Originally Posted by jlsavs
I would suggest anyone who calls a panny CSR in the next while to pose the question like this:
"Hello, I've heard there is a firmware fix coming in early February. Can you please detail what fixes are included in this firmware release ?"If the CSR specifically states "Black Level" as one of the fixes (on their own) ... I don't see how they could be getting it wrong.
Originally Posted by speck9
Unfortunately, It won't even matter how you phrase it. Some entry level CSRs will simply just go ahead and confirm something that isn't even true
trying to "help" the customer. The CSRs don't even realize that they're confused.
This is why it's more important to just get problem sets reported rather than worry about "when" a fix will be available.
No, he is right; typically, people are effectively 'giving' the 'answers' to the CSRs. One will ask, are you are you aware of the 'whatever' problem, and they could just say, yes. Then, is there going to be a firmware for it? They say, yes.
If one asks them about the next firmware, and make them provide the info. of what is being fixed on the TV
, one is not
giving them any issue to confirm. If they try to be vague or don't know, then either their confirmation of a firmware for this issue is not true (or they are ignorant).
Even before there was word of a firmware fix, one could still ask about the 'next firmware', just assuming there will be periodically be a new one for at least the first year of the TV. If they say no, then one should indeed mention the 'whatever' problem, so they make a note of it.