I'm about to hop back on the road from a quick lunch stop on my way to the Iowa GTG this weekend, but wanted to add a quick note to clarify some.
The speakers in question use very old stock Spark cabinets which were offered at a savings with the intent of clearing out old items taking up precious space in our 3500 sq.ft. office/warehouse. These particular Sparks were needed some going through to update to the final production and when offered I wasn't thinking of grills, which these do not have magnets for. I made the mistake of saying "sure, I think I can add some" when Dave asked not considering all the other design work on my plate. When we encountered delays in updating the cabinets Dave's 50% deposit was refunded, so there is zero money out of pocket at this time, and none expected until the speakers are ready to ship. This will finally happen next week.
Originally Posted by RMK!
Originally Posted by Cvetan1
I could never get through via email as well. I did get a response from someone else, with a shipping quote and that was it. I ended up going with SVS, but that was for subs. I'm sure he has a great product, but he does need to step up with responding. We do not need another "Chad" in the ID world.
Kelly is in the office Monday-Thursday to help responding to lower-tech e-mails, shipping quotes, processing orders, helping answer availability questions among other tasks. SubMersives of all flavors can be ordered and shipped (often in 1 business day) without customers having to directly contact me, while I am always watching the incoming and outgoing e-mails/transactions. Kelly also helps to filter and insure I don't miss as many of the technical comparison questions which require my attention. Depending on how busy I am and how lengthy or open ended the questions, some e-mails have been missed, and I apologize for those cases. A couple phone calls and leaving one voice mail is a good alternate if technical questions haven't yet received a response from me directly. Communicating with Kelly is also a great way to get questions in front of me. While SubMersive HP/F2s ship very quickly, Catalysts often require a 1-3 week lead time, but that should be back to 1 week for black finishes by mid summer.
Originally Posted by RMK!
That last statement is a false equivalency. Mark has no issues with product failures and not being responsive. He is essentially a one man operation and as such always has a lot on this plate. There is one person who is unfortunately not getting the speakers he ordered in a timely manner. One thing I am certain of is that he will get his speakers and they will work as advertised. If he is that frustrated, he should cancel the order.
Working with small boutique manufacturers can have it's challenges and at times requires patience. I have found that the results more than offset an occasional issue regarding timeliness but if that is a big issue you then move on. You did that and I hope you are happy with your SVS subs. You don't know what you are missing and in this case, that is probably a good thing.
Thank you for the understanding and compliments RMK. I do have lots on my plate and my own time is too limited at this point, and the goal is to help the situation with a few additions through the course of this year. While you wouldn't have known otherwise, I would like to clarify that while we are small, after 8 years now things do reach beyond just myself. We have a 3500 sq.ft. office/warehouse which we are putting to good use, and I have 2 employees who are in the shop Monday-Thursday. Mike has been with me for more than 3 years now taking care of the majority of our product assembly and packing, while Kelly has been with us for over a year helping with e-mails, shipping, and even wrapping fabric on most of the grills we ship. We still need to reach a point to warrant 1-2 more skilled people helping in various aspects, and an intern is even likely in the future to help with certain measurement/design tasks.
Off to dlbeck's...