Originally Posted by aussiekins
I just rang Panasonic support in Australia.
Told them that there was a large number of posts on an International Forum and that Cnet Australia had just posted an article about the issue.
The tech chuckled and then went and looked up if there was any firmware that is "currently" available to fix the problem. Surprise, there was none available! I got the impression that there are a lot of people now ringing Panasonic about this problem, but they're response is obviously the same garbage they feed to everybody.
I was also told not to trust Internet forums, as the information and opinions posted on them was often untrustworthy. In other words, Panasonic Australia won't listen to you because a LOT of other people are experiencing this problem, we will only do something if each individual customer fights us tooth and nail to get a fix.
He then said that it was not an issue and that if it was he would be hearing from a lot of customers about it. What a load of BS! Even if he didn't know, why is it that when you ring Panasonic all that you are offered is a single person's knowledge and information from a source that you can't even see!?
For all those in Australia, I would be thinking that getting any support for this issue is going to be a long tough struggle.
As far as I am concerned if Cnet Australia AND some two thousand odd posts can't get Panasonic admitting there is a fault, what will?
Bear in mind, I said that I had only ordered the television, so this is definately going to alter my decision as to whether I now cancel the order. To have all of these issues on my set is just far too bigger a risk for me to take and to also have Panasonic basically ignoring customers and ignoring this problem basically means that they don't want to do anything about it.
It's a pretty bad situation for everybody involved methinks.
This could really ruin Panasonic's reputation as a quality manufacturer of Plasma displays. Perhaps it's already starting to.