Originally Posted by stimpson
FYI from the help section in the software.
What is the difference between analyzed and Raw commands?
Analyzed commands are a condensed version of the commands from your original remote. They have been matched to a language in the public database for your devices. Analyzed commands are more versatile and will allow you to efficiently control your devices.
Raw commands are stored exactly as your original remote sends them. If analyzed commands are not properly controlling a specific function for your device, see: "How do I teach it in RAW format?"
My Device won't recognize the commands I have taught to the remote. How do I teach it in RAW format?
To teach commands in Raw Format:
Click the Devices tab on your home page.
Click Learn IR in the appropriate device category.
Click Custom at the bottom of the page. The page will reload.
Select the boxes for commands you would like to teach (if you click the box next to the column heading, Selected, all commands will automatically be checked).
Click Learn Selected Commands as Raw.
After you have learned the commands and you have made all the changes you wish to make, click Update Remote to add the changes to your account.
Note: When teaching commands, press the button on the original remote for as long as is required to control the device. The commands will be learned with the exact format that is sent by the original remote.
If you are having problems teaching commands in Raw, complete the following steps:
Verify you are pointing the original remote to the bottom of the other remote and are holding the remotes 2-4 inches apart.
Minimize the amount of light that could interfere with the learning process by covering the distance between the remotes. Block our sunlight, or turn off the lights.
Check that the original remote has working batteries. If the batteries are low, the signal coming from your original remote may be too weak for the remote to detect.
Be sure to hold down the button on the original remote for at lease 1-2 seconds, otherwise the signal may be too short for the remote to detect.
If you continue to experience problems, try positioning the remotes 2 inches apart and then try again, slightly increasing the distance each time (2.5 inches, 3 inches, etc.)
Vary the angle at which the original remote is pointing at the bottom of the remote.
Ensure the device's original remote is sending infrared (IR) commands.
Note: The original remote is sending RF or UHF commands if it controls the device from another room or through a wall.