Originally Posted by CNET Blog
by Eroc51 February 2, 2010 4:23 PM PST
Here's an email I received from Panasonic today. I have been in dialog with them over the case # I opened about the black level issue. This email is in response to me asking "which firmware are you referring to" when they had previously told me "firmware will be coming shortly".
Dear MR ********
Thank you for your inquiry.
There is a new firmware out that can be installed to correct the green
tint on the THX mode and there is another firmware coming out soon to
correct the black level issues.
We hope this information is helpful to you. Thank you for contacting
Panasonic Consumer Support
here's hoping that a fix is comng.
Originally Posted by Audiotitis
I "think" I read another post with a response from Panasonic where dates were mentioned.
In that response, the CSR gave dates for THX and the black level.
NOW, I don't really believe it. But I don't want to rule it out either.
It can be found herehttp://news.cnet.com/8601-17938_105-...ag=mncol;tback
I'm the one who posted that on cnet. I posted the same thing on this thread too. I hadn't heard back from Panny since. Sent them an inquiry in light if the recent public statements regarding black level but heard nothing back. I have only slight hope there may be a remedy for the problem. I think that while the public statements aren't encouraging, they were made when pressure was applied and they stated basically there tv's aren't broken. There is a chance their engineers are still looking into the issue. To my knowledge all of us with case #'s haven't received any direct confirmation through a phone call or email that they were closing our cases because nothing was wrong. Time will tell.