Originally Posted by jerseydiplomat
yeah i completely agree about your comments on BB employees, i know more about HT than every single person in HT and i work in the warehouse these days. but that's another story
i did have some trouble updating my 900 on two different computers even reinstalled the software on laptop to no avail. it finally ended up working on my desktop, but i can't even tell you why
If you had problems updating your software and the Geek Squad did, there is a problem somewhere, wouldn't you say? Now that your software is working on your desktop, is it CONSISTENTLY working right? Perhaps the problem is in the software or the server, rather than the individual remotes. Whatever the problem is, you can't expect every purchaser to be as persistent as you were about finding the right desktop computer to install his software on. The average person, let alone the Geeks, aren't going to have the patience to do this. They are going to do just what the Geeks did, which was to return the product.
In the case of the Geeks, the fact that they could get some remotes to work, indicates to me that they aren't totally ignoramuses when it comes to programming these remotes. Otherwise, none of the remotes would have worked right for them. Usually, when you smell smoke there is fire. Now that I hear similar trouble from JerseyDiplomat, even though he fixed it, I am even more concerned.