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Panasonic 11G/12G/13G black levels have seemingly doubled overnight? - Page 39

post #1141 of 10800
12/30/09 at 3:24pm
If they have known about this issue since the 11G models ... and now the bug is still here today (in the 12G models) ... boy, I wouldn't hold my breath on a fix.

Panasonic should know that they would score BIG points with us if they simply stepped up and did the right thing ... even if that was making a statement that they appreciate our concerns ... and that they will address this problem at some point ... like in the 13G models.

The silence from panny is deafening !

jls.

jls.
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post #1142 of 10800
12/30/09 at 6:11pm
I tried to go through the entire thread but I'm running out of time ( new babies at home is killing my sleep).

Bottom line, knowing what you all know now about this, would you still buy the panny?

How many people have experienced this?

If not the panny, then what? My budget is $1500 to $2000. I was going to order the G10 (50") tonight but this thread has made me reconsider.
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post #1143 of 10800
12/30/09 at 6:48pm
i still ordered the g10 knowing about this. i am hoping it doesn't happen to mine, but panasonic customer service seems to be pretty good. alot better than samsung's anyway.
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post #1144 of 10800
12/30/09 at 6:53pm
Quote:
Originally Posted by ProudDad View Post

I tried to go through the entire thread but I'm running out of time ( new babies at home is killing my sleep).

Bottom line, knowing what you all know now about this, would you still buy the panny?

How many people have experienced this?

If not the panny, then what? My budget is $1500 to $2000. I was going to order the G10 (50") tonight but this thread has made me reconsider.

Sony XBR9???
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post #1145 of 10800
12/30/09 at 7:26pm
NO ... I wouldn't buy a panny 12G ... I'll wait for the 13G ... and buy ONLY if there is some indication that this is gone ... this bug is that bad ...

jls.

Quote:
Originally Posted by ProudDad View Post

I tried to go through the entire thread but I'm running out of time ( new babies at home is killing my sleep).

Bottom line, knowing what you all know now about this, would you still buy the panny?

How many people have experienced this?

If not the panny, then what? My budget is $1500 to $2000. I was going to order the G10 (50") tonight but this thread has made me reconsider.
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post #1146 of 10800
12/30/09 at 7:28pm
I assume this problem exist with the v10 as well?
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post #1147 of 10800
12/30/09 at 7:41pm
It seems that every TV has some sort of issue with it, there is just no winning with HDTVs.
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post #1148 of 10800
12/30/09 at 7:50pm
Quote:
Originally Posted by ChosenGSR View Post

It seems that every TV has some sort of issue with it, there is just no winning with HDTVs.

it's still a fairly new and evolving technology. lcd still has quite a few hurdles to overcome itself. look at how far plasma has come in the last few years. this problem from panasonic is more an engineering problem. i hope they hear and give us a fix.
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post #1149 of 10800
12/31/09 at 1:20am
Can we have kind of poll on this forum to find out what part of 11-12g pannels is hit by this bug. Like :

1. I think my panels blacks are unchanged
2. I am sure 100% my panels blacks are unchanged
3. I am sure 100% my panels blacks are rised
4. I suspect my panels blacks are rised

May be then we will know how big is this problem and what are chances too see fix from Pany.
As for me - I have 11g 42' and answer is #3.
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post #1150 of 10800
12/31/09 at 3:02am
would you buy a p42G10 2 months old for $600 or should i pass, thanks for any help.
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post #1151 of 10800
12/31/09 at 3:26am
No its not just black level performance but it is a major player in a HD tv decision.This is the worst screw up Ive seen on the forum in years.How can a company whose claim to fame 6 years ago was that their black levels were better than Pioneer sink to such lows.If your tv looses its black level over time you might as well buy the cheapest no -name brand for in the end they will end up looking the same.
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post #1152 of 10800
12/31/09 at 5:56am
Seriously, what a screw up. Everyone should return their set ASAP. That's what will make them wake up, not internet petitions or calls to customer support.

Issues are things like a remote that works poorly or a menu system that is too complicated. Not a TV that doubles in black levels
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post #1153 of 10800
12/31/09 at 7:22am
Why? It's still a better set than 90% of LCD's out there exception very expensive LED's with their own problems.

For anyone looking to buy a plasma, probably wait and see what CES brings next month. If you can wait several months next years models should be an improvement, possibly this issue would be fixed (although it's clearly too soon to tell).

Other than that, keep the panel and complain to Panasonic. And if you know other people with the same panels/problem with black level doubling have them contact Panasonic as well. Make sure to file complaints with corporate and not just call in to tech support or whatever. Put some pressure on them. Also, if everyone files BBB claims against them for this specific issue, maybe it would get things rolling.
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post #1154 of 10800
12/31/09 at 7:24am
Quote:
Originally Posted by dlplover View Post

Why? It's still a better set than 90% of LCD's out there exception very expensive LED's with their own problems.

For anyone looking to buy a plasma, probably wait and see what CES brings next month. If you can wait several months next years models should be an improvement, possibly this issue would be fixed (although it's clearly too soon to tell).

Other than that, keep the panel and complain to Panasonic. And if you know other people with the same panels/problem with black level doubling have them contact Panasonic as well. Make sure to file complaints with corporate and not just call in to tech support or whatever. Put some pressure on them. Also, if everyone files BBB claims against them for this specific issue, maybe it would get things rolling.

The 2010 will also probably cost an arm and a leg when they come out
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post #1155 of 10800
12/31/09 at 7:27am
Quote:
Originally Posted by kotlec View Post

Can we have kind of poll on this forum to find out what part of 11-12g pannels is hit by this bug. Like :

1. I think my panels blacks are unchanged
2. I am sure 100% my panels blacks are unchanged
3. I am sure 100% my panels blacks are rised
4. I suspect my panels blacks are rised

May be then we will know how big is this problem and what are chances too see fix from Pany.
As for me - I have 11g 42' and answer is #3.

5. I Have xxxxxx Hours on my (model) Panel

bob
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post #1156 of 10800
12/31/09 at 7:29am
From past experience, the new models will priced very close to the previous model, maybe a bit lower, but include NEW & IMPROVED (?) features. After several months you can expect these prices to reduce from 10% to 20%.

I have about 1400 hours on my V10 and at first thought this was isolated. In the last three weeks, it appears that the blacks when watching content with sidebars is not as black as I remember. I know I stated in an earlier post that my blacks were only a fraction of a shade lighter than the black surround. Now they look like they are a glowing very dark gray.

Have not contacted Panasonic yet. Will probably place a call after the first of the year.
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post #1157 of 10800
12/31/09 at 8:10am
Quote:
Originally Posted by D-Nice View Post

The "idle black" rising is on all 12G Panasonic consumer displays and has been present since the 11G displays. From the info I have been provided, there will be no firmware fix to correct this for any 11/12G consumer display.

Thank you. I think this is new to almost everyone.

Quote:
Originally Posted by D-Nice View Post

There is no such thing as "black levels catching up". Once your black level rises, crossing your fingers and hoping it will drop after xxxx hours isn't going to happen.

I cannot tell how appreciated I am for hearing this. I was actually hoping and waiting this could happen. Now I finally will contact Panasonic about this -it's been 6 months when I got this problem (I have 12 months warranty). Thank you!


Quote:
Originally Posted by mmoh00 View Post

I have seen some pictures here and I wouldn't call them "good displays" with that kind of black level.

I think this is part of what kind of ambient light everyone prefers when watching. To me my display is anyway better than other displays in this price category -quite opposite... but I prefer watching in dimmed lightning or darkened room.
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post #1158 of 10800
12/31/09 at 9:37am
I got 500 hours and see no rise is blacks. just as good as it was when I bought it. I hope this does not change but until it does, this TV remains amazing to my eyes. Just watched District 9 and my blacks were great. I have a buddy engineer that works for panasonic. I am going to try to get some info from him.
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post #1159 of 10800
12/31/09 at 9:52am
Quote:
Originally Posted by Rpresner View Post

I have a buddy engineer that works for panasonic. I am going to try to get some info from him.

Great! Keep us informed
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post #1160 of 10800
12/31/09 at 9:56am
I've been following this thread for some time now as I've been planning on purchasing a Panasonic 12G panel since they first came out. Despite this potential issue, I now have a 42" G15 on order. I believe its still the best sub 50" panel out there, degrading blacks or not. I sincerely hope Panasonic addresses this problem for current owners. If this issue comes up with my set, I will do my part as well to bring it to Panasonic's attention. As an owner of their product, keeping the pressure on them is the best we can do.
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post #1161 of 10800
12/31/09 at 10:11am
Quote:
Originally Posted by Gov View Post

Great! Keep us informed

I know he is a electronic engineer but I do not know if he is in the Television department or not. i just emailed him. Ill let you know when he responds if he can give me an answer.
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post #1162 of 10800
12/31/09 at 10:34am
I just had an idea. Take it for what it's worth. But those of you experiencing this issue, maybe you could organize and send all your notes to one person who sends them all to Panasonic along with a "fix this or the next one of these will be a class action", assuming you can get enough people on board
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post #1163 of 10800
12/31/09 at 10:41am
Quote:
Originally Posted by Rpresner View Post

I have a buddy engineer that works for panasonic. I am going to try to get some info from him.

Quote:
Originally Posted by Rpresner View Post

I know he is a electronic engineer but I do not know if he is in the Television department or not. i just emailed him. Ill let you know when he responds if he can give me an answer.

yea.. now we're getting somewhere
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post #1164 of 10800
12/31/09 at 10:45am
Quote:
Originally Posted by Rpresner View Post

I know he is a electronic engineer but I do not know if he is in the Television department or not. i just emailed him. Ill let you know when he responds if he can give me an answer.

Even if he is not in the television department, I am sure he has contacts.
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post #1165 of 10800
12/31/09 at 10:48am
Quote:
Originally Posted by dlplover View Post

I just had an idea. Take it for what it's worth. But those of you experiencing this issue, maybe you could organize and send all your notes to one person who sends them all to Panasonic along with a "fix this or the next one of these will be a class action", assuming you can get enough people on board

the volume of individual complaints to panasonic from 12g owners is the main thing that will get real traction as it it already seems like Panny is aware of it according to d-nice's info.

Even the legal stuff like class action being mentioned in this topic is a bit premature. IMO, panasonic 12G owners should receive a fix under warranty as all the sets are less than a year old. If panasonic ends up stringing people along until the warranty expires, then I could understand some sort of additional action.
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post #1166 of 10800
12/31/09 at 10:50am
Quote:
Originally Posted by Rpresner View Post

I know he is a electronic engineer but I do not know if he is in the Television department or not. i just emailed him. Ill let you know when he responds if he can give me an answer.

If he's smart and values his job I suggest he does not respond to your email. Releasing internal memos or information is a quick way to get terminated.

Now if you guys were having a beer............
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post #1167 of 10800
12/31/09 at 10:53am
Quote:
Originally Posted by speck9 View Post

the volume of individual complaints to panasonic from 12g owners is the main thing that will get real traction as it it already seems like Panny is aware of it according to d-nice's info.

Even the legal stuff like class action being mentioned in this topic is a bit premature. IMO, panasonic 12G owners should receive a fix under warranty as all the sets are less than a year old. If panasonic ends up stringing people along until the warranty expires, then I could understand some sort of additional action.

Good point, I just meant as something to keep in mind if it comes to that.
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post #1168 of 10800
12/31/09 at 10:57am
Quote:
Originally Posted by wrinklefree View Post

If he's smart and values his job I suggest he does not respond to your email. Releasing internal memos or information is a quick way to get terminated.

Now if you guys were having a beer............

ohh the emails are on non-work blackberrys...I am not that dumb! ha. Hell he might not even know anything. Its new years and I will be seeing him. Hopefully a couple gin and tonics will get him to spill.
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post #1169 of 10800
12/31/09 at 12:04pm
Quote:
Originally Posted by Rpresner View Post

I got 500 hours and see no rise is blacks. just as good as it was when I bought it. I hope this does not change but until it does, this TV remains amazing to my eyes. Just watched District 9 and my blacks were great. I have a buddy engineer that works for panasonic. I am going to try to get some info from him.

Rpresner, this is like 8th times in two days that you said your set is not suffering from the black level problem.
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post #1170 of 10800
12/31/09 at 12:36pm
Does this problem now make a samsung 650 or 850 a better choice? Of course, I don't want a buzzing TV either. Hmmn, any Kuro around under $2,000?
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