Originally Posted by moosekaka
actually i think the agent was very patient....bartosz doesnt even own a Panasonic and he is bombarding him with hypothetical questions bordering on OCD like behavior. Am i the only one on this board to shake my head with this style of questioning and behavior?
when I was in singapore we had a term for this behavior....'kiasu'....literal translation 'afraid to lose'. it is not a compliment.
No, I agree.
Badgering them for info. they won't have, like 'What % of TVs are affected?'.
They don't tell CSRs this, because they don't want that info. told to the customers.
Or 'Does the G25 have this problem?'
What is the CSR going to say? These TVs aren't even out yet, and they don't pre-age TVs after they are produced.
Maybe he could have asked, 'Have they engineered the G25 (or VT25) in such a way as to prevent this problem from occurring on any of them?
Again, though, what are they going to say? Maybe yes, but would you believe them? If they haven't, are they going to say 'no'? Of course not.
I sympathize with prospective customers, and customers alike, trying to get info. out of them, but CSRs just don't offer that much, no matter how much they are badgered. They just have a little detailed info., like they know the problem, they are looking for way to fix it; some people are affected, and if you are are, we'll send out a tech., that's about it.