Onkyo TX-NR807 Official Thread - Page 163

I have the VP1 system.

On edit: Actually, I see that Cumulus is also supposed to work with the VP1 system as well ... thanks

According to their FAQ, it should work with the original VP units. It sounds like you already have everything set and running the way you like, though. But for jenielsen, it is definitely worth checking out!

EDIT: LOL, I posted before your edit

It's easy to tell when it's their first day on the job.

Surely this is too cynical, but... I've had two hdmi boards fail in my 807: first in Sep 2011, and again not two months later. Both occurred after movie marathons. It was pushing Boston Acoustics VR2s for L/R, a Boston P450 center & inconsequential side and rears, typically at the (10) db studio volume. The unit was housed in a salamander cabinet with the back panel off, five inches of top clearance and the vented door always open while in use. After the second failure, I decided (with only a month left on my warranty) if a replacement hdmi board was the solution, I would reserve the next weekend for a Star Wars marathon, followed by a Matrix marathon, followed by... all while the 807 donned a wool blanket. While packed in a cooler.

Sorry to be diabolical, I just believe anything at this price point should be considered a durable good; the only thing that should supplant it is one's need for more power (which, at a clean 135 watts, is laughable) or one's desire to utilize technologies not available on the unit.

Fortunately, no replacement hdmi board was available. I received an 809 replacement within a few weeks. It's slightly bigger and runs much cooler.
I'm VERY pleased with the outcome, despite having spent $80 on shipping and only having the 809 for a few months. My initial belief is that the 809 is a quality durable good. The fate of my Onkyo loyalty resides in the 809. Assuming it continues performing, there's little doubt I will look outside Onkyo in the future. In the meantime, DECJ, consider digging through your closet to find a nice, heavy wool flannel shirt and a blanket, then queuing up two days of your most dynamic movies and concerts.

Very interesting post mmilovic.

Although some feel that the 807 HDMI board failures are independent of any connection with heat, I have tended to believe that heat can at least play something of a negative role.

If I had a crystal ball and could see that with some form of fan cooling my 807 could last several years with trouble free operation, I would gladly go that route. On the other hand, if my crystal ball showed that no matter what supplemental cooling I applied, that my 807 was going to go belly-up no matter what, then going with your suggested wool blanket "solution" (might I further suggest an electric blanket on high underneath the wool blanket) might be the "short cut" of choice towards getting an 809.

For now, I plan to go with the fan approach, but I'll definitely keep your thermonuclear option in mind.

Well, after a week at the shop, they've finally been able to duplicate the problem I had with my Tx-NR807 after it was returned from the first service visit. Big surprise...it's the HDMI board. They said they ordered a replacement HDMI board, but it would probably be five days before it came in.

I asked about the issues everyone has been having getting replacement parts, and the service manager said they'd been having a tough time getting things for a few months, up until last week, when a lot of things that had been on order for a while came in.

So....

I guess another week to know whether the HDMI board shows up. I did push for an answer for what happens if it doesn't, but the service manager wouldn't discuss that.

Best case scenario it looks like I'll be without the receiver for six weeks.

Just curious, but do you have any feel as to what the success rate has been when a new HDMI board has been installed in an 807? I ask, as I wonder whether people are just getting direct HDMI board replacements (with the same original specs), or whether the replacement boards have been re-engineered or otherwise improved to stop whatever was going south with the OEM versions.

If it's the former case, then I would expect that the "new" HDMI board would end up failing in the same manner as the first board did at some point.

I wish I could even make up an answer. I doubt Onkyo has invested any R&D in fixing the problem because most of us will be out of warranty soon and there's no incentive for them to upgrade the existing design.

I'm also not convinced heat is the issue. My receiver only powers two small Polk RM85 surround speakers. I have a Martin Logan Motif center channel speaker and Martin Logan Vantage mains that early on showed the limitations of the Onkyo TX-NR807. Those speakers have been powered by Emotiva XPA-2 and UPA-1 since about six weeks after buying the 807. Surely two bookshelf-sized surround speakers can't be drawing enough power from the amp section to cause too much heat for the unit to handle.

Best wishes for a speedy resolution for your issue. I wouldn't wish my experience on anyone...though I know my experience is not unique.

The majority of the heat in these receivers does not come from the amp sections.... the heat radiates from the back of the receiver right above the HDMI board which actually contains the main DSP processing chips which are the real culprits for heat... and the constant heating/cooling cycles are causing problems with expansion and contraction, which is raising hell with some poor solder connections on these boards. I think these DSP chips really could have used some heatsinks like your main processor on a computer has... I have installed a thermostat controlled pair of fans that sit on the back of my receiver and the difference is like night and day back there! It is never more than just lukewarm at all now back there. Whereas before, the top of the receiver was hot.....That has got to help with longevity!

deano86,

Would you happen to have any pics or other info associated with the thermostatically controlled pair of fans that you have on the back of your 807? I am still looking at several fan options for my "new" 807 and your approach sounds like it is focused on the area of most concern.

Thanks,
Don

Well United Radio sent me an email yesterday saying they fixed my 807 and it's on it's way home. When asked, they said they replaced the HDMI board which only a week earlier they called me and asked if I would accept another unit since they couldn't get them.

To be honest I have no idea what I'm getting back.

There are a couple different ways to go... Some guys just purchase a current sensing/energy saving power strip that kicks on their fan or fans of choice when the receiver powers on, but I went with this set up from Ebay:

http://www.ebay.com/itm/Amp-Receiver...item53e4d44313

The guy that puts together these cooling kits really does a good job. High quality fluid bearing fans that are super quiet. Fully adjustable fan speeds with totally automatic operation.... You only need to run them at half speed though....when the thermocouple detects 80 degrees, they kick on and turn themselves off automatically when the receiver cools. The air chamber bases really work slick...

You can probably put together something yourself for a little cheaper, but these kits are worth a little extra in my mind, especially with the guarantee and 1 year parts and labor coverage. Highly recommended! Check out his other items for sale as he has other types of cooling systems that you may like better...

That fits with what I was told today...that replacement parts are becoming available again.

If I'm lucky, I'll get mine back with a week of warranty left. Oh joy.

Hopefully whatever your outcome is, it will work as it should for the long run.

That's interesting information. Thanks for sharing.

OK ... thanks much and I will definitely check all of this out!

Guys how hard is it too install a new board myself? Just bought a refurbished board for 80 bucks..

My co worker has had great success with a refurbished board from the same source in his 807 so it was worth the try.

Where did you get the refurbished board?

We both got them from eBay the seller had 100 percent feed back and several types of HDMI boards for Onkyo Models.

My RC180 remote is now having an odd issue after working fine for almost 2 years: the receiver Volume UP button sometimes takes 20-30 or so presses to work. The Volume DOWN works properly. This is the clear white button on the far right side of the remote.

The batteries are good as I've tested them with a multimeter and even tried brand new batteries with the same results. The 180 is updated to the most current firmware. No liquids have been spilled onto the remote.

Since UP and DOWN are integrated in the same button, it sounds like something to do with the circuit board?

last step? If you have a universal remote that you can program for the RC180 try that if it works normally, or I would say it is time for a a new remote...
http://www.shoponkyo.com/products.cfm?group_id=6

Search Results:
Part number: Description: Price In-Stock
24140745 REMOTE CONTROL RC-745 $64.95 Yes

I just happened to stumble onto this thread after not visiting it for a while. What's this "bug" everyone's talking about? Now I'm getting a bit concerned over here.

Anxious TX-NR807 owner...

A green power strip won't work because the AVR pulls too many watts on standby to trigger off. This is what I have mounted in a cutout in a shelf 1 inch above my AVR and it's behind my center channel:http://www.buyextras.com/cafankitwosc.html

I have it in a green power strip with my Mits 73" being the master since it has a fan that runs for a few minutes after being turned off it continues to cool the AVR. Works perfect for me since my AVR and TV are always on together. Been using it for about 2 years and 6000 hrs.

Do you by chance have HDMI passthrough or HDMI control turned on? Or there is a Networking control also that if toggled ON will draw a ton of power when the receiver is supposed to be on Standby....

I just posted I had no issues with my 807 except for a internet connect problem once in awhile.
WELLLLL guess what, came home from work today and no speaker icons or sound,S.O.B.
No advance warning,it just quit,unit is 19 months old.
My fisher price unit was 22 years old and never missed a beat.I still have it and it still works.
Reading these posts I guess I'd better contact Onkyo,correct?
Whoops,hang on,I did a factory reset and it worked.
Now I have to go through the whole set-up procedure again,mind you I'm not complaining.

A factory reset lasted me about a day, then it died again.

Contact Onkyo and get the HDMI board replaced/repaired ASAP before your warranty runs out..... by most indications, the problem will come back.

...Good Advice! I like others on here were able to reset our 807's several times before they went down for good. In my case, Onkyo couldn't get HDMI board after waiting 2 months in shop and replaced my 807 with a new 809! GOOD LUCK!

You are correct,I went to run Audessey today and same problem

You people were spot on.Called Onkyo and waited 45 mins.(wondering if thats a planned thing to discourage people)was told to take it to service center which is only 3 miles from my home(a positive negative).
I live in Cleveland Ohio,unit is being shipped to Michigan for repair,for whatever reason.
2 to 4 weeks turnaround time.Not a happy camper at this point.
Took awhile to disconnect everything,very cramped locale.
I'll keep you posted.
I may try to hook up my old fisher unit but it will probably take me 4 weeks to get all the connections right.

Hi All,

Unfortunately it appears that I too have joined the 807 Audio/Network Fail Users Group. Reset settings worked once to restore audio and network functionality, but soon after I was stuck with a hard fail.

I haven't been following this list and don't know much about this problem. Searching the list hasn't turned up any collated information about the problem either.

Is the problem widespread?

Has a cause been determined and is it a hardware or firmware fail?

If HW which part and approx what is the repair cost.

if firmware, can the firmware be reset to the original shipping version?

Has a work around been found?

If a HW fail, is it due to mishandling in some way?

Thanks for any info.