To whom it may concern:
Exactly what legal proceedings are you referring to? Allow me to summarize the situation. I paid $4k for a product, which is clearly defective (a fact which is borne out by the many web sites which post subjective measurement data), and I wrote the customer satisfaction department of your client. At no time did I disparage the company or the product, but I merely reported the problem. The reply to this was a stock letter saying, in effect, that the behavior is a feature, not a bug. The substantial increase in MLL is intentional, and the accompanying image retention is simply not their concern. In short, your client is clearly the Toyota of the CE world, and has been called out on the issue all over the net:
Our cars are designed to accelerate uncontrollably at random times. It is a feature designed to keep the driver alert, and helps maintain optimal reflexes throughout the life of the vehicle.
Many of my friends have asked for advice on upgrading to a plasma display, and I simply direct them to the applicable threads on AVS, cnet, etc. Sadly (for your client), this does not reflect well, and I can safely say that my friends have looked elsewhere (and not just for TVs, but have sworn off the Panasonic name entirely). Legal note, in case you weren't paying attention in Libel 101: There is no legal issue here as I am simply referring people to the facts, and am not stating them myself. Sorry, no lawsuit here (move along).
In closing, you should know that this, and any further correspondence, is being posted on multiple websites (I have included one URL below in case you wish to follow the conversation, or even to contribute). I will leave it up to you to track down the others, so you can issue the same cease and desist order to each of them (my, this is becoming the expensive proposition, ain't it?). By any chance do you also represent Monster Cables, as this is almost worthy of their empty threat tactics? In any case, should you wish to pursue this further, be assured that your client will get a great deal of publicity (not the kind they want, I would guess), but, please, knock yourself out. I find all of this rather amusing, really.http://www.avsforum.com/avs-vb/showthread.php?t=1167339