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Official Logitech Harmony 900 thread - Page 9

post #241 of 2789
Quote:
Originally Posted by Wannabe Actuary View Post

and as far as reviews, you're better off just asking me or squareyes, as we beta tested the remote and are here on a regular basis

we're also more knowledgable about harmony remotes in general than most people reviewing the remotes

Fine, but my understanding was that you guys could not, currently, give us a "ful detailed" review because you "might" be restricted by an NDA. (given that the remote has not been "officially" announced). If this is no longer the case, could you give us a blow by blow review comparing the 900 to 1100 and to the One. I'm very interested on details of the mini blasters and on how close to the IR components they need to be placed to work properly. I also have several IR components in an open cabinet that my wife would like to hide. This includes an RF controlled Vudu box which I'd like to control directly from the 900 if that is possible.
post #242 of 2789
Quote:
Originally Posted by tamanaco View Post

Did you pay the MSRP?

I'll wait a few weeks. Or at least until the price comes down after several retailers get them and the novelty wears off. I'd also like to wait until I read a couple of (in depth) reviews.

Yes, I used a $275 BB gift card. Still, I will be looking at the price at BB for the next 30 days in case is on sale. I doubt it will happen this soon, though.
post #243 of 2789
thansk wannabe - guess stock like chuck till they get around to replacing the PRO
post #244 of 2789
Quote:
Originally Posted by tamanaco View Post

given that the remote has not been "officially" announced


Isn't being on the logitech website and in stores pretty official?
post #245 of 2789
the remote was officially announced earlier this month
our NDA prohibits us from disclosuing non public information
and while I would have to check the wording I believe we can't officially review the remote for a 3rd party (IMO they mean vendor like amazon)
but I see no problem in answering questions provided the answers aren't nonpublic information that any user will find out

I'll double check the wording on the NDA
post #246 of 2789
I called my local BB in Cleveland to see if the 900 was in stock. I was told yes, they had 3 of them. When I asked to have one of them saved for me, the girl came back and told me, "I am sorry, but we have just received an email that these units need to be removed from our shelves and can't be sold. Theye are being recalled. The reason is there are software updating issues that need to be resolved."

I then checked with another BB in my area, and was told the same thing.
Whether the unit is being recalled or just being delayed in its release remains to be seen. Perhaps, logitech doesn't have the 900's software officially in place?
post #247 of 2789
I just saw a post about a possible recall of the 900 on the logitech boards. Any truth to this?
post #248 of 2789
We'll see, my amazon order looks like its about to ship, and my long experience with them says its already past the point where they would try to cancel the order.
post #249 of 2789
I just read that post, I think it's bull
we've been using the 900 not just on the beta servers, but also the production servers for weeks now

I just updated my 900 less than a week ago when I got a new tv for my bedroom
post #250 of 2789
here is the wording from the NDA that would apply
"the Logitech Materials , including their existence and features, and any Feedback You provide to Logitech, are the proprietary and confidential information of Logitech. You agree not to disclose or provide any portion of the Logitech Materials or Feedback to any third party or any confidential information you obtained while testing the Logitech product for a period of three years following the receipt of the Logitech Materials."

I interpret that as non of the beta testing feedback can be shared and no nonpublic information can be shared, but that a review would be allowed. furthermore, I believe after the 900 was announced, the person running the beta test said it was now ok to talk about the remote (at the very least on their site)...
post #251 of 2789
I hope its bull. I don't know why 2 stores would have told me the same thing, unless they weren't supposed to be selling the item until the official release date. Check with another BB store in your area and see what they say.
I couldn't find out who originated the email that took these off the shelves.
post #252 of 2789
Quote:
Originally Posted by wtwieder View Post

I hope its bull. I don't know why 2 stores would have told me the same thing, unless they weren't supposed to be selling the item until the official release date. Check with another BB store in your area and see what they say.
I couldn't find out who originated the email that took these off the shelves.

i have to imagine it is bull, like I said, I can update my 900 just fine

no surprise, but the 900 did require some changes to the production area to support it, but those changes were made a while ago
post #253 of 2789
The thing that upsets me most about my BB is they have these remotes and won't sell them. I can't wait to get one. Perhaps, I will order it from Amazon.
post #254 of 2789
Quote:
Originally Posted by Wannabe Actuary View Post

i have to imagine it is bull, like I said, I can update my 900 just fine

no surprise, but the 900 did require some changes to the production area to support it, but those changes were made a while ago

I would guess it wasn't supposed to ship out / be sold until the 9/2 date when all vendors would have it in stock. So BB says it is a software update when all they are going to do is put it in the stock room until they are allowed to sell it......
post #255 of 2789
a new post over at logitech sheds some light on the situation for those in the know

much like the 1100, the 900 requires setting up a new account
I bet BB sold some remotes to current harmony owners and got quick (and angry) returns from people that didn't read the directions stating they needed a new account
the remote is so new that it's likely BB support people didn't know that either
post #256 of 2789
Quote:
Originally Posted by mhdiab View Post

I would guess it wasn't supposed to ship out / be sold until the 9/2 date when all vendors would have it in stock. So BB says it is a software update when all they are going to do is put it in the stock room until they are allowed to sell it......

OK, I called BB corporate and they shed some light on the shelf pull. Apparently, the Geek squad in Cleveland, while setting up demo units, found a significant percentage of the remotes they received, were defective. They would not program properly. Some remotes would program and some wouldn't. It doesn't appear, therefore, that the Geek squad didn't know what they were doing. The Cleveland area district pulled all of the 900's from their shelves and are returning them. I was told there may be some BB's still selling the 900, but usually these product allerts will get to all the stores. So it appears there may be some defective units in this first batch. I'll bet if this is true, it won't be just BB's remotes that will be having problems.
post #257 of 2789
how many 900s are the geek squad setting up as demos?

I still think geek squad didn't know what they're doing
recall, it was a BB employee that tried to sell me a 240Hz certified HDMI cable for my samsung LN52B750...yeah, the sources aren't 240Hz, that's the tv processing interpolation...sources like my HD DVR are still 60Hz

in short, they're not all that smart based on my experience
post #258 of 2789
If every device the geek squad couldn't figure out was recalled....welcome back to the stone age.
post #259 of 2789
Quote:
Originally Posted by Wannabe Actuary View Post

how many 900s are the geek squad setting up as demos?

I still think geek squad didn't know what they're doing
recall, it was a BB employee that tried to sell me a 240Hz certified HDMI cable for my samsung LN52B750...yeah, the sources aren't 240Hz, that's the tv processing interpolation...sources like my HD DVR are still 60Hz

in short, they're not all that smart based on my experience

yeah i completely agree about your comments on BB employees, i know more about HT than every single person in HT and i work in the warehouse these days. but that's another story

i did have some trouble updating my 900 on two different computers even reinstalled the software on laptop to no avail. it finally ended up working on my desktop, but i can't even tell you why

edit: i also ran into a common programming issue with some monoprice switches on my 900, but i never had that same problem or my 890 or 1100
post #260 of 2789
Quote:
Originally Posted by jerseydiplomat View Post

yeah i completely agree about your comments on BB employees, i know more about HT than every single person in HT and i work in the warehouse these days. but that's another story

i did have some trouble updating my 900 on two different computers even reinstalled the software on laptop to no avail. it finally ended up working on my desktop, but i can't even tell you why

If you had problems updating your software and the Geek Squad did, there is a problem somewhere, wouldn't you say? Now that your software is working on your desktop, is it CONSISTENTLY working right? Perhaps the problem is in the software or the server, rather than the individual remotes. Whatever the problem is, you can't expect every purchaser to be as persistent as you were about finding the right desktop computer to install his software on. The average person, let alone the Geeks, aren't going to have the patience to do this. They are going to do just what the Geeks did, which was to return the product.

In the case of the Geeks, the fact that they could get some remotes to work, indicates to me that they aren't totally ignoramuses when it comes to programming these remotes. Otherwise, none of the remotes would have worked right for them. Usually, when you smell smoke there is fire. Now that I hear similar trouble from JerseyDiplomat, even though he fixed it, I am even more concerned.
post #261 of 2789
Quote:
Originally Posted by Wannabe Actuary View Post

how many 900s are the geek squad setting up as demos?

My understanding is the GEEKS began by only setting up one demo. It didn't update or program correctly, so they then went through a few remotes until they got one that did. While it may be true the Geeks aren't as smart as many of the people here on the forum are, my bet is they are as smart as the average user who doesn't frequent these pages. Nevertheless, the average person, including the Geeks, should be able to program one of these remotes. You can't have a remote marketed for the masses that only one of us could program.
post #262 of 2789
Quote:
Originally Posted by dstewart View Post

Isn't being on the logitech website and in stores pretty official?

My bad... I should have said... "officially" released to retailers.
post #263 of 2789
I am using my Harmony 900 and so far there is no problem. Programming was faultless.

I did buy it at my local BB store here in Orlando.
post #264 of 2789
Quote:
Originally Posted by nandopr View Post

I am using my Harmony 900 and so far there is no problem. Programming was faultless.

I did buy it at my local BB store here in Orlando.

you might be the first non-beta user i've seen post. would be interested to know your continued impressions if you're so inclined to share.
post #265 of 2789
My 900 is enroute from amazon, should be here tomorrow.
post #266 of 2789
Quote:
Originally Posted by wtwieder View Post

My understanding is the GEEKS began by only setting up one demo. It didn't update or program correctly, so they then went through a few remotes until they got one that did. While it may be true the Geeks aren't as smart as many of the people here on the forum are, my bet is they are as smart as the average user who doesn't frequent these pages. Nevertheless, the average person, including the Geeks, should be able to program one of these remotes. You can't have a remote marketed for the masses that only one of us could program.

I would argue that logitech decided not to market this remote to the masses when they priced it at $400 then they excluded another part of the interested consumers when they decided to remove sequences

I am still buying it though lol - unless I find a very good RF remote within the next 2-3 weeks......
post #267 of 2789
btw, got feedback from my contact
the petition is making noise
keep the feedback going there and we might just get the changes on the current and future remotes
post #268 of 2789
Quote:
Originally Posted by wannabe actuary View Post

btw, got feedback from my contact
the petition is making noise
keep the feedback going there and we might just get the changes on the current and future remotes

current????.........

EDIT: going to get signed up to logitech site just for the record I also wrote CNET this morning and said that while I dont think they should change their rating I do think they have to revise the review to specifically point out the lack of sequences. This is a standard feature and it is a flawed review if they don't point out the lack of an expected feature. They can still rate the remote very high
post #269 of 2789
current meaning 900 and 1100...as they both lack sequences
post #270 of 2789
Quote:
Originally Posted by Wannabe Actuary View Post

current meaning 900 and 1100...as they both lack sequences

I kind of understood - earlier in the thread I recall some statements such as it cannot happen on this remote and will not happen. I might be wrong, but I thought it simply wouldn't be possible. If it is a software upgrade that is possible that is indeed great news.

I personally always believed after going big companies through big companies instead of as an individual. So when my local CBS refused to share the signal for free with the local cable company who did I call? I didn't call CBS, I didn't call the cable company - I called and emailed 25 of the largest advertisers on CBS that were big in our area. I had 10 of them write me back and say they would look into it. I simply explained that people with more disposable money have HD did they want those people to see their advertisement or not...... 3 months later CBS agreed with the local cable company.

Now I signed the petition, but I would tell people that are passionate about this to email CNET and all other reviewers (do it before they review if you know of them) and point this out. That is how logitech will get some real pressure..... just my $0.02

Heck if it is a software upgrade then that is great
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