another no vote, it's not looking good for Ralph!
EDIT: I will summarize the voting so far below for your convenience. Being a man who obviously believes deeply in democracy, I am sure you will concede that you acted like a jerk and were totally inappropriate, and hopefully take a step back and examine the way you treat other people.
EDIT 2: It's either 11-0 or 10-1
depending how you count dchaves response. Shall we call mercy rule?
Originally Posted by chad473
I say give that CSR a medal for putting up with your attitude. It sounds like you have bigger problems than a blemish on your screen. And then you act surprised when they didn't want to give you a direct line to a tech.
Originally Posted by dchaves
Seems like you handled it well.......(ed. note - not sure if this is a yes vote or a facetious no vote, Ralph might just avoid the shut-out)
Originally Posted by moosekaka
this borders on harrassment / time wasting mischief. looking at your other posts, you seem to have a delusional expectation of service from panasonic or any company. just because you bought their product does not entitle you to abuse the CSR's who prob cant do anything but forward your complaints higher up.
Originally Posted by Camster
I agree this should not have happened. He should take the goddamn glass off himself!
Originally Posted by Rpresner
agreed.. it seems as if he is a little kid or still lives at home with these comments. If I am wrong then there is something wrong with you bro. The funny thing is that when I called 2 weeks ago I had no problem speaking with a higher level tech engineer.
Originally Posted by mhdiab
and I wonder why it gets harder and harder to get a hold of a decent CSR person.
To use your text -- it is probably due to Clueless Consumer IDIOTS that likes being rude......
Originally Posted by batpig
seriously, I'm glad everyone else agrees this guy is a total d-bag. Harassing some poor CSR who is simply a trained robot is pretty classless. That CSR is going out their way to provide info, checking with engineering, and Ralph here is being a freakin' jerk. Like some CSR is going to know whether the glass panels are fused or not...
As Larry has said many times already, the CSR's can tell you NOTHING except what is on their computer screen!! STOP HARASSING THESE POOR PEOPLE WITH THEIR TERRIBLE, THANKLESS JOBS. They are just doing what they are trained to do, and they can't help you beyond opening a repair ticket, so don't take out your petty frustrations on them!
Originally Posted by gregmp
Originally Posted by Mesickstan
Dude, quit now, while you are behind.
Originally Posted by jponte55
I've gotten frustrated with CSR's at various companies and acted out of line (hello D*). Every time it was because I felt like they were intentionally trying to rip me off or get out of providing a service. And even then I didn't resort to name calling. It didn't even seem like you were contacting them about something that was harming you in some way. You just started ripping into her because SHE DIDN'T KNOW. Some advice that I've learned over the years. You get what you want a lot more when you are nice to people.
Oh and I vote no
Originally Posted by Prof.Who
I have to vote no. She wasn't rude at all despite being baited.