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Problems with visiting SVS Sound site - Anyone else get this ?

post #1 of 46
8/9/09 at 11:32am
Thread Starter 
I have just tried to visit the SVS site and get this warning from Google.

Warning Below.....

What is the current listing status for svsound.com?

Site is listed as suspicious - visiting this web site may harm your computer.
Part of this site was listed for suspicious activity 1 time(s) over the past 90 days.

What happened when Google visited this site?

Of the 9 pages we tested on the site over the past 90 days, 4 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2009-08-09, and the last time suspicious content was found on this site was on 2009-08-09.Malicious software includes 4 exploit(s).
Malicious software is hosted on 3 domain(s), including

civ9.cn/, bgadf.cn/, vi2i.cn/.
2 domain(s) appear to be functioning as intermediaries for distributing malware to visitors of this site, including bgadf.cn/, civ9.cn/.
This site was hosted on 1 network(s) including AS20401 (HOSTWAY).
Has this site acted as an intermediary resulting in further distribution of malware?

Over the past 90 days, svsound.com did not appear to function as an intermediary for the infection of any sites.




My Avira also blocks it when i try to bypass the Google browser.


It's a bit worrying and i wonder if SVS are aware of the issues as it seems someone has planted something on their site hence the warnings from Google and from Avira.

I wanted to use their contact us form and ask what bypass does on the subsonic filter of their SVS subwoofers.


Managed to get through to a different section of their site and click the contact us form but get this...

Reported Attack Site!

This web site at

www.svsound.com has been reported as an attack site and has been blocked based on your security preferences.


Attack sites try to install programs that steal private information, use your computer to attack others, or damage your system.

Some attack sites intentionally distribute harmful software, but many are compromised without the knowledge or permission of their owners.





Nothing wrong with my settings so maybe someone can contact SVS and report this problem to them.
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post #2 of 46
8/9/09 at 11:43am
Yeah, I can't get there either.
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post #3 of 46
8/9/09 at 12:05pm
Hmmm, I seem to recall they were down for a day and a half not long ago clearing up a server that had been attacked. Sounds like they might have a recurring problem.

Just tried it and can't connect...they must be aware of it.
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post #4 of 46
8/9/09 at 12:11pm
Sorry all, having some server issues and will be back up ASAP.Thanks for your patience!
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post #5 of 46
8/9/09 at 1:10pm
Thread Starter 
If your server is under attack because other sites which are hosted on it have poor security on it then no matter what you do it may well happen again so it might be best finding another host company or getting the host to identify the problem sites and making sure the owners fix the issues so the rest of the server isn't compromised.

I had a problem around December last year on my site but i fixed it pretty quickly and implemented better security measures and i now use this which is great if your site is PHP based and it is more secure than some of those things which they try and sell sites for $1500 or more dollars per year.

https://www.3xlock.com/info.html

The above will work with any website but comes with extra protection to stop PHP based attacks on your site from hackers or BOT's.


In the meantime could you possibly tell me what bypass on the subsonic filter does.

I asked in the official SVS thread but so far no reply which is why i was trying to contact SVS directly. I have been running into a few issues when re-calibrating recently and i just want to try and get things really good again. My post is in the link below.

http://www.avsforum.com/avs-vb/showt...6#post16964896
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post #6 of 46
8/9/09 at 1:23pm
You can always use an alternative URL for SVS info: www.svsound.net
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post #7 of 46
8/9/09 at 3:26pm
Went to the site to purchase a PB-13 Ultra and was directed by Firefox to not use the site. Definitely makes me worry about giving them my credit card if they cannot manage security on their computer systems. Sounds like a recurring issue. Having managed IT, I know the only way to get rid of something like this is to reinstall EVERYTHING starting with the OS.
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post #8 of 46
8/10/09 at 6:51pm
I think this is part of an upgrade from firefox. I had to go in and turn off the "tell me when I'm about to visit a suspected attack site" button. Seems like it all happened to everyone at the same time.


EDIT::: Didn't fully read the first posts. I didn't know about the previous attack on their site.
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post #9 of 46
8/10/09 at 7:34pm
I don't tempt fate, so I won't go to SVSound.com to see if I get hit. You can send an email with your question and a copy of your Google findings to techsupport@svsound.com
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post #10 of 46
8/11/09 at 12:33am
Quote:
Originally Posted by sdurani View Post

You can always use an alternative URL for SVS info: www.svsound.net

the svsound.net address goes to the Philippine SVS website ... but it almost has the same info as svsound.com (except it's amateur looking and you can't order there )

Quote:
Originally Posted by ransac View Post

I don't tempt fate, so I won't go to SVSound.com to see if I get hit. You can send an email with your question and a copy of your Google findings to techsupport@svsound.com

+1. all questions will be answered via email by the guys at svsound.com
but they already know of the website problem and is working to correct it ASAP.
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post #11 of 46
8/12/09 at 8:01pm
I was finally ready to buy a sub and the site would not let me
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post #12 of 46
8/13/09 at 4:56am
Sorry about that! Been working on the cart and hope to have it back up soon. In the meantime, though, feel free to call us at (703) 845-1472 or Toll Free (877) 626-5623.
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post #13 of 46
8/13/09 at 9:55am
Thread Starter 
Quote:
Originally Posted by brandonnash View Post

I think this is part of an upgrade from firefox. I had to go in and turn off the "tell me when I'm about to visit a suspected attack site" button. Seems like it all happened to everyone at the same time.


EDIT::: Didn't fully read the first posts. I didn't know about the previous attack on their site.

Even my Avira was giving me warnings. The site had been compromised and even with Internet Explorer 8 you got warnings.

I tried yesterday to use the contact us form on the site and it failed again.

I won't mention site issues again but i wish Jack would respond to my query since he is here and is customer services.

The question is what does bypass do on the subsonic filter switch.
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post #14 of 46
8/13/09 at 10:36am
Sorry about missing that.

The bypass switch bypasses the subsonic/infrasonic filter, taking it out of the signal path. Since this filter in there to protect the driver below tuning, where it's the most vulnerable to overload, it's not advisable to bypass the filter when in ported mode, or to mismatch the port tuning and SS filter setting.

Feel free to contact us directly at techsupport@svsound.com.
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post #15 of 46
8/13/09 at 3:15pm
This posting is goinng up shortly after 3:00pm Pacific on Thursday the 13th. While Google search no longer lists the site as being harmful, their webpages are still unaccessable. Googles' response says "Directory Listing Denied, The Virtual Directory does not allow contents to be listed" Hopefully SVS will scrap either their servers or hosting service, I'm not an IT person, so I can't really say. Best of luck to them....I guess this shows that hacking is a harmful crime which causes significant economic wreckage, often going uncaught or prosecuted. Best of luck to SVS, I'm sure they're burning the midnight oil trying to make right. More coffee, please!
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post #16 of 46
8/14/09 at 10:08am
Great News! The site is back up and running. Good Work! I had a small issue and Erik was very helpful and polite, as always, they're the best in customer service!
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post #17 of 46
8/18/09 at 1:49pm
Is it down again?
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post #18 of 46
8/18/09 at 2:14pm
Thread Starter 
Quote:
Originally Posted by JimP View Post

Is it down again?

Site seems to be up in FireFox but when i visit a link i get this.


The web site you are accessing has experienced an unexpected error.
Please contact the website administrator.

The following information is meant for the website developer for debugging purposes. Error Occurred While Processing Request File not found: /Products-sub-box.cfm


Resources:
  • Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
  • Check the ColdFusion documentation to verify that you are using the correct syntax.
  • Search the Knowledge Base to find a solution to your problem.

Browser Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 Remote Address Referrer http://www.svsubwoofers.com/subwoofers.htm Date/Time 18-Aug-09 04:14 PM
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post #19 of 46
8/18/09 at 3:45pm
ugghhhhh...ive been trying to order a pc12plus for two days now and i cant. i was hoping to have it for the weekend but i guess thats not going to happen...might have to order from someone else
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post #20 of 46
8/18/09 at 4:46pm
Quote:
Originally Posted by twinturboaudi View Post

ugghhhhh...ive been trying to order a pc12plus for two days now and i cant. i was hoping to have it for the weekend but i guess thats not going to happen...might have to order from someone else

I just ordered and received my PB-13 Ultra. Had the same issue with the site when it first went down and ended up calling them as:
a. The site was down
b. Was nervous about using their site with the virus they apparently had and didn't want to input my credit card info

Would be nice to be able to access the information on the site now that I have my sub.

Having said all this, so far I am VERY happy with my new sub.
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post #21 of 46
8/18/09 at 4:48pm
Quote:
Originally Posted by twinturboaudi View Post

ugghhhhh...ive been trying to order a pc12plus for two days now and i cant. i was hoping to have it for the weekend but i guess thats not going to happen...might have to order from someone else

patience is a virtue. dont buy a different product if its not the one you want. a month from now you will be smacking yourself because you just couldnt wait a few extra days.
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post #22 of 46
8/18/09 at 4:49pm
Quote:
Originally Posted by twinturboaudi View Post

ugghhhhh...ive been trying to order a pc12plus for two days now and i cant. i was hoping to have it for the weekend but i guess thats not going to happen...might have to order from someone else

their email works perfectly.

sales@svsound.com

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post #23 of 46
8/18/09 at 5:38pm
I will never understand hackers any more than I understand taggers. Hackers don't even have to be ingenious anymore as they just copy what someone else has done in the past. All they leave behind is blight. Not something to be proud of.

Personally, I think it was other sub vendors that commissioned the hack.
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post #24 of 46
8/18/09 at 5:44pm
Quote:
Originally Posted by ribbit View Post

their email works perfectly.

sales@svsound.com


yes yes..but they cant take orders without their site....anyway erik called me a few minutes ago and told me he's taking orders to ship out in the morning...so i placed it...and i wasnt really going to go with someone else.
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post #25 of 46
8/19/09 at 4:38am
Hi all,

Working feverishly on the site, sorry for the continued inconvenience.

As always, we can be reached at sales@svsound.com or techsupport@svsound.com or at (877) 626-5623.
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post #26 of 46
8/19/09 at 7:40am
Unfortunately, SVS Sound website issues continue this morning, now approaching a week and a half since originally being compromised. A Google search this morning no longer brings up the "page may harm your computer" message, but other problems exist. The home page returns "The URL you have requested does not have a web site associated with it, for assistance in setting up or using your web site please contact your webmaster or webhost." The page for products/subwoofers says "Error occurred while processing request, file not found. Check resources- Enable Robust Exception Information to provide greater detail, or check Cold Fusion documentation"
Gentlemen: All this is above my head, but the obvious is getting painful: SVS is a web-based e-tailer. These matters have gone from annoying to perhaps now putting a serious crimp on the company's business. Where is the bad code? Inside the html for the webpages? Or is is coming from links to articles from other publications? Is it coming from forums pages? Whatever the source, it needs to be amputated quickly, so the rest of the "body" can survive. Sometimes one needs an outside opinion or help, and this looks like one of those times. I hate to see a great company with killer products being felled by jerk hackers. At the same time, it doesn't feel like essential strategic decisions are being made regarding the infection. Good Luck guys, I'm worried, now.
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post #27 of 46
8/19/09 at 10:33am
Quote:
Originally Posted by twinturboaudi View Post

ugghhhhh...ive been trying to order a pc12plus for two days now and i cant. i was hoping to have it for the weekend but i guess thats not going to happen...might have to order from someone else

I see you finally got your order placed via the telephone....which was listed several posts above yours. For those of us pre-internet remember the good old days of conducting business via the phone.
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post #28 of 46
8/19/09 at 12:01pm
Quote:
Originally Posted by rboster View Post

I see you finally got your order placed via the telephone....which was listed several posts above yours. For those of us pre-internet remember the good old days of conducting business via the phone.

well i tried placing it by phone and they still said they needed their site to put the order through...last night erik from svs called me and said the site would be up and running in an hour and took my info...well today it's still down and they called to tell me they would ship it out anyway and run my credit later...good service
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post #29 of 46
8/19/09 at 4:29pm
Quote:
Originally Posted by ransac View Post

I will never understand hackers any more than I understand taggers. Hackers don't even have to be ingenious anymore as they just copy what someone else has done in the past. All they leave behind is blight. Not something to be proud of.

Personally, I think it was other sub vendors that commissioned the hack.

I know. I have asked myself the same thing when hearing about hacks and internet viruses. I also wonder if these hackers are being paid by someone for their destructive hacks and viruses. i am a bit naive when it comes to these things.
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post #30 of 46
8/19/09 at 5:17pm
Hackers and virus creators are just people. And like people they can be evil pricks.

There may be no other reason than "because they can". Some of them like to think we all deserve what we get by using insecure software, having crummy protection and any number of "holier than thou" reasons.

Most of the time there is no conspiracy or plans for riches. Most of them are just very smart people who don't use their mind for good. For every geek who tries to build a safer door there is a geek who's going to try and find a new way to break the door down.
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