Hi again guy's,
thought i'd drop by and post an update on the situation. So I went through with the plan and contacted the 'Department of Consumer Affairs' and at length described what had transpired so far. They took it all quite seriously, assigned me a case number and called me back the next day with a contact number for a "Resolutions" guy for Samsung Australia with whom they had a good talk to about the situation. I made the call and this reso guy immediately started with the "Sirs" "I can't apologise enough" "We are so sorry for your troubles" etc, etc, etc...to be honest, the last thing I expected. I did not really hold out any hope to progress any further than I already had with this company but it seems that while one lone little guy is nothing to worry about, a Goverment Watchdog for Consumer Affairs scared the **** out of somebody.
He proceeds to tell me that the set should never have had repairs attempted upon it when it was so new, that they should have outright replaced straight away...I agreed, more apologies, then a few more apologies. Then the crunch, "what are you going to do about it" I ask, "You name it" is the response, "What do you want... a brand new set...a total refund", I stopped him right there "a refund will be just fine thanks" He's asked me to give him till Thurday to sort out the details then to contact him if he hasn't come back to me...note that so far he has suggested that this should be OK, he's going to confirm on Thursday at which point i'll post to clarify that it's actually over.
So it seems I've won my David & Goliath moment, & of course I'm happy but the fact of the matter is that if I didn't involve a big hitter to advocate for me I know they would still be telling me to **** off like so many other people whose posts i've been reading, so it's a bitter sweet lesson learnt...Now, what am I going to replace it with?
You lads got any suggestions for a nice 40 - 42"?
thought i'd drop by and post an update on the situation. So I went through with the plan and contacted the 'Department of Consumer Affairs' and at length described what had transpired so far. They took it all quite seriously, assigned me a case number and called me back the next day with a contact number for a "Resolutions" guy for Samsung Australia with whom they had a good talk to about the situation. I made the call and this reso guy immediately started with the "Sirs" "I can't apologise enough" "We are so sorry for your troubles" etc, etc, etc...to be honest, the last thing I expected. I did not really hold out any hope to progress any further than I already had with this company but it seems that while one lone little guy is nothing to worry about, a Goverment Watchdog for Consumer Affairs scared the **** out of somebody.
He proceeds to tell me that the set should never have had repairs attempted upon it when it was so new, that they should have outright replaced straight away...I agreed, more apologies, then a few more apologies. Then the crunch, "what are you going to do about it" I ask, "You name it" is the response, "What do you want... a brand new set...a total refund", I stopped him right there "a refund will be just fine thanks" He's asked me to give him till Thurday to sort out the details then to contact him if he hasn't come back to me...note that so far he has suggested that this should be OK, he's going to confirm on Thursday at which point i'll post to clarify that it's actually over.
So it seems I've won my David & Goliath moment, & of course I'm happy but the fact of the matter is that if I didn't involve a big hitter to advocate for me I know they would still be telling me to **** off like so many other people whose posts i've been reading, so it's a bitter sweet lesson learnt...Now, what am I going to replace it with?
You lads got any suggestions for a nice 40 - 42"?
