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Problems with visiting SVS Sound site - Anyone else get this ? - Page 2

post #31 of 46
8/19/09 at 6:09pm
Quote:
Originally Posted by twinturboaudi View Post

well i tried placing it by phone and they still said they needed their site to put the order through...last night erik from svs called me and said the site would be up and running in an hour and took my info...well today it's still down and they called to tell me they would ship it out anyway and run my credit later...good service

You still need to put the order through their site? WOW, that sounds like they need to rethink their processes. What if someone doesn't feel comfortable putting CC information or personal information over the internet? I can't imagine any internet based marketer NOT taking sales over the phone, that process should be expanded to phone sales too.

Erik, why is it necessary to place the order through the site even after placing a phone order?
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post #32 of 46
8/19/09 at 6:41pm
I just tried to pull up the SVS web site (6:21PM PDT). They are still down. The error message that I got was the same as FoxyMulder got (post #18). According to my Firefox error message (on my Linux laptop), the link was stopped at IP = 75.18.163.118 (an AT&T server):
Quote:


AT&T Internet Services SBCIS-SBIS-6BLK (NET-75-0-0-0-1)
75.0.0.0 - 75.63.255.255
PPPoX Pool - rback4.pltnca 05232006-1440 SBC07501816000021060523144214 (NET-75-18-160-0-1)
75.18.160.0 - 75.18.167.255
# ARIN WHOIS database, last updated 2009-08-19 20:00
# Enter ? for additional hints on searching ARIN's WHOIS database

The address I used is www.svsubwoofers.com (the latest address that I have for them).

NOTE: The AT&T stop might be due to the fact that I'm using AT&T for my ISP, and that was as close as the AT&T service could get to the SVS server.
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post #33 of 46
8/19/09 at 6:53pm
Their current site is www.svsound.com, but it is still down. They need to bring in an expert as this shouldn't be down this long. Or they need to fire the expert they have as they just aren't making progress. This could also be an ISP issue. I suspect they have their site hosted. If it is hosted, they need to get tough on the ISP. I know I would find this unacceptable.
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post #34 of 46
8/19/09 at 7:25pm
Quote:
Originally Posted by rboster View Post

I see you finally got your order placed via the telephone....which was listed several posts above yours. For those of us pre-internet remember the good old days of conducting business via the phone.

You young guys do know how to use a telephone? To quote Rachel Ward from Dead Men Don't Wear Plaid, "You do know how to dial, don't you? You just stick your finger in the little whole and turn round and round and round. Their subs are worth the wait. Besides, it's not like your trading in your clunker before the feds run out of our tax money (the next program is "Cash for Codgers". Yes, trade in Grandma and Grandpa, who have become overly expensive, have our government perform euthenasia, and get back $4,500. each. Combine that rebate with your cash and you have enough to buy the entire 7.1 system. What a stimulous.
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post #35 of 46
8/19/09 at 7:45pm
Quote:
Originally Posted by chris bryant View Post

You young guys do know how to use a telephone? To quote Rachel Ward from Dead Men Don't Wear Plaid, "You do know how to dial, don't you? You just stick your finger in the little whole and turn. Their subs are worth the wait. Besides, it's not like your trading in your clunker before the feds run out of our money.

Before the telephone it was writing a letter. Before that it was smoke signals. And before that it was cave drawings. Sometimes you just want to use the latest technology.

But, yes, I do remember rotary dial phones, 5 digit phone numbers, party lines, and dialing 0 to make a long distance call.
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post #36 of 46
8/19/09 at 7:49pm
Quote:
Originally Posted by rboster View Post

You still need to put the order through their site? WOW, that sounds like they need to rethink their processes.

I would guess that they can take a phone order, but their inside order takers still have to enter the order through the web order process.
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post #37 of 46
8/19/09 at 8:16pm
Quote:
Originally Posted by ransac View Post

I would guess that they can take a phone order, but their inside order takers still have to enter the order through the web order process.

IMO they need to change that process and adapt to customer's needs, which may include orders completed by phone only.
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post #38 of 46
8/19/09 at 8:22pm
Quote:
Originally Posted by rboster View Post

IMO they need to change that process and adapt to customer's needs, which may include orders completed by phone only.

Wave of the future. More and more companies are using web services for internal processes. The problem here seems to be a relationship with a less than stellar ISP or not so strong internal IT support. This kind of disruption has proven deadley to more than one company.
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post #39 of 46
8/20/09 at 5:56am
Our sincere apologies for the inconveniences. If you think it's frustrating, think about how we feel. We're doing all the right things - consulting with the top tech experts, moving to a new hardened server with verified clean/secure back-ups, etc. The site is now up and running again.
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post #40 of 46
8/20/09 at 6:01am
Quote:
Originally Posted by rboster View Post

You still need to put the order through their site? WOW, that sounds like they need to rethink their processes. What if someone doesn't feel comfortable putting CC information or personal information over the internet? I can't imagine any internet based marketer NOT taking sales over the phone, that process should be expanded to phone sales too.

Erik, why is it necessary to place the order through the site even after placing a phone order?

thats what i said to him...but at least my sub in en route for a tomorrow delivery...biggest "blind buy" i've ever made...i wont even blind buy a blu ray, what the hell was i thinking? ha
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post #41 of 46
8/20/09 at 11:46am
Quote:
Originally Posted by Ed Mullen View Post

Our sincere apologies for the inconveniences. If you think it's frustrating, think about how we feel. We're doing all the right things - consulting with the top tech experts, moving to a new hardened server with verified clean/secure back-ups, etc. The site is now up and running again.

Ed, glad to see SVS back up and cooking. So, sorry you had to endure this kind of BS. I will NEVER understand what anyone gets from causing problems and pain for others.
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post #42 of 46
8/20/09 at 11:57am
Quote:
Originally Posted by twinturboaudi View Post

thats what i said to him...but at least my sub in en route for a tomorrow delivery...biggest "blind buy" i've ever made...i wont even blind buy a blu ray, what the hell was i thinking? ha

LOL! Yeah, buying blind, particularly the first time, can be a bit scary. Most everyone here has bought form an internet direct company with some trepidation. However, you're dealing with an established company that manufactures well respected products.

Keep in mind that SVS has a 45 day money back guarantee, less shipping costs. If you return the sub, you can ease your pain if you consider the shipping costs as the cost of renting a sub for 45 days to be certain you are satisfied. Money well spent! I think you'll be very happy with your purchase and doubt you'll be returning anything.
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post #43 of 46
8/20/09 at 3:09pm
ransac -- Thanks for the correct SVS link. I've changed my Bookmarks to the correct URL.

Ed Mullen -- You guys must have been really "tearing your hair out" (if you had any to start with). An attack that extends for about 10 days must have been extremely frustrating (especially for an ID company).

Thanks to you and Jack Gilvey for keeping us posted on this problem and your progress. You handling of this matter is another (positive) notch in my quest for a sub-woofer replacement for my 23 year old Velodyne ULD-15. The PC13-Ultra is at the top of my list.
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post #44 of 46
8/20/09 at 3:23pm
twinturboaudi -- I'm sure you will enjoy your PC12+. After my first major online purchase (a front projector) in 2002, I've been purchasing online ever since. You just have to research the online site very carefully, before you commit.

The only electronics I won't buy online are flat panel TVs - too much risk for shipping damage (local stores will replace it immediately, if damaged). There are other reasons for buying at the local B&M stores, but if the product is only available online, I won't hesitate.
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post #45 of 46
8/21/09 at 7:42am
Thread Starter 
Get your web guys to fix all the validation errors.

http://validator.w3.org/

I know most websites run with validation errors and the browser usually is fine with all that but i always find it strange how so many top sites from all over the world fail simple validation tests. I guess the more complex websites get the harder it is to pass all the tests but it's usually very simple things which are not done that cause the error. I know my website in my signature fails the test too though so i'm one to talk although my other site passes the tests - I hate hackers and have a really good free program which sits on my server protecting me from bot attacks and xss injections and it tells me when files are altered or added and the location of the files so even though some clever person may eventually get around it i should be able to fix the issue if it happens. I will fix my validation errors though when i find time.

Glad to see your site is running again though.

I was having a discussion with someone i know over the telephone who didn't believe me when i said it required two people to lift this SVS PB-12/Plus 2 subwoofer into this room after moving house. They said they had a subwoofer and it's a little thing which sits near the tv. I replied yah trying to resist rolling my eyes and insisted it couldn't be lifted on it's own unless Arnold Schawzenneger in his prime was available and even then he would need gorilla arms. They still don't believe me when i said how heavy and big it is.
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post #46 of 46
8/21/09 at 9:16pm
Quote:
Originally Posted by CT_Wiebe View Post

ransac -- Thanks for the correct SVS link. I've changed my Bookmarks to the correct URL.

Thanks to you and Jack Gilvey for keeping us posted on this problem and your progress. You handling of this matter is another (positive) notch in my quest for a sub-woofer replacement for my 23 year old Velodyne ULD-15. The PC13-Ultra is at the top of my list.

Hey CT_Wiebe: Test em, they are the best. I had a pb12 in my last TR/model home and the buyers insisted that I leave the speakers (especially the super large sub in the corner). I had potential clients coming into my model home wondering why the house was vibrating. They are worth the cash. SVS stands behind their speakers. Any problems and they take care of it. I can't wait to try their mts series 7.1 system. If you are near Pueblo, Colorado, hopefully, I wiil have their new mts 7.1 speakers in my new model home. Looking forward to the sound combined with the Denon 5308.

Ps: I hate hackers. This internet failure will make them a better company. It's a shame that our schools are producing this type of scum.
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