Originally Posted by OggideM
hi all, thanks for the newer replied
I took it back to Best Buy, demanded it either be fixed in a week or I would hire an attorney to investigate deceiptful repair practices .
Supposedly it will be fixed in a week or I will have a store credit for a replacement.
I understand chemistry, computer programming, but am terrible at electronics and mechanics stuff.
So any insight is welcomed.
What do you think about this:
If I turn the display rightside up, and adjust the projection format accordingly (flip horiz, flip vert AND*** then revert it ***) the yellowing appears on the left side of the image.
(It is normally mounted upsided down from my ceiling, per the photo already posted where it was on the right side)
Does this confirm its some 'cleanliness' issue not a problem with any of the imaging circuitry ?
Regardless of how you have the menu set for the image format "Flip" vert, etc... when the PJ is on the ceiling the yellowing should always appear on the right like your first image. And if you have the PJ sitting on a table, the yellow should now have rotated to be on the left. Making changes to the image orientation should have no affect on where the yellowing appears.
The only thing that setting changes, is the electronic image information. Which would imply the yellow is actually in the video signal. Which it is not. No light path changes are happening when you change those settings. And of course when you rotate the PJ from ceiling mount to table top, you are rotating the whole light path and bulb/housing assembly, so the yellowing would rotate along with it.
So yes, the yellow would still be a cleanliness issue somewhere from bulb to the front element. But due to the clarity of the edges, I still think it's the bulb housing and/or bulb. Unlikely you wouldn't have noticed it during the first 3000+ hours if it existed with the old bulb and housing before the bulb replacement.
I bet if Best Buy would simply install a brand new OEM bulb with housing assembly, without touching any of the light path areas; the issue would be gone.
The most annoying thing about this story to me is the lie. To say they repaired the issue when there is no way they even checked. The issue is so easy to replicate so they have no excuse to say they repaired the issue when clearly they did not. That means they didn't even check the issue after they were done. Or it would have been obvious that nothing had changed.
That would be like taking my car to the shop because my headlights don't work. Then picking the car up with them saying they fixed the issue by replacing the headlights. Only to pick up the car and try testing the headlights and they still don't come on. Only to find out the fuse was bad, but since they never even tested the headlights after the "repair", they didn't know they didn't really fix the issue. Now of course that example is super simplified and no way any shop would mess up that example that badly. I hope. But the point is that Best Buy simply had to turn on the projector and choose the all white test pattern. They clearly did not do that.
Sorry to ramble, but even just hearing about this "repair shop" failure really annoys me!