Originally Posted by speck9
if Panasonic had replied to CNET stating that they were researching the issue, this would never have even been picked up by engadget, gizmodo, etc. Simply because they would be doing the right thing by customers and looking into it. Instead they give a reply to CNET stating it's normal.
How exactly are they are buying time for their engineers when in fact they increased the scrutiny on the issue 10 times higher?
Having worked for humongous global companies in the past, this is one of those situations where the company is trying to do damage control with the masses - we on this forum are not the masses. The masses are the ones who read Consumer Reports for their TV buying decisions, not AVS. So a note to CR is a good thing. A REALLY good thing would be to get USA Today to publish a blurb on this.
They (Panny) can't have their PR people respond by saying "Yeah, it's a real problem, and we're looking into it." If they admit a problem all sales of 2009 sets cease, they are on record saying it's broken, if they can't/don't fix 2009 sets they have a huge problem due to the public admission, etc.
Because they won't/can't admit there's a problem in a PR response if they can in any way avoid it. So they say, yeah, there's a feature
in these sets that works the way it is supposed to, and it ensures a wonderful picture for the lifetime of the set, and it does - just a teensy weensy bit
- make the blacks a little brighter, but it's all in the name of giving you the bestest picture evar! And guess what - we're making it even BETTER
in those cool new 2010 sets!
The real concern for us with 2009 sets is Panasonic thinking that there is no real harm to them if they merely find a way to fix this in the next gen sets and leave us hanging. That's certainly what they would prefer to do - money and resources spent on past gen sets is money and resources that they want working to get the next gen out, and money and resources are limited.
So somehow someone high up at Panasonic has to be convinced that there is more financial harm to the company from NOT fixing the 2009 sets than there is in spending the money and resources to generate a fix. I guarantee you the default at this time is to figure out if they can get away with leaving us without a fix and simply focus on marketing the new sets.
How to do this: not sure. One thing that is for sure, if they thought that all the reviews on the new sets would say something like "Until Panasonic generates a real fix for the rising black level issue with the G10/V10 series, we cannot recommend that anyone purchase a Panasonic 2010 set" they would fix ours.