my computer.

Thanks Man! I just bought this receiver from 6ave. Count me in the boat!