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**The Official Seaton Sound Speaker Thread** - Page 20

post #571 of 764
Quote:
Originally Posted by Mark Seaton View Post

An ~8" deep, on-wall / surface mount Catalyst family member is currently in development. The amplifier connections will be recessed in the top/bottom so it can sit tight to the wall. It would be easy to construct a shelf for the 8C, where I would likely suggest mounting them 28" wide x 11" tall for this application. I have an intention of making an easy means to use an adjustable U-bracket which Allen Mounts offers, but not yet had the need or time to.

Thanks for the info! Is this speaker being developed for the intention of being used as a surround speaker? If so, will it be monopole, bipole, or dipole?
post #572 of 764
Quote:
Originally Posted by Kain View Post

Quote:
Originally Posted by Mark Seaton View Post

An ~8" deep, on-wall / surface mount Catalyst family member is currently in development. The amplifier connections will be recessed in the top/bottom so it can sit tight to the wall. It would be easy to construct a shelf for the 8C, where I would likely suggest mounting them 28" wide x 11" tall for this application. I have an intention of making an easy means to use an adjustable U-bracket which Allen Mounts offers, but not yet had the need or time to.

Thanks for the info! Is this speaker being developed for the intention of being used as a surround speaker? If so, will it be monopole, bipole, or dipole?

I learned long ago to not define a limited use of a loudspeaker. smile.gif

It is a surface mounted 3 way Catalyst family member which will be useful for many applications. Indeed the first few will be installed as surrounds for Catalysts, while I have others considering them for use as heights, wides and even LCR's for some systems. It will have the same 8" coaxial driver as all the Catalyst family members and utilize a 10" sealed woofer closely related to our 12" and 8" woofers. I'm not quite ready to confirm dimensions or costs yet.

I may add a design with a splayed pair of the 8" coaxial drivers down the road, but the cost and size increases quickly in such a configuration.
post #573 of 764
Quote:
Originally Posted by Mark Seaton View Post

An ~8" deep, on-wall / surface mount Catalyst family member is currently in development. The amplifier connections will be recessed in the top/bottom so it can sit tight to the wall. It would be easy to construct a shelf for the 8C, where I would likely suggest mounting them 28" wide x 11" tall for this application.

Very nice cool.gif

Quote:
Originally Posted by Mark Seaton View Post

I have an intention of making an easy means to use an adjustable U-bracket which Allen Mounts offers, but not yet had the need or time to.


This is what I own for my four surrounds. I sourced them from QSC, .. they're ideal.
post #574 of 764
Quote:
Originally Posted by Mark Seaton View Post

I learned long ago to not define a limited use of a loudspeaker. smile.gif

It is a surface mounted 3 way Catalyst family member which will be useful for many applications. Indeed the first few will be installed as surrounds for Catalysts, while I have others considering them for use as heights, wides and even LCR's for some systems. It will have the same 8" coaxial driver as all the Catalyst family members and utilize a 10" sealed woofer closely related to our 12" and 8" woofers. I'm not quite ready to confirm dimensions or costs yet.

I may add a design with a splayed pair of the 8" coaxial drivers down the road, but the cost and size increases quickly in such a configuration.

Interesting stuff! smile.gif

On another note, would I be crazy for considering the Catalyst 12C for LCR, Catalyst 8C for left/right surrounds, and two SubMersive HPi (when it is released) in a room that is about 12 feet long x 11 feet wide x 9.5 feet high? Would the Catalyst 8C for LCR be better suited than the Catalyst 12C in this room size? Would I miss anything from the CAT-12C by using the CAT-8C in that room? I would like to have headroom to go above reference level with ease. biggrin.gif
post #575 of 764
Has anyone spoken to Mark in the last 1-2 weeks? I've been trying to reach him, calling, leaving messages, and an email, all with no response. I realize he is very busy, but after almost 2 weeks.....
post #576 of 764

As I said on his forum, I spoke with him last week. I have noticed that he generally does not do any posting till Wednesday or later and rarely more than once.

 

I would suggest a call to him around 3PM his time.

post #577 of 764
I have called him around 3pm almost everyday.
post #578 of 764
Quote:
Originally Posted by dave98svt View Post

I have called him around 3pm almost everyday.

It took me some time to reach him too. But don't give up. He's a GREAT guy to do business with. And sells a decent product too. (shhhh. Don't tell too many folks about him. Let's keep his phenomenal products to ourselves. Our little secret.)
post #579 of 764
Quote:
Originally Posted by wes k View Post

It took me some time to reach him too. But don't give up. He's a GREAT guy to do business with. And sells a decent product too. (shhhh. Don't tell too many folks about him. Let's keep his phenomenal products to ourselves. Our little secret.)

I have already ordered speakers from him, and have talked to him a few times already. He was very helpful and seemed like a great guy to do business with, but now I can't get a hold of him to figure out the status of my speakers. He was supposed to have shipped them 2-3 weeks ago.
post #580 of 764
Just talked to Mark. Hopefully all is resolved. I will let you know what I think of the Sparks when I get them next week.
post #581 of 764
Still haven't gotten my speakers. Again, Mark promised I'd have them my last Friday, but they haven't shipped, and I can't reach him. Don't know what to make of it at this point. The speakers were originally supposed to ship February 18
post #582 of 764
Just hang in there. It took a while for mine to arrive too but its worth it. Mark will come through for you.

And no I'm not a shill but I do love his products. I think he's just a little overwhelmed with business and I also think he takes the time to go over his products thoroughly before shipping anything. Just my guess on why some orders take a while.
post #583 of 764
Every once in a while he does inexplicably go off the grid, from the number of posts like yours that crop over every so often... make sure you call though, he is much better with that then email.

On the other hand, there are times where I can literally have almost a real time conversation with him over email and across a few consecutive days.... so, yeah, just keep trying.

I have only had one time where I couldn't get him on the phone, and it was because he was out of town in an area with no cell coverage (I could tell it was his phone doing screwy things, too, because it would ring a few times act like it was picking up, and then ring again, like it was changing cell carriers / towers. And voicemail never picked up.)
post #584 of 764

He answered a warranty question for someone late tonight on his own forum.

post #585 of 764
He emailed me Thursday, apologized and said he has been very busy. He said he would call me Friday afternoon, but didnt. We will see if he contacts me this week.
Edited by dave98svt - 4/7/13 at 9:43pm
post #586 of 764
Quote:
Originally Posted by dave98svt View Post

He emailed me Thursday, apologized and said he has been very busy. He said he would call me Friday afternoon, but didnt. We will see if he contacts me this week.

Being a long time client, (Starting while he was working from home) I have always called him. (If I have had something that needed discussion)
As stated above, he has had the calls forwarded to his cell if he was out of town. (Perhaps things are different now that he has a production shop & office help)


Edited by calentz - 4/8/13 at 10:08pm
post #587 of 764
Still awaiting Marks call.....
post #588 of 764
Quote:
Originally Posted by dave98svt View Post

He emailed me Thursday, apologized and said he has been very busy. He said he would call me Friday afternoon, but didnt. We will see if he contacts me this week.

Still waiting. I must say I've never experienced customer service this poor, and I've dealt with numerous A/V companies... There is no excuse. I'm pretty much ready to give up at this point and go a different route, unless something happens very soon.
post #589 of 764
I could never get through via email as well. I did get a response from someone else, with a shipping quote and that was it. I ended up going with SVS, but that was for subs. I'm sure he has a great product, but he does need to step up with responding. We do not need another "Chad" in the ID world.wink.gif
post #590 of 764
Quote:
Originally Posted by Cvetan1 View Post

I could never get through via email as well. I did get a response from someone else, with a shipping quote and that was it. I ended up going with SVS, but that was for subs. I'm sure he has a great product, but he does need to step up with responding. We do not need another "Chad" in the ID world.wink.gif

That last statement is a false equivalency. Mark has no issues with product failures and not being responsive. He is essentially a one man operation and as such always has a lot on this plate. There is one person who is unfortunately not getting the speakers he ordered in a timely manner. One thing I am certain of is that he will get his speakers and they will work as advertised. If he is that frustrated, he should cancel the order.

Working with small boutique manufacturers can have it's challenges and at times requires patience. I have found that the results more than offset an occasional issue regarding timeliness but if that is a big issue you then move on. You did that and I hope you are happy with your SVS subs. You don't know what you are missing and in this case, that is probably a good thing.smile.gif
post #591 of 764
RMK- I was being sarcastic with the last comment, hence the "wink" smiley. I understand he might be a one man operation, but perhaps, he needs a secretary to answer emails in a timely matter.

But yes, I'm currently happy with my dual SB13's at the moment. I could of fit one submersive in my HT, but I did not get a response. Anyway... I'm sure Mark is a great "stand-up" guy, not arguing that. His company just seems to need some help...

Mike
post #592 of 764
It's not waiting that's my problem. It's not answering or returning calls/emails. Also, he has given me a concrete ship date probably 5 times starting February 18. He has told me numerous things have come up that has prevented him from keeping his ship dates, but at this point it's ridiculous. He seems like a good guy and I'm sure his products are amazing (I have dual submersives and love them) but customer service and call backs are a huge problem from my experience.
post #593 of 764
3 sparks. I was planning on getting catalysts in the near future, but wanted to hear the sparks first.
post #594 of 764
Thread Starter 
^^^

Is this the newly designed Spark?
post #595 of 764
I'm about to hop back on the road from a quick lunch stop on my way to the Iowa GTG this weekend, but wanted to add a quick note to clarify some.

The speakers in question use very old stock Spark cabinets which were offered at a savings with the intent of clearing out old items taking up precious space in our 3500 sq.ft. office/warehouse. These particular Sparks were needed some going through to update to the final production and when offered I wasn't thinking of grills, which these do not have magnets for. I made the mistake of saying "sure, I think I can add some" when Dave asked not considering all the other design work on my plate. When we encountered delays in updating the cabinets Dave's 50% deposit was refunded, so there is zero money out of pocket at this time, and none expected until the speakers are ready to ship. This will finally happen next week.
Quote:
Originally Posted by RMK! View Post

Quote:
Originally Posted by Cvetan1 View Post

I could never get through via email as well. I did get a response from someone else, with a shipping quote and that was it. I ended up going with SVS, but that was for subs. I'm sure he has a great product, but he does need to step up with responding. We do not need another "Chad" in the ID world.wink.gif

Kelly is in the office Monday-Thursday to help responding to lower-tech e-mails, shipping quotes, processing orders, helping answer availability questions among other tasks. SubMersives of all flavors can be ordered and shipped (often in 1 business day) without customers having to directly contact me, while I am always watching the incoming and outgoing e-mails/transactions. Kelly also helps to filter and insure I don't miss as many of the technical comparison questions which require my attention. Depending on how busy I am and how lengthy or open ended the questions, some e-mails have been missed, and I apologize for those cases. A couple phone calls and leaving one voice mail is a good alternate if technical questions haven't yet received a response from me directly. Communicating with Kelly is also a great way to get questions in front of me. While SubMersive HP/F2s ship very quickly, Catalysts often require a 1-3 week lead time, but that should be back to 1 week for black finishes by mid summer.
Quote:
Originally Posted by RMK! View Post

That last statement is a false equivalency. Mark has no issues with product failures and not being responsive. He is essentially a one man operation and as such always has a lot on this plate. There is one person who is unfortunately not getting the speakers he ordered in a timely manner. One thing I am certain of is that he will get his speakers and they will work as advertised. If he is that frustrated, he should cancel the order.

Working with small boutique manufacturers can have it's challenges and at times requires patience. I have found that the results more than offset an occasional issue regarding timeliness but if that is a big issue you then move on. You did that and I hope you are happy with your SVS subs. You don't know what you are missing and in this case, that is probably a good thing.smile.gif

Thank you for the understanding and compliments RMK. I do have lots on my plate and my own time is too limited at this point, and the goal is to help the situation with a few additions through the course of this year. While you wouldn't have known otherwise, I would like to clarify that while we are small, after 8 years now things do reach beyond just myself. We have a 3500 sq.ft. office/warehouse which we are putting to good use, and I have 2 employees who are in the shop Monday-Thursday. Mike has been with me for more than 3 years now taking care of the majority of our product assembly and packing, while Kelly has been with us for over a year helping with e-mails, shipping, and even wrapping fabric on most of the grills we ship. We still need to reach a point to warrant 1-2 more skilled people helping in various aspects, and an intern is even likely in the future to help with certain measurement/design tasks.

Off to dlbeck's...
post #596 of 764
Quote:
Originally Posted by Mark Seaton View Post

I'm about to hop back on the road from a quick lunch stop on my way to the Iowa GTG this weekend, but wanted to add a quick note to clarify some.

The speakers in question use very old stock Spark cabinets which were offered at a savings with the intent of clearing out old items taking up precious space in our 3500 sq.ft. office/warehouse. These particular Sparks were needed some going through to update to the final production and when offered I wasn't thinking of grills, which these do not have magnets for. I made the mistake of saying "sure, I think I can add some" when Dave asked not considering all the other design work on my plate. When we encountered delays in updating the cabinets Dave's 50% deposit was refunded, so there is zero money out of pocket at this time, and none expected until the speakers are ready to ship. This will finally happen next week.
Kelly is in the office Monday-Thursday to help responding to lower-tech e-mails, shipping quotes, processing orders, helping answer availability questions among other tasks. SubMersives of all flavors can be ordered and shipped (often in 1 business day) without customers having to directly contact me, while I am always watching the incoming and outgoing e-mails/transactions. Kelly also helps to filter and insure I don't miss as many of the technical comparison questions which require my attention. Depending on how busy I am and how lengthy or open ended the questions, some e-mails have been missed, and I apologize for those cases. A couple phone calls and leaving one voice mail is a good alternate if technical questions haven't yet received a response from me directly. Communicating with Kelly is also a great way to get questions in front of me. While SubMersive HP/F2s ship very quickly, Catalysts often require a 1-3 week lead time, but that should be back to 1 week for black finishes by mid summer.
Thank you for the understanding and compliments RMK. I do have lots on my plate and my own time is too limited at this point, and the goal is to help the situation with a few additions through the course of this year. While you wouldn't have known otherwise, I would like to clarify that while we are small, after 8 years now things do reach beyond just myself. We have a 3500 sq.ft. office/warehouse which we are putting to good use, and I have 2 employees who are in the shop Monday-Thursday. Mike has been with me for more than 3 years now taking care of the majority of our product assembly and packing, while Kelly has been with us for over a year helping with e-mails, shipping, and even wrapping fabric on most of the grills we ship. We still need to reach a point to warrant 1-2 more skilled people helping in various aspects, and an intern is even likely in the future to help with certain measurement/design tasks.

Off to dlbeck's...

Thanks for the clairification Mark and good to hear you are growing/expanding. Have fun at the GTG ...

BTW, I took a quick look at your new website (under construction) and the home page looks very good. Great idea to utilize Peter's photography skills cool.gif
post #597 of 764
What mark says is true, and like I said, my only real issue is with the promised ship dates that where missed, and lack of return calls/emails. I don't think that because they are discounted old stock, it's ok to not return calls/emails for weeks at a time, or promise ship dates and then not deliver or offer an explanation for weeks. He simply could have said that he had no idea when he would get around to finishing them, and he would let me know when they were ready. Enough complaining from me already, I will just wait and see how this plays out.
post #598 of 764
I purchased two submersives from Mark, and, my transaction was about as good as it gets. I probably called Mark no less than six times with questions, some regarding issues non-related to my purchase, and he treated me like I was his best customer each time. Sometimes things go wrong; that is just the way life works. I'm sure Mark has done his best to meet his commitment.

ps: My submersives were also B-stock
post #599 of 764
I'm finally going to hear a full Seaton Sound setup tomorrow thanks to Bill (RX-8). I'm so very excited as I've wanted to hear these for a long long time. The Cat12s are in the top 3 for my next speaker upgrade.
post #600 of 764
Quote:
Originally Posted by Dbuudo07 View Post

I'm finally going to hear a full Seaton Sound setup tomorrow thanks to Bill (RX-8). I'm so very excited as I've wanted to hear these for a long long time. The Cat12s are in the top 3 for my next speaker upgrade.

Congrats on the opportunity to hear one of the best speakers ever made for HT !!!
Its my long term goal to have a set in my basement.
Enjoy and be sure to tell us all about it.
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