Onkyo TX-NR807 Official Thread - Page 164

Although the problems have been described & discussed quite a bit before, you could easily get a pretty good idea of what's been going on with the bad 807 HDMI board (and/or board soldering problems), the typical repair process & timing, and in some cases costs by just reviewing the posts on the last few pages of the thread.

I bought a Denon 2112 when my 807 went in for repair and I'm pretty happy with it, in fact it doesn't drop audio from DirecTV occasionally like the 807(and 806) did. I've been mostly a Denon guy but when my last one took a lightning hit(not a pretty sight!) I was looking for something a little cheaper so I went with an Onkyo 806 which had a few quirks but was OK but that got stolen so I replaced it with the 807 and we know how that's turned out. So I found a good deal on the Denon and so I'm back to where I started.
And just to update my 807 saga, Adams Electronics had sent Onkyo my warranty info to get a replacement unit and just today I got a new 809 on my doorstep. So I can't believe how much some people are getting jerked around on this problem and others just get new units without any fuss. I never even had to call Onkyo!!

Well, hope things turn out well for everyone!!

Unfortunately, it seems part of your fate regarding service/repair of this issue comes down to how good of a 3rd party repair center you use. Some repair centers are much better at communicating with Onkyo and working for a solution for their customers. Others, probably just know they are getting a check from Onkyo and don't really care.. Perhaps we should keep track of what service centers guys used to get their repairs done at and make a point of sending their receivers to the "good" ones!

FYI. I got a call from ABL that the receiver was repaired and I could come pick it up today. They replaced the HDMI board (big surprise). I really can't complain about the turn around time, as I took it in on the 29th of December and its repaired on January 9th.

I was really hoping I was going to get an 809 as a replacement, but apparently there's no longer a shortage of HDMI boards. The guy at ABL told me that they redesigned the boards due to the high failure rate, but who knows if that's true. I haven't hooked it up yet (dreading as its a long process for me including calibration), but I'm hoping I don't have a repeat occurrence and its fixed for good.

This.

Everything has been well documented in the last five or six pages of this thread.

Congratulations! (fingers crossed for you)

Mine's at ABL as well. I wonder if their failed attempt at re-flowing the HDMI board in mine "encouraged" them to do the right thing and just replace the HDMI board to begin with instead of mickey-mousing around with corrective actions that have a low probability of working.

I'm beginning to think this "re-flowing" "fix" was just a stalling tactic created by Onkyo to drag things on longer while they were waiting for a container ship full of replacement HDMI boards to arrive from China.

As of this writing, I've been without a functioning receiver for 4 1/2 weeks...and am expecting in a best case scenario to be without it for another week and a half.

Reading the issues reported in the Onkyo TX-NR809 thread, I'm not certain if one of those were offered as a replacement for my broken TX-NR807, I wouldn't immediately offer it for sale on e-bay upon arrival and buy a Marantz SR-7005 or SR-6006 instead. I don't think there's been more than one or two issues reported in the entirety of those threads that required replacement of either of those models from Marantz.

I've worked very hard to refrain from posting my unedited thoughts about this experience while waiting for resolution. I will say I'm having a much more difficult time now envisioning any scenario in which another Onkyo product will enter my home in the future.

Best wishes to everyone who is struggling with issues with their $800 Onkyo receiver.

Mine is due back today. They apparently got the HDMI boards back in stock.
Like the others I was hoping for an '809

EDIT--

it is here, keeping my fingers crossed. I don't know when I will have time to put it back in to the rotation...

Got mine back today.

It's all hooked back up and running. So far it's working, but I've been teased by it before.

I just hate having to keep redoing my universal remote for this or that receiver. Maybe I'll wait a day or two on this one and see how it goes.

Good Luck to all who just got (and will get) their 807's back from the shop! Hope this is the end of the problems and your mighty 807 lives on.

No none of those are switched on. I don't recall what the exact watts are but every green power strip I looked at required less wattage being drawn on standby to turn the strip off.

Like I said in my setup it's worked great for 2 years and continues to cool for a few minutes after the AVR is turned off.

Mine went in the shop one month ago today for the dreaded no sound. I called the repair shop, Midwest Audio in suburban Chicago for an update and I was told my new HDMI board shipped yesterday. It should arrive Monday and it will be installed the same day so I should have my 807 back mid next week -- YEAH!!! I was hoping for a new 809 like some of you got (I would have settled for a refurbed 809 as well) but no luck :-(

I sure hope this is a TOTALLY redesigned/next gen HDMI board. FWIW, my 807 finally crapped out for good exactly 2 years to the day after I bought it (but I had been nursing it along by unplugging the dang thing for over a year).

mine just finally did the no sound issue, i never even knew about this, i haven't followed this thread in a long time. Had me worried and confused for a few min, But can always count on this forum to help me find answers fast! Now im sure this wont be the last time, so im going to contact where i bought mine from and see what they say, warranty runs out nov 2013 so im glad i got the 4 yr warranty on it!

oh on a side note, ive had mine for like 2 years and 3 weeks!, i wonder if these boards can only hold up for 2 years?

Ok the count down begins just installed my refurbished HDMI board from EBay.

Added another fan on top of unit and leaving my back panel door open more on in wall cabinet as it opens to my garage.

Will let you guys know how long this works for me!!

jrs,
was this your second fix for the 807?
I remember you were sending your unit first time around June same as I did. My first fix lasted around 6 weeks, then it went for replacement of the board.
Since then it is running OK and fingers crossed it will last.
Now my remote is slowly dying, lots of keys do not work anymore.
very unhappy with Onkyo "quality"... what quality?

I was wondering if anyone is having the same issue with their 807?? Sometimes and mostly when I am watching hockey the image goes blurry and seems to shake for like 8 secs and then goes back to normal!!

Is anyone having sort of the same issue??? Starting to piss me off!!......is it the HDMI handshaking??? what is that exactly? Thanks for any info!!

I have a chance to pick up an used Emotiva LPA-1 Amp to pair with my 807. Ive done some searching through this thread and found a few people that seem to think a good external amp will make a big difference.

I'm looking to upgrade my system and wondering if this seems like a worthwhile investment for $350.

Second time, yes. they had it over a month... This time they replaced the hdmi board

I use a harmony one for control, but do need to revert to the onkyo for menus and stuff.

Are you still in warranty? Maybe they will send you a new one (?)

I have, in the past, taken apart remotes to clean out any gunk that might have gotten between the board and the little rubber thingy, that might help in your case.

Perhaps one of the folks that had their units replaced by an '809 would be willing to part with their 807 remote . A quick search on ebay only showed one (model is rc-745m)

Anyone??

I'm going to post this in here since there is much more activity in here.(there hasn't been a post in the 1008 thread since October) Given my question it shoudnt matter anyway. I keep trying to give my txnr1008 a firmware upgrade but it says "error 0-13 dns (or proxy) error."(or says someting close to that) I entered the ip adress in my browser and checked all the settings and wrote them down. They are all correct with what the onkyo diplays in network setup. any ideas?

I think the network card dies on some units. Verify you have a working connection by streaming music or browsing to the unit from a pc...

I did browse to the unit from my pc, in my question that's why I said I used my internet browser and entered the onkyos ip adress and checked all the settings.

Sorry - I must have been skimming that part about checking with your browser.
It is weird you can bring it up on your pc but can't get outside. Dns issue?
Is that the only function you can do? Can't stream local or Internet radio?

Is your home router set up for DHCP or static IP? The vast majority of people have their routers set for DHCP.... if so, check to make sure the Onkyo is set for DHCP enabled... if your router is set for DHCP then your receiver should find and have the correct Gateway IP address.. It sounds like you have a working IP address, but the Gateway address is incorrect, which is what allows it to communicate out to the internet....

I had a huge improvement when I added an Emotiva XPA-2 and UPA-1 to power my Martin Logan Vantage mains and Martin Logan Motif center.

I suspect the amount of improvement I experienced might be on the extreme end of the spectrum due to the speakers I'm using. Other speakers might not show as much benefit with external amplification.

Yeah, that's what it was, I didn't have the dhcp enabled. When I enabled it, it greyed out the ip etc. settings and I thought that it needed that for dhcp and would be set to proxy otherwise. Anyway thanks, got it working.

No, I do not believe the picture problem you described is known issue with the receiver....

Update..

Eleven days after it's return, the unit is working fine still as a surround sound system.

The only issue I have right now and this wasn't an issue before is my iPod in the docking station. I cannot get an output video from the receiver, just blue screen on the tv. I can control the iPod with the receiver remote to a certain degree, I can move through the iPod menus and play the music, I just have to go stand in front of it to see what I'm doing.

Kind of sucks but it was never a feature I used a very much. So I'm not sure if I want to send it back and be without it for another month or so, or just blow it off.

I do seem to get all other video outputs just fine. Maybe the dock itself isn't working properly?

I would be running a 7.1 setup with Swan Diva 6.1 speakers as my mains. I have only used receivers so I'm not sure of the best way to use a pre amp.

What is the best way to utilize the 807 with a pre amp? One dedicated to the mains and center with the other for the surrounds?? Which for the sub?

You can use the TX-NR807 as a preamp if you purchase an external amp. There are pre-outs on the back panel that RCA to whatever amp you choose to utilize.

My setup with the electrostats can be very demanding on an amplifier, since the electrostats can drop to 1 ohm resistance. I don't have any experience with the Swan line of products, but they look nice.

In my system, I simply started by removing what I considered the most important, and demanding draw by putting my Vantages on an XPA-2. This was prompted by poor sound quality coming from the Motif center channel electrostat. I figured if I could power the Vantage electrostat panels with external amplification, it would free up enough power from the 807 to run the Motif cleanly. I was wrong...but the difference in sound with the XPA-2 driving the Vantage panels was night and day.

That's what led me to buy the UPA-1 for the center channel. Now I have clean sound from the center and mains, and the 807 only drives my two tiny Polk Audio RM85's for surround (I'm 90% two-channel music + sub, 10% home theater). In that role the amplifier section of the 807 does fine...when it's not broken.

I think most subs are powered already...my Martin Logan Descent is. Simply run an RCA from the LFE output on the back of the 807 and you should be good there as far as having power and signal.

If you want to experiment and build your system slowly, you can look for a good 2-channel amp to drive your mains, and leave everything else on the 807. It really comes down to what your system needs to sound best...which is probably different from what anyone else's system needs.

Personally, I think if the LPA-1 you've located is in good shape, it seems it would be a great value, and a limited risk to try it out with your system. Worst case if you don't notice a difference you can probably get what you paid for it on audiogon.

Best wishes.

Congratulations! I hope your receiver continues to provide an acceptable level of service for as long as you own it.

I got mine back Friday, and got it reinstalled yesterday. Today I ran Audissey, and all seems to be functioning correctly so far. I've got one week of warranty left on it. Fingers crossed.

Six weeks to fix the problem with my TX-NR807. Shame on Onkyo and ABL Electronics.